Customer Success Leader Jobs
Customer Success Leader jobs are open across SaaS, fintech, healthtech, and enterprise software, from mid-level manager to VP and director, with specializations in onboarding, retention, and expansion revenue. Scan the live roles below and apply to whichever ones fit.
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Success Action Team Leader
Administrator: Director of Curriculum, Instruction & Assessment, and Building Principals
Fund: Title I - 572
Preferred Qualifications:
- Bachelor's Degree.
- Ability to work with students, families and the community at large
- Possess excellent oral and written communication skills.
- Has proven experience in motivating students to reach academic and social goals.
- Ability to coordinate resources for other adults within the program.
- Ability to organize and implement program requirements.
Job Description/Duties and Responsibilities:
- Collaborate with the state resources and the designated high school staff.
- Ensure all the program activities are initiated.
- Motivate eligible students to participate in program activities.
- Facilitate the implementation of the program.
- Collect the necessary data to monitor and increase, where necessary, the level of participation of the targeted students and their parents.
Specific duties include, but are not limited to:
- Organize a one-day mandatory workshop for parents and students.
- Establish Graduation Action Teams (GAT).
- Develop a school/community compact comprised of GAT leaders who pledge to work with the target student group.
- Establish student led focus groups.
- Provide unique staff development sessions that provide cultural competency skills to enable teachers and school staff to reach students academically.
- Organize and/or sustain after school activities, utilizing school and/or existing community programs. These programs may be academic, recreational or court related diversionary programs.
- Make home visits.
- Involve local businesses, corporations and organizations to organize shadowing, internships, and field trip experiences to broaden the students' view of what is possible to be.
- Establish parent focus to build relationships with students to further academic success.
- Provide summer transition academic and character building experiences. This may include overnights on a college campus and other exposure trips.
- Establish and sustain a viable mentoring program to include all targeted student participants.
Possess the physical and mental attributes required to perform all essential functions.
Terms of Employment: Salary:
2026 2027 school year OAPSE Negotiated Agreement
Application Procedure
Applications are to be Completed via the on-line Application Process: https://www.applitrack.com/eastcleveland/onlineapp/
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Who's Hiring
Top Industries Hiring
- Technology & Software
What Employers Look For
The qualifications that appear most often in customer success leader jobs.
- Five or more years of customer success or account management experience
- Proven ability to manage and grow a team of customer success managers
- Experience owning net revenue retention and expansion quota
- Proficiency with customer success platforms such as Gainsight or Totango
- Strong executive communication and stakeholder presentation skills
- Bachelor's degree in business, communications, or a related field
Tips for Your Customer Success Leader Job Search
Quantify retention outcomes on your resume
Customer success leader resumes that show net revenue retention rates, churn reduction, or expansion revenue growth get far more callbacks than those listing responsibilities. Pull those numbers from your current role before you start applying.
Apply early to roles that fit
Migrate Mate lists customer success leader openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by growth stage and motion
A product-led growth company wants a different customer success leader than an enterprise sales-led org. Filter openings by company size and revenue model so you're only applying to environments where your playbook actually transfers.
Prepare a portfolio of QBR decks and playbooks
Interviewers for customer success leadership roles often ask to see how you run quarterly business reviews or structure onboarding. Having two or three redacted examples ready signals you operate at a strategic level, not just tactical.
Negotiate on-target earnings, not just base
Customer success leader comp often includes a variable component tied to net retention or expansion. When an offer arrives, ask how the variable is structured and what payout looks like at target versus overperformance before accepting.
Follow up after the panel interview with a 90-day plan
Sending a draft 30-60-90 day plan within 24 hours of a final-round interview sets you apart from other finalists. Ground it in publicly available information about the company's product, customer base, and known churn challenges.
Customer Success Leader Jobs: Frequently Asked Questions
Which companies are hiring the most customer success leaders?
The most active employers for customer success leaders right now are HARVEY, DXC Technology, and Corpay, and the most openings are in Texas, New York, and California, based on current listings on Migrate Mate as of November 2026. SaaS and enterprise software companies consistently account for the largest share of open roles.
How many customer success leader jobs are remote?
About 100% of customer success leader openings are fully remote or hybrid as of November 2026, reflecting how broadly companies have embraced distributed go-to-market teams. Roles focused on digital-first or product-led growth tend to be the most remote-friendly, while enterprise-segment positions often require some travel or on-site presence.
How do you become a customer success leader?
Start as a customer success manager, own a named book of business, and demonstrate consistent net retention results over two or more years. Move into a team lead or senior CSM role that gives you direct reports, then build a track of coaching, hiring, and cross-functional project ownership. Most employers promoting from within want to see at least one full renewal cycle managed as a people leader before offering a director or VP title.
Can you get hired as a customer success leader without direct leadership experience?
Yes, especially at early-stage companies that are building out their customer success function for the first time. The strongest path is demonstrating that you've acted as an informal leader by onboarding new CSMs, building team playbooks, or leading cross-functional projects. Applying to player-coach roles, where you carry a small book of business alongside managing one or two direct reports, is a realistic entry point into formal leadership.
What does the customer success leader interview process look like?
Most processes run three to five rounds and include a recruiter screen, a hiring manager conversation focused on your retention metrics and leadership philosophy, and a panel with cross-functional partners such as sales, product, and finance. Many companies add a case study or presentation round where you're asked to walk through how you'd structure a customer health program or handle a high-risk account. References are typically checked before an offer is extended.
Where can I find and apply to customer success leader jobs?
You can find and apply to customer success leader jobs on Migrate Mate, which lists current openings from across the United States in one place. Find the roles that match your experience level, industry background, and preferred work arrangement, then apply directly to each listing that fits.
See All 17 Customer Success Leader Jobs
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