Remote Director of Customer Relations Jobs
Remote Director of Customer Relations jobs are open across the U.S. at remote-first firms and distributed teams in sectors like SaaS, healthcare technology, financial services, and e-commerce. Employers hiring remotely right now include Collectors, State Farm, and Center Collision. See the openings below and apply to the ones that match your experience.
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Job Summary
Full-Time | Work From Home | Hourly Pay + Commission.
About the Position, Are you a friendly, outgoing person who enjoys talking with people and building relationships? Do you take pride in staying organized, following through, and providing excellent customer service? We are looking for a motivated and personable Remote Rental Fleet & Customer Relations Specialist to oversee our 13-vehicle rental fleet and connect with individuals who have recently been involved in automobile accidents. This unique role combines rental fleet coordination, customer service, and business development. You will help ensure our rental operations run smoothly while reaching out to accident referrals, introducing them to our collision repair services, and helping coordinate appointments to bring their vehicles to our shop. This is a fully remote, full-time position with hourly pay plus commission for qualifying results.
Responsibilities
Rental Fleet Management: Coordinate daily activities for a 13-vehicle rental fleet. Manage rental reservations, vehicle availability, scheduling, and customer communication. Coordinate vehicle pickups, returns, and rental extensions as needed. Maintain accurate rental records and track vehicle usage and availability. Monitor upcoming maintenance and service needs and coordinate appropriate follow-up. Provide responsive, professional service to rental customers.
Customer Outreach & Business Development: Make outbound calls to individuals referred to our business following an automobile accident. Establish a friendly connection, learn about the customer’s needs, and explain how our collision repair shop can help. Encourage prospective customers to schedule an estimate or repair appointment with our shop. Follow up with referrals and maintain accurate records of calls, conversations, and appointment outcomes. Build trust with potential customers through helpful, professional, and personable communication. Represent our company positively and contribute to the growth of our collision repair business.
What We’re Looking For: An outgoing, approachable personality and a genuine enjoyment of talking with people. Strong verbal communication and active listening skills. Confidence making outbound calls and initiating conversations with new people. A customer-first mindset and the ability to build rapport over the phone. Strong organizational skills, attention to detail, and reliable follow-through. The ability to manage multiple responsibilities and work independently in a remote environment. Basic computer skills and comfort using email, spreadsheets, and online systems. A self-motivated, dependable individual who takes ownership of their work and goals.
Previous automotive, rental car, insurance, sales, or customer service experience is preferred but not required. We are willing to train the right person who brings a positive attitude, a strong work ethic, and excellent people skills.
Compensation & Work Environment: Full-time employment. Fully remote, work-from-home position, once fully trained. Hourly pay plus commission based on established performance criteria. Training and guidance to help you learn our rental processes and customer outreach approach.
Who Will Thrive in This Role? The ideal candidate is someone who enjoys helping people, is comfortable picking up the phone, and can turn a first conversation into a positive customer relationship. You should be equally comfortable managing details behind the scenes and reaching out to new customers.
If you are personable, organized, proactive, and motivated by the opportunity to make a difference, we would love to hear from you!
How to Apply: Please submit your resume and include a brief introduction describing your customer service, communication, sales, or organizational experience and why you would be a good fit for this position.
Pay: $25.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Tacoma, WA 98409
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote director of customer relations jobs.
- 7 or more years of customer success, account management, or service leadership experience
- Demonstrated ability to manage and develop teams of customer-facing professionals
- Experience with CRM platforms such as Salesforce or ServiceNow
- Proven history of owning customer retention, renewal, or satisfaction metrics at scale
- Bachelor's degree in business, communications, or a related field
- Strong executive communication and cross-functional stakeholder management skills
Tips for Your Remote Director of Customer Relations Job Search
Apply early to remote roles that fit
Migrate Mate lists remote director of customer relations openings from across the U.S. in one place. Search roles that match your industry background and seniority level, then apply directly to the ones that fit before they close.
Quantify your remote leadership impact
Remote employers want to see numbers before they meet you. Lead your resume and cover letter with customer retention rates, NPS scores, and team performance metrics you've driven. Numbers replace the in-person credibility signals that come naturally in an office.
Signal async fluency in every application
Remote director roles require clear written communication at scale. Reference your experience running distributed teams through tools like Slack, Salesforce, or Zendesk, and highlight moments where your written direction produced measurable customer outcomes without synchronous check-ins.
Prepare for the remote leadership interview
Remote hiring panels test how you think and communicate under realistic conditions. Practice structured responses to questions about managing remote team conflict, maintaining customer satisfaction across time zones, and driving accountability without direct supervision.
Remote Director of Customer Relations Jobs: Frequently Asked Questions
How do I get a remote director of customer relations job?
Target remote-first companies and distributed teams that have already built the infrastructure for async leadership. Remote employers screen for self-direction, strong written communication, and the ability to manage and develop customer relations teams without in-person oversight. Demonstrating experience with tools like CRM platforms, video conferencing, and async project management, alongside measurable customer retention or satisfaction outcomes, gives you a clear edge.
Which companies hire remote director of customer relationss?
Companies hiring remote director of customer relationss right now include Collectors, State Farm, and Center Collision, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, distributed e-commerce brands, and healthcare technology firms are among the most consistent hirers of this role across fully remote environments.
Can you get a remote director of customer relations job with no experience?
Yes, but remote director-level roles are competitive and typically require demonstrated leadership because you must manage teams and drive strategy independently from day one. Candidates with limited formal experience can strengthen their case by building a portfolio of customer-facing results, showcasing async communication skills, and targeting early-stage remote-first companies that promote from within customer success or account management functions.
Do you need a degree for remote director of customer relations jobs?
Not always. Remote employers in this role place significant weight on measurable outcomes, such as retention rates, NPS improvements, and team performance metrics, alongside hands-on leadership experience. A degree in business, communications, or a related field is common but rarely a hard requirement when a candidate can show a consistent record of customer relations results in a distributed work environment.
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