Remote Customer Advocate Jobs
Remote Customer Advocate jobs are in strong demand across the U.S., with remote-first companies and distributed customer experience teams actively hiring. Employers including University of Utah, Esker, and Unqork are filling remote roles across software, fintech, healthcare, and e-commerce. Find a role that fits below and apply directly.
Find Remote Customer Advocate JobsOverview
Open roles8
Top employerUniversity of Utah
Top industryTechnology
Top credentialMilitary encouraged
Companies hiring5
Showing 5 of 8+ Remote Customer Advocate jobs
Customer Success Advocate
We won't show you this job again
Added 2d ago
CableSouth Media III
Customer Success Advocate
Metairie, Louisiana
Added 2d ago
Customer Advocate Specialist I - Bilingual (Part-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)
We won't show you this job again
Added 1w ago
University of Utah
Customer Advocate Specialist I - Bilingual (Part-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)
South Jordan, Utah
Added 1w ago
Customer Advocate Specialist I - Bilingual (Full-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)
We won't show you this job again
Added 1w ago
University of Utah
Customer Advocate Specialist I - Bilingual (Full-Time) - Customer Advocate Specialist I / (English/Spanish) - Care Navigation/ Call Center (Guest Communications)
South Jordan, Utah
Added 1w ago
Customer Advocate Specialist I - (Part Time) Care Navigation Call Center (Guest Communications)
We won't show you this job again
Added 1w ago
University of Utah
Customer Advocate Specialist I - (Part Time) Care Navigation Call Center (Guest Communications)
South Jordan, Utah
Added 1w ago
Customer Advocate Specialist I (Full Time) Care Navigation Call Center (Guest Communications)
We won't show you this job again
Added 1w ago
University of Utah
Customer Advocate Specialist I (Full Time) Care Navigation Call Center (Guest Communications)
South Jordan, Utah
Added 1w ago
Added 2d ago
Customer Success Advocate
CableSouth Media III·Metairie, Louisiana
Job functions:
Remote (US)
201-500 employees
Job Description
Department: Call Center
FLSA Classification: Full-Time/Non-Exempt
Reports To: Senior Director of Customer Experience
Location: Metairie, LA
Workplace Type: Hybrid / Remote
Position Summary
The Customer Success Advocate (CSA) is a Tier 2 Customer Success role responsible for resolving complex customer issues that require ownership beyond the initial frontline interaction.
Unlike a traditional Customer Service Representative, the CSA does not work an inbound call queue. Instead, the role manages customer escalations, closed-loop Customer Success processes, executive and leadership escalations, regulatory complaints, and other cases requiring research, coordination, follow-through, and direct customer contact.
The CSA serves as the single point of ownership for assigned cases from receipt through resolution. Advocates coordinate across internal teams, remove roadblocks, keep customers informed, and ensure each case reaches a clear and documented outcome.
Key Responsibilities
Customer Escalation Management
- Own escalated customer cases that cannot be resolved through standard Tier 1 processes.
- Research account history, previous interactions, billing activity, service issues, and operational dependencies to identify the cause of the customer’s concern.
- Take ownership of assigned cases from initial assignment through resolution.
- Proactively contact customers by phone, email, or other approved channels to provide updates and resolutions.
- Set clear expectations with customers when resolution requires additional research or coordination.
- Maintain consistent follow-up until the issue is resolved.
- Confirm resolution with the customer when appropriate.
- Identify repeat issues or process breakdowns that create unnecessary customer effort.
Closed-Loop Customer Success
- Manage assigned closed-loop Customer Success processes.
- Follow up directly with customers when feedback, surveys, escalations, or other indicators identify an unresolved issue or poor experience.
- Review the customer’s experience to determine what occurred and what action is needed.
- Coordinate corrective action with the appropriate internal teams.
- Communicate outcomes and next steps clearly to customers.
- Document customer feedback, findings, actions taken, and final resolution.
- Surface recurring customer pain points and process gaps to Customer Success leadership.
Regulatory and Formal Complaints
- Own the research and coordination required for Attorney General (AG), Federal Communications Commission (FCC), executive, and other formal customer complaints.
- Review customer records and available interaction history to develop an accurate understanding of the complaint.
- Build clear case timelines when necessary.
- Partner with leadership and appropriate departments to gather information and determine the appropriate resolution.
- Prepare factual and professional information needed to support formal complaint responses.
- Track deadlines and ensure complaints are addressed within established internal or regulatory timelines.
- Maintain complete documentation of complaint activity, customer communication, actions taken, and final resolution.
- Escalate potential compliance, legal, reputational, or customer-impact risks to the appropriate leadership team.
Cross-Functional Resolution
- Partner with Customer Service, Technical Support, Dispatch, Service Delivery, Billing, Collections, Field Operations, Sales, and other teams to resolve customer concerns.
- Coordinate cases involving multiple departments so customers do not have to navigate internal ownership themselves.
- Track commitments made by other teams and follow up until required actions are completed.
- Maintain ownership of the overall customer outcome even when another department owns an individual action.
- Escalate internal blockers when they affect the customer experience, regulatory deadlines, or expected resolution timeline.
Case Management and Documentation
- Maintain accurate and timely case notes.
- Document research, customer communication, internal coordination, actions taken, and resolution details.
- Ensure each active case has a clear next step, owner, and expected completion date.
- Prioritize cases based on urgency, customer impact, aging, and regulatory or leadership requirements.
- Follow established escalation and case-management procedures.
- Close cases only after required actions are completed and the outcome has been appropriately communicated or verified.
- Maintain documentation that allows another team member or leader to quickly understand the history and current status of a case.
Customer Advocacy and Process Improvement
- Represent the customer’s perspective when coordinating complex issues internally.
- Identify patterns and recurring issues across escalations and complaints.
- Surface process, policy, communication, system, or training gaps contributing to customer issues.
- Provide case examples and supporting information to Customer Success leadership for root-cause analysis.
- Recommend opportunities to reduce repeat contacts, escalations, and customer effort.
- Support special Customer Success initiatives, customer recovery efforts, and high-priority customer situations as assigned.
Role Scope
The Customer Success Advocate is a Tier 2 resolution role rather than an inbound customer service role.
The position:
- Does not take routine inbound customer service calls.
- Does not serve as regular overflow for the inbound CSR queue.
- Does not simply transfer escalated cases to another department.
- Does not close a case solely because another department has been notified.
- Does proactively contact customers when direct communication is required to investigate, update, resolve, or close a case.
- Does maintain responsibility for coordinating the overall customer outcome.
The primary expectation is ownership and resolution, not inbound transaction volume.
Required Qualifications
- Previous experience in customer service, customer success, customer advocacy, telecommunications support, or a related customer-facing role.
- Demonstrated ability to research and resolve complex customer issues.
- Strong written and verbal communication skills.
- Strong organizational and case-management skills.
- Ability to manage multiple open cases and competing priorities.
- Strong attention to detail and documentation skills.
- Ability to communicate professionally with customers experiencing recurring, complex, or high-impact issues.
- Ability to coordinate effectively across multiple departments.
- Ability to work independently and maintain ownership of assigned responsibilities.
- Sound judgment regarding issue severity, urgency, risk, and when leadership involvement is required.
Preferred Qualifications
- Experience in a Tier 2, escalation, retention, complaint-resolution, or customer advocacy role.
- Telecommunications, internet service provider, broadband, or utility experience.
- Experience handling executive-level or regulatory customer complaints.
- Experience researching complex customer issues using account, billing, service, order, and interaction history.
- Experience conducting root-cause analysis or identifying recurring customer-impacting issues.
Core Competencies
Case Ownership: Takes responsibility for assigned cases and follows them through resolution rather than relying on handoffs.
Customer Advocacy: Represents the customer’s needs while balancing company policies, operational requirements, and available solutions.
Problem Solving: Looks beyond the immediate customer concern to understand contributing factors and determine an appropriate path to resolution.
Follow-Through: Tracks commitments, next steps, and dependencies until required actions are completed.
Communication: Communicates complex situations clearly and professionally with customers, leaders, and internal partners.
Written Documentation: Produces clear, factual, and complete case notes, timelines, summaries, and complaint documentation.
Judgment: Recognizes urgency, customer impact, risk, and when additional leadership involvement is appropriate.
Cross-Functional Coordination: Works effectively across departments while maintaining ownership of the overall customer outcome.
De-escalation: Handles frustrated or dissatisfied customers professionally while keeping interactions focused on resolution.
Prioritization: Balances regulatory deadlines, executive escalations, customer impact, case aging, and routine workload appropriately.
Measures of Success
Because this is a non-inbound Tier 2 role, performance should focus on resolution, case ownership, quality, and timeliness rather than traditional inbound call-center productivity measures.
- Escalation resolution time
- Percentage of cases resolved within established SLA
- Closed-loop completion rate
- Aging of open cases
- Regulatory complaint response timeliness
- Customer follow-up completion rate
- Documentation accuracy and completeness
- Case reopen or repeat escalation rate
- Resolution confirmation rate
- Quality of complaint and escalation responses
- Identification of recurring customer-impacting issues
- Adherence to case-management and escalation processes
Traditional measures such as inbound calls handled per hour or inbound average handle time should not serve as primary performance measures for this position.
Work Schedule
- This is a full-time position with a variable work schedule based on business and operational needs.
- The position requires flexibility to work early mornings, evenings, weekends, holidays, and other non-standard hours as business and operational needs require.
- On-call participation is required as part of a rotating on-call schedule.
- Schedules may be adjusted based on customer service demands, project deadlines, emergency restoration efforts, operational needs, and other business requirements.
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) retirement plan options with employer matching
- Professional development opportunities and training opportunities
- Stable and growing regional company environment
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and communicate effectively by speaking and hearing. The employee may occasionally be required to lift and/or move items weighing up to 25 pounds. Specific vision abilities required by the position include close vision, depth perception, and the ability to focus.
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Swyft Fiber is an Equal Opportunity Employer.
CableSouth Media III
Customer Success Advocate
Metairie, Louisiana
Added 2d ago201-500 employees
Job functions:
Remote (US)
Job Description
Department: Call Center
FLSA Classification: Full-Time/Non-Exempt
Reports To: Senior Director of Customer Experience
Location: Metairie, LA
Workplace Type: Hybrid / Remote
Position Summary
The Customer Success Advocate (CSA) is a Tier 2 Customer Success role responsible for resolving complex customer issues that require ownership beyond the initial frontline interaction.
Unlike a traditional Customer Service Representative, the CSA does not work an inbound call queue. Instead, the role manages customer escalations, closed-loop Customer Success processes, executive and leadership escalations, regulatory complaints, and other cases requiring research, coordination, follow-through, and direct customer contact.
The CSA serves as the single point of ownership for assigned cases from receipt through resolution. Advocates coordinate across internal teams, remove roadblocks, keep customers informed, and ensure each case reaches a clear and documented outcome.
Key Responsibilities
Customer Escalation Management
- Own escalated customer cases that cannot be resolved through standard Tier 1 processes.
- Research account history, previous interactions, billing activity, service issues, and operational dependencies to identify the cause of the customer’s concern.
- Take ownership of assigned cases from initial assignment through resolution.
- Proactively contact customers by phone, email, or other approved channels to provide updates and resolutions.
- Set clear expectations with customers when resolution requires additional research or coordination.
- Maintain consistent follow-up until the issue is resolved.
- Confirm resolution with the customer when appropriate.
- Identify repeat issues or process breakdowns that create unnecessary customer effort.
Closed-Loop Customer Success
- Manage assigned closed-loop Customer Success processes.
- Follow up directly with customers when feedback, surveys, escalations, or other indicators identify an unresolved issue or poor experience.
- Review the customer’s experience to determine what occurred and what action is needed.
- Coordinate corrective action with the appropriate internal teams.
- Communicate outcomes and next steps clearly to customers.
- Document customer feedback, findings, actions taken, and final resolution.
- Surface recurring customer pain points and process gaps to Customer Success leadership.
Regulatory and Formal Complaints
- Own the research and coordination required for Attorney General (AG), Federal Communications Commission (FCC), executive, and other formal customer complaints.
- Review customer records and available interaction history to develop an accurate understanding of the complaint.
- Build clear case timelines when necessary.
- Partner with leadership and appropriate departments to gather information and determine the appropriate resolution.
- Prepare factual and professional information needed to support formal complaint responses.
- Track deadlines and ensure complaints are addressed within established internal or regulatory timelines.
- Maintain complete documentation of complaint activity, customer communication, actions taken, and final resolution.
- Escalate potential compliance, legal, reputational, or customer-impact risks to the appropriate leadership team.
Cross-Functional Resolution
- Partner with Customer Service, Technical Support, Dispatch, Service Delivery, Billing, Collections, Field Operations, Sales, and other teams to resolve customer concerns.
- Coordinate cases involving multiple departments so customers do not have to navigate internal ownership themselves.
- Track commitments made by other teams and follow up until required actions are completed.
- Maintain ownership of the overall customer outcome even when another department owns an individual action.
- Escalate internal blockers when they affect the customer experience, regulatory deadlines, or expected resolution timeline.
Case Management and Documentation
- Maintain accurate and timely case notes.
- Document research, customer communication, internal coordination, actions taken, and resolution details.
- Ensure each active case has a clear next step, owner, and expected completion date.
- Prioritize cases based on urgency, customer impact, aging, and regulatory or leadership requirements.
- Follow established escalation and case-management procedures.
- Close cases only after required actions are completed and the outcome has been appropriately communicated or verified.
- Maintain documentation that allows another team member or leader to quickly understand the history and current status of a case.
Customer Advocacy and Process Improvement
- Represent the customer’s perspective when coordinating complex issues internally.
- Identify patterns and recurring issues across escalations and complaints.
- Surface process, policy, communication, system, or training gaps contributing to customer issues.
- Provide case examples and supporting information to Customer Success leadership for root-cause analysis.
- Recommend opportunities to reduce repeat contacts, escalations, and customer effort.
- Support special Customer Success initiatives, customer recovery efforts, and high-priority customer situations as assigned.
Role Scope
The Customer Success Advocate is a Tier 2 resolution role rather than an inbound customer service role.
The position:
- Does not take routine inbound customer service calls.
- Does not serve as regular overflow for the inbound CSR queue.
- Does not simply transfer escalated cases to another department.
- Does not close a case solely because another department has been notified.
- Does proactively contact customers when direct communication is required to investigate, update, resolve, or close a case.
- Does maintain responsibility for coordinating the overall customer outcome.
The primary expectation is ownership and resolution, not inbound transaction volume.
Required Qualifications
- Previous experience in customer service, customer success, customer advocacy, telecommunications support, or a related customer-facing role.
- Demonstrated ability to research and resolve complex customer issues.
- Strong written and verbal communication skills.
- Strong organizational and case-management skills.
- Ability to manage multiple open cases and competing priorities.
- Strong attention to detail and documentation skills.
- Ability to communicate professionally with customers experiencing recurring, complex, or high-impact issues.
- Ability to coordinate effectively across multiple departments.
- Ability to work independently and maintain ownership of assigned responsibilities.
- Sound judgment regarding issue severity, urgency, risk, and when leadership involvement is required.
Preferred Qualifications
- Experience in a Tier 2, escalation, retention, complaint-resolution, or customer advocacy role.
- Telecommunications, internet service provider, broadband, or utility experience.
- Experience handling executive-level or regulatory customer complaints.
- Experience researching complex customer issues using account, billing, service, order, and interaction history.
- Experience conducting root-cause analysis or identifying recurring customer-impacting issues.
Core Competencies
Case Ownership: Takes responsibility for assigned cases and follows them through resolution rather than relying on handoffs.
Customer Advocacy: Represents the customer’s needs while balancing company policies, operational requirements, and available solutions.
Problem Solving: Looks beyond the immediate customer concern to understand contributing factors and determine an appropriate path to resolution.
Follow-Through: Tracks commitments, next steps, and dependencies until required actions are completed.
Communication: Communicates complex situations clearly and professionally with customers, leaders, and internal partners.
Written Documentation: Produces clear, factual, and complete case notes, timelines, summaries, and complaint documentation.
Judgment: Recognizes urgency, customer impact, risk, and when additional leadership involvement is appropriate.
Cross-Functional Coordination: Works effectively across departments while maintaining ownership of the overall customer outcome.
De-escalation: Handles frustrated or dissatisfied customers professionally while keeping interactions focused on resolution.
Prioritization: Balances regulatory deadlines, executive escalations, customer impact, case aging, and routine workload appropriately.
Measures of Success
Because this is a non-inbound Tier 2 role, performance should focus on resolution, case ownership, quality, and timeliness rather than traditional inbound call-center productivity measures.
- Escalation resolution time
- Percentage of cases resolved within established SLA
- Closed-loop completion rate
- Aging of open cases
- Regulatory complaint response timeliness
- Customer follow-up completion rate
- Documentation accuracy and completeness
- Case reopen or repeat escalation rate
- Resolution confirmation rate
- Quality of complaint and escalation responses
- Identification of recurring customer-impacting issues
- Adherence to case-management and escalation processes
Traditional measures such as inbound calls handled per hour or inbound average handle time should not serve as primary performance measures for this position.
Work Schedule
- This is a full-time position with a variable work schedule based on business and operational needs.
- The position requires flexibility to work early mornings, evenings, weekends, holidays, and other non-standard hours as business and operational needs require.
- On-call participation is required as part of a rotating on-call schedule.
- Schedules may be adjusted based on customer service demands, project deadlines, emergency restoration efforts, operational needs, and other business requirements.
Benefits
- Competitive salary based on experience
- Health, dental, and vision insurance
- Paid time off and company holidays
- 401(k) retirement plan options with employer matching
- Professional development opportunities and training opportunities
- Stable and growing regional company environment
Physical Demands
While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands to finger, handle, or feel, reach with hands and arms, and communicate effectively by speaking and hearing. The employee may occasionally be required to lift and/or move items weighing up to 25 pounds. Specific vision abilities required by the position include close vision, depth perception, and the ability to focus.
The conditions listed are representative of those that must be met by an employee to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.
The company has reviewed this job description to ensure that essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by managers as deemed appropriate.
Swyft Fiber is an Equal Opportunity Employer.
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Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in remote customer advocate jobs.
- 1-3 years of experience in customer service, support, or a client-facing role
- Proficiency with CRM software and ticketing systems to manage and document customer interactions
- Strong written and verbal communication skills across multiple channels including email and chat
- Demonstrated ability to de-escalate difficult situations and resolve complaints to customer satisfaction
- Comfort working with cross-functional teams such as product, sales, and operations
- Associate or bachelor's degree in communications, business, or a related field preferred
Tips for Your Remote Customer Advocate Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer advocate openings from across the U.S. in one place. Search roles that match your experience level and target industry, then apply directly before postings fill. Remote roles at well-known companies close fast.
Show async communication skills upfront
Remote customer advocate teams run on written communication. Include a cover letter or summary that demonstrates clear, concise writing. If you've used Slack, Zendesk, Intercom, or Freshdesk in past roles, name those tools explicitly in your application.
Highlight self-direction in your work history
Remote employers screen for candidates who resolve issues without constant guidance. Frame past experience around decisions you made independently, problems you solved without escalating, and metrics you owned. Concrete numbers like CSAT scores or ticket resolution rates carry more weight than general descriptions.
Prepare for asynchronous remote interviews
Many remote customer advocate hiring processes include a written screen or a recorded video response before a live interview. Practice answering customer scenario questions in writing, keeping answers structured and direct. Employers are evaluating your communication style as much as your answers.
Remote Customer Advocate Jobs: Frequently Asked Questions
How do I get a remote customer advocate job?
Remote employers look for customer advocates who can communicate clearly in writing, resolve issues independently, and manage their own time without in-office oversight. Companies that hire remotely, especially in SaaS and subscription services, screen heavily for async communication skills and experience using ticketing systems like Zendesk or Freshdesk. Candidates who can show documented results, like CSAT scores or resolution rates, stand out more than those who rely on in-person references.
Which companies hire remote customer advocates?
Employers currently hiring remote customer advocates include University of Utah, Esker, and Unqork, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, digital health platforms, and subscription e-commerce brands make up the largest share of remote customer advocate hiring, often building fully distributed support teams.
Can you get a remote customer advocate job with no experience?
Yes, but remote entry-level roles are harder to land than on-site ones because employers expect you to ramp up without hands-on supervision. Remote-first SaaS companies and direct-to-consumer brands are more open to entry-level candidates. You can substitute experience by showing strong written communication samples, completing a free Zendesk or HubSpot certification, and demonstrating comfort with async workflows in your application materials.
Do you need a degree for remote customer advocate jobs?
Not always. Most remote employers care more about communication skills, problem-solving ability, and familiarity with customer support tools than a specific degree. Candidates who can point to real results, like high satisfaction scores, low escalation rates, or positive customer feedback, are competitive regardless of educational background. Some employers list a degree as preferred rather than required.
Which industries hire the most remote customer advocates?
Most remote customer advocate openings sit in Technology & Software, per current remote listings on Migrate Mate as of November 2026. These sectors rely heavily on distributed customer-facing teams because their products are delivered digitally and their customer bases are geographically spread across the country.
See All 8 Remote Customer Advocate Jobs
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