Call Center Director Jobs
Call Center Director jobs are open across healthcare, financial services, retail, telecom, and BPO, at every level from emerging manager to senior executive, with specializations in workforce management, customer experience strategy, and operations leadership. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 647+ Call Center Director jobs
Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:
Customer Service Representative
SALARY RANGE: $24.00/hour - $25.50/hour
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ESSENTIAL DUTIES
- Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
- Effectively communicate the various commercial and industrial services available and the cost associated with the service
- Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
- Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
- Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
- Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
- Assist walk in customers, processes / post payments and performs cash register functions
- Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
- Resolve billing disputes and effectively interprets and explains account history
- Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
- Perform suppress billing functions
- Handle return mail by gathering accurate customer information and resubmitting the bill
- Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
- Print invoices that have been generated
- Process refund request according to procedures and brings them to a “0” balance
- Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
- Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
- Ensures compliance with company policies and applicable regulations throughout the collections process
- Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
- Good oral and written communication skills.
- Good listening skills and ability to elicit information.
- Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
- Flexible and have ability to handle multiple tasks.
- Detail oriented and have concern for quality.
- Computer Skills and ability to operate a 10-Key are required.
- Ability to learn and correctly interpret and apply policies and procedures.
- Ability to calculate change and file alpha & numeric documents.
- Demonstrates professionalism while maintaining positive and respectful customer relationships
- Strong attention to detail and organizational skills to manage multiple accounts effectively
- Maintains a positive attitude
TRAINING AND EXPERIENCE:
- Previous customer service experience, required
- Previous call center experience, preferred
PHYSICAL:
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
- Will work in an office environment and have daily contact with the public.
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:
Customer Service Representative
SALARY RANGE: $24.00/hour - $25.50/hour
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ESSENTIAL DUTIES
- Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
- Effectively communicate the various commercial and industrial services available and the cost associated with the service
- Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
- Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
- Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
- Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
- Assist walk in customers, processes / post payments and performs cash register functions
- Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
- Resolve billing disputes and effectively interprets and explains account history
- Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
- Perform suppress billing functions
- Handle return mail by gathering accurate customer information and resubmitting the bill
- Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
- Print invoices that have been generated
- Process refund request according to procedures and brings them to a “0” balance
- Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
- Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
- Ensures compliance with company policies and applicable regulations throughout the collections process
- Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
- Good oral and written communication skills.
- Good listening skills and ability to elicit information.
- Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
- Flexible and have ability to handle multiple tasks.
- Detail oriented and have concern for quality.
- Computer Skills and ability to operate a 10-Key are required.
- Ability to learn and correctly interpret and apply policies and procedures.
- Ability to calculate change and file alpha & numeric documents.
- Demonstrates professionalism while maintaining positive and respectful customer relationships
- Strong attention to detail and organizational skills to manage multiple accounts effectively
- Maintains a positive attitude
TRAINING AND EXPERIENCE:
- Previous customer service experience, required
- Previous call center experience, preferred
PHYSICAL:
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
- Will work in an office environment and have daily contact with the public.
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
See All 647+ Call Center Director Jobs
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Find Call Center Director JobsCall Center Director Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T6
- Cognizant6
- Emanate Health6
- HealthRIGHT 3606
Top Industries Hiring
- Healthcare & Medical Services12
- Technology & Software5
- Consulting & Professional Services3
- Insurance2
- Retail1
What Employers Look For
The qualifications that appear most often in call center director jobs.
- Five or more years of call center or contact center leadership experience
- Proven ability to manage large agent teams and hit service-level targets
- Experience with workforce management and quality monitoring platforms
- Strong data analysis skills with reporting on KPIs like AHT, FCR, and CSAT
- Bachelor's degree in business, operations management, or a related field
- Experience leading cross-functional initiatives including technology implementations
Tips for Your Call Center Director Job Search
Quantify workforce scale on your resume
Hiring managers want to see the size of teams you've led and the volume of interactions your center handled. Replace vague claims with specifics: agent headcount, inbound call volume per month, and measurable service-level improvements you drove directly.
Highlight your platform and tooling depth
Call center director listings routinely screen for familiarity with workforce management software, quality monitoring tools, and CRM systems. Name the specific platforms you've used and the context, whether that's scheduling, forecasting, or quality assurance workflows.
Apply early to roles that fit
Migrate Mate lists call center director openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to omnichannel or voice focus
Some employers run voice-heavy operations while others prioritize chat, email, and digital channels. Read each job description carefully and reframe your experience to match the channel mix the employer emphasizes before you submit.
Prepare a turnaround or build story for interviews
Interviewers for director-level roles almost always probe for a situation where you inherited a struggling operation or built one from scratch. Prepare a detailed example with the context, the decisions you made, and the outcome you delivered.
Negotiate total compensation, not just base pay
Director-level offers often include performance bonuses tied to service-level agreements, attrition targets, or CSAT scores. Understand what metrics trigger those bonuses and whether the targets are realistic before you accept any offer.
Call Center Director Jobs: Frequently Asked Questions
Which companies are hiring the most call center directors?
The companies hiring the most call center directors right now include Oak Street Health, part of CVS Health, AT&T, and Cognizant, with the largest share of openings in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Healthcare systems, financial services firms, and large BPO providers consistently represent the highest concentration of open roles.
How many call center director jobs are remote?
About 55% of call center director openings are fully remote or hybrid as of November 2026, with fully on-site roles still common for operations that manage large physical floor environments. Remote and hybrid arrangements appear most frequently in roles focused on strategy, vendor oversight, and digital-channel operations rather than direct floor supervision.
How do you become a call center director?
Most call center directors move up through frontline supervisor and manager roles, building experience in scheduling, quality assurance, and performance coaching before stepping into director-level responsibilities. Strengthening your data analysis skills, earning a workforce management or operations certification, and leading a cross-functional project such as a platform migration or service-model redesign significantly improves your path to a director title.
Can you get a call center director job with limited director-level experience?
Some employers will hire a strong operations manager into a director role if you can demonstrate you've owned outcomes at scale, such as managing a large team through a growth period or leading a turnaround on a key performance metric. Framing your resume around measurable impact rather than titles, and targeting mid-size companies or rapidly growing operations that promote from within, gives you the best opening when your director experience is limited.
What does the call center director interview process look like?
Most call center director interview processes include an initial screening with a recruiter, followed by a panel or series of interviews with operations leadership, HR, and sometimes finance. Expect behavioral questions about managing attrition, hitting service-level agreements, and handling escalations, as well as a case or scenario exercise where you walk through how you'd approach an operational challenge or build out a new team.
Where can I find and apply to call center director jobs?
You can find and apply to call center director jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your experience and preferences, and apply directly to each listing that fits.
See All 647+ Call Center Director Jobs
Find roles that match your experience and apply in just a few clicks.
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