Remote Customer Care Specialist Jobs
Remote customer care specialist jobs are open across the U.S. at remote-first companies and distributed teams in sectors like software, e-commerce, fintech, and healthcare services. Employers hiring remotely right now include University of Utah, Vitality Group International, and vitu. Find a role that fits below and apply directly.
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Showing 5 of 17+ Remote Customer Care Specialist jobs
Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client’s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
Customer Care Specialist
Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
Remote Position
Essential duties and responsibilities include but are not limited to the following:
Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
Maintain excellent quality standards, adhere to approved materials and guidelines
Accurately collect information required by individual programs and correctly capture in specific program databases
Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs)
Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
Adhere to all company policies and Standard Operating and Working Procedures
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
Requirements for the position:
BA/BS degree or relevant work experience
Customer service-related experience
Expert level typist
Employees can expect to be paid a salary of approximately $38K- $40K.
Credentialing Requirements:
As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers. It is the Company’s expectation that you comply with the requirements outlined by the facilities on your call plans.
Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
EPIIC Values:
All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
Passion: We love what we do. Our energy inspires, engages, and motivates others.
Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us
Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy
We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
Join Amplity, the full-service go-to partner of biopharma companies that delivers flexible + specialized medical + commercial services. No matter where a drug is in its lifecycle, we scale with ease to maximize resources + improve impact for all our clients. Through strategic partnerships + deep therapeutic expertise, Amplity transforms how breakthrough treatments reach the people who need them.
We are currently seeking passionate, highly motivated, experienced individuals with a demonstrated track record of success in the contact center environment. Our client’s Contact Center supports inbound Healthcare Service programs across a multitude of marketing campaigns, disease states, and projects. This Contact Center provides customer service support to inbound inquiries across several channels to include telephone, email, postal mail, fax, and chat.
Customer Care Specialist
Customer Care handles inbound, unsolicited customer calls from Consumer and Healthcare Professionals for inquiries such as product questions, adverse events, sample requests, etc. The Customer Care Specialist is responsible for handling inbound customer inquiries, including identification and processing of Adverse Events and Technical Complaints.
Remote Position
Essential duties and responsibilities include but are not limited to the following:
Provides customer service support in handling all patient inquiries through phone, email, direct mail and other channels
Maintain excellent quality standards, adhere to approved materials and guidelines
Accurately collect information required by individual programs and correctly capture in specific program databases
Answer product questions from customers according to company policy utilizing approved FAQs and discussion guides
Exhibit effective communication and tele-management skills. Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed
Effective identification and processing of potential Adverse Events and Technical Complaints in accordance with our Client’s Working Practice Documents (WPDs)
Demonstrate adherence to all Privacy/Security procedures as outlined in applicable WPDs
Adhere to all company policies and Standard Operating and Working Procedures
Display flexibility within department to maximize utilization, including performing administrative and non-telecommunication duties as needed
Identifying and triaging customer escalations through resolution, including collaboration with other functions to ensure compliant solution
Requirements for the position:
BA/BS degree or relevant work experience
Customer service-related experience
Expert level typist
Employees can expect to be paid a salary of approximately $38K- $40K.
Credentialing Requirements:
As a representative of a pharmaceutical company, you may be required to submit and maintain credentials, such as training, vaccinations, and other job-related documentation to gain access to hospitals or healthcare providers. It is the Company’s expectation that you comply with the requirements outlined by the facilities on your call plans.
Additionally, certain geographic jurisdictions or hospital systems have requirements to apply for and obtain a representative license. At this time, representatives working in the District of Columbia, City of Chicago, State of Nevada, State of Oregon, or those associated with Jackson Memorial Health in Miami-Dade County Florida may be required to obtain specific licenses. This list may be subject to change, including the potential for additions or modifications. In the event of any significant changes, you will be notified accordingly.
EPIIC Values:
All positions at Amplity have a responsibility to demonstrate our EPIIC Values in order to uphold our high-service standards.
Excellence: We set high standards. We are solutions-focused and achieve outstanding results with a professional and positive attitude.
Passion: We love what we do. Our energy inspires, engages, and motivates others.
Innovation: Our ideas set us apart. We are curious and bold and challenge traditional ways of working.
Integrity: We are open, honest, and transparent. We do the right thing with courage and understanding.
Collaboration: We are better together. We actively seek the participation of others to achieve greater outcomes.
About Us
Amplity powers biopharma innovation through expert-led teams that deliver. Whether you knew us in the 80’s as Physician Detailing Inc., or in the 00’s as part of Publicis Health , the companies that came together in 2019 to form Amplity have delivered contract medical, commercial + communications excellence for 40+ years.
Our people-driven, tech-enabled DNA fuels everything we do. Our professionals understand the pharmaceutical industry from the inside out. With a deep grasp on product lifecycles, marketing hurdles, operational nuances + the complex needs of providers and patients, we help our clients launch products + operate smoothly with precision — across all business shapes, sizes + specialties.
We are on a mission to improve patient outcomes through executional excellence — enabling our partners in pharma to thrive in turn. At Amplity, we are allies in excellence. And we do it quicker, better, nicer than anyone else.
Our Diversity Policy
We encourage and support equal employment opportunities for all associates and applicants for employment without regard to sex, race, color, religion, national origin, age, disability, marital status, sexual orientation or veteran status. Employment decisions are evaluated on the basis of an individual's skills, knowledge, abilities, job performance and other qualifications. In addition, Amplity Health maintains policies and procedures designed to comply with applicable federal, state and local laws governing non-discrimination in employment in every location in which Amplity Health has facilities.
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Find JobsRemote Customer Care Specialist Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer care specialist jobs.
- One to three years of customer service or support experience in a professional setting
- Proficiency with CRM or helpdesk software such as Salesforce, Zendesk, or similar platforms
- Strong written and verbal communication skills with demonstrated ability to de-escalate
- Familiarity with ticketing workflows, case documentation, and escalation procedures
- High school diploma or equivalent required, associate or bachelor's degree often preferred
- Ability to meet performance metrics including CSAT scores, handle time, and resolution rates
Tips for Your Remote Customer Care Specialist Job Search
Prove your async communication skills upfront
Remote customer care specialists resolve issues primarily through written channels. Include examples of email or chat-based resolutions in your resume or cover letter. Hiring managers in remote roles weigh written clarity as heavily as phone presence.
List every remote support tool you know
Remote employers filter candidates by tool familiarity. Name the platforms you've used, such as Zendesk, Freshdesk, Salesforce Service Cloud, or Intercom, in your resume skills section. Matching the tools in the job posting signals you can contribute from day one.
Apply early to remote roles that fit
Migrate Mate lists remote customer care specialist openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings attract high volume quickly, so applying early improves your chances.
Prepare for remote interview simulations
Many remote customer care employers use written scenario tests or video calls that simulate real customer interactions. Practice typing concise, empathetic responses under time pressure and speaking clearly on camera before your interview.
Remote Customer Care Specialist Jobs: Frequently Asked Questions
How do I get a remote customer care specialist job?
Target remote-first companies and distributed teams, which are the employers most likely to hire customer care specialists without an in-office requirement. Remote hiring managers screen heavily for written communication, since most customer interactions happen over email, chat, or ticketing systems. Demonstrating self-direction, familiarity with tools like Zendesk or Salesforce, and experience resolving issues asynchronously gives candidates a clear edge.
Which companies hire remote customer care specialists?
Remote customer care specialist roles are posted by University of Utah, Vitality Group International, and vitu and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first software companies, distributed e-commerce operations, and fintech and healthtech firms are among the most consistent hirers of this role across the U.S.
Can you get a remote customer care specialist job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to handle customer issues independently from day one, without in-person coaching. Remote-first SaaS startups and e-commerce companies are more open to entry-level candidates. Showing strong written communication, familiarity with help-desk software, and any volunteer or freelance customer-facing work can open doors when direct experience is thin.
Do you need a degree for remote customer care specialist jobs?
Not always. Most remote employers care more about communication skills, problem-solving ability, and comfort with customer support tools than a specific diploma. Practical experience handling customer inquiries, demonstrated results like resolution rates or customer satisfaction scores, and proficiency with platforms like Zendesk or Intercom carry significant weight in remote hiring decisions for this role.
See All 17 Remote Customer Care Specialist Jobs
Find roles that match your experience and apply in just a few clicks.
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