Remote Service Consultant Jobs
Remote service consultant jobs are actively hiring across the U.S. at remote-first firms, distributed SaaS companies, and enterprise technology teams managing clients entirely online. Employers posting remote openings right now include CarMax, KHS USA, and Allstate Insurance, covering sectors from Insurance. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 9+ Remote Service Consultant jobs
CarMax, the way your career should be!
Position Overview
As a Customer Experience Consultant Trainee, you will be the essential connection between a customer’s online and in-store experience, ensuring a seamless and personalized car-buying journey. You will respond to sales leads and inquiries, guiding customers through every step of the process with honesty, transparency, and professionalism. Your ability to provide exceptional customer service, clear communication, and expert guidance will help customers purchase the vehicle they want in a way that works best for them. This role offers an exciting opportunity to thrive in a fast-paced, innovative environment while supporting CarMax’s mission to deliver an iconic experience.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
- Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences.
- Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.
- Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
- Achieve individual sales and performance targets while providing an iconic customer experience.
- Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel).
Required Qualifications
- Previous sales or customer service experience, ideally in retail or similar environments.
- Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset.
- Excellent written and verbal communication skills, with attention to detail.
- Flexibility to work variable shifts, including nights, weekends, and holidays.
- Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent.
- Candidates must live within 100 miles or 1 hour of the Customer Experience Center (CEC) location in Kenosha, WI.
- Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
CarMax, the way your career should be!
Position Overview
As a Customer Experience Consultant Trainee, you will be the essential connection between a customer’s online and in-store experience, ensuring a seamless and personalized car-buying journey. You will respond to sales leads and inquiries, guiding customers through every step of the process with honesty, transparency, and professionalism. Your ability to provide exceptional customer service, clear communication, and expert guidance will help customers purchase the vehicle they want in a way that works best for them. This role offers an exciting opportunity to thrive in a fast-paced, innovative environment while supporting CarMax’s mission to deliver an iconic experience.
Why CarMax?
At CarMax, we are the nation’s largest retailer of used cars with stores from coast to coast, and we are still growing. We’re rethinking the way people buy cars – and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether you’re advancing your career or growing your skillset, we are here to drive you forward.
Role Responsibilities
- Engage with inbound customers online and over the phone, uncovering their needs and guiding them through the car-buying process.
- Leverage CarMax’s inventory knowledge to recommend vehicles that align with customer preferences.
- Guide customers through every step, including online sales, appraisals, financing applications, and scheduling vehicle delivery.
- Ensure a smooth transition from online shopping to in-store purchasing for an exceptional experience.
- Achieve individual sales and performance targets while providing an iconic customer experience.
- Meet licensing requirements, including obtaining an Automotive Salesperson License in applicable states (may require testing and travel).
Required Qualifications
- Previous sales or customer service experience, ideally in retail or similar environments.
- Ability to thrive in a fast-paced environment while managing multiple customer interactions, with strong listening skills and a customer-focused mindset.
- Excellent written and verbal communication skills, with attention to detail.
- Flexibility to work variable shifts, including nights, weekends, and holidays.
- Proficient in modern technology and contact center systems including Microsoft Suite, Salesforce and Genesys or equivalent.
- Candidates must live within 100 miles or 1 hour of the Customer Experience Center (CEC) location in Kenosha, WI.
- Ability to obtain an Automotive Salesperson License in applicable states (may require testing and travel).
About CarMax
At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive.
As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.
CarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law.
The hourly rate for this position is:
Benefits:
Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.
Associates that are considered full-time hourly or commission/incentive eligible:
- To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
- For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
Associates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.
For more details about benefits, please visit our CarMax Benefits website.
Upon an applicant's request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.
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Find JobsRemote Service Consultant Job Market
Who's Hiring
Top Industries Hiring
- Insurance
What Employers Look For
The qualifications that appear most often in remote service consultant jobs.
- Two or more years of customer-facing service or account management experience
- Proficiency with CRM platforms and service ticketing or workflow tools
- Strong written and verbal communication skills for client-facing interactions
- Bachelor's degree in business, communications, or a related field preferred
- Demonstrated ability to manage multiple client accounts or cases simultaneously
- Industry-specific certification such as ITIL, ASE, or a financial services license
Tips for Your Remote Service Consultant Job Search
Apply early to remote roles that fit
Migrate Mate lists remote service consultant openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show async communication skills upfront
Remote service consultant employers evaluate how you write before they ever meet you. Use your cover letter and application materials to demonstrate clear, structured written communication, since that's the primary tool you'll use to manage clients day to day.
Build a portfolio of client outcomes
Remote hiring managers can't observe your client work in person, so document it. Prepare two or three concrete examples of client problems you resolved, the steps you took, and the measurable result, ready to share in writing or on a video call.
Prepare for remote interview formats
Many remote service consultant interviews run across two or three video calls and include a written scenario or take-home case. Practice delivering structured client situation responses on camera and get comfortable answering written prompts under a time constraint.
Remote Service Consultant Jobs: Frequently Asked Questions
How do I get a remote service consultant job?
Target companies that run distributed client teams, such as cloud software firms, managed services providers, and financial technology companies that onboard and support customers entirely online. Remote employers screen for strong written communication, the ability to manage client relationships without in-person contact, and demonstrated self-direction. Showing async collaboration experience, familiarity with CRM platforms, and a history of resolving client issues independently will give you a clear edge.
Which companies hire remote service consultants?
Remote service consultant roles are posted by CarMax, KHS USA, and Allstate Insurance and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first technology firms, distributed financial services teams, and enterprise software companies that manage large client portfolios without a fixed office structure.
Can you get a remote service consultant job with no experience?
Yes, but remote entry roles are harder to land because you're expected to work independently from day one without a manager nearby. Remote-first SaaS startups and smaller managed services companies are the most open to entry-level candidates. You can strengthen your case by showing client-facing communication samples, completed coursework in customer success or business consulting, and any project where you resolved a problem without direct supervision.
Do you need a degree for remote service consultant jobs?
Not always. Many remote employers care more about demonstrated client management skills, familiarity with service delivery tools like Salesforce or Zendesk, and a history of measurable client outcomes than a specific credential. A degree helps for roles at larger enterprise firms, but smaller remote-first companies and technology startups regularly hire service consultants based on skills and results alone.
Which industries hire the most remote service consultants?
The sectors hiring the most remote service consultants are Insurance, based on current remote listings on Migrate Mate as of November 2026. These industries rely heavily on distributed client-facing teams because their products and service contracts are managed entirely through digital channels.
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