Customer Operations Associate Jobs
Customer Operations Associate jobs are open across fintech, healthtech, SaaS, logistics, and e-commerce, at every level from entry-level to senior, with specializations in customer success, order management, and process improvement. Find a role that fits below and apply directly.
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Showing 5 of 90+ Customer Operations Associate jobs
Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.
You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.
This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.
You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.
Your work will directly inform company strategy and deliver impact at scale.
Core Responsibilities:
- first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.
- Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.
- Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes
- Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.
- Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.
- Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.
- Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.
Qualifications
- First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.
- Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.
- Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.
- Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.
- Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities. Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.
-
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$176,800.00 - $286,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Our Mission
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life. We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge technology and bold thinking. Here, everyone has a voice, and every idea counts. If you’re ready to do the most meaningful work of your career alongside people who are just as passionate as you are, you’re in the right place.
Who We Are
In order to be the cybersecurity partner of choice, we must trailblaze the path and shape the future of our industry. This is something our employees work at each day and is defined by our values: Disruption, Collaboration, Execution, Integrity, and Inclusion. We weave AI into the fabric of everything we do and use it to augment the impact every individual can have. If you are passionate about solving real-world problems and ideating beside the best and the brightest, we invite you to join us!
We believe collaboration thrives in person. That’s why most of our teams work from the office full time, with flexibility when it’s needed. This model supports real-time problem-solving, stronger relationships, and the kind of precision that drives great outcomes.Job Summary
As a Lead, Strategy & Ops aligned to our Global Customer Services (GCS) organization, you will be a leader directly contributing to Palo Alto Network’s overall strategy and success.
You will partner with senior leaders and cross-functional teams to develop and execute strategy, accelerating our Support Transformation.
This role calls for a hands-on, strategic leader who can design, influence, and execute high-impact initiatives end-to-end.
You will excel in a dynamic, fast-moving environment that values innovation, problem-solving, and continuous improvement.
Your work will directly inform company strategy and deliver impact at scale.
Core Responsibilities:
- first-principles thinking to deconstruct complex problems and design pragmatic, high-impact strategies that advance business priorities.
- Synthesize diverse data sources into actionable insights that enable clear, confident decision-making at all levels of the organization.
- Deliver concise, compelling materials for executive audiences, including business cases and strategic plans that drive measurable outcomes
- Perform advanced qualitative and quantitative analyses to identify product serviceability enhancements, and partner directly with R&D and Engineering leaders to prioritize product enhancements.
- Demonstrate full end-to-end accountability for strategic outcome delivery, from initial strategy development, to execution and rollout.
- Serve as the primary strategic liaison between Support Operations, Engineering, and executive leadership.
- Synthesize complex technical data into high-impact recommendations, chairing interlock forums to align cross-functional priorities with broader company goals.
Qualifications
- First-Principles Problem Solving: Ability to structure complex, ambiguous business problems into actionable strategies.
- Demonstrated experience acting as a catalyst who drives end-to-end initiative execution rather than delivering passive analysis.
- Background in enterprise software or technology industry, product serviceability programs, or software/hardware engineering interlocks
- Expertise in building sophisticated models in Excel or Google Sheets, with strong attention to detail.
- Cross-Functional Leadership & Orchestration: Ability to mobilize, align, and influence cross-functional teams (Engineering, R&D, Operations) without direct authority.
- Executive Communication: Skilled in translating technical, multi-layered data into polished, executive-ready presentations and business proposals.
- Agility & Drive: Comfort operating in fast-moving, high-visibility environments with evolving business priorities. Management consulting experience at a top-tier strategy firm or a recognized operational boutique firm.
-
Compensation Disclosure
The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/com-missioned roles) is expected to be the annual range listed below. The offered compensation may also include restricted stock units and a bonus.
$176,800.00 - $286,000.00/yrOur Commitment
We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.
We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.
Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.
All your information will be kept confidential according to EEO guidelines.
Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.Customer Operations Associate Jobs by Experience Level
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Find JobsCustomer Operations Associate Job Market
Who's Hiring
- Amazon40
- Vozzcom12
- Spectrum5
- Wolters Kluwer3
- Old Navy2
Top Industries Hiring
- Media & Entertainment
What Employers Look For
The qualifications that appear most often in customer operations associate jobs.
- One to three years of experience in customer service, operations, or a client-facing role
- Proficiency with CRM or ticketing platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills for internal and external stakeholders
- Ability to analyze data and produce operational reports or dashboards
- Experience managing workflows, queues, or SLA-driven processes
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Operations Associate Job Search
Tailor your resume to each posting
Customer operations associate job descriptions vary widely by industry. Pull the exact language from each posting, whether it emphasizes ticketing workflows, SLA management, or cross-functional coordination, and mirror those phrases in your resume's bullet points.
Quantify your process improvements
Hiring managers in operations roles want to see impact. Replace vague claims like 'improved efficiency' with specific outcomes: resolution time you cut, ticket volume you handled, or error rates you reduced through a process change you owned.
Apply early to roles that fit
Migrate Mate lists customer operations associate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by their operations stack
Many postings name specific tools like Salesforce, Zendesk, or similar platforms. If you have hands-on experience with those tools, lead with that in your application. Matching the tech stack signals you can contribute from day one.
Prepare a scenario answer for escalations
Almost every customer operations interview includes a question about handling a frustrated customer or a broken process. Have a ready example that shows you diagnosed the root cause, not just resolved the ticket, and what changed afterward.
Negotiate scope, not just compensation
In operations roles, the breadth of what you own, such as which queues, processes, or accounts, shapes your career trajectory. When you receive an offer, clarify what you'll own in the first year and what growth in scope looks like.
Customer Operations Associate Jobs: Frequently Asked Questions
Which companies are hiring the most customer operations associates?
The companies hiring the most customer operations associates right now include Amazon, Vozzcom, and Spectrum, with the largest share of openings in California, Texas, and New York, based on current listings on Migrate Mate as of November 2026. High-growth fintech, healthtech, and logistics companies tend to open the most roles at this level.
How many customer operations associate jobs are remote?
About 18% of customer operations associate openings are fully remote or hybrid as of November 2026, reflecting strong employer demand for distributed support capacity. Sub-areas like customer success coordination, order management, and billing operations tend to have the highest share of remote-eligible postings, while on-site work is more common in warehouse or fulfillment-adjacent roles.
How do you become a customer operations associate?
Start by building experience in a customer-facing or support role, even in a part-time or contract capacity. Develop proficiency with at least one CRM or ticketing platform. Learn to document processes and communicate cross-functionally. Applying to entry-level operations coordinator or customer support specialist roles is a common path before moving into an associate title with broader ownership.
Can you get hired as a customer operations associate with no experience?
Yes, some companies hire candidates with no formal operations experience if they can demonstrate strong organizational habits, clear written communication, and comfort with software tools. Retail, hospitality, or any client-facing work counts. Highlighting a specific example of a process you improved or a problem you solved independently, even outside a formal job, makes a real difference in a competitive applicant pool.
What does the customer operations associate interview process look like?
Most processes run three to four stages. An initial recruiter screen assesses your background and communication style. A hiring manager interview focuses on situational questions about handling customer issues, prioritizing competing tasks, and collaborating with other teams. Some employers add a short take-home exercise involving a data set or a written response to a mock customer scenario before a final interview.
Where can I find and apply to customer operations associate jobs?
You can find and apply to customer operations associate jobs on Migrate Mate, which lists current openings from across the United States. Find roles that fit your experience and location, then apply directly to each listing from the page.
See All 90 Customer Operations Associate Jobs
Find roles that match your experience and apply in just a few clicks.
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