Remote Customer Care Associate Jobs
Remote customer care associate jobs are open across the U.S. in sectors like software, financial services, healthcare, and e-commerce, at companies ranging from remote-first startups to large distributed support teams hiring at both entry and experienced levels. Employers hiring remotely right now include Huntington Bank, Five Star Solutions, and State Farm. See the openings below and apply to the ones that match your experience.
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INTRODUCTION
Primary Location Remote
Department Customer Service
Shift Day (United States of America)
Schedule Full time
Weekly Hours 40
FTE 1
Employee Status Regular
Expected Starting Pay Range $18.66 - $22.89
Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
JOB RESPONSIBILITIES
Billing: Compile and prepare patient charges. Prepare invoices billings, UB-04 and 1500 claim forms to be sent to 3rd party payers for payment indicating individual line items for services and total costs. Review charges. Obtain and evaluate family, third party payers and agency resources for payment of charges. Managing patient billing and ensure procedures are billed according to contracts, transmit or mail all paper and claims, and review correspondence and follow up as needed.
Systems Support: Maintain and update departmental system, including templates, and payer and physician information.
Collaboration: Act as a preceptor for new employees. Perform specialty services functions. Act as a resource within the department/division. Provide instruction for performing non-routine functions. Serve as a liaison between Physicians Billing Service, Admitting, Outpatient Surgery, Outpatient Department, Patent Financial Services and other Cincinnati Children's departments.
Financial Support: Obtain and evaluate family, third party payers and agency resources for payment of charges. Counsel patient on third party coverage and present financial aspects. Determine eligibility for State Medicaid, Social Security and other outside funding. Complete necessary paperwork for eligible patients, including medical and financial applications. Coordinate inpatient and outpatient admissions. Coordinate information with the inpatient and outpatient charge systems. Input charges and relative information. Manage accounts receivable data and collection information, ensure timeliness and accuracy. Research third party payers and community physician charges in order to maintain usual and customary as well as competitive charges. Check and update charge master. Conduct utilization review for the division from insurance companies and working in conjunction with Cincinnati Children's Utilization Review department. Process, post, and balance payments to accounts timely, accurately, and in the correct period.
Quality: Provide Quality Assurance reports for the division.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline
About us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
- Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
- Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
- Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
- One of the nation's America’s Most Innovative Companies as noted by Fortune
- Consistently certified as great place to work
- A Leading Disability Employer as noted by the National Organization on Disability
- Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
INTRODUCTION
Primary Location Remote
Department Customer Service
Shift Day (United States of America)
Schedule Full time
Weekly Hours 40
FTE 1
Employee Status Regular
Expected Starting Pay Range $18.66 - $22.89
Starting pay is based on experience, skills, and equity; exceptions may apply for highly qualified candidates. Additional pay (e.g., shift, on‑call, or weekend differentials) and benefits may apply. Annual pay may vary based on FTE status.
JOB RESPONSIBILITIES
Billing: Compile and prepare patient charges. Prepare invoices billings, UB-04 and 1500 claim forms to be sent to 3rd party payers for payment indicating individual line items for services and total costs. Review charges. Obtain and evaluate family, third party payers and agency resources for payment of charges. Managing patient billing and ensure procedures are billed according to contracts, transmit or mail all paper and claims, and review correspondence and follow up as needed.
Systems Support: Maintain and update departmental system, including templates, and payer and physician information.
Collaboration: Act as a preceptor for new employees. Perform specialty services functions. Act as a resource within the department/division. Provide instruction for performing non-routine functions. Serve as a liaison between Physicians Billing Service, Admitting, Outpatient Surgery, Outpatient Department, Patent Financial Services and other Cincinnati Children's departments.
Financial Support: Obtain and evaluate family, third party payers and agency resources for payment of charges. Counsel patient on third party coverage and present financial aspects. Determine eligibility for State Medicaid, Social Security and other outside funding. Complete necessary paperwork for eligible patients, including medical and financial applications. Coordinate inpatient and outpatient admissions. Coordinate information with the inpatient and outpatient charge systems. Input charges and relative information. Manage accounts receivable data and collection information, ensure timeliness and accuracy. Research third party payers and community physician charges in order to maintain usual and customary as well as competitive charges. Check and update charge master. Conduct utilization review for the division from insurance companies and working in conjunction with Cincinnati Children's Utilization Review department. Process, post, and balance payments to accounts timely, accurately, and in the correct period.
Quality: Provide Quality Assurance reports for the division.
JOB QUALIFICATIONS
High school diploma or equivalent
2+ years of work experience in a related job discipline
About us
At Cincinnati Children’s, we come to work with one goal: to make children’s health better. We believe in a holistic team approach, both in caring for patients and their families, and in advancing science and discovery. We strive to do better and find energy and inspiration in our shared purpose. If you want to be the best you can be, you can do it at Cincinnati Children’s.
Cincinnati Children's is:
- Recognized by U.S. News & World Report as a top 10 best Children's Hospitals in the nation for more than 15 years
- Consistently among the top 3 Children's Hospitals for National Institutes of Health (NIH) Funding
- Recognized as one of America’s Best Large Employers (2025), America’s Best Employers for New Grads (2025)
- One of the nation's America’s Most Innovative Companies as noted by Fortune
- Consistently certified as great place to work
- A Leading Disability Employer as noted by the National Organization on Disability
- Magnet® designated for the fourth consecutive time by the American Nurses Credentialing Center (ANCC)
We Embrace Innovation—Together. We believe in empowering our teams with the tools that help us work smarter and care better. That’s why we support the responsible use of artificial intelligence. By encouraging innovation, we’re creating space for new ideas, better outcomes, and a stronger future—for all of us.
Comprehensive job description provided upon request.
Cincinnati Children’s is proud to be an Equal Opportunity Employer committed to creating an environment of dignity and respect for all our employees, patients, and families. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, genetic information, national origin, sexual orientation, gender identity, disability or protected veteran status. EEO/Veteran/Disability
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Find JobsRemote Customer Care Associate Job Market
Who's Hiring
- Huntington Bank94
- Five Star Solutions27
- State Farm24
- TechOp Solutions19
- Oscar Management Corporation19
Top Industries Hiring
- Technology & Software73
- Insurance32
- Consulting & Professional Services14
- Cybersecurity11
- Accounting & Auditing10
What Employers Look For
The qualifications that appear most often in remote customer care associate jobs.
- One or more years of customer service experience in a professional or contact center environment
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar ticketing systems
- Strong written and verbal communication skills across phone, email, and live chat
- Ability to meet first-contact resolution and customer satisfaction score targets
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Familiarity with de-escalation techniques and handling complex or sensitive customer situations
Tips for Your Remote Customer Care Associate Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer care associate openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sifting through mixed on-site and hybrid listings.
Signal async communication skills upfront
Remote customer care work runs on written channels, so your cover letter and resume should reflect that. Use clean, direct sentences, structure your experience around resolution outcomes, and avoid anything that reads as rough or unpolished, because writing is part of the job screen.
Highlight support tool fluency on your resume
Remote employers filter fast, so name the specific platforms you have used, such as Zendesk, Freshdesk, Intercom, or Salesforce Service Cloud, in a dedicated skills section. Generic phrases like 'customer service software' get skipped, while named tools get attention.
Prepare for a remote-first interview format
Most remote customer care associate interviews happen over video and may include a written scenario or live chat simulation. Test your audio and internet connection beforehand, and practice typing responses to customer issues quickly and clearly, since that mirrors the actual role.
Remote Customer Care Associate Jobs: Frequently Asked Questions
How do I get a remote customer care associate job?
Remote customer care associate roles go to candidates who can demonstrate self-direction and strong written communication, because most remote support work happens asynchronously over email, chat, or ticketing systems. Prioritize companies with distributed support teams and highlight any experience with tools like Zendesk, Salesforce, or Intercom. Clear, professional written communication in your application materials is itself a signal remote employers screen for.
Which companies hire remote customer care associates?
Companies hiring remote customer care associates right now include Huntington Bank, Five Star Solutions, and State Farm, based on current remote listings on Migrate Mate as of November 2026. Remote-first software companies, digital financial services firms, and direct-to-consumer e-commerce brands are among the sectors that consistently hire customer care associates for fully distributed teams.
Can you get a remote customer care associate job with no experience?
Yes, but remote entry-level roles are more competitive than on-site ones because employers expect you to onboard and troubleshoot independently from day one. Remote-first software companies and subscription e-commerce brands are more likely to hire without prior experience. Showing proficiency with support tools, completing a free customer service certification, and demonstrating clear written communication can open the door when a formal background is thin.
Do you need a degree for remote customer care associate jobs?
Not always. Most remote employers weight proven communication skills, familiarity with ticketing and CRM platforms, and a history of resolving customer issues over formal credentials. A portfolio of relevant work, strong references, or completion of a recognized support certification carries real weight. Some employers in healthcare or financial services may prefer a degree, but the majority of remote customer care associate roles do not require one.
Which industries hire the most remote customer care associates?
The sectors hiring the most remote customer care associates are Technology & Software, Insurance, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of November 2026. These industries rely on distributed support teams to serve customers across multiple time zones without the overhead of a central office.
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