CX Manager Jobs
CX Manager jobs are open across technology, retail, financial services, and healthcare, at every level from associate to senior and director, with specializations in customer journey mapping, voice-of-customer programs, and service operations. See the openings below and apply to the ones that match your experience.
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Summary:
Customer Office seeks a Senior Manager to lead high priority, high visibility strategic programs that will fundamentally improve our customer experiences. These programs include:
- Customer Communications Modernization: Improving how we communicate with customers by updating existing letters/emails/push notifications/SMS and creating a new strategy for Card intent owners to launch new communications
- Card Leadership Team Customer Listening: Lead the quarterly call listening program for Daniel and his LT by selecting session topics and collaborating with partners to facilitate successful listening sessions
- Intent Tracking: Keep a pulse on major intent launching across Card that may impact CX
The ideal candidate is a strong executive communicator who is comfortable managing white space problem statements and collaborating cross-functionally. Additionally, this person manages a team of analysts and project managers.
General Responsibilities:
- Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
- Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
- Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
- Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
- Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
- Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
- Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
- Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
- Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
- Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
- Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
- Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Basic Qualifications:
- Bachelor’s Degree
- At least 3 years of experience performing quantitative analysis
- At least 3 years of experience performing qualitative analysis
- At least 1 year of experience performing people management
- At least 1 year of experience performing project management
Preferred Qualifications:
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
- 5+ years of experience in quantitative analysis
- 5+ years of experience in qualitative analysis
- 2+ years of experience in people management
- 2+ years of experience in product development
- 2+ years of experience in financial modeling
- 2+ years of experience in economic forecasting
- 2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,700 - $229,100 for Sr. Business ManagerRichmond, VA: $182,500 - $208,300 for Sr. Business Manager
New York, NY: $219,000 - $249,900 for Sr. Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Summary:
Customer Office seeks a Senior Manager to lead high priority, high visibility strategic programs that will fundamentally improve our customer experiences. These programs include:
- Customer Communications Modernization: Improving how we communicate with customers by updating existing letters/emails/push notifications/SMS and creating a new strategy for Card intent owners to launch new communications
- Card Leadership Team Customer Listening: Lead the quarterly call listening program for Daniel and his LT by selecting session topics and collaborating with partners to facilitate successful listening sessions
- Intent Tracking: Keep a pulse on major intent launching across Card that may impact CX
The ideal candidate is a strong executive communicator who is comfortable managing white space problem statements and collaborating cross-functionally. Additionally, this person manages a team of analysts and project managers.
General Responsibilities:
- Strategic leadership: Develop business strategies that will drive growth, profitability, and competitive success for Capital One in the face of shifting consumer and regulatory behavior
- Business ownership: Have an ownership mindset, and potentially P&L accountability for a business segment. Strategic planning with a 1-6 month horizon
- Leadership: May manage and develop a team of analysts. Coaching and mentoring associates throughout the organization with a goal of developing and retaining talent at Capital One
- Product: Develop and implement new product and pricing strategies for various lending products; lead product level modeling/analytics
- Marketing: Lead direct to consumer marketing efforts for select products, and strategic intent for products distributed through various channels. Build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go-to-market strategies
- Credit Risk: Drive step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
- Execution: Coordinate across the line of business to manage and sequence delivery of business intent, build business requirements and execute against the product strategy. Oversee multiple projects and programs concurrently
- Partnership: Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
- Strategic & analytic orientation: A proven track record of decision making and problem solving based on analytics. Conceptual thinking skills must be complemented by a strong quantitative orientation, given that a large part of the business is based on rigorous analytic marketing & credit risk management
- Strong business judgment, leadership and integrity: He/she should be a tenacious decision maker, able to bring a healthy, aggressive, yet responsible approach to business
- Solid people leadership experience: Ability to build and leverage the capabilities of a high-performing team, as well as business partners across the enterprise. He/she should foster innovation, drive critical decisions, hold business partners accountable, and be able to consistently deliver results
- Strong executive communication skills: Impeccable written and oral communication credentials, coupled with strategic influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills
- Clear results orientation: display an intense focus on achieving both short and long term goals. He/she should be able to drive and execute an agenda in an uncertain and fluid environment
- Successful track record of thriving in a fast paced, entrepreneurial and dynamic environment. Previous consulting experience is a plus
Basic Qualifications:
- Bachelor’s Degree
- At least 3 years of experience performing quantitative analysis
- At least 3 years of experience performing qualitative analysis
- At least 1 year of experience performing people management
- At least 1 year of experience performing project management
Preferred Qualifications:
- Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering
- 5+ years of experience in quantitative analysis
- 5+ years of experience in qualitative analysis
- 2+ years of experience in people management
- 2+ years of experience in product development
- 2+ years of experience in financial modeling
- 2+ years of experience in economic forecasting
- 2+ years of experience in project management
Capital One will consider sponsoring a new qualified applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
McLean, VA: $200,700 - $229,100 for Sr. Business ManagerRichmond, VA: $182,500 - $208,300 for Sr. Business Manager
New York, NY: $219,000 - $249,900 for Sr. Business Manager
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
CX Manager Jobs by Experience Level
See All 37 CX Manager Jobs
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Find CX Manager JobsCX Manager Job Market
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
- Construction & Real Estate
- Manufacturing
What Employers Look For
The qualifications that appear most often in CX manager jobs.
- Three or more years of experience managing customer experience or service operations programs
- Demonstrated ability to analyze customer feedback data and translate findings into actionable improvements
- Proficiency with CX platforms, survey tools, and customer support or ticketing systems
- Experience developing and reporting on CX metrics such as NPS, CSAT, and CES
- Strong cross-functional collaboration skills to align product, marketing, and operations around the customer
- Bachelor's degree in business, communications, marketing, or a related field
Tips for Your CX Manager Job Search
Quantify your CX impact metrics
Hiring managers for cx manager roles want numbers, not narratives. Pull NPS lift, CSAT improvement, churn reduction, or ticket deflection rates from your past roles and put them in your resume bullets so your business impact is immediately visible.
Tailor your resume to channel focus
CX manager postings often specify a channel, whether that's digital, in-store, contact center, or omnichannel. Match your resume's headline and summary to the channel the role emphasizes, since a generalist resume loses out to one that mirrors the exact scope the team is hiring for.
Apply early to roles that fit
Migrate Mate lists cx manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by CX maturity stage
A startup building its first CX function wants a generalist who can set up tools and processes from scratch. An enterprise wants someone to optimize what already exists. Identify which stage a company is at before applying and frame your experience around what they actually need.
Prepare a case study for the interview
Most cx manager interviews include a scenario round where you're asked to diagnose a broken customer journey or redesign a feedback loop. Bring a real example from your own background, structured as the problem, your decision process, the action you took, and the outcome.
Negotiate scope alongside compensation
CX manager roles vary enormously in authority, so clarify during the offer stage whether the role owns budget, headcount, and tooling decisions or is primarily advisory. Scope determines your ability to deliver results, which affects your long-term career positioning in the role.
CX Manager Jobs: Frequently Asked Questions
Which companies are hiring the most cx managers?
Smith Seckman Reid, Amazon, and WSP are hiring the most cx managers right now, with openings concentrated in Texas, New York, and Tennessee, based on current listings on Migrate Mate as of November 2026. Demand is highest at companies undergoing customer experience transformation or scaling their post-sales operations.
How many cx manager jobs are remote?
About 44% of cx manager openings are fully remote or hybrid as of November 2026, reflecting the role's heavy reliance on digital tools and cross-functional collaboration that translates well to distributed work. Sub-areas like voice-of-customer program management and digital CX strategy tend to be the most remote-friendly, while roles tied to physical service environments or in-store operations more often require on-site presence.
How do you become a cx manager?
Start by building hands-on experience in a customer-facing role such as support, success, or service operations, where you learn what breaks down in real customer interactions. Move into a role where you can own a process improvement project, build a feedback loop, or manage a small team. Develop fluency in CX measurement frameworks, then pursue a manager-level role once you can point to measurable outcomes you drove directly.
Can you get hired as a cx manager with little experience?
You can get hired into a junior or associate cx manager role by emphasizing transferable skills from customer support, operations, or project management rather than waiting for a full cx manager title on your resume. Demonstrating that you've owned a customer-facing initiative, analyzed feedback data, or coordinated across teams to fix a service problem carries more weight than years of experience alone at the entry level.
What does the cx manager interview process look like?
Most cx manager interviews begin with a recruiter screen focused on your background and channel experience, followed by a hiring manager conversation about your approach to measuring and improving customer outcomes. Expect at least one structured competency round with behavioral questions and a practical exercise, often a case study asking you to diagnose a customer journey problem or build a feedback strategy, before a final round with a cross-functional stakeholder or director.
Where can I find and apply to cx manager jobs?
You can find and apply to cx manager jobs on Migrate Mate, which lists current openings from across the United States in one place. Search for roles that match your experience level and industry focus, then apply directly to each listing that fits.
See All 37 CX Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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