Remote Customer Support Assistant Jobs
Remote customer support assistant jobs are in active demand across the U.S., with remote-first companies and distributed teams hiring for chat, email, and ticket-based support roles in software, e-commerce, and financial services. Employers hiring remotely right now include Satori Mortgage, DrHouse, and Jackson Hewitt. See the openings below and apply to the ones that match your experience.
Find JobsOverview
Open roles1,010+
Top employerSatori Mortgage
Top industryTechnology
Top credentialBachelor's degree
Companies hiring100+
Showing 5 of 1,010+ Remote Customer Support Assistant jobs
VIP Support IT Manager
We won't show you this job again
New 13h ago
L'Oréal
VIP Support IT Manager
New York, New York
New 13h ago
VFD Technical Support Specialist
We won't show you this job again
New 13h ago
ABB
VFD Technical Support Specialist
Newark, Delaware
New 13h ago
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
We won't show you this job again
New 13h ago
TDS
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
Madison, Wisconsin
New 13h ago
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
We won't show you this job again
New 13h ago
TDS Telecom
Director-IT Operations Support System (OSS) and Center of Excellence (COE)
Madison, Wisconsin
New 13h ago
Senior Project Specialist, NAEP Technical Support (Part-Time)
We won't show you this job again
New 13h ago
American Institutes for Research
Senior Project Specialist, NAEP Technical Support (Part-Time)
Remote
New 13h ago
New 13h ago
VIP Support IT Manager
L'Oréal·New York, New York
Job functions:
$98k - $140k/yr
Remote (US)
10,000+ employees
Job Description
Job Title VIP IT Support Manager
Division: Americas Infrastructure Group
Location: New York, NY
Reports To: US IT Client Services/End-User Support Lead
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Learn:
We are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.
Key Responsibilities
Required Qualifications:
Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References
Visible links
1. mailto: USApplicationAccommodation@support.lorealusa.com
Division: Americas Infrastructure Group
Location: New York, NY
Reports To: US IT Client Services/End-User Support Lead
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Learn:
We are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.
Key Responsibilities
- White-Glove Technical Support:
- Provide personalized, priority technical support (onsite and remote) for executive leadership, board members, and high-profile stakeholders.
- Troubleshoot and resolve complex hardware, software, mobile device, and network connectivity issues with minimal disruption to executive workflows.
- Central point of escalation internally among CS team for VIP Support issues.
- Proactive Device & Systems Management:
- Manage the lifecycle, provisioning, configuration, and secure deployment of executive laptops, tablets, smartphones, and peripherals.
- Perform routine proactive checks on executive office setups, travel tech kits, and primary workspaces to prevent technical issues before they occur.
- Executive Collaboration & Event Tech Support:
- Partner closely with the AV/Event team to ensure flawless execution of meetings, executive broadcasts, and high-visibility hybrid sessions.
- Provide dedicated "at-the-elbow" support for high-stakes presentations and key client-facing meetings.
- Coordination & Escalation Management:
- Serve as the primary liaison between executive users and specialized IT teams (Cybersecurity, Infrastructure, Application teams) to expedite complex requests and incidents.
- Maintain strict confidentiality, discretion, and data security standards when handling sensitive executive assets and information.
- Documentation & Continuous Improvement:
- Maintain comprehensive documentation of executive environment configurations, preferences, and standard operating procedures.
- Track support trends and feedback to continuously improve the executive support framework and service delivery.
Required Qualifications:
- Education & Experience:
- Minimum 4-6 years of enterprise IT support experience, with at least 2-3 years specifically dedicated to VIP, executive, or high-touch white-glove support.
- Technical Skills:
- Expert knowledge of macOS, Windows, iOS, and Android operating systems in an enterprise environment.
- Strong proficiency with enterprise productivity and collaboration tools (Microsoft 365, Teams, cloud storage solutions).
- Solid understanding of mobile device management (MDM), VPNs, secure Wi-Fi, and endpoint security practices.
- Soft Skills & Competencies:
- French language required, other languages preferred
- Exceptional interpersonal, communication, and diplomatic skills tailored to interacting with C-suite executives.
- High emotional intelligence (EQ), patience, and the ability to remain calm and decisive under pressure.
- Unwavering commitment to discretion, confidentiality, and professional ethics.
- Flexibility to provide on-call or after-hours support for urgent executive needs or global travel contingencies.
Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home); Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References
Visible links
1. mailto: USApplicationAccommodation@support.lorealusa.com
L'Oréal
VIP Support IT Manager
New York, New York
New 13h ago10,000+ employees
Job functions:
$98k - $140k/yr
Remote (US)
Job Description
Job Title VIP IT Support Manager
Division: Americas Infrastructure Group
Location: New York, NY
Reports To: US IT Client Services/End-User Support Lead
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Learn:
We are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.
Key Responsibilities
Required Qualifications:
Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References
Visible links
1. mailto: USApplicationAccommodation@support.lorealusa.com
Division: Americas Infrastructure Group
Location: New York, NY
Reports To: US IT Client Services/End-User Support Lead
Who We Are:
For more than a century, L’Oréal has devoted its energy, innovation, and scientific excellence solely to one business: Beauty. Our goal is to offer each and every person around the world the best of beauty in terms of quality, efficacy, safety, sincerity and responsibility to satisfy all beauty needs and desires in their infinite diversity.
At L'Oréal, our IT teams design and build solutions to ensure high performance for all our business sectors by imagining new ways of doing things, from designing websites to building algorithms and predicting new trends. They can be found leading teams towards a more connected and digitalized future in IT retail, e-commerce, CRM, data, AI, cybersecurity, Cloud and E-Marketing. You never stop learning at L'Oréal IT because things change at the speed of light! Come join our dynamic team!
What You Will Learn:
We are seeking a high-touch, customer-centric VIP IT Support Manager to provide white-glove technical assistance to executive leadership and key stakeholders. In this role, you will act as the dedicated, single point of contact for all technology needs, ensuring seamless operations, rapid response times, and an exceptional user experience for our senior leadership team. This role is primarily based in NY, but will require travel to other locations as needed. It is a bilingual role, French required.
Key Responsibilities
- White-Glove Technical Support:
- Provide personalized, priority technical support (onsite and remote) for executive leadership, board members, and high-profile stakeholders.
- Troubleshoot and resolve complex hardware, software, mobile device, and network connectivity issues with minimal disruption to executive workflows.
- Central point of escalation internally among CS team for VIP Support issues.
- Proactive Device & Systems Management:
- Manage the lifecycle, provisioning, configuration, and secure deployment of executive laptops, tablets, smartphones, and peripherals.
- Perform routine proactive checks on executive office setups, travel tech kits, and primary workspaces to prevent technical issues before they occur.
- Executive Collaboration & Event Tech Support:
- Partner closely with the AV/Event team to ensure flawless execution of meetings, executive broadcasts, and high-visibility hybrid sessions.
- Provide dedicated "at-the-elbow" support for high-stakes presentations and key client-facing meetings.
- Coordination & Escalation Management:
- Serve as the primary liaison between executive users and specialized IT teams (Cybersecurity, Infrastructure, Application teams) to expedite complex requests and incidents.
- Maintain strict confidentiality, discretion, and data security standards when handling sensitive executive assets and information.
- Documentation & Continuous Improvement:
- Maintain comprehensive documentation of executive environment configurations, preferences, and standard operating procedures.
- Track support trends and feedback to continuously improve the executive support framework and service delivery.
Required Qualifications:
- Education & Experience:
- Minimum 4-6 years of enterprise IT support experience, with at least 2-3 years specifically dedicated to VIP, executive, or high-touch white-glove support.
- Technical Skills:
- Expert knowledge of macOS, Windows, iOS, and Android operating systems in an enterprise environment.
- Strong proficiency with enterprise productivity and collaboration tools (Microsoft 365, Teams, cloud storage solutions).
- Solid understanding of mobile device management (MDM), VPNs, secure Wi-Fi, and endpoint security practices.
- Soft Skills & Competencies:
- French language required, other languages preferred
- Exceptional interpersonal, communication, and diplomatic skills tailored to interacting with C-suite executives.
- High emotional intelligence (EQ), patience, and the ability to remain calm and decisive under pressure.
- Unwavering commitment to discretion, confidentiality, and professional ethics.
- Flexibility to provide on-call or after-hours support for urgent executive needs or global travel contingencies.
Additional Benefits Information As Follows:
Salary Range: $98,400 - $140,200 (The actual compensation will depend on a variety of job-related factors which may include geographic location, work experience, education, and skill level)
- Competitive Benefit Package (Medical, Dental, Vision, 401K, Pension Plan)
- Hybrid Work Policy (3 Days in Office, 2 Days Work from Home); Being present in the office three days a week is considered an essential function of all office-based roles for eligible full-time employees.
- Flexible Time Off (Paid Company Holidays, Paid Vacation, Vacation Buy Program, Volunteer Time, Summer Fridays & More!)
- Access to Company Perks (VIP Access to L’Oréal’s Internal Shop for Discounted Products, Monthly Mobile Allowance)
- Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
- Employee Resource Groups (Think Tanks and Innovation Squads)
- Access to Mental Health & Wellness Programs
We are an Equal Opportunity Employer and take pride in a diverse environment. We would love to find out more about you as a candidate and do not discriminate in recruitment, hiring, training, promotion, or other employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital or veteran status, medical condition or disability, or any other legally protected status.
If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodations by contacting [1] USApplicationAccommodation@support.lorealusa.com. If you need assistance to accommodate a disability, you may request an accommodation at any time.
Our Safe Together Plan: Your safety is our highest priority. We will proceed with caution and adhere to enhanced protection standards to ensure our sites are safe for all employees. We must all operate with the shared responsibility for each other’s health & safety in mind.
References
Visible links
1. mailto: USApplicationAccommodation@support.lorealusa.com
See All 1,010+ Remote Customer Support Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Support Assistant Job Market
Who's Hiring
- Satori Mortgage95S
- DrHouse15D
- Jackson Hewitt14
- Fidelity Investments14
- Thermo Fisher Scientific8
Top Industries Hiring
- Technology & Software48
- Consulting & Professional Services11
- Science & Research9
- Healthcare & Medical Services8
- Manufacturing6
What Employers Look For
The qualifications that appear most often in remote customer support assistant jobs.
- One to two years of customer service or support experience in any industry
- Proficiency with CRM software such as Salesforce, Zendesk, or HubSpot
- Strong written and verbal communication skills across phone, email, and chat
- Ability to manage multiple open tickets or conversations simultaneously
- High school diploma or equivalent with preference for associate or bachelor's degrees
- Familiarity with help desk or ticketing systems and basic data entry accuracy
Tips for Your Remote Customer Support Assistant Job Search
Prove your async communication skills upfront
Remote customer support assistants succeed or fail on written clarity. Add a short sample to your application, a mock ticket response or a customer-facing email, that shows you can explain a solution calmly and completely without back-and-forth.
Get certified in common help desk platforms
Zendesk, Freshdesk, and Intercom all offer free or low-cost certifications. Listing one on your resume tells remote hiring managers you can step into their existing support stack on day one, which removes a real objection to hiring someone they've never met in person.
Apply early to remote roles that fit
Migrate Mate lists remote customer support assistant openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Prepare for a remote-style interview format
Many remote employers run asynchronous video or written screening steps before a live call. Practice answering common support scenario questions in writing, keeping your responses clear and under two short paragraphs, to perform well in those early rounds.
Remote Customer Support Assistant Jobs: Frequently Asked Questions
How do I get a remote customer support assistant job?
Target companies that run distributed support teams, since they already have the tools and workflows for remote customer support assistants and hire for it regularly. Remote employers screen heavily for written communication, the ability to manage a ticket queue without supervision, and familiarity with help desk platforms like Zendesk or Freshdesk. Showing async communication skills and comfort with remote collaboration tools gives you a clear edge over candidates who only have in-person experience.
Which companies hire remote customer support assistants?
Employers currently hiring remote customer support assistants include Satori Mortgage, DrHouse, and Jackson Hewitt, per current remote listings on Migrate Mate as of November 2026. Remote-first software companies, e-commerce brands, and distributed fintech and SaaS teams make up a large share of ongoing remote openings for this role.
Can you get a remote customer support assistant job with no experience?
Yes, but remote entry-level customer support assistant roles are harder to land than in-office ones because employers expect you to troubleshoot and prioritize independently from day one. Focus on early-stage startups and remote-first companies that build support processes from scratch, since they're more open to training. Completing a free help desk software certification, writing clear sample support responses, or doing short freelance support work gives hiring managers something concrete to evaluate.
Do you need a degree for remote customer support assistant jobs?
Not always. Most remote employers hiring customer support assistants weigh practical skills over formal education, specifically written communication clarity, composure under a high ticket volume, and experience with CRM or help desk tools. A portfolio of past support interactions, a strong writing sample, or a relevant certification carries more weight in a remote context than a degree in an unrelated field.
Which industries hire the most remote customer support assistants?
Most remote customer support assistant openings sit in Technology & Software, Consulting & Professional Services, and Science & Research, per current remote listings on Migrate Mate as of November 2026. These sectors hire remotely because their distributed teams serve customers across multiple time zones and rely on asynchronous support workflows that work just as well outside an office.
See All 1,010+ Remote Customer Support Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs