Remote Customer Relations Associate Jobs
Remote customer relations associate jobs are open across the U.S. at remote-first firms, distributed service teams, and growing companies in software, financial services, and healthcare. Employers hiring remotely right now include Collectors, State Farm, and Center Collision. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 10+ Remote Customer Relations Associate jobs
Job Summary
Full-Time | Work From Home | Hourly Pay + Commission.
About the Position, Are you a friendly, outgoing person who enjoys talking with people and building relationships? Do you take pride in staying organized, following through, and providing excellent customer service? We are looking for a motivated and personable Remote Rental Fleet & Customer Relations Specialist to oversee our 13-vehicle rental fleet and connect with individuals who have recently been involved in automobile accidents. This unique role combines rental fleet coordination, customer service, and business development. You will help ensure our rental operations run smoothly while reaching out to accident referrals, introducing them to our collision repair services, and helping coordinate appointments to bring their vehicles to our shop. This is a fully remote, full-time position with hourly pay plus commission for qualifying results.
Responsibilities
Rental Fleet Management: Coordinate daily activities for a 13-vehicle rental fleet. Manage rental reservations, vehicle availability, scheduling, and customer communication. Coordinate vehicle pickups, returns, and rental extensions as needed. Maintain accurate rental records and track vehicle usage and availability. Monitor upcoming maintenance and service needs and coordinate appropriate follow-up. Provide responsive, professional service to rental customers.
Customer Outreach & Business Development: Make outbound calls to individuals referred to our business following an automobile accident. Establish a friendly connection, learn about the customer’s needs, and explain how our collision repair shop can help. Encourage prospective customers to schedule an estimate or repair appointment with our shop. Follow up with referrals and maintain accurate records of calls, conversations, and appointment outcomes. Build trust with potential customers through helpful, professional, and personable communication. Represent our company positively and contribute to the growth of our collision repair business.
What We’re Looking For: An outgoing, approachable personality and a genuine enjoyment of talking with people. Strong verbal communication and active listening skills. Confidence making outbound calls and initiating conversations with new people. A customer-first mindset and the ability to build rapport over the phone. Strong organizational skills, attention to detail, and reliable follow-through. The ability to manage multiple responsibilities and work independently in a remote environment. Basic computer skills and comfort using email, spreadsheets, and online systems. A self-motivated, dependable individual who takes ownership of their work and goals.
Previous automotive, rental car, insurance, sales, or customer service experience is preferred but not required. We are willing to train the right person who brings a positive attitude, a strong work ethic, and excellent people skills.
Compensation & Work Environment: Full-time employment. Fully remote, work-from-home position, once fully trained. Hourly pay plus commission based on established performance criteria. Training and guidance to help you learn our rental processes and customer outreach approach.
Who Will Thrive in This Role? The ideal candidate is someone who enjoys helping people, is comfortable picking up the phone, and can turn a first conversation into a positive customer relationship. You should be equally comfortable managing details behind the scenes and reaching out to new customers.
If you are personable, organized, proactive, and motivated by the opportunity to make a difference, we would love to hear from you!
How to Apply: Please submit your resume and include a brief introduction describing your customer service, communication, sales, or organizational experience and why you would be a good fit for this position.
Pay: $25.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Tacoma, WA 98409
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Find JobsRemote Customer Relations Associate Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer relations associate jobs.
- One to two years of customer service or client-facing experience
- Proficiency with CRM software such as Salesforce or HubSpot
- Strong written and verbal communication skills
- High school diploma or associate degree, bachelor's preferred
- Ability to handle escalated complaints and de-escalate tense interactions
- Familiarity with ticketing systems and case management workflows
Tips for Your Remote Customer Relations Associate Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer relations associate openings from across the U.S. in one place, so you can find roles that match your background and apply directly. Remote postings at distributed companies fill fast, so applying early gives you a real advantage.
Show async communication skills upfront
Remote employers screen for written clarity before they ever interview you. Write your cover letter and email outreach in a direct, organized way that mirrors how you'd handle a customer issue in a ticketing system. Vague or disorganized writing signals you won't thrive remotely.
Highlight CRM and helpdesk tool experience
Remote customer relations teams run on platforms like Salesforce, HubSpot, Zendesk, or Freshdesk. Name the specific tools you've used in your resume and describe the outcomes you achieved with them. Employers shortlist candidates who can get up to speed without on-site tool training.
Prepare for the remote interview format
Remote customer relations associate interviews are almost always video-based, often with an async screening round first. Test your audio and camera setup, have a quiet background, and practice answering behavioral questions in writing before you get to the live call. Many employers also send a short written response exercise.
Remote Customer Relations Associate Jobs: Frequently Asked Questions
How do I get a remote customer relations associate job?
Target companies with established remote teams, since those employers already have the systems and culture to support distributed customer relations work. Remote hiring managers screen hard for written communication clarity, self-direction, and comfort with async tools like Slack, Zendesk, or similar CRM platforms. Candidates who can show they've resolved customer issues independently, documented outcomes, and communicated across time zones without hand-holding stand out consistently.
Which companies hire remote customer relations associates?
Employers currently hiring remote customer relations associates include Collectors, State Farm, and Center Collision, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, distributed fintech teams, and subscription-based services are among the most consistent hirers of this role across the U.S.
Can you get a remote customer relations associate job with no experience?
Yes, but remote entry roles are harder to land because employers expect you to handle customer issues independently from day one, without in-person coaching. Remote-first startups and SaaS companies are your best targets at the entry level. Showing strong written communication skills, familiarity with CRM or helpdesk tools, and any volunteer or freelance customer-facing work can open the door when formal experience is thin.
Do you need a degree for remote customer relations associate jobs?
Not always. Remote employers in this role weigh demonstrated communication skills, problem-solving ability, and hands-on customer service experience heavily alongside or instead of a degree. A history of handling customer accounts, resolving complaints, and working within CRM systems often matters more to hiring managers than formal credentials when evaluating remote candidates.
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