Customer Experience Consultant Jobs
Customer Experience Consultant jobs are open across retail, financial services, healthcare, and technology, from entry-level to senior and principal, with specializations in journey mapping, voice-of-customer programs, and digital experience strategy. Find a role that fits below and apply directly.
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Showing 5 of 26+ Customer Experience Consultant jobs
Recruiting for this role ends on February 5, 2027
Work you'll do
As a Senior Consultant in Deloitte's Customer Experience Management practice, you will leverage your knowledge of best-in-class technology (Medallia, Qualtrics, Sprinklr) to collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. As a trusted advisor, you will be responsible for supporting the overall project goals and objectives. It is expected that you will be able to craft quality deliverables, effectively manage the team and day-to-day relationships, and provide both technical and functional guidance to team members as needed.
Essential job responsibilities include:
Platform Implementation & Technical Configuration
- Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
- Lead in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes.
- Troubleshoot and optimize system performance, working closely with client and internal technical teams.
- Manage relationships with business stakeholders and work to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps.
- Lead client assessments and development of technical/functional roadmaps to enable structured VOC strategies.
- Develop and deliver workshops on strategy, analytics, and customer journey visioning.
- Manage assigned projects and teams, reporting on progress, timelines, and deliverables through structured executive status reports.
- Manage and collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes.
- Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making.
- Design and develop dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers.
- Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.).
- Ensure solutions allow stakeholders to make data-driven decisions.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.
Qualifications
Required:
- Bachelor's degree in business, technology, or related discipline.
- Certifications in Medallia
- Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
- 1+ years of basic project management experience (Agile frameworks preferred).
- Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts.
- Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available.
Preferred:
- Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.
- Excellent communication and organizational skills for engaging both technical and executive stakeholders.
- Experience in client-facing consulting or advisory roles.
- Exposure to VOC strategy, customer journey mapping, or analytics program delivery.
- Familiarity with cloud data solutions or dashboarding platforms.
- Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,700 to $170,900.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#AMC_US
Recruiting for this role ends on February 5, 2027
Work you'll do
As a Senior Consultant in Deloitte's Customer Experience Management practice, you will leverage your knowledge of best-in-class technology (Medallia, Qualtrics, Sprinklr) to collaborate with clients to strategize, configure, and implement world-class customer feedback, analytics, and engagement solutions. As a trusted advisor, you will be responsible for supporting the overall project goals and objectives. It is expected that you will be able to craft quality deliverables, effectively manage the team and day-to-day relationships, and provide both technical and functional guidance to team members as needed.
Essential job responsibilities include:
Platform Implementation & Technical Configuration
- Configure and implement customer experience platforms (Medallia, Qualtrics, Sprinklr) to address unique business needs.
- Lead in technical design and build, including integrations, enhancements, and ongoing platform support, such as API-based integrations (Salesforce, ServiceNow, Adobe, Snowflake), SSO/OIDC setup, and data ingestion/export processes.
- Troubleshoot and optimize system performance, working closely with client and internal technical teams.
- Manage relationships with business stakeholders and work to translate their objectives into VOC (Voice of Customer) solutions, journey maps, and actionable roadmaps.
- Lead client assessments and development of technical/functional roadmaps to enable structured VOC strategies.
- Develop and deliver workshops on strategy, analytics, and customer journey visioning.
- Manage assigned projects and teams, reporting on progress, timelines, and deliverables through structured executive status reports.
- Manage and collaborate with cross-functional teams (analytics, developers) to drive project execution and ensure high-impact outcomes.
- Apply Agile project management principles-helping organize governance, facilitate agile ceremonies, and enable collaborative decision-making.
- Design and develop dashboards, real-time reporting, and analytics suites, including text/speech analytics and sentiment drivers.
- Help clients interpret platform data, convert insights into actions, and measure progress (KPI frameworks, NPS improvement, etc.).
- Ensure solutions allow stakeholders to make data-driven decisions.
A successful candidate would possess these skills:
- Ability to work independently and collaborate as part of a team
- Effective written and verbal communication skills
- Meticulous attention to detail and quality of work product
- Ability to build and sustain professional relationships
- Ability to lead projects or workstreams
- Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
- Strong interpersonal skills and professional demeanor
- Ability to meet deadlines
- Ability to provide clear guidance to others
The team
Deloitte's Advertising, Marketing & Commerce team creates content and experiences that inspire action. We design and implement technology platforms for personalized marketing across all digital touchpoints, specializing in customer-centric B2B and B2C solutions. Our in-house agency engages customers throughout their journey, working on projects like AdTech, MarTech, campaign automation, CRM, and lead-to-loyalty orchestration. Join us to drive impactful customer interactions and business growth.
Qualifications
Required:
- Bachelor's degree in business, technology, or related discipline.
- Certifications in Medallia
- Experience (2+ years) in hands-on configuration of CX platforms (ex: Medallia, Qualtrics, Sprinklr).
- 1+ years of basic project management experience (Agile frameworks preferred).
- Understanding of API integrations, SSO/OAuth setup, and data transformation (ETL) concepts.
- Ability to travel up to 50% on average based on the work you do and the clients and industries/sectors you serve
- Limited immigration sponsorship may be available.
Preferred:
- Strong problem-solving and analytical skills; comfortable working with sophisticated data sets and deriving actionable insights.
- Excellent communication and organizational skills for engaging both technical and executive stakeholders.
- Experience in client-facing consulting or advisory roles.
- Exposure to VOC strategy, customer journey mapping, or analytics program delivery.
- Familiarity with cloud data solutions or dashboarding platforms.
- Exposure to REST APIs, JSON/XML data handling, and webhooks/event-driven integrations.
The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $86,700 to $170,900.
You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
#Customer_US
#AMC_US
Customer Experience Consultant Jobs by Experience Level
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Find JobsCustomer Experience Consultant Job Market
Who's Hiring
Top Industries Hiring
- Consulting & Professional Services
What Employers Look For
The qualifications that appear most often in customer experience consultant jobs.
- Three or more years of customer experience, UX research, or service design work
- Proficiency with journey mapping tools and CX research platforms such as survey software or analytics dashboards
- Experience translating voice-of-customer data into actionable recommendations for cross-functional stakeholders
- Bachelor's degree in business, marketing, psychology, communications, or a related field
- Familiarity with CX frameworks such as Net Promoter Score, Customer Effort Score, or CSAT measurement
- Strong presentation and storytelling skills for communicating insights to senior leadership
Tips for Your Customer Experience Consultant Job Search
Quantify customer outcomes on your resume
Hiring managers want to see the business impact of your CX work, not just the initiatives you ran. Replace vague bullets with metrics like retention improvements, NPS lift, or resolution-rate changes you directly influenced through redesigns or interventions.
Tailor your portfolio to the hiring vertical
A journey-mapping deliverable built for a fintech client reads differently to a healthcare recruiter. Swap featured case studies so the top two or three projects reflect the same industry as the role you're targeting, using their terminology.
Apply early to roles that fit
Migrate Mate lists customer experience consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by methodology, not just title
Job titles for this role vary wildly across companies. Search for terms like 'journey mapping', 'VoC analyst', or 'CX strategist' alongside your core title to surface relevant openings that wouldn't appear in a standard title search.
Prepare a structured case-study walkthrough
Most CX consultant interviews include a live problem or take-home scenario. Practice walking through a real project using a situation-action-result format, emphasizing how you translated customer insight into a specific design or process change.
Negotiate scope alongside salary in offers
CX consultant roles differ significantly in authority, some are advisory and others own implementation. During negotiation, clarify which cross-functional teams you'll direct and whether you'll have budget ownership, since these determine your actual impact and career trajectory.
Customer Experience Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience consultants?
The companies hiring the most customer experience consultants right now include Accenture, ZS Associates, and Deloitte, with the largest share of openings in New Jersey, Texas, and California, based on current listings on Migrate Mate as of November 2026. Financial services, healthcare systems, and enterprise technology firms consistently represent the heaviest demand for this role.
How many customer experience consultant jobs are remote?
About 81% of customer experience consultant openings are fully remote or hybrid as of November 2026, reflecting strong employer appetite for distributed CX talent. Research-heavy and strategy-focused sub-roles such as journey mapping and VoC program design tend to be the most remote-friendly, while implementation roles tied to in-person service operations are more likely to require on-site presence.
How do you become a customer experience consultant?
Start by building hands-on experience in a customer-facing or research role, such as customer success, UX research, or service operations, where you can practice translating feedback into process improvements. Develop fluency with journey mapping methodologies and VoC measurement frameworks, then document your work in a portfolio of case studies that show measurable outcomes. Certifications in CX or design thinking can reinforce your credibility when you're ready to move into a dedicated consultant role.
Can you get a customer experience consultant job with little experience?
Yes, entry-level customer experience consultant roles exist, particularly at consulting firms and in-house CX teams that prioritize aptitude over tenure. Focus on roles that list 'associate' or 'junior' in the title, and lead your application with any project work, volunteer research, or coursework that involved gathering customer feedback and translating it into recommendations. A concise case study, even from a class or personal project, can substitute for formal experience when your analytical reasoning is clear.
What does the customer experience consultant interview process look like?
Most customer experience consultant hiring processes include an initial recruiter screen, a hiring-manager conversation focused on your background and methodology, and at least one case-study or scenario round where you map a customer problem and present a recommendation. Some employers add a stakeholder panel or a take-home exercise. The case round is where most candidates are differentiated, so prepare a structured walkthrough of a real project that shows how you moved from insight to action.
Where can I find and apply to customer experience consultant jobs?
You can find and apply to customer experience consultant jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and specialization, then apply directly to each listing that fits.
See All 26 Customer Experience Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
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