Member Engagement Coordinator Jobs
Member Engagement Coordinator jobs are open across nonprofits, associations, healthcare, and higher education, at levels from entry-level to senior, with specializations in volunteer coordination, community outreach, and membership retention. Scan the live roles below and apply to whichever ones fit.
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ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
Work Environment
Physical Demands
Travel Requirements
ABOUT US
We are a small, but rapidly growing PBM. Our culture is important to us, so teamwork and open/honest communication are critical to maintain a balanced work/life schedule. Most importantly, we encourage you to have fun, maintain humor in your workday, and set that example for your team. At VerusRx, we believe deeply in diversity and all of the fascinating characteristics that make us each unique. We are focused on equality, inclusion, and keeping up with a modern and progressive approach. VerusRx is a certified “Great Place to Work”, united by a single mission: standing with members through every moment and milestone in their healthcare journey. With decades of industry experience and a team driven by passion, integrity, and excellence.
POSITION SUMMARY
DUTIES AND RESPONSIBILITIES
The essential functions include, but are not limited to the following:
- Enroll members under the VerusRx benefits plan in the International Pharmacy Program.
- Confidently explain the enrollment process and set clear expectations for medication delivery timelines.
- Educate members, groups, and clients on VerusPath and its benefits.
- Accurately track call records and logs within a CRM system.
- Maintain personal metrics, maintain statistics, and track all aspects of the enrollment process.
- Collaborate with internal teams to ensure a high-quality member experience when utilizing VerusPath.
- Lead the process when a new group starts with VerusRx.
- Work directly with internal stakeholders to ensure all new clients are onboarded successfully.
- Review claims files for eligible VerusPath medications and ensure claims are uploaded into the CRM.
- Maintain an organized approach to new clients starting, i.e. start date, life counts, claims, etc.
- Meet with clients and brokers to give an overview of the VerusPath program.
- Continuously improve our process for onboarding new groups.
- Attend on-site enrollments to enroll members in the international pharmacy program.
- Discuss VerusPath on site at a client location and educate members.
- Provide a point of contact for a client if any issues arise.
- Provide pre-launch and post launch reporting to groups to keep them informed on their cost savings to date.
- Send weekly enrollment and escalation reports during the onboarding process.
- Provide continuous savings analysis and enrollment reports to current clients.
- Member enrollment success rate.
- Medication fulfillment and orders shipped.
- Client and member satisfaction ratings.
- VerusPath program savings achieved.
May perform other duties as required.
MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)
- Bachelor’s degree in Health Sciences, Public Health, Business Administration, Marketing, Pharmacy, or a related field preferred.
- 0–2 years of relevant work experience in healthcare, sales, marketing, pharmacy, insurance, or a corporate/administrative setting.
- Internship or academic project experience in pharmacy benefits, sales, marketing, managed care, or healthcare operations is a plus.
- Strong analytical and problem-solving skills with attention to detail.
- Strong organizational skills.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
- Ability to manage multiple tasks and meet deadlines in a fast-paced environment.
- Sales-focused mindset with the ability to work collaboratively in a team.
- Problem-solving outlook with a focus on delivering client-centric solutions.
- Familiarity with healthcare terminology, pharmacy claims, or benefits administration is a plus.
- Exposure to PBM industry or pharmacy operations through coursework, internship, or previous employment.
- Understanding of HIPAA regulations and healthcare data privacy.
OTHER DETAILS
Supervisory Responsibilities
Work Environment
Physical Demands
Travel Requirements
Member Engagement Coordinator Jobs by Experience Level
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Find JobsMember Engagement Coordinator Job Market
Who's Hiring
Top Industries Hiring
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in member engagement coordinator jobs.
- Bachelor's degree in communications, nonprofit management, public relations, or a related field
- Experience with membership management or CRM software such as Salesforce, Raiser's Edge, or similar platforms
- Strong written and verbal communication skills for newsletters, emails, and member correspondence
- Ability to plan and coordinate events, webinars, or volunteer programs from start to finish
- Proficiency with email marketing tools and basic data reporting for membership metrics
- Experience in a nonprofit, association, healthcare, or higher education membership environment
Tips for Your Member Engagement Coordinator Job Search
Quantify retention and engagement outcomes
Hiring managers want to see impact, not just duties. Replace vague bullets like 'managed member communications' with specific outcomes: renewal rates you improved, event attendance you grew, or lapsed members you re-engaged through targeted outreach campaigns.
Tailor your resume to the sector
A member engagement coordinator at a trade association operates very differently from one at a hospital or university alumni office. Adjust your resume language to mirror the sector's vocabulary, whether that's 'dues-paying members,' 'alumni donors,' or 'patient community,' so your experience reads as directly relevant.
Apply early to roles that fit
Migrate Mate lists member engagement coordinator openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Filter for database and CRM experience
Most postings require hands-on experience with a membership management or CRM platform. When targeting openings, prioritize those naming systems you already know, and in your cover letter name the platform explicitly rather than writing 'experience with membership software.'
Prepare a scenario answer about a disengaged member
Interviewers for this role almost always ask how you handled a lapsed or difficult member. Build a concise story using a real situation: what signals you noticed, the outreach strategy you chose, and the result. Generic answers about 'staying positive' won't land well here.
Negotiate scope, not just compensation
Many member engagement coordinator roles have room to expand into program design or committee leadership. During the offer stage, ask directly which new initiatives are planned and whether the role will own any of them. This sets the stage for growth and signals genuine commitment to the organization's mission.
Member Engagement Coordinator Jobs: Frequently Asked Questions
Which companies are hiring the most member engagement coordinators?
The most active employers for member engagement coordinators right now are Pacific Health, Channel Islands YMCA, and YMCA of Greater Indianapolis, and the most openings are in Florida, Illinois, and Arizona, based on current listings on Migrate Mate as of November 2026. Nonprofits, professional associations, and healthcare networks tend to post the most roles consistently throughout the year.
How many member engagement coordinator jobs are remote?
About 70% of member engagement coordinator openings are fully remote or hybrid as of November 2026, reflecting broader flexibility across the nonprofit and association sectors. Roles focused on digital communications, email marketing, and virtual event coordination tend to offer the most remote options, while positions centered on in-person events or on-site volunteer management are more likely to require a physical presence.
How do you become a member engagement coordinator?
Start with a bachelor's degree in communications, nonprofit management, marketing, or a related field. Build hands-on experience through volunteer coordination, community outreach roles, or administrative work at a nonprofit or association. Learn at least one membership management or CRM platform. Develop writing samples that demonstrate member-facing communication, then apply to entry-level coordinator or program assistant roles to get your first full-time position in the field.
Can you get hired as a member engagement coordinator with little experience?
Yes, especially if you can point to transferable work from volunteering, student organizations, or event coordination. Emphasize any experience managing communications lists, organizing group activities, or supporting a cause-driven team. Associations and smaller nonprofits are often willing to hire candidates who show genuine enthusiasm for member service and strong writing skills, even without direct membership-role experience on their resume.
What does the member engagement coordinator interview process look like?
Most hiring processes include an initial phone or video screen with HR, followed by one or two rounds with the hiring manager and sometimes a program or membership director. Expect scenario-based questions about handling a lapsed member, coordinating a member event, or managing competing communication deadlines. Some organizations ask for a short writing sample or a mock email to members as a practical exercise before or during the final interview.
Where can I find and apply to member engagement coordinator jobs?
You can find and apply to member engagement coordinator jobs on Migrate Mate, which lists current openings from across the United States. Search for roles that match your experience level and sector preference, then apply directly to each listing that fits your background and goals.
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