Customer Care Assistant Jobs
Customer Care Assistant jobs are open across retail, healthcare, financial services, telecommunications, and e-commerce, from entry-level to senior and team-lead roles, with specializations in inbound support, complaint resolution, and account management. Find a role that fits below and apply directly.
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Under the direction of the Vice President, Communications, Public Affairs & Customer Care, this position supports the effectiveness and day-to-day operations of the Customer Care team and broader department. Key responsibilities include coordinating team processes and workflows, supporting customer engagement initiatives, managing budgeting and administrative activities, coordinating meetings and calendars, and preparing reports, insights, and presentations.
This role serves as a critical operational partner, helping drive process efficiency, enhance visibility into team performance and customer experience metrics, and enable data-informed decision-making. The successful candidate is highly organized, proactive, and resourceful, with the ability to anticipate needs, connect information across projects and stakeholders, and identify opportunities to improve how work gets done. They demonstrate initiative, take ownership of responsibilities, and are comfortable navigating both strategic and administrative priorities.
Equally important, this individual is a collaborative team player who builds strong relationships, contributes positively to team culture, and is always willing to roll up their sleeves to support colleagues and the broader department as needs arise. They thrive in a fast-paced environment, bring a service-oriented mindset, and are committed to helping the team succeed through flexibility, partnership, and a focus on continuous improvement.
- Coordinate meetings, travel arrangements and administrative tasks and maintain calendars, email flow, and schedules for the VP and their team members, as requested. Manage incoming inquiries by responding or routing them to the appropriate department, individual, etc. as appropriate.
- Compile, prepare and distribute reports and presentations for department staff members; establish and maintain files, logs, and databases. Documents are typically of a complex, detailed, confidential, and sophisticated nature.
- Analyze budget history to forecast and prepare annual departmental budget. This includes financial reviews, variance analysis, and monthly status reports.
- Administer daily activity and workflow associated with Customer Care work and programs. Interact effectively and directly with internal departments and coworkers to address concerns and resolve issues related to these areas.
- Foster relationships with customers as a brand representative to delight every customer and improve and/or enhance the customer experience. Innovate the recognition process for restaurant-level employees to drive engagement, enthusiasm, and great customer experiences.
- Plan and execute logistics for department meetings, functions and special events, including securing locations, determining food and beverage requirements, transportation logistics and some meeting content. Document event planning and logistics and share updates with the Customer Care Leadership Team.
- Education: Bachelors Degree, preferred
- Experience: A minimum of 3 years’ experience in administrative support role, preferred
- Proficient use of Microsoft Office Professional Suite, including Outlook; PPT, Excel, Outlook and MSFT Teams
- Strong communication skills with the ability to interact with all levels within the business including Senior Leaders
- Ability to work independently with minimal direction by understanding priorities
- Strong interpersonal skills, excellent written and oral communications skills
- Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.
NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
Under the direction of the Vice President, Communications, Public Affairs & Customer Care, this position supports the effectiveness and day-to-day operations of the Customer Care team and broader department. Key responsibilities include coordinating team processes and workflows, supporting customer engagement initiatives, managing budgeting and administrative activities, coordinating meetings and calendars, and preparing reports, insights, and presentations.
This role serves as a critical operational partner, helping drive process efficiency, enhance visibility into team performance and customer experience metrics, and enable data-informed decision-making. The successful candidate is highly organized, proactive, and resourceful, with the ability to anticipate needs, connect information across projects and stakeholders, and identify opportunities to improve how work gets done. They demonstrate initiative, take ownership of responsibilities, and are comfortable navigating both strategic and administrative priorities.
Equally important, this individual is a collaborative team player who builds strong relationships, contributes positively to team culture, and is always willing to roll up their sleeves to support colleagues and the broader department as needs arise. They thrive in a fast-paced environment, bring a service-oriented mindset, and are committed to helping the team succeed through flexibility, partnership, and a focus on continuous improvement.
- Coordinate meetings, travel arrangements and administrative tasks and maintain calendars, email flow, and schedules for the VP and their team members, as requested. Manage incoming inquiries by responding or routing them to the appropriate department, individual, etc. as appropriate.
- Compile, prepare and distribute reports and presentations for department staff members; establish and maintain files, logs, and databases. Documents are typically of a complex, detailed, confidential, and sophisticated nature.
- Analyze budget history to forecast and prepare annual departmental budget. This includes financial reviews, variance analysis, and monthly status reports.
- Administer daily activity and workflow associated with Customer Care work and programs. Interact effectively and directly with internal departments and coworkers to address concerns and resolve issues related to these areas.
- Foster relationships with customers as a brand representative to delight every customer and improve and/or enhance the customer experience. Innovate the recognition process for restaurant-level employees to drive engagement, enthusiasm, and great customer experiences.
- Plan and execute logistics for department meetings, functions and special events, including securing locations, determining food and beverage requirements, transportation logistics and some meeting content. Document event planning and logistics and share updates with the Customer Care Leadership Team.
- Education: Bachelors Degree, preferred
- Experience: A minimum of 3 years’ experience in administrative support role, preferred
- Proficient use of Microsoft Office Professional Suite, including Outlook; PPT, Excel, Outlook and MSFT Teams
- Strong communication skills with the ability to interact with all levels within the business including Senior Leaders
- Ability to work independently with minimal direction by understanding priorities
- Strong interpersonal skills, excellent written and oral communications skills
- Expected Work Location (In Office): It is expected that you will primarily perform work at the Wendy's Restaurant Support Center (RSC) (1 Dave Thomas Blvd, Dublin, OH 43017), or at other location(s) as designated by the Company. You are required to work in the office at least 4 days a week. Changes to work location arrangements are subject to managerial approval and business needs. #LI-Onsite
The base pay range for this position is listed below. The base pay actually offered will take into account internal equity and budget for the open position and also may vary depending on the candidate’s job-related knowledge, skills, and experience, among other relevant factors. This range does not include an estimated value for any benefits, bonus, or other incentives that may be applicable based on position. The target annual bonus for this role is 7.5% of annualized base salary, based on actual company and personal performance.
Our square burgers make us different and so do our benefits! Our restaurant support roles are eligible for a wide array of benefits, including things such as parental leave, free EAP sessions, company 401k match and other great offerings. For more details about our benefits, including an overview of eligibility and terms for certain benefits, please visit our benefits website, www.wendysbenefits.com.
NOTE: Wendy’s benefits, bonus, and other incentives are governed by the applicable legal plans and policies and, where appropriate, may be subject to Board approval an individual award agreement terms. Those documents supersede all other information regarding Wendy’s benefits, bonus, and other incentives. Wendy’s retains the right to amend or terminate its plans and policies at its sole discretion, in accordance with applicable plans, policies and laws.
Customer Care Assistant Jobs by Experience Level
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Find Customer Care Assistant JobsCustomer Care Assistant Job Market
Who's Hiring
Top Industries Hiring
- Electronics & Hardware
What Employers Look For
The qualifications that appear most often in customer care assistant jobs.
- Strong verbal and written communication skills across phone, email, and chat
- Experience with CRM software such as Salesforce, Zendesk, or similar platforms
- Ability to handle high call or ticket volumes in a fast-paced environment
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Demonstrated ability to de-escalate complaints and resolve issues on first contact
- Familiarity with order management, billing systems, or account maintenance workflows
Tips for Your Customer Care Assistant Job Search
Tailor your resume to each listing
Customer care assistant postings vary widely by channel and industry. Pull the exact language from each listing, whether it emphasizes phone support, live chat, or ticketing systems, and mirror those terms in your resume so it clears automated screening.
Highlight measurable service outcomes
Avoid vague phrases like 'helped customers.' Instead, describe what you resolved, how fast, and at what volume. Hiring managers in customer care roles respond to specifics like call queues handled, escalation rates reduced, or first-contact resolution improved.
Apply early to roles that fit
Migrate Mate lists customer care assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Most customer care assistant interviews include at least one scenario question, such as handling an angry caller or resolving a billing dispute. Practice a structured response format: describe the situation, what you did, and the outcome, keeping your answer under two minutes.
Research the company's support channels first
Before your interview, find out whether the employer uses phone, email, chat, or a mix. Interviewers notice when candidates reference the specific channels the team actually runs, and it signals you've done more than a quick search.
Follow up after every interview stage
Send a brief thank-you note within 24 hours that references one specific topic from the conversation. In customer care hiring, responsiveness and clear written communication are part of what's being evaluated, so your follow-up is itself a demonstration of the skill.
Customer Care Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most customer care assistants?
The companies hiring the most customer care assistants right now include PulteGroup, Wendy's, and Apple, with the largest share of openings in Ohio, North Carolina, and South Carolina, based on current listings on Migrate Mate as of November 2026. Demand is strongest in healthcare, telecommunications, and financial services at the moment.
How many customer care assistant jobs are remote?
About 75% of customer care assistant openings are fully remote or hybrid as of November 2026, making it one of the more remote-accessible roles in the service sector. Chat-based and email-only support positions tend to have the highest rate of fully remote arrangements, while phone-heavy or account management roles more often require on-site or hybrid schedules.
How do you become a customer care assistant?
Start by building comfort with common support channels, phone, email, and live chat, since most employers want candidates who can handle more than one. Get familiar with at least one CRM or ticketing platform, even through free trials or online tutorials. Applying for entry-level or seasonal roles is a practical way to gain documented service experience, which carries significant weight in hiring decisions for this role.
Can I get hired as a customer care assistant with little or no experience?
Yes, many customer care assistant roles are open to candidates with no formal work history in the field. Employers typically look for demonstrated communication skills, reliability, and a calm approach to difficult conversations, all of which can come from volunteer work, retail, food service, or any role that involved direct interaction with the public. Highlighting those transferable skills clearly in your resume goes a long way.
What does the customer care assistant interview process look like?
Most customer care assistant interviews follow a two-to-three stage process. An initial phone or video screen focuses on communication style and basic availability. A second interview, often with a team lead or hiring manager, includes scenario-based questions about handling upset customers or managing competing priorities. Some employers add a short written or typing assessment to evaluate how well candidates communicate in a customer-facing format.
Where can I find and apply to customer care assistant jobs?
You can find and apply to customer care assistant jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your preferred channel, industry, or schedule, and apply directly to each listing that fits.
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