Entry Level Customer Success Leader Jobs
New grad customer success leader jobs welcome recent graduates and entry level candidates with zero to two years of experience, where a strong track of internship work or hands-on project examples can carry more weight than a lengthy resume. Most openings mix on-site and remote settings across Technology & Software, Consulting & Professional Services, and Education, with employers like ALTO USA, Optum, and Zifo hiring at this level now.
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INTRODUCTION
Wright State University has an enhanced mission to support the career and professional development needs of all students and alumni. The Assistant Director (Career Consultant) position is in the Division of Enrollment Management and will report to the Director. The position will work collaboratively with Deans, academic departments, faculty, and other groups to coordinate and provide essential career readiness services which support the career, academic, personal, and professional preparation needs of students. Focus of the position is on career readiness, professional development, and experiential learning for the College of Engineering & Computer Science. This position serves as a career consultant for a designated caseload of students. In addition, the Assistant Director will partner with external and campus partners to increase participation in experiential learning opportunities throughout the university.
BASIC QUALIFICATIONS
- Master’s degree in Higher Education, Counseling, Human Services, Psychology, Human Resources, or closely related field and 2 years’ experience in career development, higher education, human resources, or closely related field OR
- Bachelor’s degree in human services, Psychology, Human Resources, or closely related field and a minimum of 5 years’ experience in career development, higher education, human resources, or closely related field
- Knowledge of career and student development theories
- Knowledge of career assessments
- Demonstrated excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Licensed in Ohio as a Professional Counselor or Social Worker
- Experience in a University Career office working with diverse student populations
- MBTI and/or Strong Interest Inventory certification
- Experience utilizing Handshake
- Experience using AI platforms for career development
ESSENTIAL FUNCTIONS AND PERCENT OF TIME:
Career Advising for Students & Alumni (Approximately 55%):
- Provide career coaching/advising on the following topics: career assessments, major and career exploration, job/internship search, graduate school planning, and professional skill development through scheduled and drop-in appointments with individuals and groups (in person and virtually).
- Focus will be on early intervention and reach for all students. Career Readiness interventions include resume and cover letter writing, mock interviews, job search skills, etc.
- Collaboratively develop coaching strategies in support of Enrollment Management persistence, retention, and outcomes goals.
- Advise and coach a caseload of students to ensure their persistence at the University using proactive, developmental, and appreciative advising and coaching techniques.
- Master a firm knowledge of other campus support offices and centers and make appropriate referrals on campus and within the community.
Supporting Campus Activities & Events (Approximately 35%):
- Work collaboratively with Deans, academic departments, faculty and other groups to coordinate and provide essential services, which support the career and professional preparation needs of students in the College. Serve as Career Development lead to a designated College and meet regularly.
- Plan, develop, and deliver programming for the essential services of career advising, career-related programming (i.e. workshops, classroom presentations), and graduate schools services.
- Plan, execute, and evaluate career and experiential education events and services that engage students, alumni, and employers including career fairs, internships, career treks, informational interviews, etc.
- Teach career courses/seminars as needed.
- Facilitate campus-wide group-format career education sessions. Engage students with career programs, services and resources.
- Promote department website, database management tools, and social media accounts. Create social media content.
- Fulfill campus-level and collaborative unit requests for career programs and career presentations.
- Gather First Destination Survey data each semester from alumni.
External Relations (Approximately 10%):
- Develop and cultivate relationships with external partners to identify and recruit potential mentors, job shadow sites, internship partners, and employers.
- Support data collection for the First Destination Survey.
- Represent the department at recruitment events for incoming undergraduate and graduate students, and provide coaching to prospective students as needed.
Must be able to occasionally work evening and weekend hours as needed.
INTRODUCTION
Wright State University has an enhanced mission to support the career and professional development needs of all students and alumni. The Assistant Director (Career Consultant) position is in the Division of Enrollment Management and will report to the Director. The position will work collaboratively with Deans, academic departments, faculty, and other groups to coordinate and provide essential career readiness services which support the career, academic, personal, and professional preparation needs of students. Focus of the position is on career readiness, professional development, and experiential learning for the College of Engineering & Computer Science. This position serves as a career consultant for a designated caseload of students. In addition, the Assistant Director will partner with external and campus partners to increase participation in experiential learning opportunities throughout the university.
BASIC QUALIFICATIONS
- Master’s degree in Higher Education, Counseling, Human Services, Psychology, Human Resources, or closely related field and 2 years’ experience in career development, higher education, human resources, or closely related field OR
- Bachelor’s degree in human services, Psychology, Human Resources, or closely related field and a minimum of 5 years’ experience in career development, higher education, human resources, or closely related field
- Knowledge of career and student development theories
- Knowledge of career assessments
- Demonstrated excellent written and verbal communication skills
PREFERRED QUALIFICATIONS
- Licensed in Ohio as a Professional Counselor or Social Worker
- Experience in a University Career office working with diverse student populations
- MBTI and/or Strong Interest Inventory certification
- Experience utilizing Handshake
- Experience using AI platforms for career development
ESSENTIAL FUNCTIONS AND PERCENT OF TIME:
Career Advising for Students & Alumni (Approximately 55%):
- Provide career coaching/advising on the following topics: career assessments, major and career exploration, job/internship search, graduate school planning, and professional skill development through scheduled and drop-in appointments with individuals and groups (in person and virtually).
- Focus will be on early intervention and reach for all students. Career Readiness interventions include resume and cover letter writing, mock interviews, job search skills, etc.
- Collaboratively develop coaching strategies in support of Enrollment Management persistence, retention, and outcomes goals.
- Advise and coach a caseload of students to ensure their persistence at the University using proactive, developmental, and appreciative advising and coaching techniques.
- Master a firm knowledge of other campus support offices and centers and make appropriate referrals on campus and within the community.
Supporting Campus Activities & Events (Approximately 35%):
- Work collaboratively with Deans, academic departments, faculty and other groups to coordinate and provide essential services, which support the career and professional preparation needs of students in the College. Serve as Career Development lead to a designated College and meet regularly.
- Plan, develop, and deliver programming for the essential services of career advising, career-related programming (i.e. workshops, classroom presentations), and graduate schools services.
- Plan, execute, and evaluate career and experiential education events and services that engage students, alumni, and employers including career fairs, internships, career treks, informational interviews, etc.
- Teach career courses/seminars as needed.
- Facilitate campus-wide group-format career education sessions. Engage students with career programs, services and resources.
- Promote department website, database management tools, and social media accounts. Create social media content.
- Fulfill campus-level and collaborative unit requests for career programs and career presentations.
- Gather First Destination Survey data each semester from alumni.
External Relations (Approximately 10%):
- Develop and cultivate relationships with external partners to identify and recruit potential mentors, job shadow sites, internship partners, and employers.
- Support data collection for the First Destination Survey.
- Represent the department at recruitment events for incoming undergraduate and graduate students, and provide coaching to prospective students as needed.
Must be able to occasionally work evening and weekend hours as needed.
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Who's Hiring
Top Industries Hiring
- Technology & Software32
- Consulting & Professional Services10
- Education9
- Banking & Financial Services6
- Retail5
Entry Level Customer Success Leader Jobs: Frequently Asked Questions
How do I get an entry level customer success leader job?
Start by building experience with customer-facing roles, even in retail, support, or internships, since employers at this level value communication skills and problem-solving over years on a resume. Tailor your application to show you understand client relationships and retention basics. Familiarity with CRM tools and a demonstrated ability to listen, follow up, and resolve issues will give you a strong edge.
Which companies hire entry level customer success leaders?
Companies hiring entry level customer success leaders right now include ALTO USA, Optum, and Zifo, based on current listings on Migrate Mate as of November 2026. At this level, hiring comes from a wide range of employers, including SaaS startups, enterprise software firms, and tech-enabled service companies that build dedicated onboarding and retention teams early.
Are there remote entry level customer success leader jobs?
Yes, though availability varies by employer and role type. About 56% of entry level customer success leader openings are remote or hybrid as of November 2026, reflecting how many companies in software and services have embraced flexible work for client-facing roles that rely on video calls and digital communication tools rather than in-person contact.
Are these new grad customer success leader jobs?
Yes, many of the openings here are new grad and junior roles that welcome recent graduates and candidates with limited professional experience. A new grad-friendly posting typically welcomes zero to two years of experience, accepts internship work or a portfolio in place of full-time history, and emphasizes coachability and communication skills over deep domain expertise.
Which industries hire the most entry level customer success leaders?
Entry Level customer success leader roles concentrate in Technology & Software, Consulting & Professional Services, and Education, based on current listings on Migrate Mate as of November 2026. These sectors drive the most hiring at this level because their subscription and service-based business models depend on structured onboarding, renewal processes, and client relationships that entry level professionals can support and grow into.