Customer Support Operations Manager Jobs
Customer Support Operations Manager jobs are open across technology, e-commerce, financial services, healthcare, and business process outsourcing, from team lead to director level, with specializations in workforce management, quality assurance, and CX platform administration. Find a role that fits below and apply directly.
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Job Description:
JOB DESCRIPTION SUMMARY
Warehouse/Dock Material Handler in Distribution will need to perform tasks to process inbound receipts and fill orders for internal/external customers, insuring there are accurate inventories in stock and that quality products are delivered for customer use. Required to perform and accurately complete a variety of administrative tasks including matching, verifying, documentation completion, collection and input of data and maintaining inventory accuracy, with the use of computers, PC’s and mobile devices to accomplish the tasks. Utilize motorized equipment to complete the physical transfer of material to and from various locations throughout the entire Ft. Collins site. Motorized equipment used in the process includes; Stand-up and Sit-down Forklifts, Delivery carts and Electric Pallet Jacks.
A Material Handler will also be required to work with the Chemical support Team to replenish chemical supply systems in support of manufacturing chemical lockers and Bulk systems.
- Works on assignments which require planning and judgment
- Good writing skills for updating procedures and creating step actions
- Knowledgeable with all types of deliveries and receiving for chemicals, targets, wafers and misc.
packages/material • Delivers own output under limited supervision
- Makes minor changes and checks for problems in existing techniques, procedures, services or
products
- Coordinates activities with other team members
- Provides administrative or technical support at an intermediate level
- Incumbents at this level are have attained full proficiency in their specific area of discipline
- Understanding technical aspects of the job
- Operate motorized equipment (stand-up, sit-down, delivery carts and electric pallet jack.
- Follows established procedures on routine work, leads new assignments QUALIFICATIONS
- Ability to use arithmetic including decimals, fractions, percentages and math formulas
- Successfully complete and pass a written test that will include math and reading comprehension
- Ability to use calculator, PC, and required computer programs
- Must be proficient with Microsoft programs including Word and Excel
- Must successfully complete and pass a practical test of skills in computer skills
- Ability to learn and follow safety procedures
- Ability to read, understand and follow written instruction and to write messages, documentation
and procedures
- Ability to communicate with customers and partners verbally and follow verbal instructions
- Ability to collect and enter data into computer terminals and into manually maintained records
- Demonstrated ability to independently plan, organize and schedule tasks
- Skilled in communicating with departments internal to the Division, other Divisions, outside
suppliers and contractors
- Able to work in a Team environment and exhibit behaviors conducive to
a proactive, positive environment to be free of allergies to industrial chemicals
- Able to lift material per entity specified and approved limits.
• Able to distinguish between different colors • Required to work schedule as assigned by manager
- Successfully pass a pre-employment fit for duty assessment
- Successfully pass a pre-employment back ground check
- Valid Colorado Driver’s License
- Versatile in several areas within Distribution: Dock 1-Primary, Corporate/Chemical yard-Dock 2,
STORES
DESIRED EDUCATION/QUALIFICATIONS
- Associates degree or verifiable years of experience as a material handler
- Previous experience with an electronic warehouse management system
- 4+ years of related experience working in a Warehouse/Dock environment
- Material Handling Experience
- Inventory Control Experience
- PIT Experience/certification
Additional Job Description:
Compensation and Benefits
The salary range for this position is USD 21.00 - USD 25.00 per hour.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
Please Note:
1. If you are a first time user, please create your candidate login account before you apply for a job.
2. If you already have a Candidate Account, please Sign-In before you apply.
Job Description:
JOB DESCRIPTION SUMMARY
Warehouse/Dock Material Handler in Distribution will need to perform tasks to process inbound receipts and fill orders for internal/external customers, insuring there are accurate inventories in stock and that quality products are delivered for customer use. Required to perform and accurately complete a variety of administrative tasks including matching, verifying, documentation completion, collection and input of data and maintaining inventory accuracy, with the use of computers, PC’s and mobile devices to accomplish the tasks. Utilize motorized equipment to complete the physical transfer of material to and from various locations throughout the entire Ft. Collins site. Motorized equipment used in the process includes; Stand-up and Sit-down Forklifts, Delivery carts and Electric Pallet Jacks.
A Material Handler will also be required to work with the Chemical support Team to replenish chemical supply systems in support of manufacturing chemical lockers and Bulk systems.
- Works on assignments which require planning and judgment
- Good writing skills for updating procedures and creating step actions
- Knowledgeable with all types of deliveries and receiving for chemicals, targets, wafers and misc.
packages/material • Delivers own output under limited supervision
- Makes minor changes and checks for problems in existing techniques, procedures, services or
products
- Coordinates activities with other team members
- Provides administrative or technical support at an intermediate level
- Incumbents at this level are have attained full proficiency in their specific area of discipline
- Understanding technical aspects of the job
- Operate motorized equipment (stand-up, sit-down, delivery carts and electric pallet jack.
- Follows established procedures on routine work, leads new assignments QUALIFICATIONS
- Ability to use arithmetic including decimals, fractions, percentages and math formulas
- Successfully complete and pass a written test that will include math and reading comprehension
- Ability to use calculator, PC, and required computer programs
- Must be proficient with Microsoft programs including Word and Excel
- Must successfully complete and pass a practical test of skills in computer skills
- Ability to learn and follow safety procedures
- Ability to read, understand and follow written instruction and to write messages, documentation
and procedures
- Ability to communicate with customers and partners verbally and follow verbal instructions
- Ability to collect and enter data into computer terminals and into manually maintained records
- Demonstrated ability to independently plan, organize and schedule tasks
- Skilled in communicating with departments internal to the Division, other Divisions, outside
suppliers and contractors
- Able to work in a Team environment and exhibit behaviors conducive to
a proactive, positive environment to be free of allergies to industrial chemicals
- Able to lift material per entity specified and approved limits.
• Able to distinguish between different colors • Required to work schedule as assigned by manager
- Successfully pass a pre-employment fit for duty assessment
- Successfully pass a pre-employment back ground check
- Valid Colorado Driver’s License
- Versatile in several areas within Distribution: Dock 1-Primary, Corporate/Chemical yard-Dock 2,
STORES
DESIRED EDUCATION/QUALIFICATIONS
- Associates degree or verifiable years of experience as a material handler
- Previous experience with an electronic warehouse management system
- 4+ years of related experience working in a Warehouse/Dock environment
- Material Handling Experience
- Inventory Control Experience
- PIT Experience/certification
Additional Job Description:
Compensation and Benefits
The salary range for this position is USD 21.00 - USD 25.00 per hour.
This position is also eligible for a discretionary annual bonus in accordance with relevant plan documents.
Broadcom offers a competitive and comprehensive benefits package: Medical, dental and vision plans, 401(K) participation including company matching, Employee Stock Purchase Program (ESPP), Employee Assistance Program (EAP), company paid holidays, paid sick leave and vacation time. The company follows all applicable laws for Paid Family Leave and other leaves of absence.
Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.
If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.
See All 102+ Customer Support Operations Manager Jobs
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Find JobsCustomer Support Operations Manager Job Market
Who's Hiring
- Amazon33
- Lockheed Martin8
- Avari Management4
- Apple3
- HCLTech3
Top Industries Hiring
- Energy
- Retail
- Technology & Software
- Banking & Financial Services
- Healthcare & Medical Services
What Employers Look For
The qualifications that appear most often in customer support operations manager jobs.
- 3-5 years of experience in customer support operations or contact center management
- Proficiency with CX platforms such as Zendesk, Salesforce Service Cloud, or Freshdesk
- Demonstrated experience with workforce management tools and scheduling methodologies
- Strong analytical skills with ability to build and interpret performance dashboards
- Experience developing and enforcing quality assurance processes across support teams
- Bachelor's degree in business, operations management, communications, or a related field
Tips for Your Customer Support Operations Manager Job Search
Quantify your operational impact on resumes
Hiring managers want numbers tied to efficiency, not just responsibilities. Translate your work into metrics like handle time reduction, CSAT improvement, or ticket backlog cuts. Generic descriptions of managing teams won't differentiate you from dozens of other applicants.
Tailor your resume to the support stack
Many job descriptions name specific platforms like Zendesk, Salesforce Service Cloud, or Freshdesk. If you have hands-on experience configuring or administering any of these tools, name them explicitly in your resume rather than burying them under a generic 'CRM experience' line.
Apply early to roles that fit
Migrate Mate lists customer support operations manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target companies by support model complexity
An operations manager role at a 20-person startup means building processes from scratch. The same title at a 2,000-seat contact center means optimizing existing systems. Read the job description carefully to match your experience to the actual scope before applying.
Prepare a process improvement case study for interviews
Interviewers for operations roles almost always ask about a time you redesigned a process or fixed a bottleneck. Prepare one clear example with a problem statement, your specific actions, and a measurable outcome you can walk through in under three minutes.
Negotiate scope not just compensation
When you receive an offer, clarify what headcount, budget, and tooling authority comes with the role. Customer support operations managers with identical titles can have vastly different actual authority, and resolving ambiguity before you accept protects you from a mismatch on day one.
Customer Support Operations Manager Jobs: Frequently Asked Questions
Which companies are hiring the most customer support operations managers?
The companies hiring the most customer support operations managers right now include Amazon, Lockheed Martin, and Avari Management, with the largest share of openings in Texas, Florida, and Pennsylvania, based on current listings on Migrate Mate as of November 2026. High-volume hiring tends to cluster in e-commerce, fintech, and enterprise SaaS companies scaling their post-sale support infrastructure.
How many customer support operations manager jobs are remote?
About 46% of customer support operations manager openings are fully remote or hybrid as of November 2026, reflecting the distributed nature of modern support teams. Sub-specializations like quality assurance program management and workforce analytics tend to offer the highest share of remote arrangements, while roles requiring direct oversight of on-site contact center staff are more likely to be in-person.
How do you become a customer support operations manager?
Most people move into this role after spending several years as a support team lead, quality assurance specialist, or workforce management analyst. Building fluency with a major CX platform, developing experience writing and enforcing SOPs, and demonstrating that you can use data to drive team performance decisions are the three capabilities hiring managers most consistently screen for before promoting or hiring into this role.
Can you get hired as a customer support operations manager without direct management experience?
Yes, but you'll need to show operational ownership in another form. Candidates who built out a support knowledge base, owned a QA program, administered a ticketing platform, or ran workforce scheduling without a formal management title have successfully made the transition. Focus your resume on decisions you owned and processes you designed rather than the number of direct reports you held.
What does the customer support operations manager interview process look like?
Most processes run three to four stages: an initial recruiter screen, a hiring manager conversation focused on your operations background and tool experience, a panel interview or case study presentation where you walk through how you would solve a specific operational problem, and sometimes a final conversation with a VP or director of customer experience. Case studies often involve diagnosing a fictional team's performance data and proposing a corrective action plan.
Where can I find and apply to customer support operations manager jobs?
You can find and apply to customer support operations manager jobs on Migrate Mate, which lists current openings from across the United States. Find roles that match your experience level and specialization, then apply directly to each listing that fits.
See All 102+ Customer Support Operations Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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