Remote Managed Repair Representative Jobs
Remote managed repair representative jobs are open across the U.S. in insurance, home warranty, and property services, at remote-first carriers, third-party administrators, and distributed customer operations teams, from entry-level coordinator roles to senior representative positions managing complex repair networks. Employers hiring remotely right now include Check Point Software Technologies, KONG, and Canon. Find a role that fits below and apply directly.
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Fidelity will not provide immigration sponsorship for this position.
Job Description:
NOTE: Fidelity will not be providing immigration sponsorship for this role.
The Role
The Vice President Managed Platform and Partner Strategy role helps shape the direction and evolution of Fidelity Institutional’s managed account platform offerings across FMAX and MAS. This leader translates wealth platform competitive intelligence, business priorities, and strategic vendor capabilities into recommendations that strengthen the platform’s value proposition and support long-term growth.
The role serves as the primary business lead for a strategic platform vendor, overseeing relationship governance, leading commercial negotiations and contracting, and coordinating priorities across internal stakeholders and platform vendor leadership.
Key Responsibilities
- Competitive and market intelligence: Conduct ongoing competitive market scans across managed account platforms, TAMPs, custodians, and wealth technology providers. Assess emerging capabilities, market trends, pricing models, and competitor offerings, translating findings into actionable recommendations improving Fidelity’s platform offering.
- Managed Accounts Platform strategy: Partner with product and business leaders to identify managed accounts platform opportunities, assess capability gaps, inform investment priorities and strategic roadmap. Partner with platform product lead to execute on identified roadmap priorities.
- Strategic Partner Relationship Management: Lead the day-to-day strategic relationship with a key platform partner/ vendor, aligning on business objectives, roadmap priorities, service expectations, and measures of success. Drive accountability and resolution of escalated issues.
- Platform Partner/ Vendor contracting: Serve as the business lead for agreements, renewals, amendments, and commercial negotiations. Coordinate with legal, procurement, finance, risk, and compliance to establish terms that support business objectives, service commitments, and appropriate protections.
- Quarterly steering committee governance: Own the planning and execution of quarterly steering committee meetings, including executive agendas, materials, performance reviews, strategic discussions, and decision requests. Track decisions, commitments, and follow-through.
- Enterprise alignment: Partner across FI Wealth Advisory Managed Solution (WAMS) and key Fidelity businesses, including IWMS, FundsNetwork etc. to align on strategic priorities, identify dependencies, and drive a coordinated approach to platform investments, partnerships, and long-term business objectives.
- Executive communication: Deliver clear assessments of market developments, vendor performance, commercial considerations, and strategic options to senior leadership.
Measures of Success
- Competitive insights meaningfully inform platform strategy and investment decisions.
- The partner relationship delivers against agreed business, service, and commercial objectives.
- Contracts reflect business needs and establish clear accountability.
- Quarterly steering committees produce timely decisions and completed commitments.
- Internal stakeholders and partner leadership remain aligned on strategic priorities.
The Expertise and Skills You Bring
- Bachelor’s degree or equivalent relevant experience; advanced degree preferred.15+ years of financial services experience
- Significant experience in wealth management, managed accounts, platform strategy, and product management
- Strong understanding of the managed account ecosystem, including broker-dealers, RIAs, TAMPs, custodians, and wealth technology providers.
- Demonstrated experience managing strategic partner relationships and leading complex commercial negotiations and contracting processes.
- Ability to synthesize market intelligence into clear strategic recommendations and business cases.
- Experience leading executive governance forums and influencing cross-functional stakeholders.
- Strong commercial judgment, executive communication, and organizational skills.
The Team
The Wealth Advisory Managed Solutions (WAMS) organization delivers innovative investment, advisory, and managed account solutions that help financial intermediaries and advisors serve clients more effectively. WAMS brings together product development, platform capabilities, investment expertise, and service support to enable scalable wealth management solutions across Fidelity’s distribution channels. Within WAMS, Fidelity Managed Account Xchange (FMAX) is a strategic wealth management platform that integrates financial planning, managed accounts, investment products, and advisory services into a streamlined advisor experience. FMAX supports advisors in delivering personalized investment solutions while improving operational efficiency and enhancing client outcomes. The FMAX Product team partners closely with distribution, technology, and investment professionals to drive platform growth, advisor adoption, and business results.
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Category:
Relationship ManagementFidelity will not provide immigration sponsorship for this position.
Job Description:
NOTE: Fidelity will not be providing immigration sponsorship for this role.
The Role
The Vice President Managed Platform and Partner Strategy role helps shape the direction and evolution of Fidelity Institutional’s managed account platform offerings across FMAX and MAS. This leader translates wealth platform competitive intelligence, business priorities, and strategic vendor capabilities into recommendations that strengthen the platform’s value proposition and support long-term growth.
The role serves as the primary business lead for a strategic platform vendor, overseeing relationship governance, leading commercial negotiations and contracting, and coordinating priorities across internal stakeholders and platform vendor leadership.
Key Responsibilities
- Competitive and market intelligence: Conduct ongoing competitive market scans across managed account platforms, TAMPs, custodians, and wealth technology providers. Assess emerging capabilities, market trends, pricing models, and competitor offerings, translating findings into actionable recommendations improving Fidelity’s platform offering.
- Managed Accounts Platform strategy: Partner with product and business leaders to identify managed accounts platform opportunities, assess capability gaps, inform investment priorities and strategic roadmap. Partner with platform product lead to execute on identified roadmap priorities.
- Strategic Partner Relationship Management: Lead the day-to-day strategic relationship with a key platform partner/ vendor, aligning on business objectives, roadmap priorities, service expectations, and measures of success. Drive accountability and resolution of escalated issues.
- Platform Partner/ Vendor contracting: Serve as the business lead for agreements, renewals, amendments, and commercial negotiations. Coordinate with legal, procurement, finance, risk, and compliance to establish terms that support business objectives, service commitments, and appropriate protections.
- Quarterly steering committee governance: Own the planning and execution of quarterly steering committee meetings, including executive agendas, materials, performance reviews, strategic discussions, and decision requests. Track decisions, commitments, and follow-through.
- Enterprise alignment: Partner across FI Wealth Advisory Managed Solution (WAMS) and key Fidelity businesses, including IWMS, FundsNetwork etc. to align on strategic priorities, identify dependencies, and drive a coordinated approach to platform investments, partnerships, and long-term business objectives.
- Executive communication: Deliver clear assessments of market developments, vendor performance, commercial considerations, and strategic options to senior leadership.
Measures of Success
- Competitive insights meaningfully inform platform strategy and investment decisions.
- The partner relationship delivers against agreed business, service, and commercial objectives.
- Contracts reflect business needs and establish clear accountability.
- Quarterly steering committees produce timely decisions and completed commitments.
- Internal stakeholders and partner leadership remain aligned on strategic priorities.
The Expertise and Skills You Bring
- Bachelor’s degree or equivalent relevant experience; advanced degree preferred.15+ years of financial services experience
- Significant experience in wealth management, managed accounts, platform strategy, and product management
- Strong understanding of the managed account ecosystem, including broker-dealers, RIAs, TAMPs, custodians, and wealth technology providers.
- Demonstrated experience managing strategic partner relationships and leading complex commercial negotiations and contracting processes.
- Ability to synthesize market intelligence into clear strategic recommendations and business cases.
- Experience leading executive governance forums and influencing cross-functional stakeholders.
- Strong commercial judgment, executive communication, and organizational skills.
The Team
The Wealth Advisory Managed Solutions (WAMS) organization delivers innovative investment, advisory, and managed account solutions that help financial intermediaries and advisors serve clients more effectively. WAMS brings together product development, platform capabilities, investment expertise, and service support to enable scalable wealth management solutions across Fidelity’s distribution channels. Within WAMS, Fidelity Managed Account Xchange (FMAX) is a strategic wealth management platform that integrates financial planning, managed accounts, investment products, and advisory services into a streamlined advisor experience. FMAX supports advisors in delivering personalized investment solutions while improving operational efficiency and enhancing client outcomes. The FMAX Product team partners closely with distribution, technology, and investment professionals to drive platform growth, advisor adoption, and business results.
Company Overview
At Fidelity, we are passionate about making our financial expertise broadly accessible and effective in helping people live the lives they want! We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences. For information about working at Fidelity, visit FidelityCareers.com. Fidelity Investments is an equal opportunity employer. Fidelity will reasonably accommodate applicants with disabilities who need adjustments to complete the application or interview process.
To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.
Fidelity’s Onsite Working Model
Fidelity is transitioning to a full-time onsite working model through a phased rollout across regions and roles. Currently, some roles and locations require 100% onsite presence, while others require less. Onsite expectations are likely to evolve as the rollout continues. This transition does not apply to fully remote roles.
Placement in the range will vary based on job responsibilities and scope, geographic location, candidate’s relevant experience, and other factors.
Base salary is only part of the total compensation package. Depending on the position and eligibility requirements, the offer package may also include bonus or other variable compensation.
We offer a wide range of benefits to meet your evolving needs and help you live your best life at work and at home. These benefits include comprehensive health care coverage and emotional well-being support, market-leading retirement, generous paid time off and parental leave, charitable giving employee match program, and educational assistance including student loan repayment, tuition reimbursement, and learning resources to develop your career. Note, the application window closes when the position is filled or unposted.
Please be advised that Fidelity’s business is governed by the provisions of the Securities Exchange Act of 1934, the Investment Advisers Act of 1940, the Investment Company Act of 1940, ERISA, numerous state laws governing securities, investment and retirement-related financial activities and the rules and regulations of numerous self-regulatory organizations, including FINRA, among others. Those laws and regulations may restrict Fidelity from hiring and/or associating with individuals with certain Criminal Histories.
Certifications:
Category:
Relationship ManagementSee All 61 Remote Managed Repair Representative Jobs
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Find JobsRemote Managed Repair Representative Job Market
Who's Hiring
Top Industries Hiring
- Technology & Software
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in remote managed repair representative jobs.
- One to three years of experience in claims coordination, repair management, or a related customer service role
- Proficiency with claims management or CRM software platforms
- Strong verbal and written communication skills for customer and contractor interactions
- Ability to manage multiple open repair cases simultaneously under deadline pressure
- High school diploma or equivalent required, associate or bachelor's degree preferred
- Knowledge of repair estimation processes or basic construction and automotive repair terminology
Tips for Your Remote Managed Repair Representative Job Search
Prove your async coordination skills upfront
Remote managed repair representative roles depend on written follow-up and independent vendor management. Build a short portfolio of written communications or process notes that show how you track repair status, escalate delays, and close loops without direct supervision.
Target remote-first warranty and insurance operations teams
Home warranty providers, insurance carriers, and third-party administrators are the companies most likely to hire managed repair representatives into fully remote roles. Focus your search on companies that explicitly run distributed operations rather than those offering occasional remote flexibility.
Apply early to remote roles that fit
Migrate Mate lists remote managed repair representative openings from across the U.S. in one place, so you can find roles that match your experience and apply directly. Remote postings at distributed operations companies fill quickly, so applying early gives you a real advantage.
Prepare for remote interview scenarios around vendor management
Remote hiring managers for this role test how you handle contractor no-shows, parts delays, and customer escalations without on-site backup. Practice walking through your coordination process step by step, using specific tools like repair management or CRM platforms you've worked with.
Remote Managed Repair Representative Jobs: Frequently Asked Questions
How do I get a remote managed repair representative job?
Target remote-first insurance carriers, home warranty companies, and third-party administrators that run distributed customer operations teams. Remote employers in this role screen heavily for self-direction, clear written communication, and the ability to manage vendor and contractor relationships without in-person oversight. Demonstrating experience with repair coordination software, claims platforms, or CRM tools gives you a concrete edge over candidates with only general customer service backgrounds.
Which companies hire remote managed repair representatives?
Employers currently hiring remote managed repair representatives include Check Point Software Technologies, KONG, and Canon, per current remote listings on Migrate Mate as of November 2026. These tend to be insurance carriers, home warranty providers, and property services firms that run distributed operations teams and rely on remote representatives to coordinate repair networks and manage vendor relationships.
Can you get a remote managed repair representative job with no experience?
Yes, but remote entry-level roles are harder to land because you're expected to manage vendor follow-ups and repair workflows independently from day one. Home warranty companies and third-party administrators are the most likely to hire entry-level remote candidates. Showing proficiency with CRM or ticketing tools, strong written communication samples, and any experience coordinating schedules or resolving customer issues can substitute for direct managed repair experience.
Do you need a degree for remote managed repair representative jobs?
Not always. Remote employers in this role focus more on demonstrated ability to manage repair workflows, communicate clearly in writing, and work without direct supervision than on formal education. A history of handling claims, coordinating contractors, or resolving complex customer issues carries real weight. Some employers in insurance or warranty sectors may prefer an associate or bachelor's degree, but proven results routinely matter more.
Which industries hire the most remote managed repair representatives?
Most remote managed repair representative openings sit in Technology & Software and Healthcare & Medical Services, per current remote listings on Migrate Mate as of November 2026. These sectors rely on distributed teams to handle high volumes of repair coordination and vendor management without requiring representatives to be on-site.
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