Remote Customer Manager Jobs
Remote customer manager jobs are in active demand across the U.S., with remote-first firms and distributed teams hiring across software, fintech, healthcare, and professional services. Companies bringing on remote customer managers right now include ConnecTeam, Ryder System, and Eltropy. See the openings below and apply to the ones that match your experience.
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Job Summary
At Sunwave Health, we improve behavioral health and addition treatment facility functionality to achieve better results for patients, caregivers, and administrators. Our platforms empower our clients to quickly and easily manage patient needs from admission to discharge, with provisions for billing and integrations with payment processors, billers, insurance companies, and other providers.
The mission of the Customer Success Manager is to maximize customer value, drive revenue growth, and protect recurring revenue by ensuring strong adoption, successful renewals, and proactive risk management across a portfolio of accounts.
The ideal candidate is commercially driven, customer-focused, and outcomes-oriented. They understand that strong relationships are important — but measurable outcomes, adoption, and business impact are what drive renewals, expansion, and long-term success.
In this role, the Customer Success Manager serves as a strategic partner and revenue owner, responsible for account growth through product add-ons and professional services, managing renewals, and preventing churn through structured engagement and cross-functional collaboration.
The Customer Success Manager is part of the Customer Success team, reporting to the Director of Customer Success, and works closely with Sales, Support, Product, Engineering, and Professional Services.
Job Responsibilities
- Build and maintain trusted advisor relationships with assigned customers, serving as the primary point of contact throughout the customer lifecycle.
- Drive customer adoption by promoting best practices, increasing product utilization, and helping customers achieve measurable business outcomes.
- Lead value-based customer conversations focused on ROI, adoption, customer health, and long-term success.
- Conduct structured Business Reviews that reinforce value delivered, measure progress against customer objectives, and align on future success plans.
- Monitor customer health using adoption metrics, usage data, support trends, and other leading indicators to proactively identify opportunities and risks.
- Develop and execute Customer Success Plans that align customer goals with platform capabilities and measurable success metrics.
- Identify and recover at-risk customers by developing Customer Corrective Action Plans, coordinating internal resources, and leading de-escalation efforts.
- Own the customer renewal process by proactively managing retention efforts, mitigating renewal risks, and coordinating with customers and internal stakeholders to ensure successful renewal outcomes in accordance with product-specific renewal processes.
- Serve as the customer's internal advocate by coordinating cross-functional teams to remove obstacles and improve the customer experience.
- Partner with cross-functional teams to support onboarding, implementation, product adoption, customer education, ongoing success, and issue resolution.
- Lead customer offboarding activities when necessary, ensuring a professional transition, documenting churn reasons, capturing customer feedback, and identifying opportunities for organizational improvement.
- Maintain accurate customer records, success plans, risks, and engagement activities within CRM and customer success platforms.
Job Requirements & Qualifications
- 2 to 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role within a SaaS environment, healthcare technology or EHR experience preferred.
- Bachelor's degree in Business, Information Systems, Healthcare Administration, or a related field, or equivalent professional experience.
- Demonstrated success improving customer adoption, retention, customer health, and long-term customer satisfaction.
- Experience developing customer success strategies, adoption plans, and executive-level customer relationships.
- Proven ability to identify customer risks, develop mitigation plans, and successfully manage escalations.
- Strong business acumen with the ability to communicate business value, ROI, and customer outcomes.
- Experience using CRM, customer success, and customer support platforms to manage customer relationships and engagement.
- Ability to manage complex customer relationships involving multiple stakeholders and executive sponsors.
- Excellent communication, presentation, relationship-building, and problem-solving skills.
- Demonstrated ability to collaborate effectively across cross-functional teams to deliver exceptional customer outcomes.
- Highly organized with strong project management, prioritization, and follow-through skills.
Work Environment
This position is fully remote and requires the worker to have a dedicated work space in their home during core business hours.
Travel may be required at a frequency of less than 10%.
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Who's Hiring
Top Industries Hiring
- Technology & Software21
- Consulting & Professional Services5
- Accounting & Auditing2
- Non-Profit & Social Services2
- Retail1
What Employers Look For
The qualifications that appear most often in remote customer manager jobs.
- Three or more years of experience managing a portfolio of client accounts
- Proficiency with CRM platforms such as Salesforce or HubSpot
- Demonstrated ability to meet or exceed retention and renewal targets
- Strong written and verbal communication skills for executive-level client interaction
- Bachelor's degree in business, communications, or a related field
- Experience collaborating cross-functionally with sales, product, and support teams
Tips for Your Remote Customer Manager Job Search
Prove your async communication skills upfront
Remote customer managers handle most client touchpoints in writing. Include examples in your application materials of how you've resolved issues, updated stakeholders, or moved relationships forward through email or messaging, not just calls or in-person meetings.
Apply early to remote roles that fit
Migrate Mate lists remote customer manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through location-based listings that don't apply to you.
Name your CRM tools and platforms explicitly
Remote employers filter applicants by tool familiarity. Call out the specific CRM platforms you've used, such as Salesforce, HubSpot, or Gainsight, so your application clears the initial screen before a human reviews it.
Demonstrate how you manage accounts without an office
Remote interviews for customer manager roles almost always include a question about how you stay organized and keep clients engaged without face-to-face contact. Prepare a specific example showing your process for managing a portfolio of accounts fully remotely.
Remote Customer Manager Jobs: Frequently Asked Questions
How do I get a remote customer manager job?
Target companies with distributed teams or remote-first cultures, since they have established workflows for managing customers without being in the same office. Remote employers screen for strong written communication, the ability to manage relationships asynchronously, and self-direction without day-to-day oversight. Candidates who highlight CRM experience, proactive follow-through, and comfort with video calls and async tools stand out from the applicant pool.
Which companies hire remote customer managers?
Remote customer manager roles are posted by ConnecTeam, Ryder System, and Eltropy and others right now, based on current remote listings on Migrate Mate as of November 2026. The companies hiring most actively tend to be remote-first software firms, distributed SaaS businesses, and enterprise services organizations that manage large customer bases across multiple time zones.
Can you get a remote customer manager job with no experience?
Yes, but remote entry-level customer manager roles are harder to land because employers expect you to build client relationships independently from day one. Remote-first SaaS startups and smaller distributed companies are more likely to take a chance on candidates without direct experience. Showing strong written communication, familiarity with CRM tools, and any client-facing work, even from internships or adjacent roles, opens the door.
Do you need a degree for remote customer manager jobs?
Not always. Remote employers often weigh demonstrated results over formal education, particularly in software and technology sectors where customer success outcomes are measurable. What matters most is showing you can retain accounts, resolve issues without in-person support, and communicate clearly in writing. A portfolio of client wins, strong references, or relevant certifications can substitute for a four-year degree at many remote-first companies.
Which industries hire the most remote customer managers?
The sectors hiring the most remote customer managers are Technology & Software, Consulting & Professional Services, and Accounting & Auditing, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed teams to serve customers across geographies, making remote customer manager roles a structural part of how they operate rather than an exception.
See All 444+ Remote Customer Manager Jobs
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Find Remote Customer Manager Jobs