Customer Success Team Lead Jobs
Customer Success Team Lead jobs are open across SaaS, fintech, healthtech, and enterprise software, from individual contributor-to-lead to senior team lead levels, with specializations in onboarding, retention, and strategic account management. See the openings below and apply to the ones that match your experience.
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Showing 5 of 1,853+ Customer Success Team Lead jobs
The Opportunity
The Customer Success Engineer II – Field Integration & Exercise Support is a field-first technical role responsible for deploying, integrating, and sustaining NexTech Solutions’ products (COMPASS, Mantle, Tactical Mission Networks) for customer proof of concepts, customer test events and/or live operational exercises, while also supporting customer engagements, demonstrations, and product renewals. This position also supports Sales Directors with technical demos, proof-of-concepts, and customer adoption/renewals.
The ideal candidate thrives in high-tempo environments, and can also engage customers to ensure successful product adoption and expansion.
A critical component of this role is the ability to operate within and integrate into containerized, Kubernetes-based environments, which are foundational to modern command-and-control and ISR architectures (including platforms such as Anduril Lattice and Army Next Generation C2 ecosystems). The engineer must be capable of deploying, configuring, and troubleshooting tactical mission networks (TMN) and COMPASS within these environments to ensure reliable performance in complex, distributed systems.
Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)
- Deploy, configure, and operate COMPASS and Mantle during live exercises, demonstrations, and operational test events
- Serve as the on-site technical lead during multi-week exercises, responsible for system performance, uptime, and integration success
- Integrate products into systems-of-systems environments, including ISR platforms, TAK ecosystems, and tactical networks
- Troubleshoot issues across networking, compute, containerized services, and data flows in dynamic or degraded (DDIL) environments
- Rapidly adapt to evolving mission requirements and architectures during live operational events
- Represent NexTech Solutions in front of operational users, integrators, and government stakeholders in field environments
Customer Success & Pre-Sales Support (~40%)
- Support Sales Directors (Compass and Mantle) in technical demonstrations, discovery sessions, and proof-of-concepts
- Assist in new customer engagements by configuring and showcasing real-world use cases aligned to mission needs
- Support renewals and expansion efforts by ensuring customers are successfully adopting and utilizing COMPASS and Mantle
- Deliver hands-on training for both technical and non-technical users
- Translate customer requirements into practical configurations and deployment approaches
Kubernetes & Containerized Environment Integration (Required Capability)
- Deploy and integrate COMPASS within Kubernetes-based environments using operator-level tools and workflows
-
Configure and troubleshoot:
- Pods, services, and networking
- Containerized application deployments
- Data flows between COMPASS and other platform components
- Support integration into modern C2 and ISR ecosystems (e.g., Anduril Lattice, NGC2 architectures) where Kubernetes is the baseline
- Use tools such as kubectl, Helm, and container registries to deploy, validate, and troubleshoot systems
-
Diagnose issues across:
- Application layer (COMPASS/Mantle services)
- Container orchestration layer (Kubernetes)
- Underlying infrastructure and network
Product Feedback & Continuous Improvement
- Capture insights from field exercises and customer engagements to inform Product and Engineering roadmaps
- Develop and refine technical playbooks, best practices, and documentation based on real-world deployments
- Identify repeatable patterns to improve scalability of deployments and customer onboarding
Travel: 60-75% (episodic, primarily CONUS-focused); Frequent travel to support week-to-month-long exercises and operational events. When not deployed, role transitions to remote/hybrid customer success and pre-sales support. Candidates must be comfortable with extended time on-site and high operational tempo
- Fluency in English (written and spoken)
- Active Secret clearance (required on day one) with ability to obtain Top Secret clearance
Education
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field or equivalent practical experience in a customer-facing technical role
Required Skills, Experience & Abilities
- Minimum of 4 years of experience in a field engineering, systems integration, or customer-facing technical role
-
Kubernetes – hands-on experience working within Kubernetes-based environments including:
- Deploying containerized applications
- Using tools such as Helm, Kubectl, etc
- Working understanding of core concepts (pods, services, networking, namespaces)
- Strong experience with:
- IP networking concepts including routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting
- Linux systems (deployment, administration, troubleshooting)
- Supporting enterprise SaaS platforms
- Demonstrated ability to:
- Operate in high-pressure, time-constrained environments
- Troubleshoot complex systems with incomplete or evolving information
- Experience translating technical capabilities into mission-relevant outcomes
- Strong communication skills across technical and non-technical audiences
- Willingness to travel extensively and support extended on-site engagements
- Experience gathering customer feedback and influencing product roadmaps
- Fluency with IP networking concepts including routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting
- Proficiency deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management, and log analysis
Preferred Qualifications
- Prior military or defense contractor field engineering experience (ISR/C2/Communications) is strongly preferred
- Experience integrating into Kubernetes-based mission platforms (e.g., Lattice, NGC2, or similar ecosystems)
- Experience in supporting US Military exercises, operational test events, and/or military technology field deployments
- Experience in supporting US military and/or Federal C2 systems, ISR workflows, and/or tactical communications networks
- Experience deploying, administering, and troubleshooting Tactical Awareness Kit (TAK) clients and servers
- Experience operating, configuring, or troubleshooting MANET (Mobile Ad Hoc Network) radios
- Experience with full-motion video (FMV) transmission over tactical communication networks in support of ISR missions
- Experience operating in DDIL environments
- Extensive experience and expertise in deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management, and log analysis
- Experience designing, supporting, operating, and/or troubleshooting tactical mission networks (TMNs)
- Experience supporting regulated or complex enterprise environments
- Familiarity with customer success metrics (adoption, health scores, churn risk)
- Strong verbal and written communication skills, especially with enterprise stakeholders
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Comfortable leading customer meetings, workshops, and strategic business reviews
- Strong problem-solving skills and a proactive, customer-first mindset
- Positive attitude toward safety and following protocols
- Problem-solving and troubleshooting mindset
Physical Demands & Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Integration of HW and equipment in field environments (exercises, test ranges, government facilities)
- Ability to work extended hours during active exercises
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to travel up to 75% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
-
Combination of:
- Field environments (exercises, test ranges, government facilities)
- Remote/hybrid customer engagement support
- Requires:
- Flexibility to work extended hours during active exercises
- Adaptability to changing technical and operational conditions
- Frequent interaction with clients, executives, and officials in both in-person and virtual settings.
- High travel to customer sites, government facilities, and industry events. Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
- This role is remote (CONUS) yet preferred proximity to key hubs such as Fort Bragg NC, Tampa FL, Huntsville AL, Washington DC, San Diego CA. Role includes high travel.
Compensation
- Base Salary Range: $150,000–$175,000 annually. Actual compensation will be determined based on factors including relevant experience, qualifications, skills, location, and internal equity
- Variable Compensation: In addition to base salary, this position is eligible for performance-based variable compensation
Benefits
NexTech Solutions offers a comprehensive benefits package designed to support employees and their families, including competitive health, dental, and vision coverage, retirement savings options, paid time off, and additional employee benefits.
Exciting opportunities like this are better when shared. Send this role to someone you know: CSE II - Field Integration Exercise Support
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email recruiting@nextechsol.com
The Opportunity
The Customer Success Engineer II – Field Integration & Exercise Support is a field-first technical role responsible for deploying, integrating, and sustaining NexTech Solutions’ products (COMPASS, Mantle, Tactical Mission Networks) for customer proof of concepts, customer test events and/or live operational exercises, while also supporting customer engagements, demonstrations, and product renewals. This position also supports Sales Directors with technical demos, proof-of-concepts, and customer adoption/renewals.
The ideal candidate thrives in high-tempo environments, and can also engage customers to ensure successful product adoption and expansion.
A critical component of this role is the ability to operate within and integrate into containerized, Kubernetes-based environments, which are foundational to modern command-and-control and ISR architectures (including platforms such as Anduril Lattice and Army Next Generation C2 ecosystems). The engineer must be capable of deploying, configuring, and troubleshooting tactical mission networks (TMN) and COMPASS within these environments to ensure reliable performance in complex, distributed systems.
Key Responsibilities (Principal Duties and Accountabilities *Essential Functions)
- Deploy, configure, and operate COMPASS and Mantle during live exercises, demonstrations, and operational test events
- Serve as the on-site technical lead during multi-week exercises, responsible for system performance, uptime, and integration success
- Integrate products into systems-of-systems environments, including ISR platforms, TAK ecosystems, and tactical networks
- Troubleshoot issues across networking, compute, containerized services, and data flows in dynamic or degraded (DDIL) environments
- Rapidly adapt to evolving mission requirements and architectures during live operational events
- Represent NexTech Solutions in front of operational users, integrators, and government stakeholders in field environments
Customer Success & Pre-Sales Support (~40%)
- Support Sales Directors (Compass and Mantle) in technical demonstrations, discovery sessions, and proof-of-concepts
- Assist in new customer engagements by configuring and showcasing real-world use cases aligned to mission needs
- Support renewals and expansion efforts by ensuring customers are successfully adopting and utilizing COMPASS and Mantle
- Deliver hands-on training for both technical and non-technical users
- Translate customer requirements into practical configurations and deployment approaches
Kubernetes & Containerized Environment Integration (Required Capability)
- Deploy and integrate COMPASS within Kubernetes-based environments using operator-level tools and workflows
-
Configure and troubleshoot:
- Pods, services, and networking
- Containerized application deployments
- Data flows between COMPASS and other platform components
- Support integration into modern C2 and ISR ecosystems (e.g., Anduril Lattice, NGC2 architectures) where Kubernetes is the baseline
- Use tools such as kubectl, Helm, and container registries to deploy, validate, and troubleshoot systems
-
Diagnose issues across:
- Application layer (COMPASS/Mantle services)
- Container orchestration layer (Kubernetes)
- Underlying infrastructure and network
Product Feedback & Continuous Improvement
- Capture insights from field exercises and customer engagements to inform Product and Engineering roadmaps
- Develop and refine technical playbooks, best practices, and documentation based on real-world deployments
- Identify repeatable patterns to improve scalability of deployments and customer onboarding
Travel: 60-75% (episodic, primarily CONUS-focused); Frequent travel to support week-to-month-long exercises and operational events. When not deployed, role transitions to remote/hybrid customer success and pre-sales support. Candidates must be comfortable with extended time on-site and high operational tempo
- Fluency in English (written and spoken)
- Active Secret clearance (required on day one) with ability to obtain Top Secret clearance
Education
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field or equivalent practical experience in a customer-facing technical role
Required Skills, Experience & Abilities
- Minimum of 4 years of experience in a field engineering, systems integration, or customer-facing technical role
-
Kubernetes – hands-on experience working within Kubernetes-based environments including:
- Deploying containerized applications
- Using tools such as Helm, Kubectl, etc
- Working understanding of core concepts (pods, services, networking, namespaces)
- Strong experience with:
- IP networking concepts including routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting
- Linux systems (deployment, administration, troubleshooting)
- Supporting enterprise SaaS platforms
- Demonstrated ability to:
- Operate in high-pressure, time-constrained environments
- Troubleshoot complex systems with incomplete or evolving information
- Experience translating technical capabilities into mission-relevant outcomes
- Strong communication skills across technical and non-technical audiences
- Willingness to travel extensively and support extended on-site engagements
- Experience gathering customer feedback and influencing product roadmaps
- Fluency with IP networking concepts including routing, switching, subnetting, VLAN configuration, VPN integration, and network troubleshooting
- Proficiency deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management, and log analysis
Preferred Qualifications
- Prior military or defense contractor field engineering experience (ISR/C2/Communications) is strongly preferred
- Experience integrating into Kubernetes-based mission platforms (e.g., Lattice, NGC2, or similar ecosystems)
- Experience in supporting US Military exercises, operational test events, and/or military technology field deployments
- Experience in supporting US military and/or Federal C2 systems, ISR workflows, and/or tactical communications networks
- Experience deploying, administering, and troubleshooting Tactical Awareness Kit (TAK) clients and servers
- Experience operating, configuring, or troubleshooting MANET (Mobile Ad Hoc Network) radios
- Experience with full-motion video (FMV) transmission over tactical communication networks in support of ISR missions
- Experience operating in DDIL environments
- Extensive experience and expertise in deploying, administering and troubleshooting Linux systems (Ubuntu, Red Hat, or similar), including command-line operations, networking configuration, script development, service management, and log analysis
- Experience designing, supporting, operating, and/or troubleshooting tactical mission networks (TMNs)
- Experience supporting regulated or complex enterprise environments
- Familiarity with customer success metrics (adoption, health scores, churn risk)
- Strong verbal and written communication skills, especially with enterprise stakeholders
- Ability to explain complex technical concepts to both technical and non-technical audiences
- Comfortable leading customer meetings, workshops, and strategic business reviews
- Strong problem-solving skills and a proactive, customer-first mindset
- Positive attitude toward safety and following protocols
- Problem-solving and troubleshooting mindset
Physical Demands & Work Environment
The physical demands and work environment described are representative of those that an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
- Integration of HW and equipment in field environments (exercises, test ranges, government facilities)
- Ability to work extended hours during active exercises
- Prolonged periods of sitting at a desk and working on a computer.
- Ability to travel up to 75% of the time, which may include extended periods of standing, walking, or navigating airports and government facilities.
-
Combination of:
- Field environments (exercises, test ranges, government facilities)
- Remote/hybrid customer engagement support
- Requires:
- Flexibility to work extended hours during active exercises
- Adaptability to changing technical and operational conditions
- Frequent interaction with clients, executives, and officials in both in-person and virtual settings.
- High travel to customer sites, government facilities, and industry events. Fast-paced, deadline-driven environment requiring adaptability and responsiveness.
- This role is remote (CONUS) yet preferred proximity to key hubs such as Fort Bragg NC, Tampa FL, Huntsville AL, Washington DC, San Diego CA. Role includes high travel.
Compensation
- Base Salary Range: $150,000–$175,000 annually. Actual compensation will be determined based on factors including relevant experience, qualifications, skills, location, and internal equity
- Variable Compensation: In addition to base salary, this position is eligible for performance-based variable compensation
Benefits
NexTech Solutions offers a comprehensive benefits package designed to support employees and their families, including competitive health, dental, and vision coverage, retirement savings options, paid time off, and additional employee benefits.
Exciting opportunities like this are better when shared. Send this role to someone you know: CSE II - Field Integration Exercise Support
Equal Opportunity
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. NTS will also consider qualified applicants with criminal histories consistent with relevant laws for employment.
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email recruiting@nextechsol.com
Customer Success Team Lead Jobs by Experience Level
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Find JobsCustomer Success Team Lead Job Market
Who's Hiring
- Intuit39
- Amazon39
- SpaceX26
- Braze19
- Salesforce19
Top Industries Hiring
- Technology & Software200
- Consulting & Professional Services37
- Banking & Financial Services20
- Retail15
- E-Commerce & Online Marketplaces13
What Employers Look For
The qualifications that appear most often in customer success team lead jobs.
- Three to five years of customer success experience with at least one year in a lead or senior role
- Demonstrated ability to manage and develop a team of customer success managers or representatives
- Proficiency with customer success platforms and CRM tools such as Salesforce
- Experience building and executing customer onboarding, adoption, and renewal programs
- Strong analytical skills with the ability to report on retention, churn, and expansion metrics
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Success Team Lead Job Search
Quantify retention outcomes on your resume
Hiring managers for customer success team lead roles expect numbers tied to retention, churn reduction, or net revenue retention. Pull those figures from your current role before you apply, because vague claims about improving customer relationships won't stand out in a competitive applicant pool.
Apply early to roles that fit
Migrate Mate lists customer success team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Highlight cross-functional leadership experience
Customer success team leads are expected to coordinate between product, sales, and support teams. Your resume should name specific projects where you drove alignment across departments, not just list that you collaborated with internal stakeholders.
Target companies by customer segment fit
A team lead role at a company selling to enterprise clients requires different skills than one serving SMBs. Filter your search by company size and customer segment so you're applying to roles where your specific experience with that buyer type is an actual advantage.
Prepare a portfolio of customer health frameworks
Interviewers frequently ask you to walk through how you structure customer health scoring or escalation playbooks. Having a real example you can describe in detail, even if you can't share the document, signals operational maturity that separates leads from individual contributors.
Negotiate scope before accepting an offer
Before accepting, clarify team size, the tools you'll be managing, and whether the role owns a revenue number. Customer success team lead titles vary widely in actual authority, and understanding the real scope prevents misalignment in your first 90 days.
Customer Success Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most customer success team leads?
The companies hiring the most customer success team leads right now include Intuit, Amazon, and SpaceX, with the largest share of openings in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently account for a large portion of active postings.
How many customer success team lead jobs are remote?
About 79% of customer success team lead openings are fully remote or hybrid as of November 2026, reflecting the digital nature of most customer success workflows. Roles focused on digital-led or tech-touch customer segments tend to be more remote-friendly than those requiring regular executive business reviews with on-site enterprise clients.
How do you become a customer success team lead?
Start by building a strong record as an individual contributor customer success manager, with clear ownership of a book of business and measurable retention outcomes. Then take on informal leadership by mentoring newer teammates, running team processes, or leading project initiatives. When applying, frame your experience around team impact rather than just individual quota performance.
Can I get a customer success team lead job with no management experience?
Yes, especially if you can demonstrate informal leadership in your current role. Hiring managers often accept project leadership, mentorship of junior reps, or ownership of a team-wide process as a substitute for a formal management title. Focus your application on those examples and apply to companies promoting from individual contributor roles, which signals they expect some learning curve on the management side.
What does the customer success team lead interview process look like?
Most processes include an initial recruiter screen, a hiring manager interview focused on your leadership philosophy and customer management approach, and a panel interview with cross-functional stakeholders from sales or product. Many employers also include a case study or take-home exercise where you outline how you'd handle a churn risk scenario or build a team onboarding plan. Final rounds typically involve senior leadership.
Where can I find and apply to customer success team lead jobs?
You can find and apply to customer success team lead jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and industry focus, then apply directly to each listing that fits.
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