Customer Support Administrator Jobs
Customer Support Administrator jobs are open across healthcare, technology, financial services, and retail, from entry-level to senior and team lead, with specializations in ticketing systems, escalation management, and customer lifecycle coordination. Find a role that fits below and apply directly.
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Showing 5 of 13+ Customer Support Administrator jobs
Installation Responsibilities:
- Performs hardware installation of network equipment (routers, switches, wireless access points, etc.) as per cabinet layouts.
- Performs cabling and cable management (dressing and labeling) activities as per cable layout.
- Racks and stacks equipment in cabinets and racks and associated cable management.
- Performs de-installation, inventory, and packing of old equipment for disposal.
- Conducts meetings with Government on-site personnel in support of the project timeline.
- Follows a checklist of project activities from travel planning, on-site coordination, installation, inventory, and collaboration with the project team.
- Uses ServiceNow for project activities and customer support.
- Inventories equipment and documents as per SOPs.
- Performs labeling of equipment as per documentation and SOPs.
- Unboxes, carries, and moves equipment to installation locations or shipping (for disposal).
- Follows safety guidelines and protocols (Proper PPE, jobsite cleanup, OSHA).
- Creates, updates, troubleshoots, and tracks customer issues and requests in ServiceNow.
- Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
- Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
- Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
- Manages user/workstation accounts and permissions within Active Directory.
- Performs system reimaging, remote desktop management, and remote connection tools.
- Communicates and coordinates support with end users.
- High School diploma with 6 - 9 years of experience, including 2-6 years of customer/IT support experience.
- Travel: Must be able to travel 70-80% of the time in the US and rent a car.
- Financial: Must qualify for a corporate credit card or use a personal card for travel and be reimbursed.
- Physical Requirement: Must be able to work on a ladder and/or scissor lift, work in confined spaces, and lift 50 pounds and move up to 75 pounds.
- Ability to work on your feet for the entire shift.
- Tools Experience: Basic Hand Tools: screwdriver (multi-bit), tape measure, snips, pliers (needle-nose and channel locks), punch-down tool, flashlight, work boots (steel-toe or composite-toe), gloves, and tool pouch.
- Record of on-time work attendance.
Clearance Required: Active Secret with the ability to obtain and hold DEA suitability
Desired Qualifications:
- ServiceNow ticketing experience.
- One or more of the following certifications are desired:
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Associate’s or Bachelor’s Degree.
- ITIL Foundations certification.
Installation Responsibilities:
- Performs hardware installation of network equipment (routers, switches, wireless access points, etc.) as per cabinet layouts.
- Performs cabling and cable management (dressing and labeling) activities as per cable layout.
- Racks and stacks equipment in cabinets and racks and associated cable management.
- Performs de-installation, inventory, and packing of old equipment for disposal.
- Conducts meetings with Government on-site personnel in support of the project timeline.
- Follows a checklist of project activities from travel planning, on-site coordination, installation, inventory, and collaboration with the project team.
- Uses ServiceNow for project activities and customer support.
- Inventories equipment and documents as per SOPs.
- Performs labeling of equipment as per documentation and SOPs.
- Unboxes, carries, and moves equipment to installation locations or shipping (for disposal).
- Follows safety guidelines and protocols (Proper PPE, jobsite cleanup, OSHA).
- Creates, updates, troubleshoots, and tracks customer issues and requests in ServiceNow.
- Supports Microsoft Windows environments, repairs/replaces system peripherals, including printers and scanners, and maintains configuration management data and documentation.
- Provides user support for mobile devices, including MDM (Mobile Device Management) solutions.
- Facilitates resolution of network, hardware, and software problems, including O365 and OneDrive.
- Manages user/workstation accounts and permissions within Active Directory.
- Performs system reimaging, remote desktop management, and remote connection tools.
- Communicates and coordinates support with end users.
- High School diploma with 6 - 9 years of experience, including 2-6 years of customer/IT support experience.
- Travel: Must be able to travel 70-80% of the time in the US and rent a car.
- Financial: Must qualify for a corporate credit card or use a personal card for travel and be reimbursed.
- Physical Requirement: Must be able to work on a ladder and/or scissor lift, work in confined spaces, and lift 50 pounds and move up to 75 pounds.
- Ability to work on your feet for the entire shift.
- Tools Experience: Basic Hand Tools: screwdriver (multi-bit), tape measure, snips, pliers (needle-nose and channel locks), punch-down tool, flashlight, work boots (steel-toe or composite-toe), gloves, and tool pouch.
- Record of on-time work attendance.
Clearance Required: Active Secret with the ability to obtain and hold DEA suitability
Desired Qualifications:
- ServiceNow ticketing experience.
- One or more of the following certifications are desired:
- CompTIA Security+
- CompTIA Network+
- CompTIA A+
- Associate’s or Bachelor’s Degree.
- ITIL Foundations certification.
Customer Support Administrator Jobs by Experience Level
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Find JobsCustomer Support Administrator Job Market
Who's Hiring
- GovCIO10
- ACL Digital1
- Stewart Signs1
- Astor Chocolate1
What Employers Look For
The qualifications that appear most often in customer support administrator jobs.
- Two or more years of experience in a customer support or administrative role
- Proficiency with CRM platforms such as Salesforce or Zendesk
- Strong written and verbal communication skills for cross-functional coordination
- Experience managing support tickets, queues, or escalation workflows
- Proficiency in Microsoft Office or Google Workspace productivity tools
- Associate or bachelor's degree in business administration or a related field
Tips for Your Customer Support Administrator Job Search
Tailor your resume to ticket volume
Customer support administrator roles vary widely in scale. Hiring managers want to see the size of queues you managed, the channels you handled, and the systems you used. Swap out generic support language for specifics from your actual day-to-day work.
Highlight your ATS and CRM proficiency
Employers screen for hands-on experience with customer relationship management and support platforms. Name the specific tools you have used in your resume and cover letter so your application clears keyword filters before a recruiter ever reads it.
Apply early to roles that fit
Migrate Mate lists customer support administrator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that match your escalation experience
Many listings distinguish between frontline support and administrator roles that own escalation paths or vendor coordination. Read each posting carefully for those signals and angle your cover letter toward the administrative and coordination duties, not just customer-facing ones.
Prepare for scenario-based interview questions
Interviewers for administrator roles focus on process ownership and cross-team coordination. Practice walking through a time you redesigned a support workflow, reduced a backlog, or resolved a recurring escalation, with a clear before-and-after structure in your answer.
Negotiate around scope, not just pay
When you receive an offer, ask which teams you will coordinate with, how success is measured in the first ninety days, and whether the role owns process improvement. Those details shape growth far more than a marginal salary difference and open the door to a stronger counteroffer.
Customer Support Administrator Jobs: Frequently Asked Questions
Which companies are hiring the most customer support administrators?
GovCIO, ACL Digital, and Stewart Signs are hiring the most customer support administrators right now, with openings concentrated in Texas, Virginia, and California, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume include healthcare, financial services, and technology.
How many customer support administrator jobs are remote?
About 0% of customer support administrator openings are fully remote or hybrid as of November 2026, reflecting the administrative and coordination-heavy nature of the role. Sub-areas such as ticket management, reporting, and vendor communication tend to be the most remote-friendly, while roles that require on-site team training or hardware support lean toward in-office arrangements.
How do you become a customer support administrator?
Start by building hands-on experience in a frontline customer support role, where you learn ticketing systems, escalation protocols, and communication workflows. From there, develop administrative skills in scheduling, reporting, and cross-team coordination. Earning a certification in a widely used CRM platform strengthens your profile, and moving into a team lead or senior support role is a common bridge before stepping into a full administrator title.
Can you get a customer support administrator job with little or no experience?
Yes, some entry-level customer support administrator roles are open to candidates with limited direct experience, particularly at smaller companies or startups. Employers often prioritize strong organizational skills, familiarity with support tools, and clear written communication over years on the job. Demonstrating that you have managed a high-volume inbox, coordinated schedules, or handled customer-facing tasks in any context can make your application competitive.
What does the customer support administrator interview process look like?
Most hiring processes for this role include an initial screening call focused on your support and administrative background, followed by one or two interviews with the hiring manager and sometimes a team lead. Expect scenario-based questions about how you handle escalations, manage competing priorities, or improve a broken support process. Some employers add a short written exercise or a walkthrough of how you would set up a support workflow in a tool they use.
Where can I find and apply to customer support administrator jobs?
You can find and apply to customer support administrator jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing from the page.
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