Customer Relations Executive Jobs
Customer Relations Executive jobs are open across financial services, healthcare, technology, and retail, from entry-level associates to senior directors, with specializations in account management, client retention, and customer success. Find a role that fits below and apply directly.
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Eberly & Collard Public Relations is a national firm specializing in integrated marketing communications, branding, product positioning, thought-leadership campaigns, event planning, public/media relations, digital marketing, SEO, demand generation, social media, influencer marketing and advertising. Our main office is based in Midtown Atlanta, and our satellite office is located in New York City.
Our Atlanta office has an immediate opening for an entrepreneurial, self-starting individual to join our growing team. This mid-level role is ideal for a strong writer and account lead who is comfortable owning day-to-day client communications and executing modern, integrated PR programs across earned, owned, and paid channels. Candidates may have held prior titles such as Public Relations Manager, Account Executive, Senior Public Relations Coordinator, Senior Account Coordinator, Communications Manager, or PR/Marketing Specialist.
We are looking for people who believe we can accomplish so much more together than apart. People who are ready to jump right in, love collaborating, and value our culture of inclusion and transparency.
The Public Relations Manager will be responsible for omni-channel functions essential to earned media, client account leadership, content development, campaign planning, measurement/reporting, and the coordination of high-level integrated marketing programs.
The Position:
- Manage assigned client accounts to ensure integrated program plans are executed on time and to a high standard; lead client communications, document activity, and report progress on a consistent cadence.
- Lead earned media strategy and execution, including media list development, pitching, follow-up, interview coordination, and ongoing relationship building with relevant editors, reporters, journalists, and producers.
- Develop and oversee high-quality written deliverables with extreme accuracy, including press releases, media materials, byline articles, pitches, thought-leadership content, social copy, and client correspondence. Solid knowledge of Associated Press writing guidelines is essential.
- Plan integrated content and campaign calendars across earned, owned, and paid channels; collaborate with digital and social team members to align messaging, timing, and performance goals.
- Conduct market and media research, including editorial calendars, competitor intelligence, and trend monitoring; apply findings to strengthen brand visibility and campaign performance.
- Coordinate select paid and sponsored opportunities (as applicable), including planning timelines, asset delivery, copy coordination, and submission requirements; ensure campaigns are documented and reportable.
- Support digital-first PR outcomes by identifying backlink and brand mention opportunities and collaborating on content optimization for search and emerging answer experiences (GEO/AEO) with internal and external partners as needed.
- Support event- and tradeshow-driven initiatives by assisting with press planning, media appointments, onsite/digital press room needs, and post-event follow-up; help capture and repurpose content for ongoing visibility.
- Oversee and coordinate influencer and creator initiatives in partnership with account and digital teams, including identification, outreach support, briefing, timeline management, and reporting on results.
- Brief and oversee creative/design deliverables (graphics, video, presentations, and other assets) to ensure quality, accuracy, and brand alignment; coordinate production timelines across internal and external partners.
- Own coverage tracking and reporting, including recaps, qualitative highlights, and measurable outcomes (placements, impressions, share-of-voice, referral traffic, lead indicators, etc.) where applicable.
- Supervise and mentor junior team members and interns as needed; provide guidance, quality control, and training to maintain strong execution standards across media lists, research, drafting, and reporting.
- Serve in a proactive role to assist agency owners and senior team members with streamlining best practices for client account management and contributing to the growth of the agency.
- Support new business development by assisting with audits, meeting preparation, presentations, and scope/proposal development as needed.
- Demonstrate consistent, positive values and actions aligned with Eberly & Collard Public Relations’ ongoing mission and day-to-day activities.
Requirements
Qualifications:
Important: 2-to 4-year minimum post-college work experience required in a public relations, communications, marketing, or similar agency environment. 4-year BA or BS degree in Public Relations, Marketing, Communications, or an extremely similar degree required.
Internships are important but do not count toward the 2-to 4-year post-college experience unless they took place after college graduation and the dates are verifiable.
Benefits
Compensation:
- The budgeted salary range for this position is competitive and based on qualifications and experience.
- Bonuses are based on the growth of the company and meeting individual performance metrics.
Why Should You Apply?
- Generous PTO and paid holidays.
- Rich benefits package includes health, dental, vision and retirement plans.
- Bonus “Employee Incentive” program.
- ECPR “Give Back” Program.
- Paid Parking.
- Great clients and creative/interesting campaigns.
- Upbeat, collaborative team environment.
- Promotions available.
- Summer Fridays program.
- Gym membership available at a discounted rate.
- Professional development and mentorship programs offered by senior team members.
- Celebration of individual and agency milestones (birthdays, work anniversaries, new client accounts, etc.).
Eberly & Collard Public Relations is a national firm specializing in integrated marketing communications, branding, product positioning, thought-leadership campaigns, event planning, public/media relations, digital marketing, SEO, demand generation, social media, influencer marketing and advertising. Our main office is based in Midtown Atlanta, and our satellite office is located in New York City.
Our Atlanta office has an immediate opening for an entrepreneurial, self-starting individual to join our growing team. This mid-level role is ideal for a strong writer and account lead who is comfortable owning day-to-day client communications and executing modern, integrated PR programs across earned, owned, and paid channels. Candidates may have held prior titles such as Public Relations Manager, Account Executive, Senior Public Relations Coordinator, Senior Account Coordinator, Communications Manager, or PR/Marketing Specialist.
We are looking for people who believe we can accomplish so much more together than apart. People who are ready to jump right in, love collaborating, and value our culture of inclusion and transparency.
The Public Relations Manager will be responsible for omni-channel functions essential to earned media, client account leadership, content development, campaign planning, measurement/reporting, and the coordination of high-level integrated marketing programs.
The Position:
- Manage assigned client accounts to ensure integrated program plans are executed on time and to a high standard; lead client communications, document activity, and report progress on a consistent cadence.
- Lead earned media strategy and execution, including media list development, pitching, follow-up, interview coordination, and ongoing relationship building with relevant editors, reporters, journalists, and producers.
- Develop and oversee high-quality written deliverables with extreme accuracy, including press releases, media materials, byline articles, pitches, thought-leadership content, social copy, and client correspondence. Solid knowledge of Associated Press writing guidelines is essential.
- Plan integrated content and campaign calendars across earned, owned, and paid channels; collaborate with digital and social team members to align messaging, timing, and performance goals.
- Conduct market and media research, including editorial calendars, competitor intelligence, and trend monitoring; apply findings to strengthen brand visibility and campaign performance.
- Coordinate select paid and sponsored opportunities (as applicable), including planning timelines, asset delivery, copy coordination, and submission requirements; ensure campaigns are documented and reportable.
- Support digital-first PR outcomes by identifying backlink and brand mention opportunities and collaborating on content optimization for search and emerging answer experiences (GEO/AEO) with internal and external partners as needed.
- Support event- and tradeshow-driven initiatives by assisting with press planning, media appointments, onsite/digital press room needs, and post-event follow-up; help capture and repurpose content for ongoing visibility.
- Oversee and coordinate influencer and creator initiatives in partnership with account and digital teams, including identification, outreach support, briefing, timeline management, and reporting on results.
- Brief and oversee creative/design deliverables (graphics, video, presentations, and other assets) to ensure quality, accuracy, and brand alignment; coordinate production timelines across internal and external partners.
- Own coverage tracking and reporting, including recaps, qualitative highlights, and measurable outcomes (placements, impressions, share-of-voice, referral traffic, lead indicators, etc.) where applicable.
- Supervise and mentor junior team members and interns as needed; provide guidance, quality control, and training to maintain strong execution standards across media lists, research, drafting, and reporting.
- Serve in a proactive role to assist agency owners and senior team members with streamlining best practices for client account management and contributing to the growth of the agency.
- Support new business development by assisting with audits, meeting preparation, presentations, and scope/proposal development as needed.
- Demonstrate consistent, positive values and actions aligned with Eberly & Collard Public Relations’ ongoing mission and day-to-day activities.
Requirements
Qualifications:
Important: 2-to 4-year minimum post-college work experience required in a public relations, communications, marketing, or similar agency environment. 4-year BA or BS degree in Public Relations, Marketing, Communications, or an extremely similar degree required.
Internships are important but do not count toward the 2-to 4-year post-college experience unless they took place after college graduation and the dates are verifiable.
Benefits
Compensation:
- The budgeted salary range for this position is competitive and based on qualifications and experience.
- Bonuses are based on the growth of the company and meeting individual performance metrics.
Why Should You Apply?
- Generous PTO and paid holidays.
- Rich benefits package includes health, dental, vision and retirement plans.
- Bonus “Employee Incentive” program.
- ECPR “Give Back” Program.
- Paid Parking.
- Great clients and creative/interesting campaigns.
- Upbeat, collaborative team environment.
- Promotions available.
- Summer Fridays program.
- Gym membership available at a discounted rate.
- Professional development and mentorship programs offered by senior team members.
- Celebration of individual and agency milestones (birthdays, work anniversaries, new client accounts, etc.).
See All 77 Customer Relations Executive Jobs
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Find JobsCustomer Relations Executive Job Market
Who's Hiring
- Independent Living Systems11
- Shipco7S
- Highwire4
- FINN Partners4
- Kaiser Permanente3
Top Industries Hiring
- Education
- Insurance
What Employers Look For
The qualifications that appear most often in customer relations executive jobs.
- Three or more years managing client or customer relationships in a professional setting
- Demonstrated ability to retain accounts and resolve escalated customer issues
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills for executive-level client interactions
- Bachelor's degree in business, communications, marketing, or a related field
- Experience collaborating cross-functionally with sales, product, or operations teams
Tips for Your Customer Relations Executive Job Search
Quantify retention outcomes on your resume
Hiring managers for customer relations executive roles want numbers, not narratives. Replace phrases like 'improved client satisfaction' with specific outcomes: renewal rates lifted, escalations resolved, or accounts retained after a risk event.
Tailor your resume to each industry vertical
A customer relations executive resume that works in SaaS reads differently from one targeting financial services or healthcare. Adjust your language to match the client base, compliance expectations, and relationship cycle typical of each sector.
Apply early to roles that fit
Migrate Mate lists customer relations executive openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies with high churn exposure
Industries like telecom, insurance, and subscription software invest most heavily in customer relations executives because churn directly hits revenue. Prioritizing openings in these sectors puts you where hiring urgency and budget are strongest.
Prepare a client conflict resolution example
Interviewers for customer relations executive roles consistently ask how you've handled a client threatening to leave or escalating to leadership. Walk into every interview with a specific, structured example ready, covering the situation, your actions, and the measurable outcome.
Negotiate scope alongside compensation
Customer relations executive offers often include performance incentives tied to retention or satisfaction targets. Before accepting, clarify which accounts or segments you'll own, since your bonus eligibility depends entirely on how those portfolios are defined.
Customer Relations Executive Jobs: Frequently Asked Questions
Which companies are hiring the most customer relations executives?
The companies hiring the most customer relations executives right now include Independent Living Systems, Shipco, and Highwire, with the largest share of openings in New York, California, and Florida, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare, and enterprise technology firms consistently represent the heaviest concentration of open roles.
How many customer relations executive jobs are remote?
About 89% of customer relations executive openings are fully remote or hybrid as of November 2026, reflecting strong employer flexibility for relationship-focused roles that don't require daily on-site presence. Client success, account retention, and customer experience specializations tend to have the highest share of remote-eligible postings compared to roles that involve in-person client visits or executive briefing centers.
How do you become a customer relations executive?
Most customer relations executives start in customer service, account coordination, or sales support roles and build toward the executive level by demonstrating consistent retention results and the ability to manage complex client relationships independently. Earning a bachelor's degree in business or communications strengthens your candidacy, and certifications in customer success or CRM platforms help signal technical readiness. Moving into an executive title typically requires owning a named account portfolio and showing measurable impact on renewal or satisfaction outcomes.
Can you get hired as a customer relations executive with little experience?
Entry-level customer relations executive roles do exist, particularly at smaller companies or in industries with high client volume like insurance, telecom, or software-as-a-service. Candidates with limited direct experience can strengthen their applications by highlighting any customer-facing work, volunteer client management, or internship experience where they resolved issues or supported account retention. Framing transferable skills from hospitality, retail, or administrative roles in terms of client outcomes rather than task completion significantly improves how hiring managers read your background.
What does the customer relations executive interview process look like?
The interview process for customer relations executive roles typically begins with a recruiter screen focused on your relationship management background and industry experience, followed by one or two rounds with the hiring manager or team lead. Candidates are often asked to walk through a specific client situation involving escalation, churn risk, or renewal negotiation. Some employers, particularly in enterprise or financial services, include a final round with a senior leader or a panel that may involve a brief case study or scenario exercise.
Where can I find and apply to customer relations executive jobs?
You can find and apply to customer relations executive jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing from the page.
See All 77 Customer Relations Executive Jobs
Find roles that match your experience and apply in just a few clicks.
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