Remote Customer Solutions Consultant Jobs
Remote Customer Solutions Consultant jobs are open across the U.S. at remote-first firms, distributed SaaS teams, and enterprise technology companies hiring consultants to manage client relationships and drive solutions delivery from anywhere. Employers hiring right now include Stampli, Cognizant, and ZS Associates. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 12+ Remote Customer Solutions Consultant jobs
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
As part of our global Customer Adoption organization, the Solutions Consulting and Technical Success leadership team is tasked with ensuring that every customer achieves transformative business value throughout their entire Observability lifecycle.
We are seeking an inspiring, strategic, and hands-on leader to build, develop, and scale our Solutions Consulting and Technical Success team across Latin America (LATAM). In this pivotal regional leadership role, you will oversee a blended team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs). You will serve as one of the primary drivers of New Relic’s growth and retention across the region—partnering closely with LATAM Sales, Customer Success, and Global Engineering to bridge technical strategy, customer expansion, growth, and long-term product adoption.
From initial technical discovery and Proof of Value (POV) to post-sale onboarding, architectural health, and consumption growth, you and your team will help customers across diverse industries solve critical digital challenges, accelerate their cloud journeys, and build lifelong advocacy for New Relic.
What you'll do
- Build, Lead, and Inspire: Recruit, develop, and mentor a high-performing, distributed team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs) across Latin America.
- Drive Full-Lifecycle Impact: Align pre-sales technical execution with post-sales adoption strategies to drive customer growth and expansion of the New Relic platform, net retention rate (NRR), and platform consumption growth across both emerging and enterprise accounts.
- Pre-Sales Technical Leadership: Coach and support Solutions Consultants in opportunity qualification, architectural design, Proof of Value (POV) delivery, RFP responses, and executive business justifications.
- Post-Sales Customer Success & Adoption: Partner with TSMs to establish technical success plans, proactive account reviews, customer health monitoring, and adoption milestones that accelerate time-to-value.
- Executive Escalation & Regional Sponsorship: Act as a senior technical escalation point and executive sponsor for high-impact enterprise accounts, resolving critical technical hurdles in coordination with Sales, Engineering, and Global Customer Support.
- Cross-Functional Strategic Alignment: Partner deeply with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors to align go-to-market execution with regional growth goals.
- Market & Domain Thought Leadership: Serve as a trusted advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures both internally and at regional customer events.
This role requires
- Language Proficiency: Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal).
- Leadership Experience: 5+ years of direct people management experience leading technical customer-facing teams—ideally managing pre-sales Solutions Consultants/Engineers, Technical Success Managers (TSMs), Technical Account Managers (TAMs), or Professional Services.
- Blended Lifecycle Acumen: Deep understanding of recurring revenue (SaaS / consumption) business models, with proven experience balancing pre-sales win rates with post-sales customer retention and platform expansion.
- Regional Expertise: Strong knowledge of enterprise business practices, customer expectations, and technical ecosystems across Latin American markets (e.g., Brazil, Mexico, Colombia, Chile, Argentina).
- Technical Breadth: Strong background in enterprise SaaS, DevOps, Application Performance Monitoring (APM), Infrastructure monitoring, Cloud platforms (AWS, Azure, GCP), APIs, microservices, and modern software architectures.
- Talent Development: Proven track record of hiring, coaching, motivating, and retaining top technical talent in a high-growth, dynamic, and distributed work environment.
- Collaboration & Influence: Demonstrated ability to influence cross-functional stakeholders, collaborate effectively with Sales leadership, and build strong trust-based relationships with customer executives (CTO, VP of Engineering, Head of Infrastructure).
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Willingness and ability to travel 25%+ regionally within Latin America and periodically to global headquarters as business needs require
Bonus points if you have
- Experience directly within the Observability, APM, or log analytics industry.
- Hands-on knowledge of modern cloud-native architectures, container orchestration (Kubernetes, Docker), and OpenTelemetry.
- Familiarity with Generative AI application development, AI observability, and agentic AI technology stacks.
- Experience standing up or scaling a newly formed regional field technical organization in LATAM.
Please note that visa sponsorship is not available for this position.
#LI-MM1 #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Estimated On-Target Earnings Range
$226,000 - $283,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
As part of our global Customer Adoption organization, the Solutions Consulting and Technical Success leadership team is tasked with ensuring that every customer achieves transformative business value throughout their entire Observability lifecycle.
We are seeking an inspiring, strategic, and hands-on leader to build, develop, and scale our Solutions Consulting and Technical Success team across Latin America (LATAM). In this pivotal regional leadership role, you will oversee a blended team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs). You will serve as one of the primary drivers of New Relic’s growth and retention across the region—partnering closely with LATAM Sales, Customer Success, and Global Engineering to bridge technical strategy, customer expansion, growth, and long-term product adoption.
From initial technical discovery and Proof of Value (POV) to post-sale onboarding, architectural health, and consumption growth, you and your team will help customers across diverse industries solve critical digital challenges, accelerate their cloud journeys, and build lifelong advocacy for New Relic.
What you'll do
- Build, Lead, and Inspire: Recruit, develop, and mentor a high-performing, distributed team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs) across Latin America.
- Drive Full-Lifecycle Impact: Align pre-sales technical execution with post-sales adoption strategies to drive customer growth and expansion of the New Relic platform, net retention rate (NRR), and platform consumption growth across both emerging and enterprise accounts.
- Pre-Sales Technical Leadership: Coach and support Solutions Consultants in opportunity qualification, architectural design, Proof of Value (POV) delivery, RFP responses, and executive business justifications.
- Post-Sales Customer Success & Adoption: Partner with TSMs to establish technical success plans, proactive account reviews, customer health monitoring, and adoption milestones that accelerate time-to-value.
- Executive Escalation & Regional Sponsorship: Act as a senior technical escalation point and executive sponsor for high-impact enterprise accounts, resolving critical technical hurdles in coordination with Sales, Engineering, and Global Customer Support.
- Cross-Functional Strategic Alignment: Partner deeply with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors to align go-to-market execution with regional growth goals.
- Market & Domain Thought Leadership: Serve as a trusted advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures both internally and at regional customer events.
This role requires
- Language Proficiency: Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal).
- Leadership Experience: 5+ years of direct people management experience leading technical customer-facing teams—ideally managing pre-sales Solutions Consultants/Engineers, Technical Success Managers (TSMs), Technical Account Managers (TAMs), or Professional Services.
- Blended Lifecycle Acumen: Deep understanding of recurring revenue (SaaS / consumption) business models, with proven experience balancing pre-sales win rates with post-sales customer retention and platform expansion.
- Regional Expertise: Strong knowledge of enterprise business practices, customer expectations, and technical ecosystems across Latin American markets (e.g., Brazil, Mexico, Colombia, Chile, Argentina).
- Technical Breadth: Strong background in enterprise SaaS, DevOps, Application Performance Monitoring (APM), Infrastructure monitoring, Cloud platforms (AWS, Azure, GCP), APIs, microservices, and modern software architectures.
- Talent Development: Proven track record of hiring, coaching, motivating, and retaining top technical talent in a high-growth, dynamic, and distributed work environment.
- Collaboration & Influence: Demonstrated ability to influence cross-functional stakeholders, collaborate effectively with Sales leadership, and build strong trust-based relationships with customer executives (CTO, VP of Engineering, Head of Infrastructure).
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Willingness and ability to travel 25%+ regionally within Latin America and periodically to global headquarters as business needs require
Bonus points if you have
- Experience directly within the Observability, APM, or log analytics industry.
- Hands-on knowledge of modern cloud-native architectures, container orchestration (Kubernetes, Docker), and OpenTelemetry.
- Familiarity with Generative AI application development, AI observability, and agentic AI technology stacks.
- Experience standing up or scaling a newly formed regional field technical organization in LATAM.
Please note that visa sponsorship is not available for this position.
#LI-MM1 #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Estimated On-Target Earnings Range
$226,000 - $283,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
See All 12 Remote Customer Solutions Consultant Jobs
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Find JobsRemote Customer Solutions Consultant Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer solutions consultant jobs.
- Three or more years of customer success, solutions consulting, or account management experience
- Proficiency with CRM platforms and customer success software
- Demonstrated ability to manage a portfolio of accounts through the full post-sales lifecycle
- Strong written and verbal communication skills for executive-level stakeholder conversations
- Bachelor's degree in business, communications, information systems, or a related field
- Experience conducting product demos, training sessions, or technical onboarding for enterprise clients
Tips for Your Remote Customer Solutions Consultant Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer solutions consultant openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through location-filtered listings.
Show async client communication skills upfront
Remote customer solutions consultants manage relationships almost entirely through email, video calls, and shared documents. Your resume and cover letter should name specific tools you've used, like Salesforce, Zendesk, or Slack, and describe how you kept clients informed and on track without in-person contact.
Prepare for remote-specific interview questions
Remote hiring teams consistently ask how you handle client escalations over video, manage competing priorities without a manager nearby, and keep distributed stakeholders aligned. Prepare two or three specific examples from past roles that show you can deliver solutions and manage client expectations fully remotely.
Build a portfolio of client outcomes
Remote employers can't observe your work directly, so concrete results do the convincing. Document two or three customer problems you diagnosed and resolved, the process you followed, and the measurable outcome. Even a brief written case study shared in your application signals exactly the self-direction remote roles require.
Remote Customer Solutions Consultant Jobs: Frequently Asked Questions
How do I get a remote customer solutions consultant job?
Target companies with distributed customer success or solutions teams, since those employers are built for remote collaboration and expect consultants to operate independently from day one. Remote hiring managers screen heavily for written communication, async problem-solving, and the ability to manage client relationships without in-person contact. Demonstrating those skills through past client outcomes, documented processes, or case studies gives you a clear edge over candidates with equivalent experience but no remote context.
Which companies hire remote customer solutions consultants?
Companies hiring remote customer solutions consultants right now include Stampli, Cognizant, and ZS Associates, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, enterprise software providers, and distributed professional services firms account for the largest share of these openings, often hiring across multiple time zones to cover global client bases.
Can you get a remote customer solutions consultant job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage client interactions independently with minimal oversight from day one. Companies most open to entry-level remote candidates include smaller SaaS startups and tech-enabled service firms building out their customer solutions function. Showing strong written communication, familiarity with CRM platforms, and any client-facing or project coordination work, even from internships or adjacent roles, opens the door.
Do you need a degree for remote customer solutions consultant jobs?
Not always. Remote employers in this role weigh demonstrated client management skills, technical fluency, and measurable results more heavily than a specific degree, particularly in software and technology sectors where outcomes matter more than credentials. A portfolio of solved client problems, proficiency with solutions delivery tools, and strong async communication skills can carry a candidate without a four-year degree at many remote-first companies.
See All 12 Remote Customer Solutions Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
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