Customer Success Supervisor Jobs
Customer Success Supervisor jobs are open across SaaS, financial services, healthcare, and telecommunications, at every level from team lead to senior supervisor, with specializations in onboarding, retention, and enterprise account management. Find a role that fits below and apply directly.
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Showing 5 of 1,846+ Customer Success Supervisor jobs
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Ramp's Mid-Market Customer Success Managers on the Lifecycle team don't stop at go-live — they make sure customers keep getting more from Ramp as their business grows. Ramp has grown its product suite significantly over the last several years. As we've matured as an organization, our customer relationships have grown more complex too: customers are buying more of the platform at once, running it across more entities and teams, and relying on it for more of how their finance function operates. Hitting an activation milestone doesn't mean the job's finished. Too often, a feature that could solve a real problem goes unused because no one is there to show how it would work in that customer's business.
That's where you come in. This is a role for people who understand how finance teams actually run, who think in years rather than quarters, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own the customer experience after implementation for a book of mid-market customers, partnering with Account Management on long-term account strategy. You'll also be one of the first Lifecycle CSMs on a newly formed team, helping define how Ramp earns and keeps the trust of its customers.
- Own the post-implementation experience for a book of mid-market customers, with clear accountability for sustained adoption, customer satisfaction, and renewal readiness
- Drive sustained adoption by understanding each customer's goals and guiding them toward the workflows that improve outcomes for their business — including the products and features they've already purchased but haven't fully put to work
- Act as each customer's expert in finance workflows: understand how they run their business, advise on decisions as their needs change, and make the value of new Ramp capabilities clear in their context
- Build multi-threaded relationships in every account, including finance leadership relationships you own, so the account stays steady through change like a new Controller or CFO
- Partner with Account Management on QBRs and business reviews, quantifying Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, savings, and ROI — not just product usage metrics
- Spot opportunities for growth and bring them to Account Management, who owns renewals and expansion; as customers add products, drive ongoing activation so they reach value quickly
- Run your book on data: monitor usage, CP, and risk signals, prioritize where your time goes, and get ahead of challenges and escalations before they reach renewal
- Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
- Bring customer feedback back into Ramp — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
- Turn what works into repeatable plays, programs, and automations that scale across your book and the team
- 5+ years of customer-facing experience in customer success, account management, or consulting, with a proven, consistent track record of retaining customers and exceeding goals
- Experience owning a book of customers past launch and through renewal, with measurable retention, adoption, or satisfaction results; finance or fintech context is a plus but not required
- A customer experience mindset — you get ahead of problems before customers raise them and own escalations through resolution
- AI fluency as a daily habit — you already use AI tools habitually to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks; this is how you work, not something you're exploring
- Ability to communicate Ramp's impact in financial terms — walking a Controller through the value Ramp has delivered and connecting adoption to P&L outcomes
- A data-driven approach to managing a book — you prioritize based on usage, revenue, and risk signals and can spot an at-risk account well before renewal
- Technical and systems acumen to understand how Ramp fits into a customer's finance stack, diagnose what's blocking adoption, and bring in the right technical partner
- A builder mindset — this team is new, and you're energized by shaping the playbooks, programs, and rituals that define how Lifecycle CSMs work while running your own book; you bring structure to ambiguity and iterate quickly
- Strong collaboration and influencing skills across Sales, Account Management, Product, Operations, and other GTM teams
Nice to Haves
- Experience with a consumption-based product where value is measured in usage or spend, not seats
- Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows
- Demonstrated commercial impact — retention, adoption, or renewal outcomes with specific metrics attached
- Background at an AI-first or AI transformation company where rethinking workflows around AI was part of the product or culture
- High-growth or startup experience with comfort operating in ambiguity and rapid change
Benefits available to all full-time Ramp employees (Global)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
United States
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
Canada
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
United Kingdom
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
Compensation Range: $142K - $216K
About Ramp
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $275B in annualized spend flows in and out of 85,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 7.5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
About the Role
Ramp's Mid-Market Customer Success Managers on the Lifecycle team don't stop at go-live — they make sure customers keep getting more from Ramp as their business grows. Ramp has grown its product suite significantly over the last several years. As we've matured as an organization, our customer relationships have grown more complex too: customers are buying more of the platform at once, running it across more entities and teams, and relying on it for more of how their finance function operates. Hitting an activation milestone doesn't mean the job's finished. Too often, a feature that could solve a real problem goes unused because no one is there to show how it would work in that customer's business.
That's where you come in. This is a role for people who understand how finance teams actually run, who think in years rather than quarters, and who already use AI the way surgeons use instruments: not occasionally, not as an experiment, but as the default way they work. You'll own the customer experience after implementation for a book of mid-market customers, partnering with Account Management on long-term account strategy. You'll also be one of the first Lifecycle CSMs on a newly formed team, helping define how Ramp earns and keeps the trust of its customers.
- Own the post-implementation experience for a book of mid-market customers, with clear accountability for sustained adoption, customer satisfaction, and renewal readiness
- Drive sustained adoption by understanding each customer's goals and guiding them toward the workflows that improve outcomes for their business — including the products and features they've already purchased but haven't fully put to work
- Act as each customer's expert in finance workflows: understand how they run their business, advise on decisions as their needs change, and make the value of new Ramp capabilities clear in their context
- Build multi-threaded relationships in every account, including finance leadership relationships you own, so the account stays steady through change like a new Controller or CFO
- Partner with Account Management on QBRs and business reviews, quantifying Ramp's impact in the language CFOs and Controllers care about — close cycle improvement, spend visibility, savings, and ROI — not just product usage metrics
- Spot opportunities for growth and bring them to Account Management, who owns renewals and expansion; as customers add products, drive ongoing activation so they reach value quickly
- Run your book on data: monitor usage, CP, and risk signals, prioritize where your time goes, and get ahead of challenges and escalations before they reach renewal
- Use AI tools daily to prepare for customer calls, build materials, synthesize data, identify account risk, and operate at a pace traditional methods can't match
- Bring customer feedback back into Ramp — surfacing patterns, gaps, and opportunities from your accounts to shape how Ramp evolves
- Turn what works into repeatable plays, programs, and automations that scale across your book and the team
- 5+ years of customer-facing experience in customer success, account management, or consulting, with a proven, consistent track record of retaining customers and exceeding goals
- Experience owning a book of customers past launch and through renewal, with measurable retention, adoption, or satisfaction results; finance or fintech context is a plus but not required
- A customer experience mindset — you get ahead of problems before customers raise them and own escalations through resolution
- AI fluency as a daily habit — you already use AI tools habitually to prep for calls, synthesize information, build customer-facing materials, and automate repetitive tasks; this is how you work, not something you're exploring
- Ability to communicate Ramp's impact in financial terms — walking a Controller through the value Ramp has delivered and connecting adoption to P&L outcomes
- A data-driven approach to managing a book — you prioritize based on usage, revenue, and risk signals and can spot an at-risk account well before renewal
- Technical and systems acumen to understand how Ramp fits into a customer's finance stack, diagnose what's blocking adoption, and bring in the right technical partner
- A builder mindset — this team is new, and you're energized by shaping the playbooks, programs, and rituals that define how Lifecycle CSMs work while running your own book; you bring structure to ambiguity and iterate quickly
- Strong collaboration and influencing skills across Sales, Account Management, Product, Operations, and other GTM teams
Nice to Haves
- Experience with a consumption-based product where value is measured in usage or spend, not seats
- Exposure to FP&A, accounting software ecosystems (NetSuite, Sage, QuickBooks, Xero), expense management, or CFO-adjacent workflows
- Demonstrated commercial impact — retention, adoption, or renewal outcomes with specific metrics attached
- Background at an AI-first or AI transformation company where rethinking workflows around AI was part of the product or culture
- High-growth or startup experience with comfort operating in ambiguity and rapid change
Benefits available to all full-time Ramp employees (Global)
- Flexible PTO
- Centralized home-office equipment ordering
- Health and wellness stipend
- Budget for intra-office travel
- Weekly coffee stipend
United States
- 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
- One Medical annual membership
- 401(k), including employer match on contributions made while employed by Ramp
- Fertility HRA (up to $10,000 per year)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
- Pet insurance
- In-office perks: lunch, snacks, drinks, and more
- Relocation expense coverage to NYC or SF (if needed)
Canada
- Group medical, dental, and vision coverage through Sun Life
- Life, AD&D, and disability coverage
- Fertility drug coverage (up to $4,000 lifetime)
- Group Retirement Plan with employer match (RRSP + DPSP)
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
- Employee Assistance Program and virtual care through Lumino Health
United Kingdom
- Private medical insurance through Freedom Elite
- Virtual GP and at-home care via eMed x Livi
- Workplace pension through Penfold, with salary sacrifice option
- Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay
Referral Instructions
If you are being referred for the role, please contact that person to apply on your behalf.
Other notices
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Ramp Applicant Privacy Notice
Compensation Range: $142K - $216K
Customer Success Supervisor Jobs by Experience Level
See All 1,846+ Customer Success Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Success Supervisor Job Market
Who's Hiring
- Intuit37
- Amazon35
- SpaceX30
- Braze20
- Salesforce18
Top Industries Hiring
- Technology & Software198
- Consulting & Professional Services35
- Banking & Financial Services20
- Retail15
- E-Commerce & Online Marketplaces13
What Employers Look For
The qualifications that appear most often in customer success supervisor jobs.
- Three or more years of experience in customer success, account management, or a related client-facing role
- Proven experience managing or mentoring a team of customer success representatives or specialists
- Proficiency with CRM platforms and customer success software such as Salesforce or Gainsight
- Demonstrated ability to analyze customer health metrics and drive retention or expansion outcomes
- Strong written and verbal communication skills for executive-level escalations and cross-functional collaboration
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Customer Success Supervisor Job Search
Quantify your team leadership outcomes
Hiring managers for customer success supervisor roles want to see retention rates, NPS improvements, or churn reductions your team achieved under your direction. Pull those numbers from your last role before you write your resume.
Tailor your resume to the product tier
A supervisor role at an SMB-focused SaaS company values different skills than one at an enterprise software firm. Adjust which experiences you highlight based on whether the company sells to small businesses or large accounts.
Apply early to roles that fit
Migrate Mate lists customer success supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Demonstrate cross-functional influence in interviews
Interviewers for supervisor roles will ask how you work with product, sales, and support teams. Prepare two or three specific examples where you pushed for a process or policy change that benefited customers beyond your direct team.
Target companies at the right growth stage
Early-stage startups want supervisors who can build a CS function from scratch. Mid-market and enterprise companies want process optimizers. Read the job description carefully and frame your experience around the stage that matches.
Follow up after the final interview round
CS supervisor candidates are evaluated on communication skills throughout the process. A concise follow-up note that references a specific problem discussed in your interview signals exactly the proactive habits the role demands.
Customer Success Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most customer success supervisors?
The most active employers for customer success supervisors right now are Intuit, Amazon, and SpaceX, and the most openings are in California, New York, and Texas, based on current listings on Migrate Mate as of November 2026. Demand is strongest at SaaS companies and technology-enabled services firms scaling their post-sale teams.
How many customer success supervisor jobs are remote?
About 78% of customer success supervisor openings are fully remote or hybrid as of November 2026, reflecting the digital nature of most CS workflows. Fully remote roles are most common in SaaS and cloud software segments, where customer interactions happen primarily through video calls, email, and in-platform messaging rather than on-site visits.
How do you become a customer success supervisor?
Start by building several years of hands-on experience as a customer success manager or specialist, where you develop retention skills and learn to manage complex accounts. Take on informal mentoring or team lead responsibilities to demonstrate leadership readiness. When applying, emphasize metrics that show your impact on customer outcomes, and be prepared to discuss how you would coach and develop a team.
Can you get a customer success supervisor job with little experience?
Moving into a supervisor role with limited experience is possible if you've led any informal team function, trained new hires, or owned a high-value book of business independently. Some companies hire from within, promoting strong individual contributors, so internal transitions can be a practical path. Highlighting project leadership, cross-functional coordination, or process improvements you owned can substitute for a formal management title on your resume.
What does the customer success supervisor interview process look like?
Most processes start with a recruiter screen focused on your CS background and leadership experience, followed by a hiring manager interview that goes deeper on team management scenarios and customer escalation examples. Later rounds typically include a panel with cross-functional stakeholders from sales, product, or support. Some companies add a case study or role-play exercise where you demonstrate how you'd coach a struggling rep or handle a high-risk account.
Where can I find and apply to customer success supervisor jobs?
You can find and apply to customer success supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search the roles available, find the ones that match your background and preferences, and apply directly to each listing that fits.
See All 1,846+ Customer Success Supervisor Jobs
Find roles that match your experience and apply in just a few clicks.
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