Director of Customer Solutions Jobs
Director of Customer Solutions jobs are open across enterprise software, telecommunications, financial services, and managed services, at every level from individual contributor to VP, with specializations in onboarding, account expansion, and professional services delivery. See the openings below and apply to the ones that match your experience.
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Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Solutions Director in Managed Transportation at RXO , your focus will be successfully managing client relationships, meeting or exceeding client expectations, continuous improvement across all functional areas and working to ensure value is being driven for customers through effective operational solutions and service improvements.
What your day-to-day will look like:
- Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
- Drive operational efficiencies to improve service and financial performance. Conduct strategic account
- Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas – Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
- Execute individually assigned components of sales to startup action plans – Support Sales teams to grow FUM for Managed Transportation.
- Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
- Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
- Participate in developing integration plans to support client and company initiatives. Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.
At a minimum, you’ll need:
- 7 years of logistics experience
- Experience in a managerial role Experience performing complex analyses of data, processes, policies, procedures and/or systems
It ’d be great if you also have:
- Bachelor’s degree in Management or Logistics
- Availability to work a flexible schedule, which may include weekends; travel up to 25% of the time
- The capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results
- dent Care Flexible Spending Account, Commuter Spending Account
- Health Reimbursement Arrangement
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Accelerate your career at RXO
RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.
As a Customer Solutions Director in Managed Transportation at RXO , your focus will be successfully managing client relationships, meeting or exceeding client expectations, continuous improvement across all functional areas and working to ensure value is being driven for customers through effective operational solutions and service improvements.
What your day-to-day will look like:
- Develop effective and efficient methods to meet customer needs; serve as the primary customer contact on all new initiatives and/or high-level critical issues.
- Drive operational efficiencies to improve service and financial performance. Conduct strategic account
- Engage customers through continuous improvement roadmaps (CIRs) and drive value across all key functional areas – Operations, Procurement, Freight Bill Audit, Solutions Engineering and Technology.
- Execute individually assigned components of sales to startup action plans – Support Sales teams to grow FUM for Managed Transportation.
- Develop and maintain strategic multilevel customer relationships to uncover specific needs and behaviors of key decision makers.
- Monitor revenue achievement by customer and undertake appropriate action with key stakeholders to ensure that commitments are being met or exceeded.
- Participate in developing integration plans to support client and company initiatives. Meet objectives in the areas of financial performance, service, innovation, solutions, and relationships.
At a minimum, you’ll need:
- 7 years of logistics experience
- Experience in a managerial role Experience performing complex analyses of data, processes, policies, procedures and/or systems
It ’d be great if you also have:
- Bachelor’s degree in Management or Logistics
- Availability to work a flexible schedule, which may include weekends; travel up to 25% of the time
- The capacity to take calculated risks and make strategic, results-oriented decisions while accepting responsibility for the results
- dent Care Flexible Spending Account, Commuter Spending Account
- Health Reimbursement Arrangement
Does this sound like you? Check out what else RXO has to offer.
Why Join Us:
Our Benefits
Comprehensive medical, dental, and vision plans
401(k) retirement plan with up to 5% company match
Pre-tax accounts to help streamline eligible expenses
Company-paid disability and life insurance
Employee Assistance Program (EAP)
Career and Leadership Development Programs
Paid time off, company holidays, and volunteer days
Our Culture
Our values are the key to our unique culture and our ability to deliver for everyone we serve.
We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.
The Next Step
Ready to join our team? We'd love to hear from you. Fill out an application now and join our talent community to learn about future opportunities. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.
Director of Customer Solutions Jobs by Experience Level
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Find JobsDirector of Customer Solutions Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in director of customer solutions jobs.
- 7 or more years in customer success, professional services, or solutions consulting
- Demonstrated experience managing and developing customer-facing teams
- Proficiency with CRM and customer success platforms such as Salesforce
- Proven ability to own revenue metrics including renewals and net retention
- Experience building scalable onboarding and post-sale delivery processes
- Bachelor's degree in business, technology, or a related field
Tips for Your Director of Customer Solutions Job Search
Quantify retention and expansion outcomes
Hiring managers for this role want to see numbers tied to customer health: renewal rates improved, churn reduced, or net revenue retention lifted. Pull those figures from your current role before you start applying, because generic ownership claims won't move your resume past a first screen.
Apply early to roles that fit
Migrate Mate lists director of customer solutions openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Align your resume to the reporting line
Some director of customer solutions roles report into sales, others into product or operations. Read the job description carefully and mirror the department's language on your resume, because a sales-aligned org weights revenue expansion while a product-aligned org weights adoption and feedback loops.
Prepare a cross-functional influence story
Interviewers at the director level routinely ask how you've driven outcomes through teams you don't directly manage. Have a specific example ready that shows you aligned engineering, sales, and support around a customer need without formal authority over any of them.
Negotiate scope before negotiating title
At the director level, budget ownership and headcount authority vary wildly between companies. Before your final-round conversation, ask directly what the team size and hiring plan look like, because two roles with identical titles can differ dramatically in real decision-making power.
Build a portfolio of customer escalation cases
Prepare two or three written examples of high-stakes customer situations you owned from identification through resolution. Directors in this function are often assessed on crisis judgment, and a concrete case with context, your actions, and the outcome is far more persuasive than a general description of your approach.
Director of Customer Solutions Jobs: Frequently Asked Questions
Which companies are hiring the most director of customer solutionss?
The companies hiring the most director of customer solutionss right now include RXO, Qualcomm, and Groupe SEB, with the largest share of openings in California, Illinois, and Ohio, based on current listings on Migrate Mate as of November 2026. Enterprise software, managed services, and telecommunications firms consistently account for the highest volume of active postings.
How many director of customer solutions jobs are remote?
About 50% of director of customer solutions openings are fully remote or hybrid as of November 2026, with the highest concentration in enterprise SaaS and cloud services. Roles that require hands-on implementation oversight or on-site executive relationship management are more likely to require in-person presence or regional travel.
How do you become a director of customer solutions?
Most directors of customer solutions move up through individual contributor and manager roles in customer success, professional services, or solutions engineering. Build a record of owning post-sale outcomes, then take on team leadership responsibilities and cross-functional projects. Developing fluency in revenue metrics like net revenue retention and demonstrating that you can influence product and sales teams without direct authority are the two skills that separate candidates who reach the director level from those who plateau at manager.
Can you get hired as a director of customer solutions without direct leadership experience?
It's possible if you've led large, complex accounts or cross-functional initiatives that mirror what a director manages day to day. Hiring teams will look for evidence that you've owned high-value customer relationships end to end, coordinated internal teams toward a customer outcome, and held accountability for measurable results. Framing project leadership and informal team coordination as management-equivalent experience, with specific examples, is the most direct path if your title hasn't caught up to your scope yet.
What does the director of customer solutions interview process look like?
The process typically moves through an initial recruiter screen focused on background and compensation alignment, a hiring manager conversation covering your approach to customer health and team development, and one or more panel rounds with cross-functional stakeholders from sales, product, or operations. Many companies add a case study or presentation asking you to diagnose a struggling account or build a 90-day plan. Final rounds often involve a conversation with a VP or C-level leader who will want to assess your executive presence and strategic thinking.
Where can I find and apply to director of customer solutions jobs?
You can find and apply to director of customer solutions jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your background and apply directly to each one that fits.
See All 8 Director of Customer Solutions Jobs
Find roles that match your experience and apply in just a few clicks.
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