Remote Customer Support Manager Jobs
Remote customer support manager jobs are open across the U.S. at remote-first companies and distributed teams that have made asynchronous, digital-first support central to their operations. Sectors like SaaS, e-commerce, fintech, and healthcare technology are actively hiring, and employers including Empower Finance, TaxSlayer, and PracticeTek have remote openings right now. See the openings below and apply to the ones that match your experience.
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KECH is a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open job positions below for career opportunities.
KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions. Let us know if you have any career-related questions.
KECH Job Application Process
To be considered for a position with KECH, applicants must meet the following minimum requirements:
- LOCATION: Reside in one of the approved hiring locations (this can differ based on the job position you are applying for)
- JOB QUALIFICATION: Meet the job’s basic qualifications, as outlined in the job description
- APPLICATION: Submit an online Job Application
- ASSESSMENT TESTS: Complete all pre-hire Assessment Tests (if required by the position)
- INTERNET SPEED: Run an Internet Speed Test to verify you have a stable internet connection
- TYPING PROFICIENCY: Take an online typing test to verify your typing speed/accuracy
- RESUME: Upload an up-to-date resume
Steps for Applying for a Position with KECH
Step 1: Review Job Postings
Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications.
Step 2: Complete the KECH Job Application
Submit a KECH Job Application for the desired position. See Job Postings section below to start your application. Please use a DESKTOP PC to submit your application. The Internet Speed Test and Typing test must be done on a DESKTOP PC and not a mobile device.
Step 3: Take three Assessments Tests (if required)
Depending on the position, you may be required to complete three short assessment tests.
Step 4: Run an Internet Speed Test
You are required to test your internet connection (remote work may require a fast internet connection). Do not use a mobile device for this test.
Step 5: Take a Typing Proficiency Test
You are required to take an online Typng Test to check your typing speed and accuracy. Do not use a mobile device for this test.
Step 6: Upload Your Resume
You are required to upload an up-to-date resume (in PDF format).
If your application is incomplete (e.g., missing a resume, typing test, etc.) 48 hours after submission, it will be automatically archived and will no longer be eligible for consideration. You can check the completion status of your application at any time.
Job Description/Requirements
Job description
Must have a passion for helping people!
KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance for the TSA. The start date will depend on when clearance is attained but is targeted for February 16, 2026. Must be willing to work whatever shift that is assigned between the hours of operation of 7:00 AM - 11:00 PM, 7 days per week.
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule Monday through Sunday 24/7.
- Actively participate in training as required.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- At least 1 year of prior call center experience is required.
- Bilingual fluency in English and Spanish is preferred
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Proper telephone etiquette
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Benefits
VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
HOLIDAYS: A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
Weekly day range:
- Monday to Friday
- Weekend availability
Job Type: Full-time
Pay: $19.66 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- El Paso, TX: Relocate before starting work (Required)
Work Location: Remote
State Restrictions
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
KECH is a growing small business looking for the best and the brightest. We love what we do and that passion shows through every day at KECH. Please review our open job positions below for career opportunities.
KECH is always looking for highly qualified, talented candidates for customer service positions. If you are interested in applying to KECH, please complete our Job Application process. As new positions open, we will set up interviews with candidates who have completed their application and meet the qualifications for the open positions. Let us know if you have any career-related questions.
KECH Job Application Process
To be considered for a position with KECH, applicants must meet the following minimum requirements:
- LOCATION: Reside in one of the approved hiring locations (this can differ based on the job position you are applying for)
- JOB QUALIFICATION: Meet the job’s basic qualifications, as outlined in the job description
- APPLICATION: Submit an online Job Application
- ASSESSMENT TESTS: Complete all pre-hire Assessment Tests (if required by the position)
- INTERNET SPEED: Run an Internet Speed Test to verify you have a stable internet connection
- TYPING PROFICIENCY: Take an online typing test to verify your typing speed/accuracy
- RESUME: Upload an up-to-date resume
Steps for Applying for a Position with KECH
Step 1: Review Job Postings
Carefully review our open job postings (see list below), as some positions have state residency restrictions. Ensure you are applying for a position for which you meet all qualifications.
Step 2: Complete the KECH Job Application
Submit a KECH Job Application for the desired position. See Job Postings section below to start your application. Please use a DESKTOP PC to submit your application. The Internet Speed Test and Typing test must be done on a DESKTOP PC and not a mobile device.
Step 3: Take three Assessments Tests (if required)
Depending on the position, you may be required to complete three short assessment tests.
Step 4: Run an Internet Speed Test
You are required to test your internet connection (remote work may require a fast internet connection). Do not use a mobile device for this test.
Step 5: Take a Typing Proficiency Test
You are required to take an online Typng Test to check your typing speed and accuracy. Do not use a mobile device for this test.
Step 6: Upload Your Resume
You are required to upload an up-to-date resume (in PDF format).
If your application is incomplete (e.g., missing a resume, typing test, etc.) 48 hours after submission, it will be automatically archived and will no longer be eligible for consideration. You can check the completion status of your application at any time.
Job Description/Requirements
Job description
Must have a passion for helping people!
KECH, Inc. is a HUBZone-certified, Woman Owned Small Business (WOSB) founded by leaders who bring knowledge and experience that span 45+ years of success in IT services, service desk, and contact center. KECH is committed to helping our clients achieve extraordinary customer service, one great interaction at a time. KECH is an equal-opportunity employer. Candidates must be able to attain a federal government clearance for the TSA. The start date will depend on when clearance is attained but is targeted for February 16, 2026. Must be willing to work whatever shift that is assigned between the hours of operation of 7:00 AM - 11:00 PM, 7 days per week.
Responsibilities and Duties
- Provide superior customer service in a contact/call center environment through phone and other channels of correspondence.
- Handle questions and concerns with the highest degree of courtesy and professionalism.
- Communicate and provide accurate answers to resolve end-users' questions and concerns.
- Display empathy, have a passion for customer service excellence, and enjoy helping people.
- Use a tactful manner and ability to effectively deal with difficult situations.
- Maintain knowledge of systems/applications/products serviced by the contact center.
- Ability to follow strict work instructions and procedures.
- Adapt to continual changes to work instructions and procedures.
- Available for a flexible schedule Monday through Sunday 24/7.
- Actively participate in training as required.
- Listen to performance feedback and integrate suggestions into your daily tasks.
- Demonstrate a strong attendance record and excellent work ethic.
Qualifications and Skills
- At least 1 year of prior call center experience is required.
- Bilingual fluency in English and Spanish is preferred
- Ability to closely follow instructions
- Outstanding verbal & written communication skills
- Analytical & resourceful problem-solving skills
- Proper telephone etiquette
- High level of accuracy & attention to detail
- Computer literacy, technical aptitude & familiarity with basic office software systems
- Ability to work independently & in a team setting
- Flexibility to work different shifts with the possibility of overtime, when needed
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
Benefits
VACATION: 2 weeks paid vacation after 1 year of service, 3 weeks after 5 years, and 4 weeks after 15 years.
HOLIDAYS: A minimum of ten paid holidays per year: New Year's Day, Martin Luther King Jr.'s Birthday, Washington's Birthday, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Day, and Christmas Day.
Weekly day range:
- Monday to Friday
- Weekend availability
Job Type: Full-time
Pay: $19.66 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
- Work from home
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Relocate:
- El Paso, TX: Relocate before starting work (Required)
Work Location: Remote
State Restrictions
Equal Opportunity Employer/Veterans/Disabled
KECH is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. We are committed to creating an inclusive workplace where all employees feel welcome and respected.
See All 127+ Remote Customer Support Manager Jobs
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Find JobsRemote Customer Support Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Consulting & Professional Services
- Manufacturing
- Science & Research
- Telecommunications
What Employers Look For
The qualifications that appear most often in remote customer support manager jobs.
- Three to five years of experience managing a customer support or service team
- Proficiency with support platforms such as Zendesk, Salesforce Service Cloud, or Intercom
- Demonstrated ability to track and improve CSAT, NPS, or first-contact resolution metrics
- Experience hiring, coaching, and conducting performance reviews for support agents
- Strong written and verbal communication skills for escalation handling and cross-functional collaboration
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Remote Customer Support Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer support manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through location-based listings that don't apply to you.
Show async communication skills upfront
Remote employers read your application the way they'll work with you: in writing, without real-time back-and-forth. Write your cover letter in the same clear, structured style you'd use to brief a distributed team, and make it obvious you're comfortable communicating decisions without a meeting.
Quantify your remote team management results
Remote hiring managers can't see how you run a team, so your resume has to show it. Lead with specific outcomes: CSAT or NPS improvements, ticket resolution rates, agent retention numbers, or the size of the queue your team handled without direct supervision.
Get fluent in the support stack employers use
Remote customer support manager roles almost always require hands-on experience with platforms like Zendesk, Freshdesk, or Intercom. Name the tools you've administered or configured in your resume, not just the ones you've used as an agent, since remote employers expect managers to own the tooling.
Remote Customer Support Manager Jobs: Frequently Asked Questions
How do I get a remote customer support manager job?
Target remote-first companies and distributed teams, since they're built to onboard and manage support leaders without an office. Remote employers screen hard for self-direction, clear written communication, and experience managing teams across time zones or through async channels. Candidates who can show they've run ticket queues, coached agents, and hit CSAT targets without in-person oversight stand out from the start.
Which companies hire remote customer support managers?
Remote customer support manager roles are posted by Empower Finance, TaxSlayer, and PracticeTek and others right now, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, e-commerce brands, and fintech platforms account for a large share of these openings, since their distributed teams depend on strong support leadership that can operate entirely online.
Can you get a remote customer support manager job with no experience?
Yes, but it's harder remotely because you're expected to manage agents and processes independently from day one. Remote-first startups and fast-growing e-commerce brands occasionally hire candidates into junior support lead roles who can show strong ticket-handling experience, measurable CSAT results, and comfort with async tools like Zendesk or Intercom. A portfolio of support metrics or a demonstrated ability to train others can open the door when formal management experience is thin.
Do you need a degree for remote customer support manager jobs?
Not always. Remote employers in SaaS, e-commerce, and fintech routinely hire customer support managers based on demonstrated results: CSAT scores, ticket volume handled, team retention, and proficiency with support platforms like Zendesk, Freshdesk, or Salesforce Service Cloud. A degree can help in more traditional industries, but a clear record of managing support operations and improving team performance carries more weight across most remote hiring decisions.
Which industries hire the most remote customer support managers?
Remote customer support manager roles concentrate in Technology & Software, Consulting & Professional Services, and Manufacturing, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed support teams serving customers across multiple time zones, making remote-capable management a core operational need rather than a perk.
See All 127+ Remote Customer Support Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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