Remote Client Support Associate Jobs
Remote client support associate jobs are open across the U.S. at remote-first firms and distributed teams in sectors like software, fintech, and healthcare services. Employers hiring remotely right now include Fidelity Investments, ALERT COMMUNICATIONS, and CereCore. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 38+ Remote Client Support Associate jobs
Classification: Contract-to-Hire
Contract Length: 3 months
**This is for night shift, 5pm-4am Sunday - Wednesday**
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
- Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
- Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
- Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements are met.
- Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
- Provides after-hours and on-call support as required.
- Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
- 1-3 years of experience preferred.
- Bachelor’s Degree preferred.
- Desktop Skills and Customer Support experience preferred.
- Customer service training/experience.
- Root cause and trend analysis experience.
- A working knowledge of Active Directory/NT Account administration preferred.
- Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Types: Contract, Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Application Question(s):
- Are you authorized to work in the U.S?
Experience:
- Computer skills: 1 year (Preferred)
Work Location: Remote
Classification: Contract-to-Hire
Contract Length: 3 months
**This is for night shift, 5pm-4am Sunday - Wednesday**
CereCore® provides EHR implementations, IT and application support, IT managed services, technical staffing, strategic IT consulting, and advisory services to hospitals and health systems nationwide. Our heritage is in the hallways of some of America’s top-performing hospitals. We have served as leaders in finance, operations, technology, and as clinicians turned power users and innovators. At CereCore, we know firsthand the power that aligned technology can provide in delivering care. As a wholly-owned subsidiary of HCA Healthcare, we are committed to bringing the expertise we have gained as operators to deliver IT services that emphatically address the needs of health systems across the United States. Our team of over 600 clinical and technical professionals has implemented EHR systems in more than 400 facilities and provides managed services support to tens of thousands of health system employees. We work tirelessly to provide healthcare organizations specialized IT services that support the delivery of patient care. The Link to Life-Saving Care.
CereCore is seeking a Client Support Analyst to join our team in Nashville, TN.
Responsibilities:
- Facilitates Client Support Services for CereCore clients.
- Documents all customer inquiries, reported issues, and resolutions received via phone calls, emails or other alternative streams of input in order to identify, diagnose, and initiate research necessary to resolve customer issues in a timely manner.
- Creates a positive client support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling clients with a consummately professional attitude.
- Provides expert support within the Revenue Cycle Line of Business specialty. Educates and trains clients one-on-one as needed to resolve requests. Expands current and upcoming product knowledge within the specialty. Trusted for applications, technical, business or operational knowledge.
- Continually seeks to improve technical skills as they relate to all areas of the support organization through attending classes, providing onsite support to facilities as requested and keeping up to date on industry standards.
- Contributes to self-help knowledge base entries and documents typical requests, resolutions and work-around procedures.
- Participates in problem efforts between departments, divisions, vendors, all CereCore business units, and HCA resources.
- Actively works to ensure CereCore Service Level Agreements are met.
- Actively participates in and manages incident communication needs and expectations for customers and stakeholders.
- Provides after-hours and on-call support as required.
- Participates in CereCore activities and departmental project activities or other duties as assigned; such as: attends project meetings, testing, developing or reviewing documentation and support procedures, supporting the pilot or implementation, etc.
Position Requirements:
- 1-3 years of experience preferred.
- Bachelor’s Degree preferred.
- Desktop Skills and Customer Support experience preferred.
- Customer service training/experience.
- Root cause and trend analysis experience.
- A working knowledge of Active Directory/NT Account administration preferred.
- Understanding of IT Infrastructure Library (ITIL) and project management preferred.,
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Job Types: Contract, Full-time
Pay: $20.00 - $21.00 per hour
Benefits:
- Flexible schedule
- Health insurance
Application Question(s):
- Are you authorized to work in the U.S?
Experience:
- Computer skills: 1 year (Preferred)
Work Location: Remote
See All 38 Remote Client Support Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Client Support Associate Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote client support associate jobs.
- One to three years of customer service or client-facing support experience
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Strong written and verbal communication skills across multiple channels
- Ability to manage a high volume of client inquiries simultaneously
- Experience de-escalating difficult client situations and resolving complaints
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Remote Client Support Associate Job Search
Apply early to remote roles that fit
Migrate Mate lists remote client support associate openings from across the U.S. in one place. Search for roles that match your background and apply directly, without sifting through listings that require on-site work.
Show async communication skills upfront
Remote client support associates handle most client interactions in writing. Include examples of tickets resolved, emails written, or chat conversations managed in your application materials so hiring managers can assess your written voice before an interview.
Get fluent in remote support tools
Employers expect you to hit the ground running in platforms like Zendesk, Intercom, or Freshdesk. Name the specific tools you've used in your resume and be ready to describe your workflow inside them during a remote interview.
Prove you can self-manage your day
Remote client support roles often run without a supervisor watching queue volume. During interviews, describe how you've prioritized client requests, managed your own schedule, and flagged issues proactively without being prompted by a manager.
Remote Client Support Associate Jobs: Frequently Asked Questions
How do I get a remote client support associate job?
Target remote-first companies and distributed teams that run their client support operations entirely online. Remote employers screen for strong written communication, the ability to manage your own schedule without supervision, and comfort with async tools like ticketing systems and chat platforms. Candidates who can demonstrate client empathy through writing and show they've worked independently stand out most.
Which companies hire remote client support associates?
Companies hiring remote client support associates right now include Fidelity Investments, ALERT COMMUNICATIONS, and CereCore, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, distributed fintech firms, and digital healthcare platforms are among the most consistent hirers of this role.
Can you get a remote client support associate job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to work independently from day one without in-office guidance. Companies hiring entry-level remote client support associates often look for strong writing samples, familiarity with help desk or CRM tools, and any customer-facing work, even freelance or volunteer, that shows you can handle client needs on your own.
Do you need a degree for remote client support associate jobs?
Not always. Remote employers in this role weigh demonstrated client communication skills, comfort with support software, and a record of resolving client issues far more heavily than a diploma. Certifications in customer success platforms, a portfolio of written client interactions, or relevant work history can substitute for a degree at most remote-first companies.
Which industries hire the most remote client support associates?
Most remote client support associate openings sit in Technology & Software, per current remote listings on Migrate Mate as of November 2026. These sectors hire client support associates remotely because their distributed teams serve clients across multiple time zones and need support staff who can operate asynchronously.
See All 38 Remote Client Support Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs