Remote Advanced Repair Agent Jobs
Remote advanced repair agent jobs are open across the U.S. in sectors like consumer electronics, telecommunications, and insurance, where distributed support teams handle complex diagnostics and escalated repair cases entirely online. Companies hiring remotely right now include SunSource, Wheels, and Serco. See the openings below and apply to the ones that match your experience.
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Showing 5 of 16+ Remote Advanced Repair Agent jobs
Job Description:
JOB OVERVIEW
Repair Specialist II ensures that highly technical Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist II is responsible for administering the highly technical requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Review and authorize collision repairs and/or repair recommendation on behalf of Wheels clients- Review and approve high dollar repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell and CCC
- Adhere to Mitchell, CCC, or current parts and labor reference guides for parts pricing and labor times and rates
- Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
- Issue and verify accuracy of purchase orders
- Approve proper repair based on mileage, months in service, prior repair history; including safety repairs within client parameters
- The ability to handle complex technical issues including engine, axle & transmission repairs, restraint systems, frame and subframe repair, drivability & electrical diagnostics with high level of technical skill and analysis
- Expedite higher dollar repair process by timely follow-up
- Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair
- Assist Repair Level 1 with managing difficult files
- Assist with daily file assignments and client fleet approval inbox
- Discuss with clients / shops any irregularity involving repairs
- Instruct and assist Driver Service Associates, MAP Repair, and/or Subrogation Specialists with estimate or repair related questions
- Instruct and assist Repair Specialists with coaching and training needs. Administer and close files in accordance with client parameters.
- Be available to answer other repair specialist questions in a positive and constructive manner regarding collision repair problems and procedures
- Assure that follow up is done for "down vehicles” within 24 hours
- Assist as required during peer absences including Team Lead, Supervisor and Manager
- Assist and instruct drivers and/or other departments in rental, tow, and other client requests as needed
- Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc)
- Provide details about shop performance to Network Management for Network Vendor growth
- Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
This position has no managerial responsibilities.
COMPETENCIES - SKILLS
Demonstrate working knowledge of MAP & Collision procedures & systems- Basic understanding of specific / individual client parameters
- Thorough knowledge of automotive body repair
- Thorough understanding of collision repair within fleet management
- Understanding of Driver Services & Network Management MAP & Collision functions
- General knowledge of all Wheels departments
- Creative and efficient problem-solving skills.
- Proficient in Windows and Microsoft Office
- Strong negotiator
- Superior customer service abilities
- Superior conflict-resolution skills
- Must have the ability to foresee “open” repair items, and preclude potential high dollar supplements when possible, and make timely determination of possible structural / financial total loss declarations.
EDUCATION AND EXPERIENCE
A minimum of five years’ automobile adjusting or appraising experience- I-CAR Platinum Certified, maintained on an annual basis
- PC familiarity including, but not limited to, Windows, ADP estimating systems, and other Wheels supported systems.
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
- Integrity – Always act with integrity and honesty.
- One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
- Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
- Customer Success – Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
- Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
- Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
- Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
- Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position requires occasional in office meetings and assisting with training. Other times this position is remote.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: This position might require minimal travel.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$51,000-$71,400The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.
Job Description:
JOB OVERVIEW
Repair Specialist II ensures that highly technical Collision repair procedures on client vehicles are done promptly, cost effectively and efficiently within the policies set forth by both the clients and Wheels, Inc. A Repair Specialist II is responsible for administering the highly technical requirements of automotive repairs based on I-CAR & ASE approved repair standards, and application of the client's repair needs within the policies and procedures of the Collision Management Department.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
KEY RESPONSIBILITIES - ESSENTIAL FUNCTIONS
Review and authorize collision repairs and/or repair recommendation on behalf of Wheels clients- Review and approve high dollar repair estimates utilizing I-CAR repair resources, and crash guides resources, such as Mitchell and CCC
- Adhere to Mitchell, CCC, or current parts and labor reference guides for parts pricing and labor times and rates
- Negotiate the cost of the repair to the published fleet price or the pre-negotiated Wheels Network rates & times.
- Issue and verify accuracy of purchase orders
- Approve proper repair based on mileage, months in service, prior repair history; including safety repairs within client parameters
- The ability to handle complex technical issues including engine, axle & transmission repairs, restraint systems, frame and subframe repair, drivability & electrical diagnostics with high level of technical skill and analysis
- Expedite higher dollar repair process by timely follow-up
- Thorough knowledge of Collision procedures, systems, individual client needs and automotive repair
- Assist Repair Level 1 with managing difficult files
- Assist with daily file assignments and client fleet approval inbox
- Discuss with clients / shops any irregularity involving repairs
- Instruct and assist Driver Service Associates, MAP Repair, and/or Subrogation Specialists with estimate or repair related questions
- Instruct and assist Repair Specialists with coaching and training needs. Administer and close files in accordance with client parameters.
- Be available to answer other repair specialist questions in a positive and constructive manner regarding collision repair problems and procedures
- Assure that follow up is done for "down vehicles” within 24 hours
- Assist as required during peer absences including Team Lead, Supervisor and Manager
- Assist and instruct drivers and/or other departments in rental, tow, and other client requests as needed
- Meet key performance indicators on quality & transactional performance (e.g. coaching/desk audit evaluations, average severity, OON Fees, etc)
- Provide details about shop performance to Network Management for Network Vendor growth
- Other duties as assigned.
LEADERSHIP RESPONSIBILITIES
This position has no managerial responsibilities.
COMPETENCIES - SKILLS
Demonstrate working knowledge of MAP & Collision procedures & systems- Basic understanding of specific / individual client parameters
- Thorough knowledge of automotive body repair
- Thorough understanding of collision repair within fleet management
- Understanding of Driver Services & Network Management MAP & Collision functions
- General knowledge of all Wheels departments
- Creative and efficient problem-solving skills.
- Proficient in Windows and Microsoft Office
- Strong negotiator
- Superior customer service abilities
- Superior conflict-resolution skills
- Must have the ability to foresee “open” repair items, and preclude potential high dollar supplements when possible, and make timely determination of possible structural / financial total loss declarations.
EDUCATION AND EXPERIENCE
A minimum of five years’ automobile adjusting or appraising experience- I-CAR Platinum Certified, maintained on an annual basis
- PC familiarity including, but not limited to, Windows, ADP estimating systems, and other Wheels supported systems.
CORE VALUES
At Wheels, we believe in fostering a culture that is built on our Core Values and Guiding Principles. We cultivate a culture of excellence and innovation by upholding these values, driving our collective success and growth.
- Integrity – Always act with integrity and honesty.
- One Team – Treat others with dignity and respect; act as a cohesive, inclusive and accountable team that is making a difference.
- Innovation – Drive continuous improvement, spark creativity and embrace next generation thinking.
- Customer Success – Ensure that customer and driver success is at the heart of everything we do.
CULTURAL ATTRIBUTES
At Wheels, our culture guides us how we work every day, and we look for team members who show these behaviors:
- Discipline Drives Quality – Plan the Trip: Think proactively, hold a high bar, follow through by leveraging experience and systems. To produce quality outcomes, we must be intentional and deliberate in everything we do, from big bets to daily execution.
- Intellectually Curious – Fuel Your Minds: Be bold, challenge assumptions, think differently, look outside the box. Strive to unlock your own thinking and create new possibilities.
- Commit and Deliver – Own It: Take responsibility for your work, from start to finish, and be accountable for the results. Think and act like an owner of the business.
- Relationships Matter – Share the Ride: Trust is central, both with key internal and external stakeholders. Relationships are not a side effect of work but a driver of success.
JOB SPECIFICATIONS, PHYSICAL DEMANDS AND WORK ENVIRONMENT
Work Environment: This position requires occasional in office meetings and assisting with training. Other times this position is remote.
Position Type/Standard Schedule: This is a full-time position, Monday through Friday.
Travel: This position might require minimal travel.
Physical Demands: Speak, hear, and see, and to use hand and fingers for computer keyboard and phone. Sit or stand for extended periods of time. Reach above head to pull paper attachments.
DISCLAIMER
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Benefits
Wheels recognizes benefits are a significant part of your employee experience, and we've created a robust benefits package that is market-leading, competitive offerings so you and your family can receive outstanding care. Please click here for an overview of the benefits available to you and your family.
Pay Range:
$51,000-$71,400The base salary range for this position is listed above. This position is eligible to participate in the annual incentive plan which is based on company performance and individual performance. Compensation ranges are based on several factors including job function, level, and geographic location. Final offer amounts are determined by multiple factors including candidate experience, education, certifications, skill level and expertise, and may vary from the amounts listed here.
EEO Statement
Wheels is a Drug-Free Workplace. All employment is contingent on successful completion of drug and background screening.
Wheels is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity or expression, marital status or domestic partnership status, disability, protected veteran status or military status, genetic information, or any other category protected under applicable law. Wheels is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.
Wheels applies AI-based analysis to application materials to help assess fitness for hire for the specific job being applied for and to recommend job postings that align with the candidate’s skills, by comparing the candidate’s skills to the characteristics and qualifications listed in job postings and/or criteria established by Wheels’ hiring team.
See All 16 Remote Advanced Repair Agent Jobs
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Find JobsRemote Advanced Repair Agent Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote advanced repair agent jobs.
- Hands-on experience diagnosing and repairing electronic or mechanical devices
- Proficiency with industry-standard diagnostic tools and OEM service software
- Relevant certification such as CompTIA A+, CEDIA, or manufacturer-issued credentials
- Ability to read and interpret technical schematics and service manuals
- Strong attention to detail and accurate documentation of parts and labor
- High school diploma or equivalent with vocational or technical training preferred
Tips for Your Remote Advanced Repair Agent Job Search
Document your remote diagnostics process clearly
Remote advanced repair agent employers want proof you can diagnose and resolve complex cases without in-person collaboration. Build a portfolio of written repair summaries, escalation notes, or documented troubleshooting workflows that show your reasoning from symptom to fix.
Apply early to remote roles that fit
Migrate Mate lists remote advanced repair agent openings from across the U.S. in one place, so you can find roles that match your skills and apply directly. Applying within the first few days of a posting going live puts you ahead of the bulk of applicants.
Highlight async communication skills in your application
Remote advanced repair teams run on written handoffs, ticket documentation, and async updates. Call out specific tools you've used, such as remote ticketing systems or diagnostic platforms, and give examples of how your written case notes helped teammates resolve issues faster.
Prepare for remote technical screening interviews
Many remote advanced repair agent interviews include a live or recorded diagnostic exercise. Practice walking through a complex repair scenario out loud, explaining your reasoning step by step, since remote employers assess whether you can communicate a repair process clearly without hands-on demonstration.
Remote Advanced Repair Agent Jobs: Frequently Asked Questions
How do I get a remote advanced repair agent job?
Target remote-first consumer electronics, telecom, and insurance companies that run distributed technical support teams, since those employers post advanced repair agent roles with explicit remote arrangements. Remote hiring managers screen for self-direction, clear written communication, and the ability to diagnose and document complex issues without in-person oversight. A history of resolving escalated cases independently and familiarity with remote ticketing and diagnostics platforms gives your application a concrete edge.
Which companies hire remote advanced repair agents?
Companies hiring remote advanced repair agents right now include SunSource, Wheels, and Serco, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first consumer electronics brands, insurtech carriers, and telecom operators that run fully distributed technical operations teams.
Can you get a remote advanced repair agent job with no experience?
Yes, but remote entry-level advanced repair agent roles are harder to land because employers expect you to work through complex repair cases independently from day one. Consumer electronics warranty services and telecom carriers are among the more accessible starting points. Showing completed repair certifications, a home lab portfolio, or documented troubleshooting projects can substitute for formal job history and demonstrate you can operate without on-site supervision.
Do you need a degree for remote advanced repair agent jobs?
Not always. Remote employers weigh demonstrated diagnostic ability, hands-on repair certifications, and a history of resolving escalated technical cases more heavily than a formal degree for this role. Credentials from recognized certification programs in electronics, networking, or device repair, combined with a clear record of solving complex repair issues, regularly open doors that a degree alone does not.
See All 16 Remote Advanced Repair Agent Jobs
Find roles that match your experience and apply in just a few clicks.
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