Remote Customer Care Assistant Jobs
Remote Customer Care Assistant jobs are open across the U.S. at remote-first companies and distributed teams in sectors like software, e-commerce, healthcare, and financial services. Employers hiring remotely right now include Huntington Bank, Five Star Solutions, and State Farm. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 1,596+ Remote Customer Care Assistant jobs
About the role
Deskpro is looking for a Customer Marketing Manager to help us better understand our customers, amplify their success, and drive growth across the customer lifecycle.
Reporting to the Head of Marketing, you'll work closely with our Senior Content Marketing Manager, Customer Success Managers, and Sales team to build and scale our customer marketing function. You'll turn customer insights into compelling stories, develop advocacy programs, and create targeted marketing initiatives that support product adoption, account growth, and expansion opportunities.
This is a hands-on, build-from-the-ground-up opportunity for a marketer who enjoys connecting with customers, understanding their business priorities, and translating customer needs into meaningful marketing programs. You'll play an important role in Deskpro's land-and-expand strategy, helping identify opportunities within existing accounts, strengthen customer relationships, and equip Sales and Customer Success with the insights and resources needed to grow those relationships.
You'll help Deskpro evolve into a full-funnel marketing organization by extending our impact beyond acquisition to include customer engagement, advocacy, retention, and expansion pipeline.
What you'll do
In your first year, you'll incrementally build Deskpro's customer marketing function in partnership with Customer Success, establishing a consistent approach to customer advocacy and storytelling while developing targeted campaigns that contribute to the expansion pipeline.
Customer insights & advocacy
- Partner with Customer Success and Product to understand customer goals, challenges, and adoption, and turn that feedback into insights for messaging, positioning, and go-to-market strategy.
- Identify customer champions and build a repeatable process for recruiting and managing advocates for testimonials, case studies, references, and speaking opportunities.
- Build and scale a program to generate meaningful reviews on G2 and other relevant platforms.
Customer marketing & expansion
- Partner with Sales and Customer Success to identify cross-sell and upsell opportunities across existing accounts, including additional teams, departments, and use cases.
- Develop targeted customer campaigns, informed by customer insights and buying signals, that connect Deskpro's capabilities to customer priorities and create momentum around expansion.
- Equip Sales and Customer Success with messaging, references, and customer proof points that build credibility, overcome objections, and advance new business and expansion conversations.
Customer content & storytelling
- Own the customer story pipeline with the Senior Content Marketing Manager: find and interview customers, coordinate approvals, and publish stories that show measurable business impact and differentiated use cases.
- Repurpose customer stories across campaigns, the website, sales enablement, competitive positioning, and events.
Measurement & reporting
- Establish KPIs and reporting for customer marketing, including advocacy participation, content engagement, campaign performance, and influenced expansion pipeline.
- Use engagement and performance data to improve programs and show their business impact.
Requirements
What you'll bring
- 3+ years of B2B SaaS marketing experience, including hands-on customer, lifecycle, or advocacy marketing.
- Strong interviewing and writing skills: the ability to draw the business outcome out of a customer conversation and turn it into a compelling story.
- The ability to recruit customer advocates and keep them engaged in references, reviews, case studies, and speaking opportunities.
- The ability to plan and run campaigns for existing customers that drive adoption, cross-sell, and upsell, in partnership with Sales and Customer Success.
- Commercial instincts: the ability to connect marketing work to pipeline and revenue, and to measure and report its impact.
- Strong project management: the ability to run several programs at once and turn them into repeatable processes.
- The ability to use AI to automate repetitive work, analyze customer and campaign data, and streamline go-to-market workflows, so you can spend more time on customers and less on busywork.
Nice to have
- Experience building a customer marketing function from the ground up.
- Experience measuring and attributing marketing's influence on expansion pipeline and revenue.
- Knowledge of help desk, CX, ITSM, or customer support software.
- Hands-on HubSpot expertise, such as segmentation, lifecycle workflows, and attribution.
- Experience running a G2 review program or a customer advisory board.
Benefits
Compensation & benefits
- Base salary: $95,000–$115,000 annually, depending on experience and qualifications.
- Benefits: health, retirement, PTO and equipment.
Why join Deskpro
We're sharpening our focus on the customers we serve best and investing in our product to serve them even better. You'll join an agile team with a direct line to leadership and real room to shape how we work.
You'll build customer marketing from the ground up and see its impact on expansion pipeline directly. If you love telling customers' stories and want your work to visibly move the business, we'd like to talk.
About Deskpro
Deskpro helps organizations deliver exceptional customer and employee support with modern help desk software that brings ticketing, automation, self-service, and AI capabilities together in one platform. We help support teams work more efficiently without losing the human element that makes great service possible.
Equal opportunity
Deskpro is an equal opportunity employer. We value diverse perspectives and are committed to building an inclusive team.
About the role
Deskpro is looking for a Customer Marketing Manager to help us better understand our customers, amplify their success, and drive growth across the customer lifecycle.
Reporting to the Head of Marketing, you'll work closely with our Senior Content Marketing Manager, Customer Success Managers, and Sales team to build and scale our customer marketing function. You'll turn customer insights into compelling stories, develop advocacy programs, and create targeted marketing initiatives that support product adoption, account growth, and expansion opportunities.
This is a hands-on, build-from-the-ground-up opportunity for a marketer who enjoys connecting with customers, understanding their business priorities, and translating customer needs into meaningful marketing programs. You'll play an important role in Deskpro's land-and-expand strategy, helping identify opportunities within existing accounts, strengthen customer relationships, and equip Sales and Customer Success with the insights and resources needed to grow those relationships.
You'll help Deskpro evolve into a full-funnel marketing organization by extending our impact beyond acquisition to include customer engagement, advocacy, retention, and expansion pipeline.
What you'll do
In your first year, you'll incrementally build Deskpro's customer marketing function in partnership with Customer Success, establishing a consistent approach to customer advocacy and storytelling while developing targeted campaigns that contribute to the expansion pipeline.
Customer insights & advocacy
- Partner with Customer Success and Product to understand customer goals, challenges, and adoption, and turn that feedback into insights for messaging, positioning, and go-to-market strategy.
- Identify customer champions and build a repeatable process for recruiting and managing advocates for testimonials, case studies, references, and speaking opportunities.
- Build and scale a program to generate meaningful reviews on G2 and other relevant platforms.
Customer marketing & expansion
- Partner with Sales and Customer Success to identify cross-sell and upsell opportunities across existing accounts, including additional teams, departments, and use cases.
- Develop targeted customer campaigns, informed by customer insights and buying signals, that connect Deskpro's capabilities to customer priorities and create momentum around expansion.
- Equip Sales and Customer Success with messaging, references, and customer proof points that build credibility, overcome objections, and advance new business and expansion conversations.
Customer content & storytelling
- Own the customer story pipeline with the Senior Content Marketing Manager: find and interview customers, coordinate approvals, and publish stories that show measurable business impact and differentiated use cases.
- Repurpose customer stories across campaigns, the website, sales enablement, competitive positioning, and events.
Measurement & reporting
- Establish KPIs and reporting for customer marketing, including advocacy participation, content engagement, campaign performance, and influenced expansion pipeline.
- Use engagement and performance data to improve programs and show their business impact.
Requirements
What you'll bring
- 3+ years of B2B SaaS marketing experience, including hands-on customer, lifecycle, or advocacy marketing.
- Strong interviewing and writing skills: the ability to draw the business outcome out of a customer conversation and turn it into a compelling story.
- The ability to recruit customer advocates and keep them engaged in references, reviews, case studies, and speaking opportunities.
- The ability to plan and run campaigns for existing customers that drive adoption, cross-sell, and upsell, in partnership with Sales and Customer Success.
- Commercial instincts: the ability to connect marketing work to pipeline and revenue, and to measure and report its impact.
- Strong project management: the ability to run several programs at once and turn them into repeatable processes.
- The ability to use AI to automate repetitive work, analyze customer and campaign data, and streamline go-to-market workflows, so you can spend more time on customers and less on busywork.
Nice to have
- Experience building a customer marketing function from the ground up.
- Experience measuring and attributing marketing's influence on expansion pipeline and revenue.
- Knowledge of help desk, CX, ITSM, or customer support software.
- Hands-on HubSpot expertise, such as segmentation, lifecycle workflows, and attribution.
- Experience running a G2 review program or a customer advisory board.
Benefits
Compensation & benefits
- Base salary: $95,000–$115,000 annually, depending on experience and qualifications.
- Benefits: health, retirement, PTO and equipment.
Why join Deskpro
We're sharpening our focus on the customers we serve best and investing in our product to serve them even better. You'll join an agile team with a direct line to leadership and real room to shape how we work.
You'll build customer marketing from the ground up and see its impact on expansion pipeline directly. If you love telling customers' stories and want your work to visibly move the business, we'd like to talk.
About Deskpro
Deskpro helps organizations deliver exceptional customer and employee support with modern help desk software that brings ticketing, automation, self-service, and AI capabilities together in one platform. We help support teams work more efficiently without losing the human element that makes great service possible.
Equal opportunity
Deskpro is an equal opportunity employer. We value diverse perspectives and are committed to building an inclusive team.
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Find JobsRemote Customer Care Assistant Job Market
Who's Hiring
- Huntington Bank93
- Five Star Solutions27
- State Farm24
- TechOp Solutions19
- Oscar Management Corporation19
Top Industries Hiring
- Technology & Software75
- Insurance32
- Consulting & Professional Services14
- Cybersecurity11
- Accounting & Auditing10
What Employers Look For
The qualifications that appear most often in remote customer care assistant jobs.
- Strong verbal and written communication skills across phone, email, and chat
- Experience with CRM software such as Salesforce, Zendesk, or similar platforms
- Ability to handle high call or ticket volumes in a fast-paced environment
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Demonstrated ability to de-escalate complaints and resolve issues on first contact
- Familiarity with order management, billing systems, or account maintenance workflows
Tips for Your Remote Customer Care Assistant Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer care assistant openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show your async communication skills upfront
Remote customer care roles rely heavily on written communication. Use your resume and cover letter to give concrete examples of resolving issues through email, chat, or ticketing systems, since that's what remote hiring managers are screening for.
Demonstrate your remote work setup and tools
Mention your home office setup and name the support tools you've used, such as Zendesk, Freshdesk, Intercom, or similar platforms. Remote employers want to know you can plug into their tech stack from day one.
Prepare for asynchronous remote interviews
Many remote-first companies use video screening or async interview platforms as a first step. Practice answering customer scenario questions clearly and concisely on camera, since your tone and written clarity often matter as much as the answer itself.
Remote Customer Care Assistant Jobs: Frequently Asked Questions
How do I get a remote customer care assistant job?
Target companies that run distributed support teams, such as remote-first SaaS companies, online retailers, and digital-first insurance or fintech firms. Remote hiring managers screen for strong written communication, the ability to self-direct without supervision, and comfort with async workflows and tools like ticketing systems and live chat platforms. A home office setup and demonstrable reliability on past remote or independent work give you a clear edge.
Which companies hire remote customer care assistants?
Companies hiring remote customer care assistants right now include Huntington Bank, Five Star Solutions, and State Farm, based on current remote listings on Migrate Mate as of November 2026. Remote-first firms and distributed teams across e-commerce, software, healthcare, and financial services are consistently among the most active hirers for this role.
Can you get a remote customer care assistant job with no experience?
Yes, but remote entry-level roles are more competitive because you're expected to problem-solve independently from day one. Remote-first e-commerce companies and subscription services often hire entry-level customer care assistants. If you lack direct experience, highlight written communication skills, any volunteer or gig work involving customer interaction, and familiarity with tools like help desk software or live chat platforms.
Do you need a degree for remote customer care assistant jobs?
Not always. Most remote employers hiring customer care assistants prioritize demonstrated communication skills, attention to detail, and the ability to work without in-person supervision over formal education. A high school diploma or equivalent is a common baseline requirement, but showing results from past customer-facing or independent work often carries more weight than a college degree.
Which industries hire the most remote customer care assistants?
Remote customer care assistant roles concentrate in Technology & Software, Insurance, and Consulting & Professional Services, based on current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed support teams to serve customers across time zones without maintaining physical call centers.
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