Customer Relations Supervisor Jobs
Customer Relations Supervisor jobs are open across retail, financial services, healthcare, telecommunications, and hospitality, at every level from team lead to senior supervisor, with specializations in complaint resolution, account management, and contact center operations. See the openings below and apply to the ones that match your experience.
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Showing 5 of 599+ Customer Relations Supervisor jobs
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.
With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities:
You will…
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information
What type of benefits will you receive?
- Competitive earnings starting at $18-$20 per hour
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry leading, quality, comprehensive training program
Why should you choose Orkin?
- Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
- The Pest Management Industry is growing – and is a recession resistant line of business
- You have a service-oriented mindset that leads you to build loyalty and trust with clients
- You hold yourself responsible to commitments
- You value being part of a team
- You want to join a company that supports the community
- Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
- Previous experience in Customer Service or Sales preferred
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
- Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
- Be able to regularly lift and/or move up to 25 pounds
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
As part of the Orkin team, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader with more than 120 years of protecting homes and businesses.
Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.
You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.
With Orkin’s award-winning training program, you’ll receive all the tools you need to succeed. That means no industry experience required to start building your career. Plus, if there’s one thing we know at Orkin, it’s that pests keep coming back, and that makes our industry recession resistant.
Ready to start a career with staying power? Apply now!
Responsibilities:
You will…
- Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments
- Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
- Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
- Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
- Monitor, update and maintain customer database with accurate information including call details, disposition of calls, payments and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives
- Safeguards customer’s privacy and other proprietary information
What type of benefits will you receive?
- Competitive earnings starting at $18-$20 per hour
- Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry leading, quality, comprehensive training program
Why should you choose Orkin?
- Founded in 1901, Orkin is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers
- The Pest Management Industry is growing – and is a recession resistant line of business
- You have a service-oriented mindset that leads you to build loyalty and trust with clients
- You hold yourself responsible to commitments
- You value being part of a team
- You want to join a company that supports the community
- Orkin is financially stable and growing as the largest subsidiary of Rollins, Inc., (NYSE: ROL), headquartered in Atlanta, GA
Are you ready to join the Best in Pests?
- Previous experience in Customer Service or Sales preferred
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
What will my work environment be like?
- Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
- Be able to regularly lift and/or move up to 25 pounds
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer
Customer Relations Supervisor Jobs by Experience Level
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Find JobsCustomer Relations Supervisor Job Market
Who's Hiring
- State Farm398
- Suburban Propane37
- Collectors8
- Shipco7S
- Orkin5
Top Industries Hiring
- Energy
- Insurance
- Automotive
- Medical Devices
- Aerospace & Defense
What Employers Look For
The qualifications that appear most often in customer relations supervisor jobs.
- Two or more years of experience supervising customer service or customer relations teams
- Proficiency with CRM platforms such as Salesforce or similar systems
- Demonstrated ability to analyze customer satisfaction metrics and drive improvements
- Strong conflict resolution and de-escalation skills for handling complex customer issues
- Experience developing and delivering coaching or training to frontline customer service staff
- Bachelor's degree in business, communications, or a related field, or equivalent work experience
Tips for Your Customer Relations Supervisor Job Search
Quantify your team leadership results
Hiring managers want to see the size of teams you've led and outcomes you've driven, like reduced escalation rates or improved satisfaction scores. Pull those numbers from performance reviews before you write a single bullet on your resume.
Tailor your resume to the channel
A contact center customer relations supervisor role demands different keywords than a field-based or account-focused one. Match your resume's language to the specific channel listed in the job description, whether that's phone, chat, or in-person service.
Apply early to roles that fit
Migrate Mate lists customer relations supervisor openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Prepare for scenario-based interview questions
Interviewers for this role almost always ask you to walk through a time you handled an escalated customer or a low-performing team member. Have two or three tight examples ready that show your process, not just the outcome.
Highlight cross-functional coordination experience
Customer relations supervisors routinely work with operations, billing, and product teams. If your resume only shows direct team supervision, add a line about projects or escalations where you coordinated across departments to resolve issues.
Negotiate using total compensation, not base only
Many customer relations supervisor offers include performance bonuses tied to customer satisfaction or retention metrics. Ask about how those targets are set and historically met before you accept, so you understand the realistic earning picture.
Customer Relations Supervisor Jobs: Frequently Asked Questions
Which companies are hiring the most customer relations supervisors?
The most active employers for customer relations supervisors right now are State Farm, Suburban Propane, and Collectors, and the most openings are in Florida, South Carolina, and Texas, based on current listings on Migrate Mate as of November 2026. Industries with the highest volume of postings tend to be retail, financial services, and telecommunications.
How many customer relations supervisor jobs are remote?
About 31% of customer relations supervisor openings are fully remote or hybrid as of November 2026, reflecting strong demand for supervisors who can manage distributed teams. Remote roles are most concentrated in contact center operations and account management, where oversight happens through digital tools rather than in-person floor management.
How do you become a customer relations supervisor?
Most customer relations supervisors start as frontline customer service representatives and move into a team lead or senior rep role that involves informal mentoring. From there, demonstrating ownership of team KPIs, volunteering for cross-functional projects, and completing any internal supervisor development programs positions you for a formal promotion. Some employers also hire externally for supervisor roles when candidates bring strong CRM experience and a record of leading service improvements.
Can you get a customer relations supervisor job with little experience?
Some employers will consider candidates who have strong frontline customer service experience but no formal supervisory title, especially in high-growth industries like fintech or healthcare services. Framing peer training, escalation handling, and scheduling coverage you've taken on as de facto leadership makes your application competitive. Targeting smaller companies or newly expanded customer service teams also improves your chances at a first supervisor role.
What does the customer relations supervisor interview process look like?
The interview process typically includes a phone screen with a recruiter, followed by one or two rounds with the hiring manager or operations director. Expect behavioral questions focused on team conflict, performance coaching, and escalation handling, often structured as situation-action-result scenarios. Some employers add a brief role-play exercise simulating a difficult customer interaction or a team coaching conversation before extending an offer.
Where can I find and apply to customer relations supervisor jobs?
You can find and apply to customer relations supervisor jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits.
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