Complaints Handler Jobs
Complaints Handler jobs are open across financial services, insurance, healthcare, utilities, and retail, from entry-level agent to senior specialist and team lead, with specializations in regulatory compliance, escalations handling, and customer dispute resolution. See the openings below and apply to the ones that match your experience.
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Complaints and Grievances Program Manager – THPG
Bring your passion to Texas Health so we are Better + Together
Work Location: Texas Health Physicians Group 612 E. Lamar TX 76011
Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week.
Department Highlights:
Serve as subject matter experts in patient safety, supporting more than 250 clinics across the DFW area.
Partner with clinic staff, leaders, and executives to advance the High Reliability Organization (HRO) journey.
Support patient safety investigations, event reviews, and proactive risk-reduction initiatives.
Collaborate across multidisciplinary teams to drive organizational learning and continuous improvement
What You Will Do:
Support THPG patient safety, risk management programs with a focus on patient and consumer complaints coordination strategies. Provide support and guidance to the THPG personnel and acts as a resource to leaders and staff for patient safety event
investigation, complaints management, relevant regulatory compliance, high reliability, and all
identified potentially compensable events (consumers and product).
10%
Investigate, evaluate, and analyze events related to complaints and that threaten or potentially threaten patient safety through the following: review of medical records, identification and interview of staff, collection of data and/or creating
timelines, review of related literature, review of applicable policies and review of event reporting. Demonstrates knowledge and competency of maintaining event reporting system and review, investigation, and evaluation of harm events and feedback events per defined methodology, process and policy.
10%
Lead efforts to increase organizational understanding of patient safety and risk management initiatives, complaints and high reliability principles through dedicated educational programs for staff. Programs may be at THPG or coordinated through THRU.
10%
Actively participate in and provide support for patient safety, complaint and trends and quality initiatives including event investigation, event classification and cause analysis. 10%
Facilitate and/or participate with various task forces, committees and ad-hoc committees both at the system, and THPG level to implement identified patient safety and clinical risk and complaint initiatives as needed with on-going monitoring and involvement to ensure continued progress. Coordinate the selection, presentation and follow-up of cases to assigned Committees.
This position is responsible for providing in-depth, proactive consultation and support to leaders and staff guided by meaningful data dissection and visualizations, as well as providing an accurate compilation of data through regular and special reports regarding THPG service, performance, appropriately prepared for leadership at all levels including the Boards of Trustees. 10%
Supports development and implementation of preventive risk management programs. Serves as a resource for efforts with education and training staff in appropriate procedures, documentation, reporting, and follow-up in key areas of risk management and complaints. Acts as the organizations expert resource in risk reduction and keeps abreast of trends in the industry. Responsible for ensuring the organization is compliant with new and revised national, state, and local healthcare risk-patient safety and complaints/grievances associated THR policy, laws, statutes, community standards and laws.
10%
Serves as an all encompassing support regarding complaint management to align with THPG's mission and goals as well THR processes for patient and consumer complaint management workflow and reporting. Provides oversight of standard and process by acting as facilitator for trending and management of complaints; potential compensatory events; evaluates resolution and documentation. Collaborates as needed with Texas Health System Patient Safety/Risk, Compliance and Legal to resolve co-worker, patient, and consumer complaints.
This role will have oversight and collaboration with the THPG Professionalism Program CARS and PARS Programs. 10%
Prepares timely and accurate communication of patient feedback results based upon THR Complaints and Grievances policy and process.
10%
Analyze data and identify trends and solutions to reducing harm across THPG. Collects and trends patient safety and clinical risk data to guide initiatives and improvement efforts. Demonstrate advanced data management, communication, analytical and decision- making skills on a consistent basis effectively working with project teams to understand and respond to meaningful data, generating change at both the entity and system level through the entire project life cycle. Maintains confidentiality when accessing patient information.
10%
Builds and maintains trusting relationships with both internal and external customers to enhance communication
regarding risk and safety. Participates as a member of appropriate committees and task forces assigned to improve quality and safety and to reduce organizational risk. Develops and maintains collaborative relationships to enhance program effectiveness and advises how to manage risks. Can build trust while maintaining confidentiality. Has a high emotional intelligence and acts as effective team leader and influencer.
10%
What You Need:
Education
Bachelor's Degree Nursing preferred Or other related clinical profession Req Or
Master's Degree Related field Pref
Experience
5 Years Progressive experience in clinical healthcare with the most recent experience being at least 3 years in healthcare risk management, patient safety, grievance coordination and/or quality program management with proven experience leading inter-professional teams with deployment of effective and reliable processes. Req and
3 Years Experience in High Reliability Organization (HRO) principles and leadership. Pref
Licenses and Certifications
RN - Registered Nurse RN - Registered Nurse Upon Hire Req Or
Other Clinical Healthcare Related Field Upon Hire Req And
CPHQ - Certified Professional in Healthcare Quality 12 Months Req Or
CPPS - Certified Professional in Patient Safety 12 Months Req Or
CPHRM - Certified Professional in Healthcare Risk Management 12 Months Req Or
CRM - Certified Risk Manager 12 Months Req
Skills
Effective communicator with proven experience in working with inter-professional teams to achieve positive outcomes. Excellent verbal, written, and presentation skills are required to ensure clear communication with entity senior leadership and staff. Displays good organizational skills with ability to manage multiple projects, meeting agreed upon timelines. Work independently and intentionally. Able to set direction, provide guidance, build consensus, and develop inter-professional teams to address identified risk. Ability to acquire and review multiple data sources and provide detailed analysis to the appropriate Business Unit. Must have advanced MS Office (Word, Excel, PowerPoint) experience. This position requires expertise and understanding of healthcare regulatory agency standards and national patient safety goals. The incumbent must be comfortable with managing multiple projects simultaneously.
Supervision
Individual Contributor
ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%
Physical Demands
Sedentary
Travel Requirements
Local 10% Potential visits to clinics
Complaints and Grievances Program Manager – THPG
Bring your passion to Texas Health so we are Better + Together
Work Location: Texas Health Physicians Group 612 E. Lamar TX 76011
Work Hours: Full Time Days (8:00am-5:00pm) for 40 hrs/week.
Department Highlights:
Serve as subject matter experts in patient safety, supporting more than 250 clinics across the DFW area.
Partner with clinic staff, leaders, and executives to advance the High Reliability Organization (HRO) journey.
Support patient safety investigations, event reviews, and proactive risk-reduction initiatives.
Collaborate across multidisciplinary teams to drive organizational learning and continuous improvement
What You Will Do:
Support THPG patient safety, risk management programs with a focus on patient and consumer complaints coordination strategies. Provide support and guidance to the THPG personnel and acts as a resource to leaders and staff for patient safety event
investigation, complaints management, relevant regulatory compliance, high reliability, and all
identified potentially compensable events (consumers and product).
10%
Investigate, evaluate, and analyze events related to complaints and that threaten or potentially threaten patient safety through the following: review of medical records, identification and interview of staff, collection of data and/or creating
timelines, review of related literature, review of applicable policies and review of event reporting. Demonstrates knowledge and competency of maintaining event reporting system and review, investigation, and evaluation of harm events and feedback events per defined methodology, process and policy.
10%
Lead efforts to increase organizational understanding of patient safety and risk management initiatives, complaints and high reliability principles through dedicated educational programs for staff. Programs may be at THPG or coordinated through THRU.
10%
Actively participate in and provide support for patient safety, complaint and trends and quality initiatives including event investigation, event classification and cause analysis. 10%
Facilitate and/or participate with various task forces, committees and ad-hoc committees both at the system, and THPG level to implement identified patient safety and clinical risk and complaint initiatives as needed with on-going monitoring and involvement to ensure continued progress. Coordinate the selection, presentation and follow-up of cases to assigned Committees.
This position is responsible for providing in-depth, proactive consultation and support to leaders and staff guided by meaningful data dissection and visualizations, as well as providing an accurate compilation of data through regular and special reports regarding THPG service, performance, appropriately prepared for leadership at all levels including the Boards of Trustees. 10%
Supports development and implementation of preventive risk management programs. Serves as a resource for efforts with education and training staff in appropriate procedures, documentation, reporting, and follow-up in key areas of risk management and complaints. Acts as the organizations expert resource in risk reduction and keeps abreast of trends in the industry. Responsible for ensuring the organization is compliant with new and revised national, state, and local healthcare risk-patient safety and complaints/grievances associated THR policy, laws, statutes, community standards and laws.
10%
Serves as an all encompassing support regarding complaint management to align with THPG's mission and goals as well THR processes for patient and consumer complaint management workflow and reporting. Provides oversight of standard and process by acting as facilitator for trending and management of complaints; potential compensatory events; evaluates resolution and documentation. Collaborates as needed with Texas Health System Patient Safety/Risk, Compliance and Legal to resolve co-worker, patient, and consumer complaints.
This role will have oversight and collaboration with the THPG Professionalism Program CARS and PARS Programs. 10%
Prepares timely and accurate communication of patient feedback results based upon THR Complaints and Grievances policy and process.
10%
Analyze data and identify trends and solutions to reducing harm across THPG. Collects and trends patient safety and clinical risk data to guide initiatives and improvement efforts. Demonstrate advanced data management, communication, analytical and decision- making skills on a consistent basis effectively working with project teams to understand and respond to meaningful data, generating change at both the entity and system level through the entire project life cycle. Maintains confidentiality when accessing patient information.
10%
Builds and maintains trusting relationships with both internal and external customers to enhance communication
regarding risk and safety. Participates as a member of appropriate committees and task forces assigned to improve quality and safety and to reduce organizational risk. Develops and maintains collaborative relationships to enhance program effectiveness and advises how to manage risks. Can build trust while maintaining confidentiality. Has a high emotional intelligence and acts as effective team leader and influencer.
10%
What You Need:
Education
Bachelor's Degree Nursing preferred Or other related clinical profession Req Or
Master's Degree Related field Pref
Experience
5 Years Progressive experience in clinical healthcare with the most recent experience being at least 3 years in healthcare risk management, patient safety, grievance coordination and/or quality program management with proven experience leading inter-professional teams with deployment of effective and reliable processes. Req and
3 Years Experience in High Reliability Organization (HRO) principles and leadership. Pref
Licenses and Certifications
RN - Registered Nurse RN - Registered Nurse Upon Hire Req Or
Other Clinical Healthcare Related Field Upon Hire Req And
CPHQ - Certified Professional in Healthcare Quality 12 Months Req Or
CPPS - Certified Professional in Patient Safety 12 Months Req Or
CPHRM - Certified Professional in Healthcare Risk Management 12 Months Req Or
CRM - Certified Risk Manager 12 Months Req
Skills
Effective communicator with proven experience in working with inter-professional teams to achieve positive outcomes. Excellent verbal, written, and presentation skills are required to ensure clear communication with entity senior leadership and staff. Displays good organizational skills with ability to manage multiple projects, meeting agreed upon timelines. Work independently and intentionally. Able to set direction, provide guidance, build consensus, and develop inter-professional teams to address identified risk. Ability to acquire and review multiple data sources and provide detailed analysis to the appropriate Business Unit. Must have advanced MS Office (Word, Excel, PowerPoint) experience. This position requires expertise and understanding of healthcare regulatory agency standards and national patient safety goals. The incumbent must be comfortable with managing multiple projects simultaneously.
Supervision
Individual Contributor
ADA Requirements
Extreme Heat 1-33%
Extreme Cold 1-33%
Extreme Swings in Temperature 1-33%
Extreme Noise 1-33%
Working Outdoors 1-33%
Working Indoors 67% or more
Mechanical Hazards 1-33%
Electrical Hazards 1-33%
Explosive Hazards 1-33%
Fume/Odor Hazards 1-33%
Dust/Mites Hazards 1-33%
Chemical Hazards 1-33%
Toxic Waste Hazards 1-33%
Radiation Hazards 1-33%
Wet Hazards 1-33%
Heights 1-33%
Other Conditions 1-33%
Physical Demands
Sedentary
Travel Requirements
Local 10% Potential visits to clinics
See All 24 Complaints Handler Jobs
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Find Complaints Handler JobsComplaints Handler Job Market
Who's Hiring
Top Industries Hiring
- Science & Research
- Staffing & Recruiting
- Technology & Software
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in complaints handler jobs.
- 1-2 years of experience in customer service, complaint handling, or dispute resolution
- Strong written and verbal communication skills with a professional, empathetic tone
- Familiarity with case management or customer relationship management software
- Ability to work under pressure and manage high volumes of complex or sensitive cases
- Knowledge of relevant regulatory or compliance frameworks for the specific industry
- High school diploma or equivalent required, with an associate or bachelor's degree preferred
Tips for Your Complaints Handler Job Search
Tailor your resume to complaint outcomes
Hiring managers want to see resolution rates, de-escalation examples, and process improvements you drove. Replace vague phrases like 'handled complaints' with specific outcomes, such as reducing repeat contacts or cutting average handling time.
Highlight relevant compliance and regulatory knowledge
Many complaints handler roles in financial services and utilities require familiarity with FCA guidelines, CFPB expectations, or sector-specific codes of practice. Call out any regulatory frameworks you've worked within directly on your resume and cover letter.
Apply early to roles that fit
Migrate Mate lists complaints handler openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for behavioral scenario questions
Interviewers for complaints handler roles consistently use STAR-format questions around difficult customers, policy conflicts, and cross-team escalations. Prepare two or three detailed examples that show how you balanced empathy with adherence to company policy.
Target job titles beyond the obvious
Openings for this work are also posted as Customer Resolution Specialist, Member Advocate, Dispute Resolution Advisor, and Patient Relations Coordinator. Searching only 'complaints handler' will miss a significant share of relevant listings.
Negotiate using total compensation, not just base
Complaints handler offers often include shift differentials, performance bonuses tied to customer satisfaction scores, and wellness benefits. When negotiating, ask specifically about how performance metrics affect variable pay before accepting any offer.
Complaints Handler Jobs: Frequently Asked Questions
Which companies are hiring the most complaints handlers?
The most active employers for complaints handlers right now are Amgen, Deka Research & Development, and McCalla Raymer Liebert Pierce, and the most openings are in California, New Hampshire, and Ohio, based on current listings on Migrate Mate as of November 2026. Financial services firms, insurance carriers, and large healthcare networks tend to maintain the highest ongoing demand for this role.
How many complaints handler jobs are remote?
About 33% of complaints handler openings are fully remote or hybrid as of November 2026, reflecting the role's suitability for phone and digital-channel work. Fully remote positions are most common in financial services complaint resolution and insurance claims dispute roles, where case work is managed entirely through digital systems.
How do you become a complaints handler?
Start by building experience in a customer-facing role such as customer service representative, call center agent, or client support associate, where you regularly handle dissatisfied customers. From there, develop familiarity with case management tools and any compliance frameworks relevant to your target industry. Applying for junior complaints handler or customer resolution roles is the standard next step, with progression to senior or specialist positions based on performance metrics like resolution rate and customer satisfaction scores.
Can you get hired as a complaints handler with little experience?
Yes, many entry-level complaints handler roles require only a high school diploma and some customer-facing experience, which can come from retail, hospitality, or call center work. Emphasize transferable skills like active listening, written communication, and staying calm under pressure. Some employers in insurance and utilities hire directly into complaints teams and provide in-house regulatory or compliance training once you're on board.
What does the complaints handler interview process look like?
Most complaints handler interviews include a phone or video screen focused on communication style and availability, followed by a structured behavioral interview where you'll be asked to walk through real examples of handling difficult customers or resolving disputes. Some employers in regulated industries add a written assessment or scenario exercise to test how you document case notes and apply policy under pressure. Final-stage interviews often involve a team lead or compliance officer.
Where can I find and apply to complaints handler jobs?
You can find and apply to complaints handler jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience level and industry background, then apply directly to each one that fits.
See All 24 Complaints Handler Jobs
Find roles that match your experience and apply in just a few clicks.
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