Remote Call Center Operations Manager Jobs
Remote Call Center Operations Manager jobs are open across the U.S. at remote-first firms and distributed teams in industries like insurance, healthcare, financial services, and telecommunications. Employers hiring remotely right now include Oak Street Health, part of CVS Health, AT&T, and Maximus. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 107+ Remote Call Center Operations Manager jobs
Exceptional care starts with exceptional people.
For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.
Education
Required - Registered nurse diploma.
Preferred - Associate or bachelor' degree in nursing.
Work Experience
Required - 2 years of relevant experience.
Preferred - Pediatric and/or emergency department experience.
Telehealth nursing experience.
Certifications
Required - Current registered nurse (RN) license in state of practice.
Preferred - Certification in Telehealth Nursing.
Knowledge Skills and Abilities (KSAs)
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Excellent interpersonal skills.
Good judgment skills and ability to handle difficult situations.
Excellent organizational skills and time management skills and ability to be self-directed.
Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability) and travel throughout and between facilities.
Job Duties
Triages symptom-based calls per approved protocols for patients.
Reports results through EPIC system for purposes of tracking and quality assessment.
Provides approved general health information to public caller, assessing needs for information by public callers, and provides information from approved sources.
Exhibits effective communication skills with patients, physicians and others, communicating in a professional, calm and positive manner.
Assumes responsibility for professional development and maintaining required clinical knowledge, technical skills, training, and credentials.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties performed routinely require exposure to blood, body fluid and tissue..
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, Virginia, Washington, D.C., and United States Minor Outlying Islands, or any location outside of the United States.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
Exceptional care starts with exceptional people.
For us, this is more than a job– it’s a calling. It’s waking up each day, looking for ways to make a difference with a compassionate, inclusive and talented team. Ochsner empowers you to discover your passion, reach your potential, and Pursue Your Purpose. Exceptional care starts with exceptional people and teams. Together we are leading the way.
Education
Required - Registered nurse diploma.
Preferred - Associate or bachelor' degree in nursing.
Work Experience
Required - 2 years of relevant experience.
Preferred - Pediatric and/or emergency department experience.
Telehealth nursing experience.
Certifications
Required - Current registered nurse (RN) license in state of practice.
Preferred - Certification in Telehealth Nursing.
Knowledge Skills and Abilities (KSAs)
Proficiency in using computers, software, and web-based applications.
Effective verbal and written communication skills and ability to present information clearly and professionally to varying levels of individuals throughout the patient care process.
Excellent interpersonal skills.
Good judgment skills and ability to handle difficult situations.
Excellent organizational skills and time management skills and ability to be self-directed.
Ability to work a flexible work schedule (e.g. 24/7, weekend, holiday, on call availability) and travel throughout and between facilities.
Job Duties
Triages symptom-based calls per approved protocols for patients.
Reports results through EPIC system for purposes of tracking and quality assessment.
Provides approved general health information to public caller, assessing needs for information by public callers, and provides information from approved sources.
Exhibits effective communication skills with patients, physicians and others, communicating in a professional, calm and positive manner.
Assumes responsibility for professional development and maintaining required clinical knowledge, technical skills, training, and credentials.
Adapts behavior to the specific patient population, including but not limited to respect for privacy, method of introduction to the patient, adapting explanation of services or procedures to be performed, requesting permissions and communication style.
Performs other related duties as required.
The above statements describe the general nature and level of work only. They are not an exhaustive list of all required responsibilities, duties, and skills. Other duties may be added, or this description amended at any time.
Remains knowledgeable on current federal, state and local laws, accreditation standards or regulatory agency requirements that apply to the assigned area of responsibility and ensures compliance with all such laws, regulations and standards.
This employer maintains and complies with its Compliance & Privacy Program and Standards of Conduct, including the immediate reporting of any known or suspected unethical or questionable behaviors or conduct; patient/employee safety, patient privacy, and/or other compliance-related concerns.
The employer is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.
Physical and Environmental Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties performed routinely require exposure to blood, body fluid and tissue..
The incumbent works in a patient care area; works in an area where patients enter; works directly with patients; and/or works with specimens that could contain diseases. There may be an occupational risk for exposure to all communicable diseases.
Because the incumbent works within a healthcare setting, there may be occupational risk for exposure to hazardous medications or hazardous waste within the environment through receipt, transport, storage, preparation, dispensing, administration, cleaning and/or disposal of contaminated waste. The risk level of exposure may increase depending on the essential job duties of the role.
Are you ready to make a difference? Apply Today!
Ochsner Health does not consider an individual an applicant until they have formally applied to the open position on this careers website.
Please refer to the job description to determine whether the position you are interested in is remote or on-site.Individuals who reside in and will work from the following areas are not eligible for remote work position: California, Colorado, Connecticut, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington, Virginia, Washington, D.C., and United States Minor Outlying Islands, or any location outside of the United States.
Ochsner Health endeavors to make our site accessible to all users. If you would like to contact us regarding the accessibility of our website, or if you need an accommodation to complete the application process, please contact our HR Employee Solution Center at 504-842-4748 (select option 1) or careers@ochsner.org. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Ochsner is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to any legally protected class, including protected veterans and individuals with disabilities.
See All 107+ Remote Call Center Operations Manager Jobs
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Find JobsRemote Call Center Operations Manager Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T4
- Maximus4
- University of Utah4
- Ivy Health3
Top Industries Hiring
- Technology & Software
- Insurance
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote call center operations manager jobs.
- Three to five years of experience managing call center or contact center operations teams
- Demonstrated ability to meet or exceed service level agreement and customer satisfaction targets
- Proficiency with workforce management software and telephony or ACD platforms
- Experience analyzing call center metrics such as AHT, FCR, CSAT, and schedule adherence
- Bachelor's degree in business administration, operations management, or a related field
- Familiarity with quality assurance frameworks, coaching programs, and performance management processes
Tips for Your Remote Call Center Operations Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote call center operations manager openings from across the U.S. in one place. Search roles by function and apply directly to the ones that match your experience before postings fill. Remote roles at distributed companies often close faster than on-site positions.
Show remote team management results concretely
Remote employers want proof you've managed distributed agents successfully. Quantify outcomes you drove without on-site presence, such as improvements to first-call resolution, schedule adherence, or attrition rates. Numbers tied to remote or hybrid team performance carry more weight than general management claims.
Demonstrate fluency with remote operations tools
Name the workforce management, quality monitoring, and cloud contact center platforms you've used, such as NICE, Verint, Five9, or Genesys. Remote hiring managers need confidence you can manage operations and agent performance entirely through software from day one.
Prepare for async-heavy remote interviews
Many remote employers screen candidates with written assessments or asynchronous video responses before a live interview. Practice articulating your approach to staffing decisions, escalation protocols, and performance coaching in writing, since remote companies evaluate communication clarity early in the process.
Remote Call Center Operations Manager Jobs: Frequently Asked Questions
How do I get a remote call center operations manager job?
Target remote-first companies and distributed customer service organizations, since they already have the infrastructure for managing remote agents and are more comfortable hiring a manager they'll never see in person. Remote employers screen heavily for async communication skills, self-direction, and experience managing performance metrics without walking the floor. Candidates who can show they've run remote or hybrid teams, used workforce management platforms, and driven KPIs independently have a clear edge over those with only on-site experience.
Which companies hire remote call center operations managers?
Companies hiring remote call center operations managers right now include Oak Street Health, part of CVS Health, AT&T, and Maximus, based on current remote listings on Migrate Mate as of November 2026. Remote-first insurers, BPO firms, and distributed customer support organizations in financial services and healthcare are among the most consistent hirers of this role in a fully remote format.
Can you get a remote call center operations manager job with no experience?
Yes, but remote operations manager roles are harder to land without experience because employers expect you to manage agents and performance independently from day one. Remote-first BPOs and growing insurtech companies occasionally hire candidates who can show strong team lead experience, measurable results improving queue times or quality scores, and demonstrated comfort with remote workforce tools like cloud-based dialers and scheduling software.
Do you need a degree for remote call center operations manager jobs?
Not always. Many remote employers weigh demonstrated operations experience, specific results like reduced handle time or improved CSAT scores, and fluency with workforce management platforms over a formal degree. A history of running distributed teams, managing remote agents across time zones, and hitting operational targets consistently can outweigh the absence of a bachelor's degree at many companies.
Which industries hire the most remote call center operations managers?
Remote call center operations manager roles concentrate in Technology & Software, Insurance, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on large distributed customer service teams and need operations managers who can oversee agent performance, staffing, and service quality entirely through digital tools and reporting dashboards.
See All 107+ Remote Call Center Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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