Remote Lead Customer Success Manager Jobs
Remote lead customer success manager jobs are open across the U.S. in SaaS, cloud software, fintech, and enterprise technology, where distributed teams rely on senior CS leaders to retain and grow accounts without shared office space. Companies hiring remotely right now include ServiceNow, ConnecTeam, and Genesys. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Showing 5 of 456+ Remote Lead Customer Success Manager jobs
Imagine the What. Build the How.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
Our Work Model
- Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.
- Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.
- Work model: This role is hybrid if you live near one of our offices, remote if you don't. We're happy to talk through what that looks like for you.
About the Role
We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.
This is a more technical Customer Success role than most.
You'll be the technical partner customers' engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.
What You Will Do
- Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
- Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
- Lead discovery conversations and translate customer needs into feasible Scandit solutions
- Build tailored demos and share code snippets and small integrations to unblock customers
- Run workshops, adoption reviews, and QBRs with technical and business stakeholders
- Spot at-risk accounts and expansion opportunities early, and partner with Sales to act on them
- Be the voice of the customer inside Scandit, working with Product, Engineering, and SupportUse AI tooling (Claude Code, etc.) to speed up customer-facing technical work
Who You Are
- 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
- A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
- Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
- Strong strategic thinking and analytical skills
- A solid understanding of enterprise IT architectures
- You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
- You learn quickly and act on feedback and coaching
Nice to Have
- Strong discovery skills: translating customer requirements into feasible technical solutions
- A track record running workshops, adoption reviews or QBRs
- Experience working with Product, Engineering, Sales and MarketingBackground as a software engineer, mobile developer, solutions engineer or solutions consultant
- Mobile development experience (iOS, Android, React Native or Flutter)
- Industry experience in retail, transport and logistics, computer vision, or mobile data capture
- Salesforce and a CS platform such as Planhat (what we use) or Gainsight
- Comfort using AI development tools such as Claude Code
How We Hire
- 30 to 45 minute call with our Talent Acquisition Manager
- 30 to 45 minute conversation with the hiring manager
- 1-hour technical interview with a member of the team (no preparation needed)
- 1-hour panel presentation of a case study, sent at least 5 days before
What We Offer
- Here are some of the reasons people choose to build their career at Scandit:
- Certified as a Great Place To Work for four years in a row
- Rated 4/5 by our employees on Glassdoor
- Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
- Weekly "How to Use AI" sessions and internal AI Champions to help turn your ideas into reality
- A share in our success through an individual equity planOffice shutdown days, global team events and innovation hackathons
- Your birthday off and much more
- Plus specific benefits depending on the location you are joining.
You could be the difference
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
Imagine the What. Build the How.
#LI-CB1
#customersuccess
#LI-Remote
Imagine the What. Build the How.
Scandit gives people superpowers. Whether enabling delivery drivers to make quicker deliveries, matching a patient with their medication or allowing retailers to make store operations more efficient, our technology automates workflows and provides actionable insights to help businesses in a variety of industries. Join us, as we continue to expand, grow and innovate, and help take Scandit to the next level.
Our Work Model
- Travel: c.20% on average, sometimes at short notice, usually 1 to 3 day trips to customer sites and Scandit events.
- Timezone requirements: Central or Eastern time zone. You'll work US business hours, with overlap with our European colleagues in the morning.
- Work model: This role is hybrid if you live near one of our offices, remote if you don't. We're happy to talk through what that looks like for you.
About the Role
We're seeking a Customer Success Engineer to join our US team and support a portfolio of key enterprise accounts.
This is a more technical Customer Success role than most.
You'll be the technical partner customers' engineers rely on: building demos, sharing code to unblock integrations and guiding implementation, while owning adoption, renewal and growth. This is not an account management or sales role.
What You Will Do
- Own a portfolio of key US enterprise accounts and drive adoption, retention, and growth
- Become a deep expert in Scandit's products and SDKs, and guide customers through technical decisions
- Lead discovery conversations and translate customer needs into feasible Scandit solutions
- Build tailored demos and share code snippets and small integrations to unblock customers
- Run workshops, adoption reviews, and QBRs with technical and business stakeholders
- Spot at-risk accounts and expansion opportunities early, and partner with Sales to act on them
- Be the voice of the customer inside Scandit, working with Product, Engineering, and SupportUse AI tooling (Claude Code, etc.) to speed up customer-facing technical work
Who You Are
- 2+ years in a customer-facing technical pre-sales, post-sales or support role at a B2B software company e.g. Customer Success Engineer, Solutions Engineer, Technical Account Manager, etc.
- A solid technical foundation and coding experience in any language: you have written or debugged code, scripts or integrations, ideally using SDKs or APIs
- Strong written and verbal communication, and you can present to both business and technical audiences and explain a technical problem clearly and concisely
- Strong strategic thinking and analytical skills
- A solid understanding of enterprise IT architectures
- You build strong relationships with customers and colleagues, and you are likeable, humble and fun to work with
- You learn quickly and act on feedback and coaching
Nice to Have
- Strong discovery skills: translating customer requirements into feasible technical solutions
- A track record running workshops, adoption reviews or QBRs
- Experience working with Product, Engineering, Sales and MarketingBackground as a software engineer, mobile developer, solutions engineer or solutions consultant
- Mobile development experience (iOS, Android, React Native or Flutter)
- Industry experience in retail, transport and logistics, computer vision, or mobile data capture
- Salesforce and a CS platform such as Planhat (what we use) or Gainsight
- Comfort using AI development tools such as Claude Code
How We Hire
- 30 to 45 minute call with our Talent Acquisition Manager
- 30 to 45 minute conversation with the hiring manager
- 1-hour technical interview with a member of the team (no preparation needed)
- 1-hour panel presentation of a case study, sent at least 5 days before
What We Offer
- Here are some of the reasons people choose to build their career at Scandit:
- Certified as a Great Place To Work for four years in a row
- Rated 4/5 by our employees on Glassdoor
- Access to Claude Cowork and Claude Code, plus a budget to experiment with other AI tools
- Weekly "How to Use AI" sessions and internal AI Champions to help turn your ideas into reality
- A share in our success through an individual equity planOffice shutdown days, global team events and innovation hackathons
- Your birthday off and much more
- Plus specific benefits depending on the location you are joining.
You could be the difference
At Scandit we strive to create an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences and are proud to be a safe space for all.
All qualified applications will receive consideration for employment without regard to race, colour, nationality, religion, sexual orientation, gender, gender identity, age, physical [dis]ability or length of time spent unemployed.
Imagine the What. Build the How.
#LI-CB1
#customersuccess
#LI-Remote
See All 456+ Remote Lead Customer Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Lead Customer Success Manager Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software25
- Biotechnology & Pharmaceuticals3
- Retail2
- Renewable Energy2
- Accounting & Auditing2
What Employers Look For
The qualifications that appear most often in remote lead customer success manager jobs.
- Five or more years of customer success or account management experience in a B2B SaaS environment
- Demonstrated ability to manage and develop a team of customer success managers
- Proficiency with CRM and customer success platforms such as Salesforce and Gainsight
- Experience owning gross revenue retention and net revenue retention metrics for a named account portfolio
- Strong executive communication skills for leading business reviews with C-suite stakeholders
- Bachelor's degree in business, communications, or a related field
Tips for Your Remote Lead Customer Success Manager Job Search
Signal async fluency in your application
Remote lead customer success manager roles go to candidates who can run renewals, escalations, and team coaching through written channels. Include examples of async documentation you own, such as playbooks, QBR templates, or Slack-based escalation workflows, directly in your resume or cover letter.
Apply early to remote roles that fit
Migrate Mate lists remote lead customer success manager openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through location-based noise. Early applicants get more attention before a posting fills.
Target remote-first companies over hybrid postings
Companies built as remote-first from the start have established CS leadership structures, clear async norms, and distributed onboarding processes. Applying to companies where remote is the default means fewer mid-process pivots and a smoother transition into the team.
Show your CS tech stack in context
Remote employers expect lead customer success managers to run their book of business inside tools like Gainsight, Totango, Salesforce, or Catalyst without needing in-office support. Name the platforms you have used and describe the outcomes you drove inside them, not just the tools themselves.
Remote Lead Customer Success Manager Jobs: Frequently Asked Questions
How do I get a remote lead customer success manager job?
Remote lead customer success managers are hired primarily by remote-first SaaS companies and distributed enterprise software teams that need senior CS leadership across time zones. Employers screen hard for async communication skills, written documentation habits, and the ability to manage escalations and renewals without in-person contact. A demonstrated history of owning a book of business and leading junior CSMs independently will set you apart.
Which companies hire remote lead customer success managers?
Remote lead customer success manager roles are posted by ServiceNow, ConnecTeam, and Genesys and others right now, based on current remote listings on Migrate Mate as of November 2026. The employers doing the most remote hiring in this role tend to be remote-first SaaS platforms, cloud infrastructure companies, and distributed fintech teams where customer success is a core revenue retention function.
Can you get a remote lead customer success manager job with no experience?
Yes, but it's harder remotely, since employers expect you to self-direct early with minimal oversight. Your best path in is through remote-first startups that layer CS responsibilities onto account management or onboarding roles. Showing measurable outcomes from client-facing work, strong written communication samples, and familiarity with CS platforms like Gainsight or ChurnZero can open doors even without a formal CSM title.
Do you need a degree for remote lead customer success manager jobs?
Not always. Remote employers in SaaS and cloud software increasingly weigh your renewal and expansion numbers, your experience managing CS team members, and your ability to run executive business reviews over a formal degree. A bachelor's helps in some enterprise contexts, but a consistent record of reducing churn and growing net revenue retention will carry more weight in most remote hiring decisions.
Which industries hire the most remote lead customer success managers?
Most remote lead customer success manager openings sit in Technology & Software, Biotechnology & Pharmaceuticals, and Retail, per current remote listings on Migrate Mate as of November 2026. Those sectors lean on distributed CS teams because their products are delivered digitally and their customer relationships are managed entirely through video calls, async updates, and shared workspaces rather than on-site engagement.
See All 456+ Remote Lead Customer Success Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs