Call Center Operations Manager Jobs
Call Center Operations Manager jobs are open across healthcare, financial services, retail, telecommunications, and business process outsourcing, from team lead to senior director level, with specializations in workforce management, quality assurance, and omnichannel operations. Scan the live roles below and apply to whichever ones fit.
Find JobsLooking for remote work? View remote call center operations manager jobs →Overview
Showing 5 of 652+ Call Center Operations Manager jobs
Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:
Customer Service Representative
SALARY RANGE: $24.00/hour - $25.50/hour
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ESSENTIAL DUTIES
- Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
- Effectively communicate the various commercial and industrial services available and the cost associated with the service
- Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
- Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
- Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
- Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
- Assist walk in customers, processes / post payments and performs cash register functions
- Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
- Resolve billing disputes and effectively interprets and explains account history
- Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
- Perform suppress billing functions
- Handle return mail by gathering accurate customer information and resubmitting the bill
- Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
- Print invoices that have been generated
- Process refund request according to procedures and brings them to a “0” balance
- Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
- Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
- Ensures compliance with company policies and applicable regulations throughout the collections process
- Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
- Good oral and written communication skills.
- Good listening skills and ability to elicit information.
- Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
- Flexible and have ability to handle multiple tasks.
- Detail oriented and have concern for quality.
- Computer Skills and ability to operate a 10-Key are required.
- Ability to learn and correctly interpret and apply policies and procedures.
- Ability to calculate change and file alpha & numeric documents.
- Demonstrates professionalism while maintaining positive and respectful customer relationships
- Strong attention to detail and organizational skills to manage multiple accounts effectively
- Maintains a positive attitude
TRAINING AND EXPERIENCE:
- Previous customer service experience, required
- Previous call center experience, preferred
PHYSICAL:
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
- Will work in an office environment and have daily contact with the public.
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:
Customer Service Representative
SALARY RANGE: $24.00/hour - $25.50/hour
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ESSENTIAL DUTIES
- Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
- Effectively communicate the various commercial and industrial services available and the cost associated with the service
- Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
- Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
- Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
- Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
- Assist walk in customers, processes / post payments and performs cash register functions
- Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
- Resolve billing disputes and effectively interprets and explains account history
- Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
- Perform suppress billing functions
- Handle return mail by gathering accurate customer information and resubmitting the bill
- Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
- Print invoices that have been generated
- Process refund request according to procedures and brings them to a “0” balance
- Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
- Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
- Ensures compliance with company policies and applicable regulations throughout the collections process
- Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
- Good oral and written communication skills.
- Good listening skills and ability to elicit information.
- Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
- Flexible and have ability to handle multiple tasks.
- Detail oriented and have concern for quality.
- Computer Skills and ability to operate a 10-Key are required.
- Ability to learn and correctly interpret and apply policies and procedures.
- Ability to calculate change and file alpha & numeric documents.
- Demonstrates professionalism while maintaining positive and respectful customer relationships
- Strong attention to detail and organizational skills to manage multiple accounts effectively
- Maintains a positive attitude
TRAINING AND EXPERIENCE:
- Previous customer service experience, required
- Previous call center experience, preferred
PHYSICAL:
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
- Will work in an office environment and have daily contact with the public.
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
Call Center Operations Manager Jobs by Experience Level
See All 652+ Call Center Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCall Center Operations Manager Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T6
- Cognizant6
- Emanate Health6
- HealthRIGHT 3606
Top Industries Hiring
- Healthcare & Medical Services13
- Technology & Software5
- Consulting & Professional Services3
- Insurance2
- Retail1
What Employers Look For
The qualifications that appear most often in call center operations manager jobs.
- Three to five years of experience managing call center or contact center operations teams
- Demonstrated ability to meet or exceed service level agreement and customer satisfaction targets
- Proficiency with workforce management software and telephony or ACD platforms
- Experience analyzing call center metrics such as AHT, FCR, CSAT, and schedule adherence
- Bachelor's degree in business administration, operations management, or a related field
- Familiarity with quality assurance frameworks, coaching programs, and performance management processes
Tips for Your Call Center Operations Manager Job Search
Quantify workforce scale on your resume
Hiring managers in this role want to see agent headcount, not just titles. Replace vague language with specifics: how many agents you managed, your attrition rate improvement, or the volume of daily contacts your center handled. Numbers cut through generic operations language fast.
Highlight your WFM and telephony tool fluency
Workforce management platforms and telephony systems are screened for in most applicant tracking systems before a human reads your resume. Name the specific platforms you've used in a dedicated skills section so your application clears the initial filter.
Apply early to roles that fit
Migrate Mate lists call center operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by center type and channel
Inbound customer service, outbound collections, and blended omnichannel centers each have distinct operational demands. When searching, filter or sort by the channel mix described in the posting so your application speaks directly to the environment you'd actually be managing.
Prepare a turnaround or build story for interviews
Interviewers for this role almost always ask about a time you improved a struggling team or launched a new operation. Have one concrete example ready: what the baseline metrics were, what you changed, and what the outcome looked like within a defined period.
Negotiate scope alongside compensation
Total compensation for this role often includes performance bonuses tied to service level agreements and customer satisfaction scores. Before accepting an offer, clarify which metrics trigger those bonuses and whether the targets reflect historical center performance or an aspirational baseline.
Call Center Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most call center operations managers?
The companies hiring the most call center operations managers right now include Oak Street Health, part of CVS Health, AT&T, and Cognizant, with the largest share of openings in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare, financial services, and business process outsourcing firms consistently account for a large portion of active postings.
How many call center operations manager jobs are remote?
About 54% of call center operations manager openings are fully remote or hybrid as of November 2026, reflecting broader adoption of cloud-based telephony and workforce management tools. Roles focused on training, quality assurance, and program management tend to offer the most schedule flexibility, while positions overseeing physical contact center floors typically require on-site presence.
How do you become a call center operations manager?
Most call center operations managers start as front-line agents or team leads, build proficiency in scheduling and performance metrics, then step into supervisor or assistant manager roles. From there, demonstrating measurable improvements in service level, attrition, or customer satisfaction scores is what moves candidates into full operations manager positions. Certifications in workforce management or customer experience can accelerate the path.
Can you get hired as a call center operations manager without direct management experience?
Some employers will consider candidates who have held a senior team lead or workforce analyst role but haven't carried a formal manager title, particularly in smaller centers or high-growth companies. Your best approach is to document any informal people leadership, project ownership, or metric-improvement work you drove, and apply to postings that describe the scope rather than the title as the primary qualifier.
What does the call center operations manager interview process look like?
The process typically starts with a recruiter screen focused on your background and center type experience, followed by a panel interview with senior operations leadership and sometimes an HR business partner. Expect behavioral questions around performance management, escalations, and hitting service level targets. Some employers add a case study or operations scenario exercise before extending an offer.
Where can I find and apply to call center operations manager jobs?
You can find and apply to call center operations manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, industry background, and preferred work arrangement, then apply directly to each listing that fits.
See All 652+ Call Center Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs