Customer Experience Associate Jobs
Customer Experience Associate jobs are open across retail, fintech, healthcare, and SaaS companies, with specializations in onboarding support, complaint resolution, and account management, from entry-level to senior associate roles. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 1,356+ Customer Experience Associate jobs
At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3188 N Hwy 97Location:
USA TJ Maxx Store 1040 Bend OR This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You’ll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your development. Whether you’re working in our four global Home Offices, Distribution Centers or Retail Stores—TJ Maxx, Marshalls, Homegoods, Homesense, Sierra, Winners, and TK Maxx, you’ll find abundant opportunities to learn, thrive, and make an impact. Come join our TJX family—a Fortune 100 company and the world’s leading off-price retailer.
Job Description:
Opportunity: Grow Your Career
Responsible for promoting an excellent customer experience. Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs. Leads by example by engaging and interacting with all customers, and maintaining a clean and organized store. Role models outstanding customer service.
- Creates a positive internal and external customer experience
- Promotes a culture of honesty and integrity; maintains confidentiality
- Takes an active role in training and mentoring Associates on front end principles
- Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
- Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
- Addresses customer concerns and issues promptly, ensuring a positive customer experience
- Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
- Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
- Provides and accepts recognition and constructive feedback
- Partners with Management on Associate training needs to increase effectiveness
- Ensures adherence to all labor laws, policies, and procedures
- Promotes credit and loyalty programs
- Supports and participates in store shrink reduction goals and programs
- Promotes safety awareness and maintains a safe environment
- Other duties as assigned
Who We’re Looking For: You.
- Available to work flexible schedule, including nights and weekends
- Strong understanding of merchandising techniques
- Capable of multi-tasking
- Strong communication and organizational skills with attention to detail
- Able to respond appropriately to changes in direction or unexpected situations
- Team player, working effectively with peers and supervisors
- Able to train others
- 1 year retail and 6 months of leadership experience
Benefits include: Associate discount; EAP; smoking cessation; bereavement; 401(k) Associate contributions; child care & cell phone discounts; pet & legal insurance; credit union; referral bonuses. Those who meet service or hours requirements are also eligible for: 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long term disability; paid parental leave; paid holidays/vacation/sick; auto/home insurance discounts; scholarship program; adoption assistance. All benefits are provided in accordance with and subject to the terms of the applicable plan or program and may change from time to time. Contact your TJX representative for more information.
In addition to our open door policy and supportive work environment, we also strive to provide a competitive salary and benefits package. TJX considers all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status, or based on any individual's status in any group or class protected by applicable federal, state, or local law. TJX also provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law.
Applicants with arrest or conviction records will be considered for employment.
Address:
3188 N Hwy 97Location:
USA TJ Maxx Store 1040 Bend OR This position has a starting pay range of USD $17.00 to $17.50 per hour. Actual starting pay is determined by a number of factors, including relevant skills, qualifications, and experience.See All 1,356+ Customer Experience Associate Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsCustomer Experience Associate Job Market
Who's Hiring
- Huntington Bank144
- Five Below107
- Tesla75
- Amazon53
- Macy's39
Top Industries Hiring
- Technology & Software18
- Retail5
- Electronics & Hardware3
- Energy1
- Education1
What Employers Look For
The qualifications that appear most often in customer experience associate jobs.
- One to two years of customer-facing support or service experience
- Proficiency with CRM platforms and ticketing systems
- Strong written and verbal communication skills across multiple channels
- Ability to meet response time and customer satisfaction score targets
- Experience handling escalations, refunds, or policy exception requests
- High school diploma or associate degree, with a bachelor's preferred at some employers
Tips for Your Customer Experience Associate Job Search
Tailor your resume to each channel
Customer experience associate roles differ by channel: phone, chat, email, and in-person. Highlight the specific channels you've worked in rather than listing them all generically, since hiring managers screen for direct channel experience before anything else.
Quantify resolution and satisfaction metrics
Avoid vague phrases like 'helped customers resolve issues.' Instead, reference concrete outcomes you owned, such as first-contact resolution rates or customer satisfaction scores, since these are the exact metrics hiring managers look for in this role.
Apply early to roles that fit
Migrate Mate lists customer experience associate openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter openings by industry vertical
The day-to-day work of a customer experience associate in fintech looks very different from one in e-commerce or healthcare. Narrow your search by vertical so your cover letter and examples speak directly to the customer pain points that industry sees most often.
Prepare for scenario-based interview questions
Most customer experience associate interviews include at least one scenario question about de-escalating an angry customer or handling a policy exception. Practice structured answers that describe the situation, the action you took, and the outcome, keeping each response under two minutes.
Negotiate schedule and channel expectations upfront
Before accepting an offer, clarify which channels you'll own, expected handle times, and shift flexibility. These details affect daily workload significantly and are easier to negotiate before you sign than after you've started.
Customer Experience Associate Jobs: Frequently Asked Questions
Which companies are hiring the most customer experience associates?
The most active employers for customer experience associates right now are Huntington Bank, Five Below, and Tesla, and the most openings are in Texas, California, and Florida, based on current listings on Migrate Mate as of November 2026. Demand tends to be highest at high-growth consumer and fintech companies scaling their support teams.
How many customer experience associate jobs are remote?
About 70% of customer experience associate openings are fully remote or hybrid as of November 2026, with fully remote roles most common in SaaS, fintech, and direct-to-consumer e-commerce. In-person requirements are more typical for roles tied to a physical branch, retail location, or high-touch enterprise account.
How do you become a customer experience associate?
Start by building direct customer-facing experience in any service environment, whether retail, hospitality, or technical support. Learn a CRM platform and practice written communication across email and chat. Build familiarity with escalation workflows, then apply to entry-level roles and highlight measurable outcomes like resolution rates or customer satisfaction scores in your resume.
Can you get hired as a customer experience associate with little or no experience?
Yes, many employers hire customer experience associates at the entry level and train on internal systems. Retail, food service, or any role where you resolved customer problems counts as relevant experience. Lead with any example where you turned a frustrated customer into a satisfied one, even if it happened outside a formal support context.
What does the customer experience associate interview process look like?
Most processes include an initial phone screen with a recruiter, followed by a video or in-person interview with a team lead that focuses on scenario-based questions about handling difficult customers or competing priorities. Some employers add a short written exercise or a live chat simulation to assess communication quality under realistic conditions before making an offer.
Where can I find and apply to customer experience associate jobs?
You can find and apply to customer experience associate jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your channel experience and industry background, then apply directly to each listing that fits your situation.
See All 1,356+ Customer Experience Associate Jobs
Find roles that match your experience and apply in just a few clicks.
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