Customer Solutions Consultant Jobs
Customer Solutions Consultant jobs are open across SaaS, financial services, healthcare technology, and enterprise software, from associate to senior and principal levels, with specializations in technical onboarding, renewal management, and post-sales advisory. Scan the live roles below and apply to whichever ones fit.
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We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
As part of our global Customer Adoption organization, the Solutions Consulting and Technical Success leadership team is tasked with ensuring that every customer achieves transformative business value throughout their entire Observability lifecycle.
We are seeking an inspiring, strategic, and hands-on leader to build, develop, and scale our Solutions Consulting and Technical Success team across Latin America (LATAM). In this pivotal regional leadership role, you will oversee a blended team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs). You will serve as one of the primary drivers of New Relic’s growth and retention across the region—partnering closely with LATAM Sales, Customer Success, and Global Engineering to bridge technical strategy, customer expansion, growth, and long-term product adoption.
From initial technical discovery and Proof of Value (POV) to post-sale onboarding, architectural health, and consumption growth, you and your team will help customers across diverse industries solve critical digital challenges, accelerate their cloud journeys, and build lifelong advocacy for New Relic.
What you'll do
- Build, Lead, and Inspire: Recruit, develop, and mentor a high-performing, distributed team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs) across Latin America.
- Drive Full-Lifecycle Impact: Align pre-sales technical execution with post-sales adoption strategies to drive customer growth and expansion of the New Relic platform, net retention rate (NRR), and platform consumption growth across both emerging and enterprise accounts.
- Pre-Sales Technical Leadership: Coach and support Solutions Consultants in opportunity qualification, architectural design, Proof of Value (POV) delivery, RFP responses, and executive business justifications.
- Post-Sales Customer Success & Adoption: Partner with TSMs to establish technical success plans, proactive account reviews, customer health monitoring, and adoption milestones that accelerate time-to-value.
- Executive Escalation & Regional Sponsorship: Act as a senior technical escalation point and executive sponsor for high-impact enterprise accounts, resolving critical technical hurdles in coordination with Sales, Engineering, and Global Customer Support.
- Cross-Functional Strategic Alignment: Partner deeply with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors to align go-to-market execution with regional growth goals.
- Market & Domain Thought Leadership: Serve as a trusted advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures both internally and at regional customer events.
This role requires
- Language Proficiency: Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal).
- Leadership Experience: 5+ years of direct people management experience leading technical customer-facing teams—ideally managing pre-sales Solutions Consultants/Engineers, Technical Success Managers (TSMs), Technical Account Managers (TAMs), or Professional Services.
- Blended Lifecycle Acumen: Deep understanding of recurring revenue (SaaS / consumption) business models, with proven experience balancing pre-sales win rates with post-sales customer retention and platform expansion.
- Regional Expertise: Strong knowledge of enterprise business practices, customer expectations, and technical ecosystems across Latin American markets (e.g., Brazil, Mexico, Colombia, Chile, Argentina).
- Technical Breadth: Strong background in enterprise SaaS, DevOps, Application Performance Monitoring (APM), Infrastructure monitoring, Cloud platforms (AWS, Azure, GCP), APIs, microservices, and modern software architectures.
- Talent Development: Proven track record of hiring, coaching, motivating, and retaining top technical talent in a high-growth, dynamic, and distributed work environment.
- Collaboration & Influence: Demonstrated ability to influence cross-functional stakeholders, collaborate effectively with Sales leadership, and build strong trust-based relationships with customer executives (CTO, VP of Engineering, Head of Infrastructure).
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Willingness and ability to travel 25%+ regionally within Latin America and periodically to global headquarters as business needs require
Bonus points if you have
- Experience directly within the Observability, APM, or log analytics industry.
- Hands-on knowledge of modern cloud-native architectures, container orchestration (Kubernetes, Docker), and OpenTelemetry.
- Familiarity with Generative AI application development, AI observability, and agentic AI technology stacks.
- Experience standing up or scaling a newly formed regional field technical organization in LATAM.
Please note that visa sponsorship is not available for this position.
#LI-MM1 #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Estimated On-Target Earnings Range
$226,000 - $283,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
We are a global team of innovators and pioneers dedicated to shaping the future of observability. At New Relic, we build an intelligent platform that empowers companies to thrive in an AI-first world by giving them unparalleled insight into their complex systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us!
Your opportunity
As part of our global Customer Adoption organization, the Solutions Consulting and Technical Success leadership team is tasked with ensuring that every customer achieves transformative business value throughout their entire Observability lifecycle.
We are seeking an inspiring, strategic, and hands-on leader to build, develop, and scale our Solutions Consulting and Technical Success team across Latin America (LATAM). In this pivotal regional leadership role, you will oversee a blended team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs). You will serve as one of the primary drivers of New Relic’s growth and retention across the region—partnering closely with LATAM Sales, Customer Success, and Global Engineering to bridge technical strategy, customer expansion, growth, and long-term product adoption.
From initial technical discovery and Proof of Value (POV) to post-sale onboarding, architectural health, and consumption growth, you and your team will help customers across diverse industries solve critical digital challenges, accelerate their cloud journeys, and build lifelong advocacy for New Relic.
What you'll do
- Build, Lead, and Inspire: Recruit, develop, and mentor a high-performing, distributed team of pre-sales Solutions Consultants (SCs) and post-sales Technical Success Managers (TSMs) across Latin America.
- Drive Full-Lifecycle Impact: Align pre-sales technical execution with post-sales adoption strategies to drive customer growth and expansion of the New Relic platform, net retention rate (NRR), and platform consumption growth across both emerging and enterprise accounts.
- Pre-Sales Technical Leadership: Coach and support Solutions Consultants in opportunity qualification, architectural design, Proof of Value (POV) delivery, RFP responses, and executive business justifications.
- Post-Sales Customer Success & Adoption: Partner with TSMs to establish technical success plans, proactive account reviews, customer health monitoring, and adoption milestones that accelerate time-to-value.
- Executive Escalation & Regional Sponsorship: Act as a senior technical escalation point and executive sponsor for high-impact enterprise accounts, resolving critical technical hurdles in coordination with Sales, Engineering, and Global Customer Support.
- Cross-Functional Strategic Alignment: Partner deeply with LATAM Sales Leadership, Solution Providers/Partners, Account Executives, and Customer Success Directors to align go-to-market execution with regional growth goals.
- Market & Domain Thought Leadership: Serve as a trusted advisor and evangelist on Observability, DevOps, Cloud Migration, and modern software architectures both internally and at regional customer events.
This role requires
- Language Proficiency: Professional full business and technical fluency in Spanish, Portuguese, and English (written and verbal).
- Leadership Experience: 5+ years of direct people management experience leading technical customer-facing teams—ideally managing pre-sales Solutions Consultants/Engineers, Technical Success Managers (TSMs), Technical Account Managers (TAMs), or Professional Services.
- Blended Lifecycle Acumen: Deep understanding of recurring revenue (SaaS / consumption) business models, with proven experience balancing pre-sales win rates with post-sales customer retention and platform expansion.
- Regional Expertise: Strong knowledge of enterprise business practices, customer expectations, and technical ecosystems across Latin American markets (e.g., Brazil, Mexico, Colombia, Chile, Argentina).
- Technical Breadth: Strong background in enterprise SaaS, DevOps, Application Performance Monitoring (APM), Infrastructure monitoring, Cloud platforms (AWS, Azure, GCP), APIs, microservices, and modern software architectures.
- Talent Development: Proven track record of hiring, coaching, motivating, and retaining top technical talent in a high-growth, dynamic, and distributed work environment.
- Collaboration & Influence: Demonstrated ability to influence cross-functional stakeholders, collaborate effectively with Sales leadership, and build strong trust-based relationships with customer executives (CTO, VP of Engineering, Head of Infrastructure).
- Education: Bachelor’s degree in Computer Science, Information Technology, Engineering, or equivalent practical experience.
- Willingness and ability to travel 25%+ regionally within Latin America and periodically to global headquarters as business needs require
Bonus points if you have
- Experience directly within the Observability, APM, or log analytics industry.
- Hands-on knowledge of modern cloud-native architectures, container orchestration (Kubernetes, Docker), and OpenTelemetry.
- Familiarity with Generative AI application development, AI observability, and agentic AI technology stacks.
- Experience standing up or scaling a newly formed regional field technical organization in LATAM.
Please note that visa sponsorship is not available for this position.
#LI-MM1 #LI-Remote
The pay range below represents a reasonable estimate of the on target earnings (salary plus target sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay within this range varies by work location and may also depend on job-related factors such as an applicant’s skills, qualifications, and experience.
New Relic provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, flex time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees.
Estimated On-Target Earnings Range
$226,000 - $283,000 USD
Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us – including nontraditional ones. Their experiences and perspectives inspire us to make our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who check off all the boxes.
If you require a reasonable accommodation to complete any part of the application or recruiting process, please reach out to resume@newrelic.com.
We believe in empowering all Relics to achieve professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid.
Our hiring process
In compliance with applicable law, all persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background check is required to join New Relic.
We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance.
Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. New Relic does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with New Relic.
New Relic develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain New Relic roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information later in the application process.
Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national origin, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics.
Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy
Customer Solutions Consultant Jobs by Experience Level
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Find JobsCustomer Solutions Consultant Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in customer solutions consultant jobs.
- Three or more years of customer success, solutions consulting, or account management experience
- Proficiency with CRM platforms and customer success software
- Demonstrated ability to manage a portfolio of accounts through the full post-sales lifecycle
- Strong written and verbal communication skills for executive-level stakeholder conversations
- Bachelor's degree in business, communications, information systems, or a related field
- Experience conducting product demos, training sessions, or technical onboarding for enterprise clients
Tips for Your Customer Solutions Consultant Job Search
Quantify your retention and expansion results
Hiring managers for customer solutions consultant roles want to see outcomes, not activities. Replace vague claims with concrete results like renewal rates improved, upsell opportunities identified, or time-to-value reduced for accounts you managed directly.
Tailor your resume to the product type
A customer solutions consultant resume for a SaaS company reads differently than one for financial services. Mirror the product language in each job posting so your experience with onboarding, configuration, or workflow consulting maps directly to what that employer sells.
Apply early to roles that fit
Migrate Mate lists customer solutions consultant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter by industry vertical before applying
Many customer solutions consultant openings are vertical-specific, meaning the team owns a single industry segment like retail or healthcare. Applying to roles that match your domain experience, not just the job title, significantly sharpens your candidacy.
Prepare a structured account story for interviews
Interviewers for customer solutions consultant roles consistently ask you to walk through a complex account situation. Prepare two or three examples using a clear situation, action, and outcome format, each covering a different challenge type such as escalation, adoption lag, or scope expansion.
Negotiate on scope, not just base pay
Customer solutions consultant offers often include variable components tied to renewal or expansion targets. Before accepting, clarify how the book of business is allocated, what counts as a qualified upsell, and whether territory or account assignments shift in year two.
Customer Solutions Consultant Jobs: Frequently Asked Questions
Which companies are hiring the most customer solutions consultants?
The most active employers for customer solutions consultants right now are World Wide Technology, Ramp, and Palo Alto Networks, and the most openings are in Texas, New York, and Illinois, based on current listings on Migrate Mate as of November 2026. Demand tends to concentrate at companies with large enterprise or mid-market client bases where post-sales support drives revenue retention.
How many customer solutions consultant jobs are remote?
About 100% of customer solutions consultant openings are fully remote or hybrid as of November 2026, reflecting broad adoption of distributed post-sales teams across the industry. Roles focused on digital onboarding, renewal management, and technical advisory tend to offer the most location flexibility, while those requiring on-site client visits or field-based engagement are more likely to list a specific metro.
How do you become a customer solutions consultant?
Start by building experience in a customer-facing role such as account management, technical support, or implementation consulting, where you develop skills in managing client relationships and resolving complex product issues. Strengthen your fluency with CRM tools and learn to map product capabilities to business outcomes. From there, target associate or junior customer solutions consultant roles at companies whose product and industry vertical align with your background.
Can you get hired as a customer solutions consultant with little experience?
Yes, entry-level customer solutions consultant roles exist, particularly at companies that run structured associate programs or hire from customer support and inside sales pipelines. Candidates with strong communication skills, comfort with software tools, and demonstrated ability to manage client expectations often compete effectively even without direct customer success titles on their resume. Highlighting any experience managing accounts, leading training sessions, or resolving escalations strengthens an entry-level application considerably.
What does the customer solutions consultant interview process look like?
Most processes include an initial recruiter screen, a hiring manager conversation focused on your account management approach and past client situations, and a skills exercise such as a mock business review, a product walkthrough, or a written response to a customer escalation scenario. Final rounds often bring in cross-functional stakeholders from sales or product. Interviewers consistently probe your ability to drive adoption, handle difficult clients, and identify expansion opportunities within existing accounts.
Where can I find and apply to customer solutions consultant jobs?
You can find and apply to customer solutions consultant jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your industry background and experience level, then apply directly to each listing that fits your profile.
See All 50 Customer Solutions Consultant Jobs
Find roles that match your experience and apply in just a few clicks.
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