Remote Customer Experience Consultant Jobs
Remote customer experience consultant jobs are open across the U.S. in sectors like software, fintech, healthcare, and e-commerce, where distributed teams depend on consultants to design and improve how customers interact with their brand. Companies hiring remotely right now include ZS Associates, EPAM Systems, and Andrew Reise. See the openings below and apply to the ones that match your experience.
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Customer Experience Consultant
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
Broad River Retail is currently seeking a Customer Experience Consultants (CXC) to join our Customer Experience Team in Fort Mill or Four Oaks. The position is responsible for resolving highly visible and sensitive customer issues along with case managing escalations received via phone, chat, or written communication. Candidates must have a positive ‘can do’ attitude with a sense of urgency to provide results.
DAY IN THE LIFE AS THIS MEMORY MAKER
- Demonstrate enthusiastic support of corporate purpose, vision, mission, and core values. Fully embrace the Broad River Core Value of Customer Satisfaction
- Take ownership and effectively manage multiple escalated cases through resolution
- Clearly communicate problem resolution and next steps to customers and internal business partners, in both verbal and written form
- Handle highly escalated situations with grace, professionalism, and positivity
- Utilize internal and external resources to implement innovative ways to resolve customer concerns
- Resolve product or service issues by identifying the root cause
- Maintain a balance between company policy and customer benefit while handling escalated issues via transfer from the Retail Team or Customer Experience Team or written correspondence from external sources
- Actively achieve or exceed established performance metrics as defined by management
- Provide case summaries, analysis, and recommendations to Senior Leadership
- Develop and maintains positive, service-oriented relationships with other departments and retail stores
- Assists management with other projects, reports, and assignments as needed
- Follow defined process and policy standards across the department
WORKPLACE ENVIRONMENT:
While performing the duties of this job the employee is:
- Remote role to include virtual training
- Onsite team meetings
- Employees must arrange an appropriate workspace that ensures their productivity. Must be able to participate in virtual meetings, on-camera, and calls with minimal distraction
- Physical requirements such as extended periods of sitting, standing, and moving
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS & BENEFITS:
- Medical, dental, vision, and life insurance options
- Paid time off and 401K matching contribution
- Employee discount (40%) at BRR locations
- Internal Opportunities for career growth and advancement
OUR COMMITMENT TO YOU:
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
WHAT YOU’LL NEED TO SUCCEED
- 3 or more years’ experience preferred in a high-volume call center or similar environment
- Ability to effectively read, write and speak English to communicate with customers
- Possess outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice
- Strong cognitive skills required; including the ability to learn quickly, handle multiple complex tasks simultaneously and be highly productive without needing much supervision
- Possess excellent administrative and organizational skills with a high degree of attention to detail
- Possess strong proficiency with Microsoft Office products – specifically Word, Excel, and PowerPoint
- Ability to quickly learn and adapt to multiple computer applications
- Possess quick, decisive, and strong, effective decision-making abilities with purpose and accountability
- Results-driven and focused on team performance
- Ability to manage multiple priorities with tight deadlines and work independently
- Ability to identify both potential problems and opportunities, make recommendations, and initiate appropriate action
- Enjoy a fast-paced contact center environment with the ability to work a 40+ hour work week, including nights and weekends
- Professional, driven, positive, resilient, and achievement focused
- Excellent time-management skills
- Strong interpersonal and communication skills: a great listener and negotiator
Customer Experience Consultant
CULTURE SNAPSHOT
Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.” We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities.
We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.
AT A GLANCE
Broad River Retail is currently seeking a Customer Experience Consultants (CXC) to join our Customer Experience Team in Fort Mill or Four Oaks. The position is responsible for resolving highly visible and sensitive customer issues along with case managing escalations received via phone, chat, or written communication. Candidates must have a positive ‘can do’ attitude with a sense of urgency to provide results.
DAY IN THE LIFE AS THIS MEMORY MAKER
- Demonstrate enthusiastic support of corporate purpose, vision, mission, and core values. Fully embrace the Broad River Core Value of Customer Satisfaction
- Take ownership and effectively manage multiple escalated cases through resolution
- Clearly communicate problem resolution and next steps to customers and internal business partners, in both verbal and written form
- Handle highly escalated situations with grace, professionalism, and positivity
- Utilize internal and external resources to implement innovative ways to resolve customer concerns
- Resolve product or service issues by identifying the root cause
- Maintain a balance between company policy and customer benefit while handling escalated issues via transfer from the Retail Team or Customer Experience Team or written correspondence from external sources
- Actively achieve or exceed established performance metrics as defined by management
- Provide case summaries, analysis, and recommendations to Senior Leadership
- Develop and maintains positive, service-oriented relationships with other departments and retail stores
- Assists management with other projects, reports, and assignments as needed
- Follow defined process and policy standards across the department
WORKPLACE ENVIRONMENT:
While performing the duties of this job the employee is:
- Remote role to include virtual training
- Onsite team meetings
- Employees must arrange an appropriate workspace that ensures their productivity. Must be able to participate in virtual meetings, on-camera, and calls with minimal distraction
- Physical requirements such as extended periods of sitting, standing, and moving
In accordance with the Americans with Disabilities Act (ADA), reasonable accommodations may be made to empower individuals with disabilities to undertake the essential duties and responsibilities of the position.
MEMORY MAKER PERKS & BENEFITS:
- Medical, dental, vision, and life insurance options
- Paid time off and 401K matching contribution
- Employee discount (40%) at BRR locations
- Internal Opportunities for career growth and advancement
OUR COMMITMENT TO YOU:
Broad River Retail is committed to creating a place where everyone feels respected, valued, and able to reach their full potential. Regardless of race, gender, religion, sexual orientation, age, disability, or if you’re parenting the next generation of Memory Makers, we firmly believe our work is at its best when everyone feels free to be their most authentic self.
WHAT YOU’LL NEED TO SUCCEED
- 3 or more years’ experience preferred in a high-volume call center or similar environment
- Ability to effectively read, write and speak English to communicate with customers
- Possess outstanding written and verbal communication skills, including proper pronunciation, grammar, and a consistently courteous and professional tone of voice
- Strong cognitive skills required; including the ability to learn quickly, handle multiple complex tasks simultaneously and be highly productive without needing much supervision
- Possess excellent administrative and organizational skills with a high degree of attention to detail
- Possess strong proficiency with Microsoft Office products – specifically Word, Excel, and PowerPoint
- Ability to quickly learn and adapt to multiple computer applications
- Possess quick, decisive, and strong, effective decision-making abilities with purpose and accountability
- Results-driven and focused on team performance
- Ability to manage multiple priorities with tight deadlines and work independently
- Ability to identify both potential problems and opportunities, make recommendations, and initiate appropriate action
- Enjoy a fast-paced contact center environment with the ability to work a 40+ hour work week, including nights and weekends
- Professional, driven, positive, resilient, and achievement focused
- Excellent time-management skills
- Strong interpersonal and communication skills: a great listener and negotiator
See All 8 Remote Customer Experience Consultant Jobs
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Find JobsRemote Customer Experience Consultant Job Market
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in remote customer experience consultant jobs.
- Three or more years of customer experience, UX research, or service design work
- Proficiency with journey mapping tools and CX research platforms such as survey software or analytics dashboards
- Experience translating voice-of-customer data into actionable recommendations for cross-functional stakeholders
- Bachelor's degree in business, marketing, psychology, communications, or a related field
- Familiarity with CX frameworks such as Net Promoter Score, Customer Effort Score, or CSAT measurement
- Strong presentation and storytelling skills for communicating insights to senior leadership
Tips for Your Remote Customer Experience Consultant Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer experience consultant openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through location-filtered listings.
Show async communication skills upfront
Remote customer experience consultant employers screen for written clarity before anything else. Craft a cover letter or summary that demonstrates how you document findings, present recommendations, and align stakeholders without real-time meetings. That capability is what distributed teams are actually hiring for.
Build a CX project portfolio before applying
Remote hiring managers can't walk a floor with you, so they rely on evidence. Document two or three customer journey audits, NPS improvement projects, or voice-of-customer analyses with the method you used and the outcome you drove. Even self-directed projects from freelance or volunteer work count.
Target remote-first companies over hybrid postings
Remote-first software, fintech, and e-commerce companies have fully distributed workflows already in place, which means onboarding and collaboration actually work from day one. Hybrid roles often expect eventual in-office presence, which limits your location flexibility and signals the team isn't fully set up for distributed customer experience work.
Remote Customer Experience Consultant Jobs: Frequently Asked Questions
How do I get a remote customer experience consultant job?
Start by targeting remote-first companies and distributed teams in SaaS, fintech, and e-commerce, where customer experience consulting roles are most common outside an office. Remote employers screen hard for self-direction, clear async written communication, and the ability to run customer journey analyses or voice-of-customer programs without daily oversight. Demonstrating those skills through a portfolio of CX projects, documented frameworks, or measurable results will set you apart from candidates who list responsibilities without outcomes.
Which companies hire remote customer experience consultants?
Companies hiring remote customer experience consultants right now include ZS Associates, EPAM Systems, and Andrew Reise, based on current remote listings on Migrate Mate as of November 2026. Remote openings are especially common at remote-first software firms, distributed fintech platforms, and e-commerce brands that need consultants to improve customer journeys without a local office presence.
Can you get a remote customer experience consultant job with no experience?
Yes, but remote entry-level customer experience consultant roles are harder to land because employers expect you to work independently from day one with minimal hand-holding. Your best path is targeting smaller remote-first startups or contract-based CX roles where the scope is defined and the feedback loop is shorter. Showing a documented personal project, a customer journey audit, or a CX certification signals you can produce structured output without in-office support.
Do you need a degree for remote customer experience consultant jobs?
Not always. Remote employers in this field weigh demonstrated CX skills, real project outcomes, and tool proficiency in platforms like Salesforce, Qualtrics, or Zendesk alongside or instead of a degree. A portfolio showing customer journey mapping, NPS improvement, or voice-of-customer analysis carries more weight remotely than credentials alone, because hiring managers can't assess you in person and lean heavily on evidence of independent results.
Which industries hire the most remote customer experience consultants?
Most remote customer experience consultant openings sit in Consulting & Professional Services, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed teams where customer experience consultants work across time zones to standardize service quality and improve digital touchpoints without being tied to a single location.
See All 8 Remote Customer Experience Consultant Jobs
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