Remote Customer Success Team Lead Jobs
Remote Customer Success Team Lead jobs are in active demand across the U.S., with remote-first SaaS companies, distributed fintech teams, and cloud-based service providers all hiring right now. Employers posting remote openings include ServiceNow, ConnecTeam, and Genesys. Find a role that fits below and apply directly.
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Showing 5 of 454+ Remote Customer Success Team Lead jobs
Imagine the What. Build the How.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
Our Work Model
- Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.
- Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.
- Work model: This role is hybrid if you live near one of our offices, remote if you don't. We're happy to talk through what that looks like for you.
About the Role
We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.
This is a more technical Customer Success role than most.
You'll be the technical partner customers' engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.
What You Will Do
- Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
- Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
- Lead discovery conversations and translate customer needs into feasible Scandit solutions
- Build tailored demos and share code snippets and small integrations to unblock customers
- Run workshops, adoption reviews, and QBRs with technical and business stakeholders
- Spot at-risk accounts and expansion opportunities early, and partner with Sales to act on them
- Be the voice of the customer inside Scandit, working with Product, Engineering, and SupportUse AI tooling (Claude Code, etc.) to speed up customer-facing technical work
Who You Are
- 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
- A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
- Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
- Strong strategic thinking and analytical skills
- A solid understanding of enterprise IT architectures
- You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
- You learn quickly and act on feedback and coaching
Nice to Have
- Strong discovery skills: translating customer requirements into feasible technical solutions
- A track record running workshops, adoption reviews or QBRs
- Experience working with Product, Engineering, Sales and MarketingBackground as a software engineer, mobile developer, solutions engineer or solutions consultant
- Mobile development experience (iOS, Android, React Native or Flutter)
- Industry experience in retail, transport and logistics, computer vision, or mobile data capture
- Salesforce and a CS platform such as Planhat (what we use) or Gainsight
- Comfort using AI development tools such as Claude Code
How We Hire
- 30 to 45 minute call with our Talent Acquisition Manager
- 30 to 45 minute conversation with the hiring manager
- 1-hour technical interview with a member of the team (no preparation needed)
- 1-hour panel presentation of a case study, sent at least 5 days before
What We Offer
- Here are some of the reasons people choose to build their career at Scandit:
- Certified as a Great Place To Work for four years in a row
- Rated 4/5 by our employees on Glassdoor
- Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
- Weekly "How to Use AI" sessions and internal AI Champions to help turn your ideas into reality
- A share in our success through an individual equity planOffice shutdown days, global team events and innovation hackathons
- Your birthday off and much more
- Plus specific benefits depending on the location you are joining.
You could be the difference
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
Imagine the What. Build the How.
#LI-CB1
#customersuccess
#LI-Remote
Imagine the What. Build the How.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
Our Work Model
- Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.
- Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.
- Work model: This role is hybrid if you live near one of our offices, remote if you don't. We're happy to talk through what that looks like for you.
About the Role
We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.
This is a more technical Customer Success role than most.
You'll be the technical partner customers' engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.
What You Will Do
- Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
- Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
- Lead discovery conversations and translate customer needs into feasible Scandit solutions
- Build tailored demos and share code snippets and small integrations to unblock customers
- Run workshops, adoption reviews, and QBRs with technical and business stakeholders
- Spot at-risk accounts and expansion opportunities early, and partner with Sales to act on them
- Be the voice of the customer inside Scandit, working with Product, Engineering, and SupportUse AI tooling (Claude Code, etc.) to speed up customer-facing technical work
Who You Are
- 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
- A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
- Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
- Strong strategic thinking and analytical skills
- A solid understanding of enterprise IT architectures
- You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
- You learn quickly and act on feedback and coaching
Nice to Have
- Strong discovery skills: translating customer requirements into feasible technical solutions
- A track record running workshops, adoption reviews or QBRs
- Experience working with Product, Engineering, Sales and MarketingBackground as a software engineer, mobile developer, solutions engineer or solutions consultant
- Mobile development experience (iOS, Android, React Native or Flutter)
- Industry experience in retail, transport and logistics, computer vision, or mobile data capture
- Salesforce and a CS platform such as Planhat (what we use) or Gainsight
- Comfort using AI development tools such as Claude Code
How We Hire
- 30 to 45 minute call with our Talent Acquisition Manager
- 30 to 45 minute conversation with the hiring manager
- 1-hour technical interview with a member of the team (no preparation needed)
- 1-hour panel presentation of a case study, sent at least 5 days before
What We Offer
- Here are some of the reasons people choose to build their career at Scandit:
- Certified as a Great Place To Work for four years in a row
- Rated 4/5 by our employees on Glassdoor
- Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
- Weekly "How to Use AI" sessions and internal AI Champions to help turn your ideas into reality
- A share in our success through an individual equity planOffice shutdown days, global team events and innovation hackathons
- Your birthday off and much more
- Plus specific benefits depending on the location you are joining.
You could be the difference
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
Imagine the What. Build the How.
#LI-CB1
#customersuccess
#LI-Remote
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Who's Hiring
Top Industries Hiring
- Technology & Software25
- Biotechnology & Pharmaceuticals3
- Retail2
- Renewable Energy2
- Accounting & Auditing2
What Employers Look For
The qualifications that appear most often in remote customer success team lead jobs.
- Three to five years of customer success experience with at least one year in a lead or senior role
- Demonstrated ability to manage and develop a team of customer success managers or representatives
- Proficiency with customer success platforms and CRM tools such as Salesforce
- Experience building and executing customer onboarding, adoption, and renewal programs
- Strong analytical skills with the ability to report on retention, churn, and expansion metrics
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Customer Success Team Lead Job Search
Show async leadership in your application
Remote customer success team leads manage escalations, run one-on-ones, and coach reps entirely in writing and over video. Include concrete examples of async decision-making, written status updates to stakeholders, and remote team coaching in your resume and cover letter.
Apply early to remote roles that fit
Migrate Mate lists remote customer success team lead openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through non-remote listings mixed in.
Highlight retention and churn metrics you own
Remote hiring managers for customer success team lead roles focus on outcomes you drove, not tasks you performed. Quantify net revenue retention, churn reduction, or renewal rates your team hit under your leadership to make your impact immediately clear.
Demonstrate your remote toolstack fluency
Remote customer success teams run on platforms like Gainsight, Salesforce, Intercom, Slack, and Zoom. Name the tools you've used to manage customer health scores, run QBRs, and coach reps asynchronously, since remote employers treat toolstack familiarity as a signal of day-one readiness.
Remote Customer Success Team Lead Jobs: Frequently Asked Questions
How do I get a remote customer success team lead job?
Start by targeting remote-first SaaS, edtech, and B2B software companies, where distributed customer success teams are most common. Remote employers screen heavily for async communication skills, self-direction, and experience managing customer health metrics without in-person oversight. A portfolio of retention wins, churn reduction results, or team coaching examples signals you can lead independently, which is what gives remote candidates a clear edge.
Which companies hire remote customer success team leads?
Remote customer success team lead roles are posted by ServiceNow, ConnecTeam, and Genesys and others right now, based on current remote listings on Migrate Mate as of November 2026. These include remote-first software companies, distributed B2B platforms, and cloud services firms where customer success teams operate entirely across time zones.
Can you get a remote customer success team lead job with no experience?
Yes, but remote team lead roles are harder to land without experience because you're expected to manage both customers and direct reports independently from day one. Remote-first startups and early-stage SaaS companies are more open to candidates stepping into the role for the first time. Demonstrating async leadership, documented customer outcomes from individual contributor roles, and comfort with tools like Slack, Gainsight, or Intercom can open the door.
Do you need a degree for remote customer success team lead jobs?
Not always. Remote employers in SaaS and tech weigh demonstrated customer outcomes, retention metrics, and team leadership experience more heavily than a formal degree. A history of managing escalations, coaching team members, and hitting net revenue retention targets makes a stronger case than a credential alone. That said, some enterprise employers still list a bachelor's degree as a preferred qualification.
Which industries hire the most remote customer success team leads?
Remote customer success team lead roles concentrate in Technology & Software, Biotechnology & Pharmaceuticals, and Retail, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed customer success teams to manage renewals, onboarding, and client relationships across geographies without centralized offices.
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