Remote Customer Care Manager Jobs
Remote customer care manager jobs are open across the U.S. at remote-first firms, distributed SaaS companies, and large enterprise teams managing customer support at scale. Demand is active in {{top_industries_phrase}}, with employers like State Farm, WellDyne, and Palo Alto Networks hiring now. See the openings below and apply to the ones that match your experience.
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Here are a few examples of the kinds of things you'll do:
- Collaborate with the TPA, plan sponsor and the advisor on plan features, investments, retirement readiness, services and new opportunities.
- Plan level health reviews.
- Problem solving complex issues.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
- Bachelor's degree or 8 years of equivalent experience required and 4+ years retirement industry experience
- Must become an associated person of Principal Securities, Inc
- Qualified Plan knowledge and unbundled experience strongly preferred (Defined Benefit, Defined Contribution)
- Excellent demonstrated leadership, negotiation, presentation, organizational, and problem-solving skills required, as well as outstanding interpersonal, analytical, and oral and written communication skills
- Must be assertive and entrepreneurial
- Travel required - 25 - 50% (including day and overnight stays combined, and dependent on the territory)
Licensing will be required based on state/federal laws and/or company policy in accordance with current licensing policy. The below licenses are required within 5 months of employment (strong preference for fully licensed):
- Successful Registration as an Investment Company Products/Variable contracts Limited Representative (FINRA Series 6 or equivalent and FINRA Series 63).
- Resident Life and Health appointment must be attained.
The following salary ranges reflect market-specific compensation for this position across multiple job levels. Candidates will be evaluated to determine the appropriate job level based on their skills and experience.
- Relationship Manager II: $84,600- $152,400/ year
- Relationship Manager III: $104,400 - $187,200 / year
Location
- Northern CA (San Francisco)
- CO (Denver)
- IL (Chicago)
- MN (No preference on city).
- Upstate NY (Buffalo)
Job Level
Work Authorization/Sponsorship
Investment Code of Ethics
Experience Principal
Principal is an Equal Opportunity Employer
LinkedIn Remote Hashtag
: #LI-RemoteHere are a few examples of the kinds of things you'll do:
- Collaborate with the TPA, plan sponsor and the advisor on plan features, investments, retirement readiness, services and new opportunities.
- Plan level health reviews.
- Problem solving complex issues.
Operating at the intersection of financial services and technology, Principal builds financial tools that help our customers live better lives. We take pride in being a purpose-led firm, motivated by our mission to make financial security accessible to all. Our mission, integrity, and customer focus have made us a trusted leader for more than 140 years!
- Bachelor's degree or 8 years of equivalent experience required and 4+ years retirement industry experience
- Must become an associated person of Principal Securities, Inc
- Qualified Plan knowledge and unbundled experience strongly preferred (Defined Benefit, Defined Contribution)
- Excellent demonstrated leadership, negotiation, presentation, organizational, and problem-solving skills required, as well as outstanding interpersonal, analytical, and oral and written communication skills
- Must be assertive and entrepreneurial
- Travel required - 25 - 50% (including day and overnight stays combined, and dependent on the territory)
Licensing will be required based on state/federal laws and/or company policy in accordance with current licensing policy. The below licenses are required within 5 months of employment (strong preference for fully licensed):
- Successful Registration as an Investment Company Products/Variable contracts Limited Representative (FINRA Series 6 or equivalent and FINRA Series 63).
- Resident Life and Health appointment must be attained.
The following salary ranges reflect market-specific compensation for this position across multiple job levels. Candidates will be evaluated to determine the appropriate job level based on their skills and experience.
- Relationship Manager II: $84,600- $152,400/ year
- Relationship Manager III: $104,400 - $187,200 / year
Location
- Northern CA (San Francisco)
- CO (Denver)
- IL (Chicago)
- MN (No preference on city).
- Upstate NY (Buffalo)
Job Level
Work Authorization/Sponsorship
Investment Code of Ethics
Experience Principal
Principal is an Equal Opportunity Employer
LinkedIn Remote Hashtag
: #LI-RemoteSee All 6 Remote Customer Care Manager Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsRemote Customer Care Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote customer care manager jobs.
- 3 to 5 years of experience managing a customer service or contact center team
- Proficiency with CRM platforms such as Salesforce, Zendesk, or similar tools
- Demonstrated ability to track and improve CSAT, NPS, or first-contact resolution scores
- Experience developing and coaching front-line customer service representatives
- Bachelor's degree in business, communications, or a related field
- Familiarity with workforce management tools and scheduling for customer-facing teams
Tips for Your Remote Customer Care Manager Job Search
Signal async leadership in your resume
Remote employers want proof you've managed people without being in the same room. Call out tools you used to run distributed teams, like Slack, Zoom, or workforce management software, and quantify outcomes you drove, such as agent retention or handle time improvements.
Apply early to remote roles that fit
Migrate Mate lists remote customer care manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through unrelated listings.
Show your written communication in the application
Remote customer care managers run most of their team communication in writing. A sharp, specific cover letter or a well-structured written response to a screening question does more for your candidacy than a polished resume alone.
Prepare for metrics-driven remote interviews
Remote hiring teams ask for specific numbers: CSAT scores, first-contact resolution rates, or ticket backlog reductions you've owned. Identify two or three results from your most recent role and be ready to walk through the problem, your actions, and the outcome.
Remote Customer Care Manager Jobs: Frequently Asked Questions
How do I get a remote customer care manager job?
Target companies that run distributed support teams, since they hire customer care managers who can lead without in-person oversight. Remote employers screen hard for written communication, async decision-making, and experience managing remote agents through tools like Zendesk, Intercom, or Salesforce. Candidates who document measurable outcomes, like reduced ticket volume or improved CSAT scores, stand out over those who list duties.
Which companies hire remote customer care managers?
Companies hiring remote customer care managers right now include State Farm, WellDyne, and Palo Alto Networks, based on current remote listings on Migrate Mate as of November 2026. Remote-first SaaS companies, e-commerce brands, and subscription businesses with distributed support teams are among the most consistent hirers of this role.
Can you get a remote customer care manager job with no experience?
Yes, but remote entry is harder because you're expected to self-direct from day one with minimal hand-holding. Remote-first startups and fast-growing e-commerce companies sometimes hire candidates from senior support rep or team lead roles if they can show they've coached others, handled escalations, or improved a process. A portfolio of written case notes, training materials, or process documentation helps close the experience gap.
Do you need a degree for remote customer care manager jobs?
Not always. Remote employers in this role weigh demonstrated leadership of support teams, proficiency with CRM and ticketing platforms, and a history of hitting retention or satisfaction targets more heavily than a diploma. A degree can help at larger enterprise employers, but candidates who show concrete results managing remote agents often compete effectively without one.
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