Membership Concierge Jobs
Membership Concierge jobs are open across hospitality, private clubs, luxury real estate, and fitness and wellness organizations, at every level from entry-level associate to senior and director, with specializations in member relations, benefits administration, and VIP client services. Find a role that fits below and apply directly.
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Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions.
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
- High School graduate or equivalent
Years of Experience:
- Minimum of 1-2 years of experience in customer service or sales
Licenses / Certifications / Registrations:
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Preferred Requirements
- Bachelor’s Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Position Summary
As a Membership Concierge II, you will serve as a professional in account maintenance, service delivery, programming insight and member/guest engagement. Grow your skills and build your professional network through self-directed progression of our hospitality certification levels and create a customized succession plan to realize your professional goals.
Job Duties/Responsibilities
- Operates as first point of contact for members and guests entering resort
- Exemplifies a hospitality mindset to build relationships with members and guests, regularly creating extraordinary experiences
- Receives inbound phone calls and conducts outbound outreach with members and guests to support engagement and acquisition.
- Maintains updated knowledge to appropriately educate all members and guests of club programming, events, pricing, and policies
- Assists members with account maintenance, processing member needs, changes and transactions including program, service, and product payments
- Serves as a key point of contact for new membership sales and member retention interactions.
- Engages in problem solving and service recovery for member questions and concerns, utilizing appropriate tools and resources
Minimum Required Qualifications
Candidates for this position must be skilled at multi-tasking, delivering high quality customer service, service recovery and verbal communication. They must also be comfortable working in a fast-paced environment, able to stand for 4 hours at a time and demonstrate a friendly and outgoing demeanor.
Education:
- High School graduate or equivalent
Years of Experience:
- Minimum of 1-2 years of experience in customer service or sales
Licenses / Certifications / Registrations:
- Complete Retention Specialist Certification within 60 days of hire
- Passion to serve others
- Effective communication skills
Preferred Requirements
- Bachelor’s Degree in Hospitality
Life Time is a place for everyone. As an organization, we are committed to an inclusive, diverse and equitable workplace that respects and celebrates the unique contributions of each individual while ensuring we remain an equal opportunity employer that recruits, hires, trains and promotes based on merit and qualifications.
Membership Concierge Jobs by Experience Level
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Find Membership Concierge JobsMembership Concierge Job Market
Who's Hiring
- Life Time128
- LA Fitness1
- Root Whole Body1
- Blo Blow Dry Bar1
- City Sports Clubs1
Top Industries Hiring
- Sports & Recreation
What Employers Look For
The qualifications that appear most often in membership concierge jobs.
- Two or more years of customer service or member relations experience in hospitality or a related field
- Strong written and verbal communication skills with a professional and polished demeanor
- Proficiency with CRM software and membership management platforms
- Ability to manage multiple member requests simultaneously while maintaining service standards
- Experience resolving member complaints and escalations with discretion and follow-through
- High school diploma required, with a bachelor's degree in hospitality management or business preferred
Tips for Your Membership Concierge Job Search
Tailor your resume to membership context
Generic customer service resumes don't land membership concierge roles. Reframe your experience around retention outcomes, renewal rates, and member satisfaction rather than transaction volume. Hiring managers in private clubs and luxury settings want to see relationship-building, not just service delivery.
Highlight certifications in hospitality or wellness
Certifications from the Club Management Association of America or a recognized hospitality program distinguish you from candidates with general customer service backgrounds. List them prominently, especially when applying to private clubs, resort communities, or high-end fitness and wellness organizations.
Target openings by membership model
Membership concierge roles differ significantly across private clubs, subscription wellness brands, and residential communities. Read each posting for the membership structure it serves, then tailor your cover letter to that model. A pitch built for a country club reads differently than one written for a luxury fitness brand.
Apply early to roles that fit
Migrate Mate lists membership concierge openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for membership concierge roles consistently ask how you have handled a difficult member, an escalation, or a lapse in service. Prepare two or three specific stories that show de-escalation, creative problem-solving, and follow-through, using concrete outcomes rather than general descriptions.
Negotiate by anchoring to member retention value
When discussing compensation, frame your contribution in terms of member retention and lifetime value rather than hours worked or tasks completed. Employers in membership-driven organizations understand that experienced concierges directly protect revenue, which strengthens your position in salary conversations.
Membership Concierge Jobs: Frequently Asked Questions
Which companies are hiring the most membership concierges?
Life Time, LA Fitness, and Root Whole Body are hiring the most membership concierges right now, with openings concentrated in Texas, Illinois, and Arizona, based on current listings on Migrate Mate as of November 2026. Demand is especially consistent in private club management groups and luxury residential and wellness brands.
How many membership concierge jobs are remote?
About 11% of membership concierge openings are fully remote or hybrid as of November 2026, reflecting the in-person nature of most member-facing environments. Remote and hybrid options are most common in roles focused on benefits administration, inbound member support, or digital subscription-based membership programs rather than club or facility concierge positions.
How do you become a membership concierge?
Start by building experience in customer service, hospitality, or a front-of-house role where relationship management is central. From there, target entry-level member services or member relations roles at private clubs, fitness organizations, or residential communities. Earning a certification in hospitality management or club operations accelerates your path into dedicated membership concierge positions.
Can you get a membership concierge job with little or no experience?
Yes, entry-level membership concierge roles exist, particularly at fitness studios, subscription wellness brands, and community associations that prioritize attitude and communication skills over direct membership experience. Highlight any front desk, guest services, or client-facing work, and frame your cover letter around your ability to build relationships, handle requests under pressure, and retain clients long-term.
What does the membership concierge interview process look like?
Most membership concierge hiring processes involve a phone or video screen focused on communication style and service philosophy, followed by one or two in-person rounds that include behavioral and scenario-based questions. Candidates for roles at private clubs or luxury properties may also complete a brief skills assessment or meet with a department director before a final offer is extended.
Where can I find and apply to membership concierge jobs?
You can find and apply to membership concierge jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles, find the ones that match your experience and target industry, and apply directly to each listing without leaving the platform.
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