Customer Care Team Leader Jobs
Customer Care Team Leader jobs are open across retail, telecommunications, financial services, healthcare, and BPO companies, at every level from shift supervisor to senior team lead, with specializations in complaint resolution, coaching and QA, and omnichannel support operations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 12,903+ Customer Care Team Leader jobs
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
Meijer Rewards
- Weekly pay
- Scheduling flexibility
- Paid parental leave
- Paid education assistance
- Team member discount
- Development programs for advancement and career growth
Please review the job profile below and apply today!
ROLE AND RESPONSIBILITIES
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
What You'll be Doing:
- Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
- Responsible for staffing, selection and hiring to achieve staffing needs.
- Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
- Documents and applies disciplinary actions and makes recommendations concerning discharge.
- Responsible for P&L, achieving sales and maintaining shrink for the department.
- Models exceptional, fast and friendly customer service.
- Communicates the Meijer Friendly Initiative in all team meetings and conversations.
- Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
- Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
- Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
- Promotes a safe work environment.
- Reliable and consistent attendance required.
- Performs other duties as assigned.
BASIC QUALIFICATIONS
- High school diploma or its equivalent required.
- 2-3 years of related retail experience.
- One year of management experience.
- Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
- Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
- Demonstrated ability to resolve conflict and by addressing root cause issues.
- Demonstrated ability to manage multiple tasks.
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
- Demonstrated ability to teach suggestive selling.
- Demonstrated ability to lead an organization that practices working safely at all times.
- Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
- Successful completion of all required certifications.
As a family company, we serve people and communities. When you work at Meijer, you’re provided with career and community opportunities centered around leadership, personal growth and development. Consider joining our family – take care of your career and your community!
Meijer Rewards
- Weekly pay
- Scheduling flexibility
- Paid parental leave
- Paid education assistance
- Team member discount
- Development programs for advancement and career growth
Please review the job profile below and apply today!
ROLE AND RESPONSIBILITIES
Plans, directs and supervises team members in the day to day operations within various departments of the store. Serves as the mentor and coach for all team members. Implements strategies to improve customer service, drive store sales while ensuring customer needs are met and service is quick and efficient. Maintains store appearance with a focus on prime shopping hours, product presentation and company standards.
What You'll be Doing:
- Ensure a positive company image by providing courteous, friendly, and efficient service to customers and team members.
- Responsible for staffing, selection and hiring to achieve staffing needs.
- Promotes succession planning by providing career paths, identifying development needs for the team members, and being involved with and accountable for promotion decisions.
- Documents and applies disciplinary actions and makes recommendations concerning discharge.
- Responsible for P&L, achieving sales and maintaining shrink for the department.
- Models exceptional, fast and friendly customer service.
- Communicates the Meijer Friendly Initiative in all team meetings and conversations.
- Mentors and coaches the team members to ensure customer service and sales goals are exceeded and the area is maintained to Meijer standards.
- Ensures the team is thoroughly trained in all aspects of their jobs and have completed all required training.
- Spends majority of time within the store communicating with customers and team members to ensure exceptional service is being delivered.
- Promotes a safe work environment.
- Reliable and consistent attendance required.
- Performs other duties as assigned.
BASIC QUALIFICATIONS
- High school diploma or its equivalent required.
- 2-3 years of related retail experience.
- One year of management experience.
- Rotational assignments in other areas of the store such as meat, bakery, produce and deli; also customer service and product flow experience is helpful.
- Demonstrated ability to communicate to team members in the organization in a way that provides clear and precise direction.
- Demonstrated ability to resolve conflict and by addressing root cause issues.
- Demonstrated ability to manage multiple tasks.
- Demonstrated ability to analyze financial and statistical information and use that information to make informed decisions.
- Demonstrated ability to teach suggestive selling.
- Demonstrated ability to lead an organization that practices working safely at all times.
- Demonstrated ability to mentor team members in all areas of the organization including SDITs, team members in hourly positions and team leaders.
- Successful completion of all required certifications.
Customer Care Team Leader Jobs by Experience Level
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Find JobsCustomer Care Team Leader Job Market
Who's Hiring
- Primary Residential Mortgage477
- American Eagle Outfitters426
- 7-Eleven374
- Target335
- Tractor Supply310
Top Industries Hiring
- Healthcare & Medical Services194
- Retail116
- Consulting & Professional Services116
- Education26
- Manufacturing26
What Employers Look For
The qualifications that appear most often in customer care team leader jobs.
- 2-5 years of customer service experience with at least 1 year in a supervisory or lead role
- Demonstrated ability to coach, develop, and performance-manage frontline agents
- Proficiency with CRM platforms and customer support ticketing systems
- Experience tracking and reporting on KPIs such as CSAT, AHT, and FCR
- Strong written and verbal communication skills for escalation handling and cross-team coordination
- Familiarity with workforce scheduling tools and quality assurance processes
Tips for Your Customer Care Team Leader Job Search
Quantify coaching outcomes on your resume
Hiring managers for customer care team leader roles want to see how your team improved, not just that you led one. Replace vague bullets with outcomes like reduced average handle time, improved first-contact resolution rates, or lifted CSAT scores under your watch.
Apply early to roles that fit
Migrate Mate lists customer care team leader openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Tailor your resume to each channel focus
A posting centered on voice support values different skills than one built around chat or email queues. Reorder your bullet points so the channel experience that matches the job description appears first, before your general leadership accomplishments.
Prepare for scenario-based interview questions
Interviewers for team leader roles routinely ask how you handled an underperforming agent or a sudden queue spike. Have two or three specific stories ready that show your decision-making process, not just the outcome you achieved.
Highlight workforce management familiarity
Many postings screen early for experience with scheduling tools, adherence tracking, or AHT reporting. If you've used workforce management software or pulled performance dashboards, name it explicitly on your resume rather than burying it in a generic skills list.
Negotiate for scope, not just base pay
When you receive an offer, clarify team size, escalation authority, and whether the role owns QA or just coaching. Those structural details affect your day-to-day leverage and your path to a manager title more than the starting figure alone.
Customer Care Team Leader Jobs: Frequently Asked Questions
Which companies are hiring the most customer care team leaders?
Primary Residential Mortgage, American Eagle Outfitters, and 7-Eleven are hiring the most customer care team leaders right now, with openings concentrated in Texas, New York, and California, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of postings include telecommunications, financial services, and healthcare.
How many customer care team leader jobs are remote?
About 31% of customer care team leader openings are fully remote or hybrid as of November 2026, reflecting the widespread shift to distributed support teams. Roles focused on digital channels such as chat, email, and social messaging tend to be the most remote-friendly, while voice-heavy or in-store support leadership positions are more likely to require on-site presence.
How do you become a customer care team leader?
Most customer care team leaders start as frontline agents, build strong performance metrics, and then take on informal mentoring or floor support duties before moving into a formal lead role. Getting comfortable with reporting tools, learning to run coaching conversations, and volunteering for schedule or escalation coverage are the steps that most often precede a promotion into team leadership.
Can you get a customer care team leader job with no prior leadership experience?
Yes, especially if you have a strong individual contributor record and can demonstrate informal leadership moments. Highlighting instances where you trained new hires, handled escalations independently, or led a process improvement project can substitute for a formal supervisory title. Some employers, particularly in BPO and high-growth startups, actively promote from within and treat these experiences as equivalent to a lead title.
What does the customer care team leader interview process look like?
The process typically starts with a recruiter screen focused on your background and channel experience, followed by a hiring manager interview that leans heavily on behavioral and scenario-based questions about coaching and conflict resolution. Many employers add a final round with an operations or workforce manager to assess your familiarity with performance metrics and scheduling. Some companies include a written exercise or a mock coaching roleplay.
Where can I find and apply to customer care team leader jobs?
You can find and apply to customer care team leader jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your channel experience, industry background, and seniority level, then apply directly to each listing that fits your situation.
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