Call Center Team Lead Jobs
Call Center Team Lead jobs are open across customer service operations, technical support, and sales environments in industries from healthcare and financial services to retail and telecommunications, at every level from front-line supervisor to senior operations lead. Find a role that fits below and apply directly.
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Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:
Customer Service Representative
SALARY RANGE: $24.00/hour - $25.50/hour
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ESSENTIAL DUTIES
- Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
- Effectively communicate the various commercial and industrial services available and the cost associated with the service
- Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
- Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
- Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
- Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
- Assist walk in customers, processes / post payments and performs cash register functions
- Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
- Resolve billing disputes and effectively interprets and explains account history
- Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
- Perform suppress billing functions
- Handle return mail by gathering accurate customer information and resubmitting the bill
- Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
- Print invoices that have been generated
- Process refund request according to procedures and brings them to a “0” balance
- Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
- Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
- Ensures compliance with company policies and applicable regulations throughout the collections process
- Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
- Good oral and written communication skills.
- Good listening skills and ability to elicit information.
- Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
- Flexible and have ability to handle multiple tasks.
- Detail oriented and have concern for quality.
- Computer Skills and ability to operate a 10-Key are required.
- Ability to learn and correctly interpret and apply policies and procedures.
- Ability to calculate change and file alpha & numeric documents.
- Demonstrates professionalism while maintaining positive and respectful customer relationships
- Strong attention to detail and organizational skills to manage multiple accounts effectively
- Maintains a positive attitude
TRAINING AND EXPERIENCE:
- Previous customer service experience, required
- Previous call center experience, preferred
PHYSICAL:
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
- Will work in an office environment and have daily contact with the public.
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
Burrtec Waste Industries, Inc. is a well-established refuse and recycling collection company serving over fifteen municipalities throughout Southern California and employing over 1400 full-time employees. Burrtec continues to grow through company acquisitions and successful bid proposals. Burrtec is a family-owned company that firmly believes the key element to our success is knowing how important each employee is in the organization. We have the following position:
Customer Service Representative
SALARY RANGE: $24.00/hour - $25.50/hour
Provides a variety of customer service duties by interacting, servicing, and consulting with customers via telephone or face-to-face.
ESSENTIAL DUTIES
- Assist customers by starting new accounts and canceling or changing service levels and answering basic service related questions
- Effectively communicate the various commercial and industrial services available and the cost associated with the service
- Start and/or discontinue service by effectively eliciting information from the customer. Performs data entry tasks to enter the information into the in-house system
- Follow proper phone etiquette and procedures in accordance with Burrtec’s guidelines
- Utilize the in-house system on a consistent basis to enter information into the remarks field regarding service/account status
- Provide resolution of customer complaints by dealing tactfully and effectively with their issues and provides options to resolve complaints
- Assist walk in customers, processes / post payments and performs cash register functions
- Generate work orders and submits them to operations for barrel exchanges, roll-off dump and returns, deliveries and extra pick ups
- Resolve billing disputes and effectively interprets and explains account history
- Process temporary service request by ensuring that accurate information has been obtained and conveyed to the customer regarding rental fees and overweight charges
- Perform suppress billing functions
- Handle return mail by gathering accurate customer information and resubmitting the bill
- Process returning contracts by ensuring proper procedures have been followed and files and purges the contracts accordingly
- Print invoices that have been generated
- Process refund request according to procedures and brings them to a “0” balance
- Experienced in debt collections with a focus on account follow-up and resolution of past-due balances
- Skilled in contacting customers regarding delinquent accounts and negotiating payment arrangements
- Ensures compliance with company policies and applicable regulations throughout the collections process
- Audits credit balances
The duties and responsibilities described are not a comprehensive list; additional tasks may be assigned; or the scope of the job may change as necessitated by business demands.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Strong customer service orientation coupled with interpersonal skills which demonstrates a strong concern for satisfying the customer.
- Good oral and written communication skills.
- Good listening skills and ability to elicit information.
- Ability to establish and maintain an effective, professional and calm working relationships with customers and co-workers.
- Flexible and have ability to handle multiple tasks.
- Detail oriented and have concern for quality.
- Computer Skills and ability to operate a 10-Key are required.
- Ability to learn and correctly interpret and apply policies and procedures.
- Ability to calculate change and file alpha & numeric documents.
- Demonstrates professionalism while maintaining positive and respectful customer relationships
- Strong attention to detail and organizational skills to manage multiple accounts effectively
- Maintains a positive attitude
TRAINING AND EXPERIENCE:
- Previous customer service experience, required
- Previous call center experience, preferred
PHYSICAL:
- Standing and/or sitting for prolonged periods of time - up to 8 hours or more per day
- Manual dexterity and vision sufficient to operate a personal computer for long periods of time without experiencing abnormal hand, wrist or eye strain.
- Hearing sufficient to understand conversations, both in person and on the telephone.
- Ability to work on Microsoft Office (Excel and Word), 10-Key calculator, and FAX machine.
WORKING CONDITIONS:
- Will work in an office environment and have daily contact with the public.
We offer competitive wages and an excellent benefits package, including 401k and 100% paid medical/dental/life insurance, and holidays/vacation/PSL.
Call Center Team Lead Jobs by Experience Level
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Find Call Center Team Lead JobsCall Center Team Lead Job Market
Who's Hiring
- Oak Street Health, part of CVS Health51
- AT&T6
- Cognizant6
- Emanate Health6
- HealthRIGHT 3606
Top Industries Hiring
- Healthcare & Medical Services12
- Technology & Software5
- Consulting & Professional Services3
- Insurance2
- Retail1
What Employers Look For
The qualifications that appear most often in call center team lead jobs.
- Two or more years of experience in a call center environment with supervisory responsibilities
- Proficiency with workforce management and call routing platforms such as Genesys, Avaya, or Five9
- Demonstrated ability to coach agents using call monitoring, QA scorecards, and performance feedback
- Strong knowledge of key contact center metrics including AHT, FCR, CSAT, and schedule adherence
- Experience conducting performance reviews, corrective action processes, and agent development plans
- High school diploma required, with an associate or bachelor's degree preferred by many employers
Tips for Your Call Center Team Lead Job Search
Quantify your team performance on your resume
Hiring managers for call center team lead roles want numbers tied to outcomes you owned. Pull metrics like schedule adherence rates, average handle time improvements, or agent retention figures from your time on the floor and put them directly on your resume.
Highlight your quality assurance experience
Many call center team lead postings specifically screen for QA coaching experience. If you've used call monitoring tools, led calibration sessions, or built scorecards, call that out in its own resume bullet rather than burying it under general supervisory duties.
Apply early to roles that fit
Migrate Mate lists call center team lead openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target your search by queue type
Job titles vary widely by channel: inbound customer service, outbound sales, chat support, and technical helpdesk all hire team leads separately. Searching by queue type alongside your title returns more relevant results than searching the job title alone.
Prepare a coaching scenario for interviews
Interviewers for team lead roles almost always ask how you handle an underperforming agent. Walk in with a real example that covers how you identified the gap, the specific steps you took to coach, and the outcome, without naming the agent.
Negotiate schedule and shift differential carefully
Call centers run 24/7, so the shift you're assigned affects both your pay and your quality of life. During the offer stage, ask directly which shift the role covers, whether shift differential applies, and how scheduling decisions are made for team leads.
Call Center Team Lead Jobs: Frequently Asked Questions
Which companies are hiring the most call center team leads?
Oak Street Health, part of CVS Health, AT&T, and Cognizant are hiring the most call center team leads right now, with openings concentrated in California, Florida, and Texas, based on current listings on Migrate Mate as of November 2026. Volume tends to be highest at large healthcare systems, financial services firms, and telecommunications providers.
How many call center team lead jobs are remote?
About 55% of call center team lead openings are fully remote or hybrid as of November 2026, with remote availability highest in outbound sales and chat-based support operations. Inbound technical support and healthcare-adjacent contact center roles are more likely to require on-site presence due to compliance and system access requirements.
How do you become a call center team lead?
Most call center team leads move up from agent roles by consistently hitting performance targets, taking on informal coaching responsibilities, and asking managers to be considered for supervisory openings. Building familiarity with your contact center's workforce management tools and QA processes before you apply for a lead role makes the transition significantly smoother.
Can you get a call center team lead job with no supervisory experience?
Yes, many employers will hire someone into a team lead role without formal supervisory experience if that candidate has strong floor performance and can demonstrate leadership in practice. Peer mentoring, training new agents, or leading a pilot project all count as evidence of leadership ability when you don't yet have a direct report history to reference.
What does the call center team lead interview process look like?
Most interview processes for call center team lead roles include a phone screen with HR, a skills-focused interview with an operations manager covering metrics and coaching scenarios, and sometimes a panel interview with floor supervisors or a senior director. Some employers add a written exercise asking you to review a mock agent scorecard and outline a coaching plan.
Where can I find and apply to call center team lead jobs?
You can find and apply to call center team lead jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience and apply directly to each listing from the job page.
See All 647+ Call Center Team Lead Jobs
Find roles that match your experience and apply in just a few clicks.
Find Call Center Team Lead Jobs