Account Support Representative Jobs
Account Support Representative jobs are open across financial services, healthcare, software, telecommunications, and retail, from entry-level to senior and team-lead roles, with specializations in client onboarding, billing support, and renewals management. See the openings below and apply to the ones that match your experience.
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Showing 4 of 16+ Account Support Representative jobs
Company Overview:
NRS is a leading provider of transportation & supply chain solutions. As a family-owned and operated company, NRS has delivered smart logistics solutions to numerous Fortune 500 companies spanning over 70 years. Whether it’s NRT, Keystone, Keystone Fresh, or Keystone Capacity, our innovative energy drives us towards new and valuable solutions for our clients, even as we continuously grow and strengthen our network. We are dedicated to creating a culture that empowers the individual and offers our associates the opportunity to apply their unique skill to the challenges facing our clients. In the office, the warehouse, or on the road, it is this commitment to our innovative spirit that unites us in common mission to push boundaries in the logistics industry.
Job Overview:
The Account Support Representative provides clerical and administrative support to the Keystone Capacity Solutions Account Management team. This role keeps shipment information accurate and up to date by building loads, entering shipment details, scheduling pickup and delivery appointments, and recording status updates in internal systems. The Account Support Representative's helps Account Representatives keep daily shipments moving on time by tracking loads, flagging missing information or delays, and handling routine calls and emails with customers and carriers.
Duties & Responsibilities:
- Provide clerical and administrative support to Account Representatives as needed to facilitate daily shipment activities.
- Build loads and enter shipment details required per each customer.
- Assist with scheduling and confirming pickup and delivery appointments.
- Enter and maintain shipment updates, appointment details, and other required documentation in internal systems.
- Assist with daily load management activities, including tracking shipment progress and communicating updates to the appropriate team members.
- Support Account Representatives with routine customer service activities, including inbound and outbound calls, emails, and follow-up communications as needed.
- Communicate outstanding tasks, missing information, and potential delays to the appropriate Account Representative.
- Work with team members to maintain service standards and support on-time pickup and delivery.
- Coordinate with customer contacts, carrier partners, and internal team members to communicate trailer status updates and facilitate requests for updates.
- Maintain organized electronic and paper records for shipments and customer accounts.
- Perform other clerical duties as assigned.
Competencies:
- Strong work ethic and sense of urgency: Ability to manage a high volume of tasks in a fast-paced environment with frequently changing priorities.
- Attention to detail: Demonstrates accuracy and consistency when entering shipment information, updating records, and completing administrative tasks.
- Organizational skills: Ability to prioritize assignments, manage multiple responsibilities, and meet deadlines.
- Communication skills: Clear verbal and written communication skills with the ability to communicate professionally with internal teams and external partners.
- Reliability and accountability: Follows established procedures, completes assigned tasks on time, and knows when to seek clarification or escalate issues.
- Teamwork: Willingness to collaborate with Account Representatives, carrier sales, and other departments to achieve shared goals.
- Adaptability: Ability to learn new systems, processes, and procedures and apply that knowledge effectively.
- Problem-solving: Ability to identify discrepancies and bring them to the attention of the appropriate team member for timely resolution.
- Customer service orientation: Commitment to supporting a positive customer experience through accurate information and efficient task completion.
Qualifications:
- High school diploma or equivalent
- 1 year of data entry experience
- Microsoft Systems Proficiency
- Truck brokerage knowledge preferred
#NRSIND
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
Account Support Representative Jobs by Experience Level
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Who's Hiring
Top Industries Hiring
- Fashion & Apparel
What Employers Look For
The qualifications that appear most often in account support representative jobs.
- One to three years of customer-facing account management or support experience
- Proficiency with CRM software such as Salesforce or HubSpot
- Strong written and verbal communication skills for client correspondence
- Ability to manage multiple accounts and prioritize competing service requests
- Experience handling billing inquiries, renewals, or contract documentation
- Associate or bachelor's degree in business, communications, or a related field
Tips for Your Account Support Representative Job Search
Tailor your resume to each listing
Account support representative postings vary widely in emphasis. One employer prioritizes CRM experience, another weights escalation handling. Pull the exact language from each job description and match it to your resume bullet points so your application clears automated screening.
Quantify your retention and resolution outcomes
Hiring managers for this role want evidence you kept accounts intact and resolved issues efficiently. Replace vague phrases like 'assisted customers' with specific outcomes, such as renewal rates you maintained or average resolution times you hit consistently.
Apply early to roles that fit
Migrate Mate lists account support representative openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your industry vertical
Account support work differs meaningfully between SaaS, insurance, and logistics. Search for openings that specify the vertical you know best, since interviewers will probe your familiarity with that industry's billing cycles, contract structures, and client expectations.
Prepare for scenario-based interview questions
Expect interviewers to present a difficult account situation and ask how you would handle it. Practice walking through a real example from your own experience that shows you can de-escalate, document the issue, and coordinate an internal resolution without losing the account.
Negotiate using the full compensation picture
Many account support representative roles include performance bonuses tied to renewal or satisfaction targets. Before accepting an offer, ask how those metrics are calculated and what a realistic payout looks like, so you can compare offers on total compensation rather than base alone.
Account Support Representative Jobs: Frequently Asked Questions
Which companies are hiring the most account support representatives?
The most active employers for account support representatives right now are Kenworth Sales, AOTI, and BillionToOne, and the most openings are in New York, Virginia, and Ohio, based on current listings on Migrate Mate as of November 2026. Financial services, software, and insurance companies tend to post the most consistent volume for this role.
How many account support representative jobs are remote?
About 50% of account support representative openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on phone, email, and CRM tools rather than in-person client contact. Roles focused on software renewals and subscription billing tend to offer the most remote flexibility, while positions tied to field sales teams are more likely to require on-site presence.
How do you become an account support representative?
Start by building experience in a customer-facing role such as customer service, inside sales, or administrative support, since employers value direct evidence of client communication and problem-solving. Develop proficiency with at least one CRM platform, as most employers screen for this. Then target entry-level account support or account coordinator postings that specify on-the-job training and apply with a resume that highlights resolution outcomes and client retention contributions.
Can you get hired as an account support representative with little experience?
Yes, many employers hire account support representatives from adjacent backgrounds in customer service, retail, or administrative coordination. Focus your resume on transferable skills like managing competing requests, documenting client interactions, and resolving complaints. Applying to companies in industries where you already have product knowledge, such as insurance if you have a claims background, gives you a meaningful advantage over candidates with more general experience.
What does the account support representative interview process look like?
Most hiring processes include a phone screen with a recruiter, followed by one or two video or in-person interviews with a hiring manager and sometimes a team lead. Expect at least one scenario-based question where you walk through how you would handle a frustrated client or a billing dispute. Some employers add a short written exercise, such as drafting a response to a client complaint, to assess communication skills before making an offer.
Where can I find and apply to account support representative jobs?
You can find and apply to account support representative jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that fit your industry background and experience level, then apply directly to each listing that matches what you are looking for.
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