Remote Customer Relations Specialist Jobs
Remote customer relations specialist jobs are in strong demand across the U.S., with remote-first firms and distributed teams actively hiring for roles in sectors like software, insurance, healthcare, and financial services. Employers hiring remotely right now include Collectors, State Farm, and Center Collision. Find a role that fits below and apply directly.
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Job Summary
Full-Time | Work From Home | Hourly Pay + Commission.
About the Position, Are you a friendly, outgoing person who enjoys talking with people and building relationships? Do you take pride in staying organized, following through, and providing excellent customer service? We are looking for a motivated and personable Remote Rental Fleet & Customer Relations Specialist to oversee our 13-vehicle rental fleet and connect with individuals who have recently been involved in automobile accidents. This unique role combines rental fleet coordination, customer service, and business development. You will help ensure our rental operations run smoothly while reaching out to accident referrals, introducing them to our collision repair services, and helping coordinate appointments to bring their vehicles to our shop. This is a fully remote, full-time position with hourly pay plus commission for qualifying results.
Responsibilities
Rental Fleet Management: Coordinate daily activities for a 13-vehicle rental fleet. Manage rental reservations, vehicle availability, scheduling, and customer communication. Coordinate vehicle pickups, returns, and rental extensions as needed. Maintain accurate rental records and track vehicle usage and availability. Monitor upcoming maintenance and service needs and coordinate appropriate follow-up. Provide responsive, professional service to rental customers.
Customer Outreach & Business Development: Make outbound calls to individuals referred to our business following an automobile accident. Establish a friendly connection, learn about the customer’s needs, and explain how our collision repair shop can help. Encourage prospective customers to schedule an estimate or repair appointment with our shop. Follow up with referrals and maintain accurate records of calls, conversations, and appointment outcomes. Build trust with potential customers through helpful, professional, and personable communication. Represent our company positively and contribute to the growth of our collision repair business.
What We’re Looking For: An outgoing, approachable personality and a genuine enjoyment of talking with people. Strong verbal communication and active listening skills. Confidence making outbound calls and initiating conversations with new people. A customer-first mindset and the ability to build rapport over the phone. Strong organizational skills, attention to detail, and reliable follow-through. The ability to manage multiple responsibilities and work independently in a remote environment. Basic computer skills and comfort using email, spreadsheets, and online systems. A self-motivated, dependable individual who takes ownership of their work and goals.
Previous automotive, rental car, insurance, sales, or customer service experience is preferred but not required. We are willing to train the right person who brings a positive attitude, a strong work ethic, and excellent people skills.
Compensation & Work Environment: Full-time employment. Fully remote, work-from-home position, once fully trained. Hourly pay plus commission based on established performance criteria. Training and guidance to help you learn our rental processes and customer outreach approach.
Who Will Thrive in This Role? The ideal candidate is someone who enjoys helping people, is comfortable picking up the phone, and can turn a first conversation into a positive customer relationship. You should be equally comfortable managing details behind the scenes and reaching out to new customers.
If you are personable, organized, proactive, and motivated by the opportunity to make a difference, we would love to hear from you!
How to Apply: Please submit your resume and include a brief introduction describing your customer service, communication, sales, or organizational experience and why you would be a good fit for this position.
Pay: $25.00 - $30.00 per hour
Expected hours: 40.0 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- On-the-job training
- Opportunities for advancement
- Paid time off
- Vision insurance
Work Location: Hybrid remote in Tacoma, WA 98409
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Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer relations specialist jobs.
- 1-3 years of customer-facing experience in service, support, or account management
- Proficiency with CRM software such as Salesforce, Zendesk, or HubSpot
- Strong written and verbal communication skills across phone, email, and chat
- Associate or bachelor's degree in business, communications, or a related field
- Ability to meet or exceed customer satisfaction and resolution time targets
- Experience de-escalating complaints and resolving disputes with minimal supervision
Tips for Your Remote Customer Relations Specialist Job Search
Apply early to remote roles that fit
Migrate Mate lists remote customer relations specialist openings from across the U.S. in one place, so you can find roles that match your experience and apply directly without sorting through unrelated postings.
Show async communication in your application materials
Remote customer relations work runs on written communication. Use your cover letter and any work samples to demonstrate you can handle client concerns clearly and professionally in writing, without real-time back-and-forth.
Highlight CRM and remote collaboration tools
Remote employers screen for fluency with tools like Salesforce, HubSpot, Zendesk, and Slack. Name the platforms you've used and describe how you used them to manage client relationships or coordinate with distributed teams.
Prepare for asynchronous remote interviews
Many remote-first companies use recorded video screenings or written assessments before live interviews. Practice answering behavioral questions about client escalation or account management in a concise, structured format with no interviewer prompts.
Remote Customer Relations Specialist Jobs: Frequently Asked Questions
How do I get a remote customer relations specialist job?
Start by targeting companies built around distributed teams, such as remote-first SaaS companies, insurance carriers, and subscription-based services, since they hire customer relations specialists remotely more consistently than traditional office-first employers. Remote hiring managers screen heavily for written communication clarity, self-direction, and CRM fluency, so highlight experience with tools like Salesforce, Zendesk, or HubSpot. Candidates who can show measurable outcomes, like retention improvements or resolution rates, stand out immediately.
Which companies hire remote customer relations specialists?
Companies hiring remote customer relations specialists right now include Collectors, State Farm, and Center Collision, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first firms, distributed enterprise teams, and growth-stage companies in sectors like software, healthcare, and financial services that rely on strong customer relationships across distributed customer bases.
Can you get a remote customer relations specialist job with no experience?
Yes, but remote entry-level roles are harder to land because employers expect you to manage yourself, communicate proactively in writing, and troubleshoot problems without in-person support from day one. Your strongest path is targeting remote-first startups and subscription businesses that hire junior customer relations coordinators. Demonstrated experience in customer-facing chat or email support, even from a volunteer or part-time role, opens the door when formal experience is thin.
Do you need a degree for remote customer relations specialist jobs?
Not always. Remote employers in this role weigh demonstrated communication skills, CRM tool experience, and a history of handling client relationships effectively more heavily than a specific credential. A portfolio showing resolved escalations, client retention outcomes, or cross-functional coordination can carry more weight than a degree in many hiring decisions, particularly at remote-first companies and growth-stage firms.
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