Vice President of Client Success Jobs
Vice President of Client Success jobs are open across SaaS, enterprise software, financial services, and healthcare technology, covering specializations in customer retention, account expansion, and post-sales strategy, from director-level promotions to C-suite adjacencies. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 10+ Vice President of Client Success jobs
Job Description: About EXL Health
We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue, and maximize profitability across the healthcare ecosystem. Technology, data, and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed, and paid.
EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.
We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.
The VP of Client Success, Program Director - Healthcare will play a pivotal role in leading complex programs for US healthcare clients across the healthcare ecosystem, including payer, provider, PBM, life sciences, and government program clients.
The role will focus on payer and provider care management, case management, population health, quality improvement, and analytics-enabled platform solutions. The role is responsible for aligning program objectives with client business priorities, regulatory expectations, operational performance goals, and EXL Health’s broader growth strategy.
This leader will oversee cross-functional delivery, ensure successful implementation and adoption of healthcare technology and analytics solutions, and drive measurable outcomes such as improved member and patient experience, care coordination, quality performance, operational efficiency, and cost optimization.
Responsibilities: This role requires a strategic healthcare leader with a strong program management discipline, executive communication skills, and a comprehensive understanding of US healthcare operations, data, analytics, and platform delivery.
Primary responsibilities include:
Serve as the primary delivery voice for EXL Health teams, coordinating cross-functional activities for US healthcare payers, provider, PBM, life sciences, and government program clients in a cohesive, outcome-driven manner.
Bridge clinical, operational, regulatory, data, analytics, and digital platform priorities across contracted care management, case management, utilization management, and population health solutions.
Enable EXL Health delivery teams to effectively deliver, communicate, escalate, and prioritize services and solutions aligned to client objectives, service-level commitments, and healthcare program outcomes.
Act as a liaison between the client, business programs, and executive leadership, providing updates addressing concerns, and shaping recommendations that connect client business problems to EXL Health strategy, roadmap priorities, and partnership opportunities.
-
Translate ambiguous or evolving client requests into structured workplans, tactical next steps, executive-ready decision points, and cross-functional action plans.
Think critically about how client business problems, market pressures, regulatory priorities, and operational constraints should inform EXL Health strategy, delivery model, and growth opportunities
Hold delivery teams accountable for measurable healthcare outcomes, including
implementation milestones, adoption, operational performance, quality measures, compliance readiness, and client satisfaction.
Achieving annual growth targets aligned with client objectives and targets.
Develop and maintain an in-depth understanding of EXL Health’s US healthcare portfolio and client base, including payers, providers, PBMs, life sciences organizations, and government healthcare programs, as well as care management, case management, utilization management, quality, risk adjustment, member and patient engagement, data, analytics, and AI-enabled platform solutions.
Collaborate with executive leadership to identify and prioritize initiatives that improve healthcare outcomes, support value-based care objectives, reduce administrative burden, and strengthen client growth opportunities.
Work closely with clinical operations, product, technology, data science, analytics, finance, compliance, security, marketing, sales, and client success teams to ensure seamless healthcare program integration and execution.
Develop and manage program budgets, ensuring efficient resource allocation and cost-effectiveness
Monitor financial performance against established budgets and implement corrective actions as needed
Maintain a deep understanding of overall program strategy, delivery status, platform roadmap, regulatory dependencies, data integration needs, reporting requirements, and client commitments.
Identify potential risks and develop mitigation strategies to ensure the successful implementation of programs
Monitor external factors that may impact program success, including CMS guidance, payer market trends, interoperability expectations, quality and Stars-related priorities, privacy and security requirements, and evolving client needs, and adapt strategies accordingly.
Establish key performance indicators (KPIs) for each program, including operational, financial, clinical, quality, adoption, compliance, and client satisfaction metrics, and regularly assess performance against these measures.
Prepare and present comprehensive executive reports and client updates that clearly communicate delivery progress, business value, healthcare outcomes, risks, decisions needed, and opportunities for improvement.
Lead, mentor and oversee a team of program/project managers, coordinators, and other relevant staff
-
Cultivate strong relationships with internal and external stakeholders, including clients, vendors, and partners
Co-create collateral, presentations, business reviews, and other materials that effectively communicate the value proposition of EXL Health’s care management, case management, analytics, and platform solutions for US healthcare clients.
Participate in client meetings with account representatives to provide healthcare domain expertise, platform delivery context, analytics-driven insights, and practical interpretation of client needs that build credibility and trust with payer, provider, PBM, life sciences, and government healthcare stakeholders.
Educate internal teams and customers on solution capabilities, implementation approach, workflow impact, reporting outputs, adoption strategy, and measurable business value.
Actively partner with customers, vendors/partners, and internal departments—including sales, marketing, client success, solutioning, services, training, support, clinical operations, technology, data, analytics, privacy, and security teams—to translate healthcare problem statements into scalable solutions.
Measure adoption and utilization of features, products, and services to determine business value for customers and EXL Health, and actively drive increased adoption, workflow optimization, and outcome realization.
- Qualifications: 15+ years of experience in program management within US healthcare payer, provider, care management, case management, data and analytics, and/or platform technology organizations, with direct experience overseeing healthcare case management and analytics platforms.
15+ years of experience delivering complex healthcare platform solutions, including implementation, integration, adoption, operations, and ongoing client value realization.
Strong understanding of US healthcare payer, provider, PBM, life sciences, and government program client needs, including Medicare Advantage, Medicaid, Commercial lines of business, care coordination, utilization management, quality programs, member and patient engagement, and value-based care.
Experience managing programs for a diverse US healthcare client base, including health plans, provider organizations, PBMs, healthcare services organizations, and technology-enabled healthcare operations.
Experience working with healthcare data domains such as claims, eligibility, member, provider, clinical, authorizations, encounters, quality, and financial data, with familiarity in analytics, reporting, interoperability, and data governance expectations.
Working knowledge of healthcare compliance, privacy, and security expectations relevant to US healthcare clients, including HIPAA, data protection, audit readiness, and secure platform delivery practices.
Excellent executive communication, client-facing presentation, and stakeholder management skills, with the ability to engage healthcare business, clinical, technology, compliance, and analytics leaders.
Ability to translate complex healthcare, clinical, operational, technical, and analytical information into clear, actionable terms for executive and operational audiences.
Experience in working with global, multi-cultural and diverse teams across different time zones
Experience in sales enablement or a similar role is a plus
Bachelor's degree in business administration, management, or related field; advanced degree preferred.
Travel of 25%, more if required pending business objectives.
US Citizenship status is required for this role.
Must be able to obtain DOD Security Clearance
Preferred Skills:
Detail-oriented with a commitment to delivering high-quality support
-
Exceptional client translator who can convert business needs, workflow pain points, and executive input into clear tactical actions for delivery teams.
Industry-oriented thinker with deep appreciation for payer care management operations, workflow adoption, and how client realities shape solution success.
Ability to balance healthcare domain expertise, regulatory awareness, client priorities, and practical delivery considerations.
Team player with the ability to collaborate effectively with cross-functional teams
Proactive and self-motivated with a strong sense of ownership and accountability
Detail-oriented with a focus on delivering high-quality work
Easily adapts to a dynamic and fast-paced work environment
Strong business acumen with the strategic ability to connect healthcare platform delivery to client outcomes, revenue growth, operational efficiency, and long-term partnership value.
Job Description: About EXL Health
We leverage Human Ingenuity and domain expertise to help clients improve outcomes, optimize revenue, and maximize profitability across the healthcare ecosystem. Technology, data, and analytics are at the heart of our solutions. We collaborate closely with clients to transform how care is delivered, managed, and paid.
EXL Health combines deep domain expertise with analytic insights and technology-enabled services to transform how care is delivered, managed, and paid. Leveraging Human Ingenuity, we collaborate with our clients to solve complex problems and enhance their performance with nimble, scalable solutions. With data on more than 260 million lives, we work with hundreds of organizations across the healthcare ecosystem.
We help payers improve member care quality and network performance, manage population risk, and optimize revenue while decreasing administrative waste and reducing health claim expenditures. We help Pharmacy Benefit Managers (PBMs) manage member drug benefits and reduce drug spending while maintaining quality. We help provider organizations proactively manage risk, improve outcomes, and optimize network performance. We provide Life Sciences companies with enriched data, insights through advanced analytics and data visualization tools to get the right treatment to the right patient at the right time.
The VP of Client Success, Program Director - Healthcare will play a pivotal role in leading complex programs for US healthcare clients across the healthcare ecosystem, including payer, provider, PBM, life sciences, and government program clients.
The role will focus on payer and provider care management, case management, population health, quality improvement, and analytics-enabled platform solutions. The role is responsible for aligning program objectives with client business priorities, regulatory expectations, operational performance goals, and EXL Health’s broader growth strategy.
This leader will oversee cross-functional delivery, ensure successful implementation and adoption of healthcare technology and analytics solutions, and drive measurable outcomes such as improved member and patient experience, care coordination, quality performance, operational efficiency, and cost optimization.
Responsibilities: This role requires a strategic healthcare leader with a strong program management discipline, executive communication skills, and a comprehensive understanding of US healthcare operations, data, analytics, and platform delivery.
Primary responsibilities include:
Serve as the primary delivery voice for EXL Health teams, coordinating cross-functional activities for US healthcare payers, provider, PBM, life sciences, and government program clients in a cohesive, outcome-driven manner.
Bridge clinical, operational, regulatory, data, analytics, and digital platform priorities across contracted care management, case management, utilization management, and population health solutions.
Enable EXL Health delivery teams to effectively deliver, communicate, escalate, and prioritize services and solutions aligned to client objectives, service-level commitments, and healthcare program outcomes.
Act as a liaison between the client, business programs, and executive leadership, providing updates addressing concerns, and shaping recommendations that connect client business problems to EXL Health strategy, roadmap priorities, and partnership opportunities.
-
Translate ambiguous or evolving client requests into structured workplans, tactical next steps, executive-ready decision points, and cross-functional action plans.
Think critically about how client business problems, market pressures, regulatory priorities, and operational constraints should inform EXL Health strategy, delivery model, and growth opportunities
Hold delivery teams accountable for measurable healthcare outcomes, including
implementation milestones, adoption, operational performance, quality measures, compliance readiness, and client satisfaction.
Achieving annual growth targets aligned with client objectives and targets.
Develop and maintain an in-depth understanding of EXL Health’s US healthcare portfolio and client base, including payers, providers, PBMs, life sciences organizations, and government healthcare programs, as well as care management, case management, utilization management, quality, risk adjustment, member and patient engagement, data, analytics, and AI-enabled platform solutions.
Collaborate with executive leadership to identify and prioritize initiatives that improve healthcare outcomes, support value-based care objectives, reduce administrative burden, and strengthen client growth opportunities.
Work closely with clinical operations, product, technology, data science, analytics, finance, compliance, security, marketing, sales, and client success teams to ensure seamless healthcare program integration and execution.
Develop and manage program budgets, ensuring efficient resource allocation and cost-effectiveness
Monitor financial performance against established budgets and implement corrective actions as needed
Maintain a deep understanding of overall program strategy, delivery status, platform roadmap, regulatory dependencies, data integration needs, reporting requirements, and client commitments.
Identify potential risks and develop mitigation strategies to ensure the successful implementation of programs
Monitor external factors that may impact program success, including CMS guidance, payer market trends, interoperability expectations, quality and Stars-related priorities, privacy and security requirements, and evolving client needs, and adapt strategies accordingly.
Establish key performance indicators (KPIs) for each program, including operational, financial, clinical, quality, adoption, compliance, and client satisfaction metrics, and regularly assess performance against these measures.
Prepare and present comprehensive executive reports and client updates that clearly communicate delivery progress, business value, healthcare outcomes, risks, decisions needed, and opportunities for improvement.
Lead, mentor and oversee a team of program/project managers, coordinators, and other relevant staff
-
Cultivate strong relationships with internal and external stakeholders, including clients, vendors, and partners
Co-create collateral, presentations, business reviews, and other materials that effectively communicate the value proposition of EXL Health’s care management, case management, analytics, and platform solutions for US healthcare clients.
Participate in client meetings with account representatives to provide healthcare domain expertise, platform delivery context, analytics-driven insights, and practical interpretation of client needs that build credibility and trust with payer, provider, PBM, life sciences, and government healthcare stakeholders.
Educate internal teams and customers on solution capabilities, implementation approach, workflow impact, reporting outputs, adoption strategy, and measurable business value.
Actively partner with customers, vendors/partners, and internal departments—including sales, marketing, client success, solutioning, services, training, support, clinical operations, technology, data, analytics, privacy, and security teams—to translate healthcare problem statements into scalable solutions.
Measure adoption and utilization of features, products, and services to determine business value for customers and EXL Health, and actively drive increased adoption, workflow optimization, and outcome realization.
- Qualifications: 15+ years of experience in program management within US healthcare payer, provider, care management, case management, data and analytics, and/or platform technology organizations, with direct experience overseeing healthcare case management and analytics platforms.
15+ years of experience delivering complex healthcare platform solutions, including implementation, integration, adoption, operations, and ongoing client value realization.
Strong understanding of US healthcare payer, provider, PBM, life sciences, and government program client needs, including Medicare Advantage, Medicaid, Commercial lines of business, care coordination, utilization management, quality programs, member and patient engagement, and value-based care.
Experience managing programs for a diverse US healthcare client base, including health plans, provider organizations, PBMs, healthcare services organizations, and technology-enabled healthcare operations.
Experience working with healthcare data domains such as claims, eligibility, member, provider, clinical, authorizations, encounters, quality, and financial data, with familiarity in analytics, reporting, interoperability, and data governance expectations.
Working knowledge of healthcare compliance, privacy, and security expectations relevant to US healthcare clients, including HIPAA, data protection, audit readiness, and secure platform delivery practices.
Excellent executive communication, client-facing presentation, and stakeholder management skills, with the ability to engage healthcare business, clinical, technology, compliance, and analytics leaders.
Ability to translate complex healthcare, clinical, operational, technical, and analytical information into clear, actionable terms for executive and operational audiences.
Experience in working with global, multi-cultural and diverse teams across different time zones
Experience in sales enablement or a similar role is a plus
Bachelor's degree in business administration, management, or related field; advanced degree preferred.
Travel of 25%, more if required pending business objectives.
US Citizenship status is required for this role.
Must be able to obtain DOD Security Clearance
Preferred Skills:
Detail-oriented with a commitment to delivering high-quality support
-
Exceptional client translator who can convert business needs, workflow pain points, and executive input into clear tactical actions for delivery teams.
Industry-oriented thinker with deep appreciation for payer care management operations, workflow adoption, and how client realities shape solution success.
Ability to balance healthcare domain expertise, regulatory awareness, client priorities, and practical delivery considerations.
Team player with the ability to collaborate effectively with cross-functional teams
Proactive and self-motivated with a strong sense of ownership and accountability
Detail-oriented with a focus on delivering high-quality work
Easily adapts to a dynamic and fast-paced work environment
Strong business acumen with the strategic ability to connect healthcare platform delivery to client outcomes, revenue growth, operational efficiency, and long-term partnership value.
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Find JobsVice President of Client Success Job Market
Who's Hiring
Top Industries Hiring
- Insurance
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in vice president of client success jobs.
- 7 or more years of customer success or account management experience, including leadership
- Demonstrated ownership of net revenue retention, churn reduction, or expansion targets
- Experience building and managing post-sales or customer success teams
- Proficiency with customer success platforms such as Gainsight, Totango, or ChurnZero
- Strong cross-functional collaboration with Sales, Product, and Finance teams
- Bachelor's degree in business, communications, or a related field
Tips for Your Vice President of Client Success Job Search
Quantify retention and expansion metrics
Your resume needs net revenue retention, gross revenue retention, and expansion ARR numbers front and center. Hiring committees for this role care far more about those figures than headcount managed or tenure length. Pull them from your CRM or revenue reporting tools before you apply.
Align your story to revenue ownership
Many vice president of client success candidates undersell commercial accountability. If you owned upsell targets, renewal quotas, or churn reduction goals, frame those as revenue outcomes, not relationship outcomes. The distinction separates strategic leaders from service managers in recruiters' eyes.
Apply early to roles that fit
Migrate Mate lists vice president of client success openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies at the right growth stage
The scope and expectations for this role shift dramatically between a Series B startup and a 2,000-person public company. Filter openings by company size and funding stage so you're applying to environments where your specific experience, whether building the function or scaling it, is actually the fit.
Prepare a client journey case study
Interviewers at this level routinely ask you to walk through a client situation from risk to renewal or from onboarding to expansion. Have one detailed narrative ready that covers what you diagnosed, what you changed operationally, and what the measurable outcome was within a defined timeframe.
Negotiate scope before you negotiate compensation
Before discussing pay, clarify whether the role owns renewals, whether CS reports into you or into Sales, and whether you have budget authority for tooling. Those structural details determine whether you can actually deliver results, and they're easier to negotiate early than after an offer is extended.
Vice President of Client Success Jobs: Frequently Asked Questions
Which companies are hiring the most vice president of client successs?
The most active employers for vice president of client successs right now are BNY, Progyny, and Leanpath, and the most openings are in New York, Illinois, and Texas, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently account for a large share of active postings at this level.
How many vice president of client success jobs are remote?
About 88% of vice president of client success openings are fully remote or hybrid as of November 2026, reflecting the function's strong operational fit with distributed work. Roles focused on digital products and software tend to have the highest remote availability, while those requiring regular executive-level client travel or on-site team leadership lean toward hybrid or in-office arrangements.
How do you become a vice president of client success?
Most vice presidents of client success move up from director or senior director roles where they already owned a book of business and managed frontline teams. Building that path means taking on renewal quota ownership, leading cross-functional escalations, and developing the analytical fluency to present retention and expansion performance to executive leadership. Gaining experience with enterprise accounts and multi-segment portfolios accelerates the transition to a VP scope.
Can you get hired as a vice president of client success without direct VP experience?
Yes, but you need to demonstrate that you've operated at that scope even without the title. Hiring managers look for candidates who have built out CS processes, hired and developed managers, owned P&L-adjacent metrics, and partnered with Sales and Product at a strategic level. A strong internal promotion track or a promotion from director at a well-known SaaS company often carries more weight than a VP title from a less relevant organization.
What does the vice president of client success interview process look like?
The process typically runs four to six rounds and includes a recruiter screen, a hiring manager conversation focused on leadership philosophy and revenue outcomes, a panel with cross-functional leaders from Sales and Product, and a final presentation to senior executives. The presentation stage often involves a go-forward strategy for the CS organization, a retention or expansion improvement plan, or a case study drawn from your own client portfolio experience.
Where can I find and apply to vice president of client success jobs?
You can find and apply to vice president of client success jobs on Migrate Mate, which lists current openings from across the United States. Search the available roles to find the ones that match your experience and apply directly to each listing that fits.
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