Lead Customer Success Manager Jobs
Lead customer success manager jobs are open across SaaS, enterprise software, fintech, and healthcare technology, from senior individual contributor to manager-of-managers, with specializations in onboarding, renewals, and expansion revenue. See the openings below and apply to the ones that match your experience.
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Showing 5 of 1,848+ Lead Customer Success Manager jobs
Customer Success Manager (Control Tower)
Location: 6300 North River Road, Rosemont, IL. Hybrid position, candidates must be within a reasonable commuting distance of the office.
Reporting to: Global Head of Supply Chain Solutions
This is an opportunity to join a major global supply chain program supporting one of the leading organizations shaping the future of AI infrastructure. As investment in AI infrastructure continues to drive increasingly complex supply chain and deployment requirements, the program brings together suppliers, logistics partners, operational teams, and delivery locations through a dedicated Supply Chain Control Tower, supporting the reliable flow of critical infrastructure across a fast-moving global network.
What You'll Be Doing
As Customer Success Manager – Supply Chain Control Tower, you will sit at the intersection of customer strategy, supply chain performance, and operational delivery. You will turn Control Tower visibility and operational insights into effective governance, informed decisions, continuous improvement, and measurable customer value.
Working alongside the Program Manager and operational teams, you will lead customer-facing performance governance, strategic alignment, escalations, and value-realization initiatives within a complex, international supply chain environment.
You will:
Support the Control Tower Launch & Growth
- Partner with the Program Manager to support the implementation and ongoing development of the Control Tower.
- Help establish KPIs, reporting, governance processes, SOPs, and customer review routines.
- Support onboarding, operational readiness, and continuous improvement initiatives.
Build Strong Customer Partnerships
- Develop trusted relationships with customer stakeholders across operational and management levels.
- Act as a key day-to-day contact for operational performance and service-related matters.
- Proactively addressing customer needs and ensure timely communication and follow-up.
Drive Performance & Insights
- Monitor customer KPIs and operational performance.
- Support regular business reviews and performance discussions.
- Identify trends, risks, and opportunities, providing actionable recommendations to improve outcomes.
Solve Problems & Improve Operations
- Coordinate issue resolution, root cause analysis, and corrective actions.
- Partner with cross-functional teams to address operational, process, and system challenges.
- Drive a proactive approach to service excellence and continuous improvement.
Support Customer Growth
- Identify opportunities to enhance customer value and operational effectiveness.
- Support commercial initiatives and solution development where appropriate.
- Collaborate with Sales and Commercial teams to contribute to the long-term success of the customer relationship.
Key Requirements
This role requires a strong understanding of SAP-enabled order management and supply chain processes. Candidates without significant SAP order management experience are unlikely to be successful in this role.
Essential Experience
- 3+ year experience in Supply Chain, Logistics, 4PL, Control Tower, or Operations Transformation roles
- Extensive SAP Order Management experience
- Experience working across multiple regions and functions
- Proven track record of managing and growing key accounts
- Experience managing executive stakeholder relationships
- Proven ability to manage risks, dependencies, and change in complex environments
Preferred Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
- PMP, PRINCE2, MSP, or similar certification
- Experience in AI infrastructure, technology deployment, manufacturing, inventory management, or global order orchestration
- Exposure to 24/7 operational environments and Control Tower operations
Physical Requirements:
- Sitting or standing for extended periods during office work or site visits
- Ability to lift and carry up to 10 lbs.
- Regular use of computer and telephone systems
- Occasional use of stairs or extended walking across warehouse yards
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive. Duties and responsibilities may change based on business needs.
What we can offer you
At OIA Global, you'll have the opportunity to make a meaningful impact while developing your career in a collaborative, innovative, and customer-focused environment.
We offer:
- Hybrid work schedule
- Training and development
- Friendly, fun and relaxed culture
- Competitive remuneration and benefits package including bonus incentive
- Access to OIA University 1000’s of courses for personal and professional development
- Milestone recognition and participation various employee recognition competitions
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
FLSA Status: Exempt
Ready to Make an Impact?
If you're passionate about transforming supply chains, excel at leading complex programs, and have the SAP Order Management expertise to drive success, we'd love to hear from you.
Click apply to go through to the OIA Global website for more details.
Customer Success Manager (Control Tower)
Location: 6300 North River Road, Rosemont, IL. Hybrid position, candidates must be within a reasonable commuting distance of the office.
Reporting to: Global Head of Supply Chain Solutions
This is an opportunity to join a major global supply chain program supporting one of the leading organizations shaping the future of AI infrastructure. As investment in AI infrastructure continues to drive increasingly complex supply chain and deployment requirements, the program brings together suppliers, logistics partners, operational teams, and delivery locations through a dedicated Supply Chain Control Tower, supporting the reliable flow of critical infrastructure across a fast-moving global network.
What You'll Be Doing
As Customer Success Manager – Supply Chain Control Tower, you will sit at the intersection of customer strategy, supply chain performance, and operational delivery. You will turn Control Tower visibility and operational insights into effective governance, informed decisions, continuous improvement, and measurable customer value.
Working alongside the Program Manager and operational teams, you will lead customer-facing performance governance, strategic alignment, escalations, and value-realization initiatives within a complex, international supply chain environment.
You will:
Support the Control Tower Launch & Growth
- Partner with the Program Manager to support the implementation and ongoing development of the Control Tower.
- Help establish KPIs, reporting, governance processes, SOPs, and customer review routines.
- Support onboarding, operational readiness, and continuous improvement initiatives.
Build Strong Customer Partnerships
- Develop trusted relationships with customer stakeholders across operational and management levels.
- Act as a key day-to-day contact for operational performance and service-related matters.
- Proactively addressing customer needs and ensure timely communication and follow-up.
Drive Performance & Insights
- Monitor customer KPIs and operational performance.
- Support regular business reviews and performance discussions.
- Identify trends, risks, and opportunities, providing actionable recommendations to improve outcomes.
Solve Problems & Improve Operations
- Coordinate issue resolution, root cause analysis, and corrective actions.
- Partner with cross-functional teams to address operational, process, and system challenges.
- Drive a proactive approach to service excellence and continuous improvement.
Support Customer Growth
- Identify opportunities to enhance customer value and operational effectiveness.
- Support commercial initiatives and solution development where appropriate.
- Collaborate with Sales and Commercial teams to contribute to the long-term success of the customer relationship.
Key Requirements
This role requires a strong understanding of SAP-enabled order management and supply chain processes. Candidates without significant SAP order management experience are unlikely to be successful in this role.
Essential Experience
- 3+ year experience in Supply Chain, Logistics, 4PL, Control Tower, or Operations Transformation roles
- Extensive SAP Order Management experience
- Experience working across multiple regions and functions
- Proven track record of managing and growing key accounts
- Experience managing executive stakeholder relationships
- Proven ability to manage risks, dependencies, and change in complex environments
Preferred Qualifications
- Bachelor's degree in Supply Chain, Logistics, Business, Engineering, or related field
- PMP, PRINCE2, MSP, or similar certification
- Experience in AI infrastructure, technology deployment, manufacturing, inventory management, or global order orchestration
- Exposure to 24/7 operational environments and Control Tower operations
Physical Requirements:
- Sitting or standing for extended periods during office work or site visits
- Ability to lift and carry up to 10 lbs.
- Regular use of computer and telephone systems
- Occasional use of stairs or extended walking across warehouse yards
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job description is not intended to be all-inclusive. Duties and responsibilities may change based on business needs.
What we can offer you
At OIA Global, you'll have the opportunity to make a meaningful impact while developing your career in a collaborative, innovative, and customer-focused environment.
We offer:
- Hybrid work schedule
- Training and development
- Friendly, fun and relaxed culture
- Competitive remuneration and benefits package including bonus incentive
- Access to OIA University 1000’s of courses for personal and professional development
- Milestone recognition and participation various employee recognition competitions
OIA Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability. We offer an exciting and growth-oriented work environment, and OIA employees enjoy competitive salaries and excellent benefits.
FLSA Status: Exempt
Ready to Make an Impact?
If you're passionate about transforming supply chains, excel at leading complex programs, and have the SAP Order Management expertise to drive success, we'd love to hear from you.
Click apply to go through to the OIA Global website for more details.
Lead Customer Success Manager Jobs by Experience Level
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Find JobsLead Customer Success Manager Job Market
Who's Hiring
- Amazon39
- Intuit37
- SpaceX28
- Braze20
- Salesforce18
Top Industries Hiring
- Technology & Software201
- Consulting & Professional Services37
- Banking & Financial Services20
- Retail15
- E-Commerce & Online Marketplaces13
What Employers Look For
The qualifications that appear most often in lead customer success manager jobs.
- Five or more years of customer success or account management experience in a B2B SaaS environment
- Demonstrated ability to manage and develop a team of customer success managers
- Proficiency with CRM and customer success platforms such as Salesforce and Gainsight
- Experience owning gross revenue retention and net revenue retention metrics for a named account portfolio
- Strong executive communication skills for leading business reviews with C-suite stakeholders
- Bachelor's degree in business, communications, or a related field
Tips for Your Lead Customer Success Manager Job Search
Quantify retention and expansion outcomes
Hiring managers for lead customer success manager roles want numbers, not duties. Replace vague statements with gross revenue retention rates, net revenue retention improvements, or expansion ARR you influenced. Those figures tell a clearer story than any job description paraphrase.
Align your resume to the segment
Lead CSM roles differ sharply by customer segment. A role managing five enterprise accounts looks nothing like one owning 200 mid-market accounts. Tailor your resume so the account count, deal size, and engagement model match what the posting describes.
Apply early to roles that fit
Migrate Mate lists lead customer success manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings that name your tools
Lead CSM postings often list specific platforms like customer success software, CRM systems, or health-score tools. When a posting names tools you've used, call them out explicitly in your resume and cover letter so your application clears initial screening.
Prepare a churn post-mortem story
Interviewers for lead-level roles frequently ask how you handled a customer who churned or was at risk. Have a specific example ready that covers early warning signs you spotted, the intervention you ran, and what you would do differently. Vague answers signal a lack of ownership.
Negotiate total compensation, not just base
Lead CSM offers often include variable compensation tied to net revenue retention or expansion quota attainment. Before you negotiate base pay, understand the on-target earnings structure, how variable is calculated, and whether quota is set at hire or adjusted quarterly.
Lead Customer Success Manager Jobs: Frequently Asked Questions
Which companies are hiring the most lead customer success managers?
The most active employers for lead customer success managers right now are Amazon, Intuit, and SpaceX, and the most openings are in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently post the highest volume of lead-level customer success roles.
How many lead customer success manager jobs are remote?
About 79% of lead customer success manager openings are fully remote or hybrid as of November 2026, reflecting strong remote adoption across the broader customer success function. Roles focused on digital-led or tech-touch engagement models tend to be fully remote most often, while enterprise and strategic segment roles more frequently require occasional on-site presence.
How do you become a lead customer success manager?
Start by building several years of individual contributor customer success experience in a B2B SaaS environment, owning a book of business and hitting retention targets. From there, take on informal leadership, such as mentoring junior CSMs or running team training. Apply to senior CSM or team lead roles that give you direct management exposure, then move into a formal lead position once you can point to measurable team outcomes.
Can I get hired as a lead customer success manager without direct management experience?
Yes, especially if you can show informal leadership at scale. Hiring managers often accept project leadership, cross-functional ownership, or mentorship of junior colleagues as a substitute for formal people management. Frame any experience where you influenced outcomes through others, led a customer program rollout, or trained new team members, and position it explicitly as leadership scope in your resume and interviews.
What does the lead customer success manager interview process look like?
The process typically runs three to five rounds. An initial recruiter screen is followed by a hiring manager conversation focused on your CS philosophy and past retention results. A panel interview with cross-functional partners such as sales and product often comes next. Most companies then ask for a presentation or case study where you diagnose a mock customer scenario or outline how you would build out a CS team. References or a final executive conversation close the process.
Where can I find and apply to lead customer success manager jobs?
You can find and apply to lead customer success manager jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level, industry background, and preferred work location, then apply directly to each listing that fits.
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