Remote Vice President of Customer Success Jobs
Remote Vice President of Customer Success jobs are actively posted across the U.S., with remote-first SaaS companies, subscription businesses, and distributed enterprise teams consistently hiring for the role. Demand is especially strong in software, fintech, and healthtech, where customer retention and expansion revenue are top priorities. Employers hiring remotely right now include Plume, Reltio, and CS Disco. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 8+ Remote Vice President of Customer Success jobs
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
At AssetWatch, we are committed to maximizing manufacturing uptime by delivering a proactive condition monitoring experience. Our team of experts shares a common goal: to be the world's leading condition monitoring platform, helping manufacturers eliminate unplanned downtime worldwide.
Position Overview
The Vice President of Customer Success is a senior executive leader who owns the commercial performance of AssetWatch's installed customer base, maximizing long-term customer value through world-class adoption, retention, expansion, and operational excellence. This position plays a critical role in shaping AssetWatch's post-sale strategy and market position, with direct accountability for customer outcomes, team performance, and enterprise-wide customer-centric initiatives.
The Vice President of Customer Success is expected to build a world-class Customer Success organization capable of supporting a business scaling to $200M+ ARR while maintaining industry-leading retention and customer satisfaction and is responsible to lead a team across multiple levels and regions, ensuring consistent delivery of world-class service, driving product adoption, and embedding AI-powered solutions and best practices throughout the organization.
Key Responsibilities
Strategic Vision and Organizational Leadership
- Develop and execute customer success strategy aligned with revenue targets and product roadmap.
- Own the recurring revenue performance of the installed customer base as represented by key performance indicators with direct accountability that are appropriate for the business as it scales: NRR, GRR, churn, expansion revenue growth, NPS, and customer health scores.
- Define customer segmentation and lifecycle models that optimize value realization and maximize ROI for customers and AssetWatch.
- Lead the post-sale organization to drive product adoption, customer experience excellence, and measurable business outcomes.
- Establish measurable operating targets appropriate to the business as it evolves and scales.
- Present quarterly customer health, retention, and expansion trends to the Executive Leadership Team.
Building and Scaling High-Performing Teams
- Recruit and develop exceptional talent, establishing a culture of excellence and accountability.
- Build organizational infrastructure to support global scaling across multiple regions, with emphasis on Mexico and EU/UK operations.
- Foster a continuous learning culture.
- Hold the team accountable to performance standards while maintaining collaboration , and mutual support.
- Implement standards that raise the bar for team capabilities, methodologies, and customer outcomes.
AI Integration and Operational Innovation
- Reimagine Customer Success as an AI-enabled organization, leveraging automation, predictive intelligence and agentic workflows to materially improve customer outcomes while increasing CSM productivity and scalability:
- Lead strategic integration of AI capabilities into CS operations.
- Champion AI adoption for predictive analytics, health scoring, churn prevention, and personalized engagement.
- Evaluate and implement AI-powered CS tools including AI health platforms, ChatGPT integration, and automated insights engines.
- Partner with Product and Engineering to ensure customer feedback informs AI roadmap and seamless platform integration.
Customer Outcomes and Growth
- Own gross and net revenue retention targets and churn reduction initiatives.
- Develop and operationalize CS lifecycle frameworks (onboarding, adoption, value realization, renewal, expansion). Target Time-to-Value of 30 days or less
- Develop executive relationships with the company's largest 30-50 enterprise/strategic customers. Personally sponsor strategic recovery plans and drive an Executive Sponsor Program.
- Lead initiatives to maximize adoption and ROI of condition monitoring solutions across customer manufacturing operations.
- Execute programs including Business Reviews, executive sponsor relationships, and customer advisory boards. Target quarterly executive reviews for 100% of top 20 accounts.
Cross-Functional Leadership and Alignment
- VP Customer Success owns renewal strategy, expansion identification, customer health, while partnering with Sales on commercial negotiations, pricing, strategic/enterprise expansions.
- Partner with Sales, Product, Marketing, Engineering, and Operations to ensure seamless handoffs and customer-centric decision-making.
- Collaborate on feature prioritization and product roadmap informed by customer feedback.
- Collaborate with Sales on renewal forecasting and expansion opportunities.
- Own monthly forecasting of renewals, churn, contraction and expansion with forecast accuracy of +/-5%.
- Partner with Marketing on retention campaigns, case studies, and reference programs.
- Own the post-implementation customer lifecycle, but also be jointly accountable with the implementation leader for achieving rapid time-to-value and a seamless transition.
Process Improvement and Operational Excellence
- Run the Customer Success group like an operating business:
- Design and optimize CS processes, playbooks, and SOPs that scale with growth.
- Lead evolution of CS technology stack and CDP to ensure data integrity, actionable insights, and seamless integration with sales, marketing, and product systems.
- Identify and eliminate operational bottlenecks through continuous improvement, retrospectives, and feedback loops.
- Develop training and enablement programs. Target new CSM onboarding completion within 30 days with 80%+ competency scores.
International Expansion and Geographic Scaling
- Lead CS strategy for international expansion in Mexico and EU/UK with cultural competency and localized approaches. Scale international operations to support aggressive annual revenue growth.
- Build and manage remote, distributed teams across time zones and geographies with strong processes and communication cadences.
- Navigate diverse regulatory and contractual environments. Maintain 100% compliance with local labor and data privacy regulations.
Qualifications
- Proven experience leading Customer Success through rapid scale (approximately $75M-$200M+ ARR) including organizational redesign, systems evolution, customer segmentation, and operating model transformation.
- Experience managing a large recurring revenue base through customer lifecycle economics including CAC recovery, expansion efficiency, retention, and customer lifetime value optimization.
- Industry Knowledge: Experience in SaaS, HaaS, IoT, predictive maintenance, manufacturing, or similar B2B sectors strongly preferred. Minimum 3+ years in one of these sectors. Deep understanding of customer lifecycle, SaaS metrics, and renewal/expansion economics.
- Leadership: Proven ability to build, scale, and lead high-performing organizations at scale. Strong track record of recruiting talent, developing leaders, and creating accountability. Must have managed 60+ direct and indirect reports across multiple management layers, with demonstrated success elevating team performance.
- Strategic Execution: Ability to develop and execute strategies that drive measurable improvements in retention, NRR, NPS, and expansion revenue.
- Global Experience: Demonstrated experience leading geographically distributed teams. Minimum 2+ years managing remote teams. International experience in Mexico, EU/UK highly valued.
- Technical and AI Fluency: Comfort with technology, data analytics, and AI/machine learning applications. Ability to quickly learn and champion technologies that enhance customer outcomes.
- Customer-Centric: Committed to customer success and advocacy. Proven ability to balance customer needs with business objectives using data-informed decisions.
Desired Skills and Attributes
- Executive Presence: Communicates with clarity and conviction to all stakeholder levels including C-suite. Inspires teams and drives organizational alignment around customer-centric vision.
- Data-Driven: Proficient in analyzing metrics, extracting insights, and translating data into actionable business decisions. Comfortable with dashboards and analytics platforms.
- Change Agent: Thrives in dynamic environments. Comfortable with ambiguity. Leads organizational change and actively innovates to improve processes and outcomes.
- Talent Developer: Exceptional ability to develop talent and create advancement pathways. Mentors and builds stronger organization.
- Operationally Rigorous: Establishes clear metrics, accountability structures, and continuous improvement processes.
- Manufacturing Acumen: Understanding of manufacturing operations, predictive maintenance, IoT, condition monitoring, and asset-intensive industries. Deep understanding of manufacturing personas and ability to speak fluently with manufacturing customers about business outcomes.
- Bilingual: English fluency required. Spanish or other language skills are a plus. Comfortable travelling to Mexico or other international markets.
- Collaborative: Fosters cross-functional partnerships. Skilled at influencing without direct authority and building consensus.
- Results-Oriented: Ambitious and motivated by impact. Drives accountability and delivers results while maintaining high ethical standards.
#LI-REMOTE
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
At AssetWatch, we are committed to maximizing manufacturing uptime by delivering a proactive condition monitoring experience. Our team of experts shares a common goal: to be the world's leading condition monitoring platform, helping manufacturers eliminate unplanned downtime worldwide.
Position Overview
The Vice President of Customer Success is a senior executive leader who owns the commercial performance of AssetWatch's installed customer base, maximizing long-term customer value through world-class adoption, retention, expansion, and operational excellence. This position plays a critical role in shaping AssetWatch's post-sale strategy and market position, with direct accountability for customer outcomes, team performance, and enterprise-wide customer-centric initiatives.
The Vice President of Customer Success is expected to build a world-class Customer Success organization capable of supporting a business scaling to $200M+ ARR while maintaining industry-leading retention and customer satisfaction and is responsible to lead a team across multiple levels and regions, ensuring consistent delivery of world-class service, driving product adoption, and embedding AI-powered solutions and best practices throughout the organization.
Key Responsibilities
Strategic Vision and Organizational Leadership
- Develop and execute customer success strategy aligned with revenue targets and product roadmap.
- Own the recurring revenue performance of the installed customer base as represented by key performance indicators with direct accountability that are appropriate for the business as it scales: NRR, GRR, churn, expansion revenue growth, NPS, and customer health scores.
- Define customer segmentation and lifecycle models that optimize value realization and maximize ROI for customers and AssetWatch.
- Lead the post-sale organization to drive product adoption, customer experience excellence, and measurable business outcomes.
- Establish measurable operating targets appropriate to the business as it evolves and scales.
- Present quarterly customer health, retention, and expansion trends to the Executive Leadership Team.
Building and Scaling High-Performing Teams
- Recruit and develop exceptional talent, establishing a culture of excellence and accountability.
- Build organizational infrastructure to support global scaling across multiple regions, with emphasis on Mexico and EU/UK operations.
- Foster a continuous learning culture.
- Hold the team accountable to performance standards while maintaining collaboration , and mutual support.
- Implement standards that raise the bar for team capabilities, methodologies, and customer outcomes.
AI Integration and Operational Innovation
- Reimagine Customer Success as an AI-enabled organization, leveraging automation, predictive intelligence and agentic workflows to materially improve customer outcomes while increasing CSM productivity and scalability:
- Lead strategic integration of AI capabilities into CS operations.
- Champion AI adoption for predictive analytics, health scoring, churn prevention, and personalized engagement.
- Evaluate and implement AI-powered CS tools including AI health platforms, ChatGPT integration, and automated insights engines.
- Partner with Product and Engineering to ensure customer feedback informs AI roadmap and seamless platform integration.
Customer Outcomes and Growth
- Own gross and net revenue retention targets and churn reduction initiatives.
- Develop and operationalize CS lifecycle frameworks (onboarding, adoption, value realization, renewal, expansion). Target Time-to-Value of 30 days or less
- Develop executive relationships with the company's largest 30-50 enterprise/strategic customers. Personally sponsor strategic recovery plans and drive an Executive Sponsor Program.
- Lead initiatives to maximize adoption and ROI of condition monitoring solutions across customer manufacturing operations.
- Execute programs including Business Reviews, executive sponsor relationships, and customer advisory boards. Target quarterly executive reviews for 100% of top 20 accounts.
Cross-Functional Leadership and Alignment
- VP Customer Success owns renewal strategy, expansion identification, customer health, while partnering with Sales on commercial negotiations, pricing, strategic/enterprise expansions.
- Partner with Sales, Product, Marketing, Engineering, and Operations to ensure seamless handoffs and customer-centric decision-making.
- Collaborate on feature prioritization and product roadmap informed by customer feedback.
- Collaborate with Sales on renewal forecasting and expansion opportunities.
- Own monthly forecasting of renewals, churn, contraction and expansion with forecast accuracy of +/-5%.
- Partner with Marketing on retention campaigns, case studies, and reference programs.
- Own the post-implementation customer lifecycle, but also be jointly accountable with the implementation leader for achieving rapid time-to-value and a seamless transition.
Process Improvement and Operational Excellence
- Run the Customer Success group like an operating business:
- Design and optimize CS processes, playbooks, and SOPs that scale with growth.
- Lead evolution of CS technology stack and CDP to ensure data integrity, actionable insights, and seamless integration with sales, marketing, and product systems.
- Identify and eliminate operational bottlenecks through continuous improvement, retrospectives, and feedback loops.
- Develop training and enablement programs. Target new CSM onboarding completion within 30 days with 80%+ competency scores.
International Expansion and Geographic Scaling
- Lead CS strategy for international expansion in Mexico and EU/UK with cultural competency and localized approaches. Scale international operations to support aggressive annual revenue growth.
- Build and manage remote, distributed teams across time zones and geographies with strong processes and communication cadences.
- Navigate diverse regulatory and contractual environments. Maintain 100% compliance with local labor and data privacy regulations.
Qualifications
- Proven experience leading Customer Success through rapid scale (approximately $75M-$200M+ ARR) including organizational redesign, systems evolution, customer segmentation, and operating model transformation.
- Experience managing a large recurring revenue base through customer lifecycle economics including CAC recovery, expansion efficiency, retention, and customer lifetime value optimization.
- Industry Knowledge: Experience in SaaS, HaaS, IoT, predictive maintenance, manufacturing, or similar B2B sectors strongly preferred. Minimum 3+ years in one of these sectors. Deep understanding of customer lifecycle, SaaS metrics, and renewal/expansion economics.
- Leadership: Proven ability to build, scale, and lead high-performing organizations at scale. Strong track record of recruiting talent, developing leaders, and creating accountability. Must have managed 60+ direct and indirect reports across multiple management layers, with demonstrated success elevating team performance.
- Strategic Execution: Ability to develop and execute strategies that drive measurable improvements in retention, NRR, NPS, and expansion revenue.
- Global Experience: Demonstrated experience leading geographically distributed teams. Minimum 2+ years managing remote teams. International experience in Mexico, EU/UK highly valued.
- Technical and AI Fluency: Comfort with technology, data analytics, and AI/machine learning applications. Ability to quickly learn and champion technologies that enhance customer outcomes.
- Customer-Centric: Committed to customer success and advocacy. Proven ability to balance customer needs with business objectives using data-informed decisions.
Desired Skills and Attributes
- Executive Presence: Communicates with clarity and conviction to all stakeholder levels including C-suite. Inspires teams and drives organizational alignment around customer-centric vision.
- Data-Driven: Proficient in analyzing metrics, extracting insights, and translating data into actionable business decisions. Comfortable with dashboards and analytics platforms.
- Change Agent: Thrives in dynamic environments. Comfortable with ambiguity. Leads organizational change and actively innovates to improve processes and outcomes.
- Talent Developer: Exceptional ability to develop talent and create advancement pathways. Mentors and builds stronger organization.
- Operationally Rigorous: Establishes clear metrics, accountability structures, and continuous improvement processes.
- Manufacturing Acumen: Understanding of manufacturing operations, predictive maintenance, IoT, condition monitoring, and asset-intensive industries. Deep understanding of manufacturing personas and ability to speak fluently with manufacturing customers about business outcomes.
- Bilingual: English fluency required. Spanish or other language skills are a plus. Comfortable travelling to Mexico or other international markets.
- Collaborative: Fosters cross-functional partnerships. Skilled at influencing without direct authority and building consensus.
- Results-Oriented: Ambitious and motivated by impact. Drives accountability and delivers results while maintaining high ethical standards.
#LI-REMOTE
AssetWatch is a remote-first company that puts people at the center of everything we do. We want our team members to thrive - that's why we offer a range of benefits and perks designed to support your well-being, growth, and work-life balance.
- Competitive compensation package including stock options
- Flexible work schedule
- Comprehensive benefits including retirement plan match
- Opportunity to make a real impact every day
- Work with a dynamic and growing team
- Unlimited PTO
See All 8 Remote Vice President of Customer Success Jobs
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Find JobsRemote Vice President of Customer Success Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote vice president of customer success jobs.
- 7 or more years leading customer success teams at a SaaS or software company
- Demonstrated ability to manage a portfolio of enterprise or mid-market accounts
- Experience building and scaling CS playbooks, onboarding, and renewal processes
- Proficiency with customer success platforms such as Gainsight or Totango
- Strong cross-functional collaboration with sales, product, and finance leadership
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Vice President of Customer Success Job Search
Apply early to remote roles that fit
Migrate Mate lists remote vice president of customer success openings from across the U.S. in one place. Search roles by function and apply directly to the ones that match your background. Remote postings at the VP level fill fast, so moving early improves your odds.
Quantify retention outcomes on your resume
Remote hiring teams can't observe your leadership style in an office, so your resume does more work. Lead every bullet with net revenue retention rates, gross retention improvements, or expansion revenue figures you influenced. Numbers make remote candidates legible to distributed hiring committees reviewing asynchronously.
Build a visible async communication record
Remote VP roles require running QBRs, executive updates, and team one-on-ones entirely in writing and video. Before interviewing, sharpen your Loom, Notion, and Slack communication so you can cite real examples of leading distributed teams through written channels without losing executive presence.
Signal remote team leadership in your interview
Remote employers want to hear how you've structured distributed CS teams, run remote onboarding, and maintained team accountability without in-person oversight. Prepare specific stories about your management cadence, your approach to async performance feedback, and how you've built culture across time zones.
Remote Vice President of Customer Success Jobs: Frequently Asked Questions
How do I get a remote vice president of customer success job?
Target remote-first SaaS companies, subscription businesses, and digital-native firms where the entire go-to-market team is distributed. Remote employers screen for executive-level written communication, the ability to run customer business reviews and board-level reporting asynchronously, and a clear system for managing distributed CS teams. Candidates who can show measurable net revenue retention improvements and a documented remote leadership playbook consistently stand out.
Which companies hire remote vice president of customer successs?
Companies hiring remote vice president of customer successs right now include Plume, Reltio, and CS Disco, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS platforms, venture-backed subscription businesses, and distributed enterprise software firms make up the largest share of these openings.
Can you get a remote vice president of customer success job with no experience?
Yes, but remote VP-level roles are competitive and almost always require demonstrated leadership experience because you'll need to manage distributed teams and senior stakeholders independently from day one. The most practical path is building toward the role: lead a CS team as a director, show measurable retention outcomes, and develop async management skills. Remote-first scaleups and Series A companies are the most likely to consider candidates with a compressed but high-impact leadership record.
Do you need a degree for remote vice president of customer success jobs?
Not always. Remote employers at this level care far more about a documented history of improving net revenue retention, reducing churn, and scaling CS teams than they do about a specific credential. A bachelor's degree is common and an MBA can help in enterprise-focused roles, but candidates who can point to specific business outcomes and remote leadership examples regularly advance without a graduate degree.
Which industries hire the most remote vice president of customer successs?
Remote vice president of customer success roles concentrate in Technology & Software and Healthcare & Medical Services, based on current remote listings on Migrate Mate as of November 2026. These sectors hire remotely because their customer bases are global, their product teams are already distributed, and long-term subscription revenue depends on proactive, tech-enabled customer success leadership.
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