Remote Client Success Team Lead Jobs
Remote Client Success Team Lead jobs are in strong demand across the U.S., with remote-first SaaS companies, distributed technology firms, and subscription-based businesses all actively hiring. Employers listing remote roles right now include PayIt, Kandu, and Centivo. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Open roles118+
Top employerPayIt
Top industryTechnology
Top credentialBachelor's degree
Companies hiring100+
Showing 5 of 118+ Remote Client Success Team Lead jobs
Client Success Manager, Veterinary Vertical
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New 15h ago
Penn Foster Group
Client Success Manager, Veterinary Vertical
Remote
New 15h ago
Client Success Manager, Chicago/Midwest (R-20152)
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Added 1d ago
Dun & Bradstreet
Client Success Manager, Chicago/Midwest (R-20152)
Remote
Added 1d ago
Client Success Manager, K-12 Education
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Added 1d ago
EdConnective
Client Success Manager, K-12 Education
Remote
Added 1d ago
Client Success Manager, Social Purpose Organizations
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Added 1d ago
Penn Foster Group
Client Success Manager, Social Purpose Organizations
Remote
Added 1d ago
Candidate Engagement and Client Success Specialist
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Added 1d ago
ZRG Partners, LLC
Candidate Engagement and Client Success Specialist
Remote
Added 1d ago
New 15h ago
Client Success Manager, Veterinary Vertical
Penn Foster Group·Remote
Job functions:
Remote (US)
High school
1,001-5,000 employees
Job Description
Role Overview
Penn Foster is seeking a strategic, commercially minded Client Success Manager to own a portfolio of high-value client relationships. This role is responsible for building trusted partnerships, driving client outcomes, protecting recurring revenue, identifying growth opportunities, and coordinating Penn Foster resources around each client’s priorities. The Strategic CSM serves as the day-to-day owner of the relationship and account plan, while partnering with the Director of Strategic Accounts on executive engagement, strategic risk, and complex growth opportunities.
Strategic Account Leadership
At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.
Equal Employment Opportunity:
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.
What We Offer:
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
Penn Foster is seeking a strategic, commercially minded Client Success Manager to own a portfolio of high-value client relationships. This role is responsible for building trusted partnerships, driving client outcomes, protecting recurring revenue, identifying growth opportunities, and coordinating Penn Foster resources around each client’s priorities. The Strategic CSM serves as the day-to-day owner of the relationship and account plan, while partnering with the Director of Strategic Accounts on executive engagement, strategic risk, and complex growth opportunities.
Strategic Account Leadership
- Act as the business owner of a portfolio of assigned strategic accounts in the veterinary vertical with responsibility for client outcomes, retention, and growth.
- Develop and maintain actionable account plans that connect client priorities to Penn Foster capabilities, outcomes, renewal objectives, and growth opportunities.
- Develop and maintain joint success plans that ensure that clients achieve their desired outcomes and realize value from their partnership with Penn Foster.
- Build multi-threaded relationships across client organizations, including business, operational, procurement, and executive stakeholders.
- Lead regular business reviews, planning conversations, and other client engagements that create shared accountability for outcomes.
- Serve as the primary client advocate and coordinator across Penn Foster teams.
- Maintain clear visibility into client health, adoption, stakeholder engagement, renewal timing, contractual commitments, and business outcomes.
- Identify and address risks early through specific action plans, owners, dates, and escalation paths.
- Lead renewal planning and coordinate internal actions required to protect recurring bookings.
- Identify, qualify, and advance expansion opportunities in partnership with Sales, the Director of Strategic Accounts, and relevant subject-matter experts.
- Connect client needs to the right Penn Foster products, services, and capabilities without overpromising or creating unmanaged commitments.
- Maintain accurate CRM records, forecasts, account status, and next steps.
- Coordinate Client Success, Sales, Product, Operations, Academic Services, Finance, and other partners around client priorities.
- Translate client feedback, performance data, and market context into clear internal recommendations.
- Influence outcomes through preparation, clarity, follow-through, and accountability rather than relying on formal authority.
- Share patterns and best practices that improve strategic account management across the team.
- Net Revenue Retention and renewal performance
- Reduction of client risk and churn exposure
- Client outcome achievement and adoption
- Executive and multi-threaded relationship depth
- Quality and execution of account plans
- Forecast accuracy and CRM discipline
- Experience in enterprise client success, strategic account management, consultative sales, account management, or a related client-facing role.
- Demonstrated success managing complex client relationships and driving retention, adoption, or expansion.
- Strong business judgment and ability to connect client goals to measurable outcomes.
- Executive presence and strong written, verbal, and facilitation skills.
- Experience working across matrixed organizations and influencing cross-functional teams.
- Strong organization, prioritization, forecasting, and CRM discipline.
- Experience in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services preferred.
- Builds trust while maintaining commercial clarity.
- Knows the client’s priorities, stakeholders, risks, commitments, and next best actions.
- Brings prepared, outcome-oriented conversations to clients and internal partners.
- Escalates early and constructively when client outcomes or revenue are at risk.
- Creates growth through client value rather than treating growth as a separate sales motion.
- Operates as the accountable owner of the relationship while using the broader Penn Foster team effectively.
- U.S. Work Location Requirement: All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role.
- Travel Expectations: While this is a remote position, occasional travel may be required for team meetings, company events, conferences, summits, etc. Candidates must be willing and able to travel as needed.
- On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture. Employees are expected to be on camera during meetings unless extenuating circumstances apply.
- Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement.
- Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law.
- Identity Verification (Form I-9): As part of our onboarding process, all hires must complete employment eligibility verification in compliance with federal law. This includes remote Form I-9 verification, which may require an in-person identity verification step with an authorized representative.
At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.
Equal Employment Opportunity:
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.
What We Offer:
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
Penn Foster Group
Client Success Manager, Veterinary Vertical
Remote
New 15h ago1,001-5,000 employees
Job functions:
Remote (US)
High school
Job Description
Role Overview
Penn Foster is seeking a strategic, commercially minded Client Success Manager to own a portfolio of high-value client relationships. This role is responsible for building trusted partnerships, driving client outcomes, protecting recurring revenue, identifying growth opportunities, and coordinating Penn Foster resources around each client’s priorities. The Strategic CSM serves as the day-to-day owner of the relationship and account plan, while partnering with the Director of Strategic Accounts on executive engagement, strategic risk, and complex growth opportunities.
Strategic Account Leadership
At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.
Equal Employment Opportunity:
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.
What We Offer:
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
Penn Foster is seeking a strategic, commercially minded Client Success Manager to own a portfolio of high-value client relationships. This role is responsible for building trusted partnerships, driving client outcomes, protecting recurring revenue, identifying growth opportunities, and coordinating Penn Foster resources around each client’s priorities. The Strategic CSM serves as the day-to-day owner of the relationship and account plan, while partnering with the Director of Strategic Accounts on executive engagement, strategic risk, and complex growth opportunities.
Strategic Account Leadership
- Act as the business owner of a portfolio of assigned strategic accounts in the veterinary vertical with responsibility for client outcomes, retention, and growth.
- Develop and maintain actionable account plans that connect client priorities to Penn Foster capabilities, outcomes, renewal objectives, and growth opportunities.
- Develop and maintain joint success plans that ensure that clients achieve their desired outcomes and realize value from their partnership with Penn Foster.
- Build multi-threaded relationships across client organizations, including business, operational, procurement, and executive stakeholders.
- Lead regular business reviews, planning conversations, and other client engagements that create shared accountability for outcomes.
- Serve as the primary client advocate and coordinator across Penn Foster teams.
- Maintain clear visibility into client health, adoption, stakeholder engagement, renewal timing, contractual commitments, and business outcomes.
- Identify and address risks early through specific action plans, owners, dates, and escalation paths.
- Lead renewal planning and coordinate internal actions required to protect recurring bookings.
- Identify, qualify, and advance expansion opportunities in partnership with Sales, the Director of Strategic Accounts, and relevant subject-matter experts.
- Connect client needs to the right Penn Foster products, services, and capabilities without overpromising or creating unmanaged commitments.
- Maintain accurate CRM records, forecasts, account status, and next steps.
- Coordinate Client Success, Sales, Product, Operations, Academic Services, Finance, and other partners around client priorities.
- Translate client feedback, performance data, and market context into clear internal recommendations.
- Influence outcomes through preparation, clarity, follow-through, and accountability rather than relying on formal authority.
- Share patterns and best practices that improve strategic account management across the team.
- Net Revenue Retention and renewal performance
- Reduction of client risk and churn exposure
- Client outcome achievement and adoption
- Executive and multi-threaded relationship depth
- Quality and execution of account plans
- Forecast accuracy and CRM discipline
- Experience in enterprise client success, strategic account management, consultative sales, account management, or a related client-facing role.
- Demonstrated success managing complex client relationships and driving retention, adoption, or expansion.
- Strong business judgment and ability to connect client goals to measurable outcomes.
- Executive presence and strong written, verbal, and facilitation skills.
- Experience working across matrixed organizations and influencing cross-functional teams.
- Strong organization, prioritization, forecasting, and CRM discipline.
- Experience in education, workforce development, talent solutions, SaaS, healthcare, or enterprise services preferred.
- Builds trust while maintaining commercial clarity.
- Knows the client’s priorities, stakeholders, risks, commitments, and next best actions.
- Brings prepared, outcome-oriented conversations to clients and internal partners.
- Escalates early and constructively when client outcomes or revenue are at risk.
- Creates growth through client value rather than treating growth as a separate sales motion.
- Operates as the accountable owner of the relationship while using the broader Penn Foster team effectively.
- U.S. Work Location Requirement: All employees must reside in and perform work within the United States. We do not support international remote work arrangements for this role.
- Travel Expectations: While this is a remote position, occasional travel may be required for team meetings, company events, conferences, summits, etc. Candidates must be willing and able to travel as needed.
- On-Camera Work Environment: We operate in a highly collaborative, remote, on-camera culture. Employees are expected to be on camera during meetings unless extenuating circumstances apply.
- Recorded Video Interviews: All video interviews conducted during the hiring process will be recorded to support internal hiring consistency and process improvement.
- Background Checks: Employment with Penn Foster Group is contingent upon successfully completing applicable pre-employment screening requirements, which may include verification of employment history, education, and criminal background, where permitted by law.
- Identity Verification (Form I-9): As part of our onboarding process, all hires must complete employment eligibility verification in compliance with federal law. This includes remote Form I-9 verification, which may require an in-person identity verification step with an authorized representative.
At Penn Foster Group, we are transforming online learning to help learners by uniting Penn Foster, CareerStep, Ashworth College, James Madison High School, the New York Institute of Photography, the New York Institute of Art and Design, and other education platforms. Together, we create an accelerated path to greater economic mobility through real-world skills and knowledge that enable them to achieve long-term success in the workplaces of the future. Our history dates back to 1890 when our founder, Thomas Foster, pioneered distance education by offering training by mail for coal miners to get the necessary skills for safer jobs. Today, with the partners who use our education and training programs, we continue that mission of providing accessible training and education for in-demand skills and are building a workforce that’s prepared for the future job market.
Equal Employment Opportunity:
We strive toward Diversity, Equity, and Inclusion at Penn Foster Group by intentionally building teams that are diverse – in identities, lived experiences, and ideas to create a culture where people feel connected to each other and have a sense of belonging. We value diversity, equity, and inclusion because it is the foundation that enables us to achieve what we set out to do as an organization – from maximizing the number of learners who can reach their goals while giving them the kinds of experiences we want them to have, to becoming the type of company we want to work in.
What We Offer:
We offer a robust benefits package that includes medical, dental, vision, flexible spending, generous paid time off, sponsored volunteer opportunities, a 401K with a company match, plus free access to all of our online programs.
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Find JobsRemote Client Success Team Lead Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Insurance
- Staffing & Recruiting
- Marketing & Advertising
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote client success team lead jobs.
- 3 or more years of experience in customer success, account management, or a related client-facing role
- Demonstrated ability to manage and develop a team of customer success managers or specialists
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong understanding of SaaS business models, subscription metrics, and renewal and expansion processes
- Experience building and executing onboarding programs, QBRs, and customer health frameworks
- Bachelor's degree in business, communications, or a related field, or equivalent professional experience
Tips for Your Remote Client Success Team Lead Job Search
Apply early to remote roles that fit
Migrate Mate lists remote client success team lead openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through listings that aren't actually remote.
Show async client communication skills upfront
Remote client success work runs on written updates, Loom walkthroughs, and Slack threads. Rewrite your resume's achievement bullets to show outcomes you delivered through async communication, not just results from in-person meetings or on-site calls.
Demonstrate remote team leadership with real examples
Remote hiring managers want proof you can develop and direct a distributed team. Name the tools you used, Notion, Confluence, or similar, and quantify how your team's performance moved under your remote leadership, whether that's retention rate, NPS, or response time.
Prepare your remote interview setup deliberately
Video interviews for remote client success lead roles double as an audition for how you'll appear on client calls. Test your lighting, background, and audio before the first screen, and practice giving concise answers that feel natural on camera rather than reading from notes.
Remote Client Success Team Lead Jobs: Frequently Asked Questions
How do I get a remote client success team lead job?
Target remote-first SaaS companies, subscription platforms, and distributed technology teams, since those employers build client success functions designed to operate without an office. Remote hiring managers screen for strong written communication, the ability to manage client relationships asynchronously, and demonstrated self-direction. A history of leading teams through Slack, project management tools, or video calls, backed by measurable retention or expansion results, gives you a clear edge over candidates with no remote experience.
Which companies hire remote client success team leads?
Employers currently hiring remote client success team leads include PayIt, Kandu, and Centivo, per current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, distributed fintech platforms, and cloud-based enterprise software firms make up the largest share of these openings, since their products are delivered digitally and their client relationships are inherently location-independent.
Can you get a remote client success team lead job with no experience?
Yes, but remote entry-level team lead roles are harder to land because employers expect you to manage both clients and direct reports with minimal in-person oversight from day one. Candidates who break in typically show a portfolio of client outcomes from individual contributor roles, strong written communication samples, and familiarity with tools like Gainsight, Salesforce, or Intercom. Starting as a remote customer success manager and moving into a lead role within 12 to 18 months is the most common path.
Do you need a degree for remote client success team lead jobs?
Not always. Many remote employers care far more about measurable client retention results, renewal rates, and team leadership experience than a specific degree. A bachelor's in business, communications, or a related field helps at larger enterprise companies, but remote-first startups and growth-stage SaaS firms regularly hire client success team leads who can demonstrate strong account management outcomes and the written communication skills that remote client work demands.
Which industries hire the most remote client success team leads?
The sectors hiring the most remote client success team leads are Technology & Software, Insurance, and Staffing & Recruiting, based on current remote listings on Migrate Mate as of November 2026. These industries rely heavily on distributed client-facing teams because their products are delivered digitally, making a fully remote client success function both practical and cost-effective for employers.
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