National Customer Service Manager Jobs
National Customer Service Manager jobs are open across retail, financial services, healthcare, telecommunications, and logistics, at every level from team lead to VP, with specializations in contact center operations, customer experience strategy, and omnichannel service delivery. Find a role that fits below and apply directly.
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Showing 5 of 37+ National Customer Service Manager jobs
What You Need To Know
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview
The goal of Customer Development is to be the indispensable trusted partner to our customers, driving alignment, and simplification across all three tiers. The National Account Customer Development Manager provides Insight & Analytic support to our retail customers, suppliers and national account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth.
Primary Responsibilities
- Work with teams to ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving through findings
- Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit to deliver sales, margin, and market development goals
- Track category performance, including but not limited to: sales, profits, margins, market share
- Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews (including the supplier's role in continuous improvement tied to product portfolio management, cost reductions, supply chain improvements, etc.)
- Create and deliver effective reports using POS data, Syndicated Data (Nielsen/IRI), and account-specific database information to the key managers in presentation-ready formats
- Gather category, consumer, and shopper data to help identify opportunities at the customer level to improve category sales through optimal assortment and shelving
- Analyze appropriate supply chain to evaluate and make recommendations on supplier performance to enhance the company's inventory logistics objectives
- Understand and apply customer, consumer and industry insights using market research data to deliver category growth
- Create and deliver analytic excellence by providing advanced analytics using a variety of techniques and available data sources and managing data sources to monitor the field execution of vendor programs
- Perform other job-related duties as assigned
Additional Primary Responsibilities
Minimum Qualifications
- Bachelor’s Degree and three years of experience or equivalent education and related experience
- Experience with category management principles, syndicated data, shopper/consumer insights, and space management principles and software
- Demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
- A demonstrated high-level understanding of Customer Development / Category Management processes and practices along with the ability to collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P’s (Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational
Physical Demands
- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Logistics, Supply Chain Manager, Developer, Supply Chain, Recruiting, Operations, Technology, Human Resources
What You Need To Know
Shape a remarkable future with us. Build a career working for an industry leader that truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage distributor, Southern Glazer’s isn't just one of Forbes’ Top Private Companies; it's a family-owned business with deep roots dating back to 1933.
Southern Glazer’s is proud of its well-earned positive reputation, continually achieving accolades for our outstanding workplace culture. We take pride in creating a culture where our people are valued, supported, and provided opportunities for growth and belonging.
As a full-time employee, you can choose from a wide-ranging menu of our Top Shelf Benefits, including comprehensive medical and prescription drug coverage, dental and vision plans, tax-saving Flexible Spending Accounts, disability coverage, life insurance plans, and a 401(k) plan. We also offer tuition assistance, a wellness program, parental leave, vacation accrual, paid sick leave, and more.
By joining Southern Glazer’s, you would be part of a team that values excellence, innovation, and community. This is more than just a job – it's an opportunity to build the future of beverage distribution and grow with a company that truly cares about its people.
Overview
The goal of Customer Development is to be the indispensable trusted partner to our customers, driving alignment, and simplification across all three tiers. The National Account Customer Development Manager provides Insight & Analytic support to our retail customers, suppliers and national account teams and will assist in identifying opportunities and making recommendations that deliver category and customer growth.
Primary Responsibilities
- Work with teams to ensure superior client satisfaction by providing hands-on deep analytics and contribute to team problem solving through findings
- Stay informed of analytic best practices across the industry and provide effective information for assigned commodities in the pursuit to deliver sales, margin, and market development goals
- Track category performance, including but not limited to: sales, profits, margins, market share
- Develop, communicate, execute, and monitor specific performance metrics and goals relevant to each business as part of regular, scheduled business reviews (including the supplier's role in continuous improvement tied to product portfolio management, cost reductions, supply chain improvements, etc.)
- Create and deliver effective reports using POS data, Syndicated Data (Nielsen/IRI), and account-specific database information to the key managers in presentation-ready formats
- Gather category, consumer, and shopper data to help identify opportunities at the customer level to improve category sales through optimal assortment and shelving
- Analyze appropriate supply chain to evaluate and make recommendations on supplier performance to enhance the company's inventory logistics objectives
- Understand and apply customer, consumer and industry insights using market research data to deliver category growth
- Create and deliver analytic excellence by providing advanced analytics using a variety of techniques and available data sources and managing data sources to monitor the field execution of vendor programs
- Perform other job-related duties as assigned
Additional Primary Responsibilities
Minimum Qualifications
- Bachelor’s Degree and three years of experience or equivalent education and related experience
- Experience with category management principles, syndicated data, shopper/consumer insights, and space management principles and software
- Demonstrated experience with analyzing and reporting data to identify issues, trends, or exceptions to drive improvement of results and find solutions
- A demonstrated high-level understanding of Customer Development / Category Management processes and practices along with the ability to collaborate with external retail customers, key suppliers and internal teams to deliver insights and recommendations within six key domains: Macro Level, Retailer & Market, Consumer, Shopper, 4 P’s (Product/Assortment, Placement/Merchandising, Promotion, Pricing) and Operational
Physical Demands
- Physical demands include a considerable amount of time sitting and typing/keyboarding, using a computer (e.g., keyboard, mouse, and monitor), or adding machine
- Physical demands with activity or condition may occasionally include walking, bending, reaching, standing, and stooping
- May require occasional lifting/lowering, pushing, carrying, or pulling up to 20lbs
EEO Statement
Southern Glazer's Wine and Spirits, an Affirmative Action/EEO employer, prohibits discrimination and harassment of any type and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. SGWS complies with all federal, state and local laws concerning consideration of a qualified applicant's arrest and/or criminal conviction records. Southern Glazer's Wine and Spirits provides competitive compensation based on estimated performance level consistent with the past relevant experience, knowledge, skills, abilities and education of employees. Unless otherwise expressly stated, any pay ranges posted here are estimates from outside of Southern Glazer's Wine and Spirits and do not reflect Southern Glazer's pay bands or ranges.
If you have any questions or concerns about whether this posting complies/adheres with local pay transparency requirements, please contact the SGWS talent acquisition team at NationalTA@sgws.com
Nearest Major Market: Dallas
Nearest Secondary Market: Fort Worth
Job Segment: Logistics, Supply Chain Manager, Developer, Supply Chain, Recruiting, Operations, Technology, Human Resources
National Customer Service Manager Jobs by Experience Level
See All 37 National Customer Service Manager Jobs
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Who's Hiring
What Employers Look For
The qualifications that appear most often in national customer service manager jobs.
- Five or more years of customer service leadership experience, including managing managers
- Demonstrated experience overseeing large contact center or service operations teams
- Proficiency with CRM platforms and workforce management or ATS tools
- Strong background in developing customer experience KPIs and reporting frameworks
- Bachelor's degree in business administration, communications, or a related field
- Experience building and executing training, coaching, and quality assurance programs
Tips for Your National Customer Service Manager Job Search
Quantify service metrics on your resume
Hiring managers want to see numbers. Replace vague statements with specific outcomes like reduced average handle time, improved first-contact resolution rates, or increased customer satisfaction scores. These figures distinguish you from candidates who list responsibilities without results.
Highlight multi-site or remote team leadership
Many national customer service manager roles involve overseeing agents or supervisors across multiple locations or time zones. Call this out explicitly on your resume, naming the number of sites and total headcount you managed, so recruiters can gauge scope immediately.
Apply early to roles that fit
Migrate Mate lists national customer service manager openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Target postings by channel specialization
Some employers prioritize voice-channel expertise while others need leaders with deep experience in chat, email, or social platforms. Read each posting carefully and mirror the channel language in your application materials so your fit is obvious without extra interpretation.
Prepare for case-based interview questions
Expect interviewers to present a struggling team scenario and ask how you would diagnose and fix it. Practice walking through workforce scheduling decisions, escalation policy redesigns, or quality assurance program overhauls out loud before your interview.
Negotiate scope before discussing compensation
Before salary conversations start, clarify whether the role owns budget authority, vendor relationships, and headcount decisions. A national title without those controls limits your leverage and your ability to deliver results, so establishing scope early protects both sides.
National Customer Service Manager Jobs: Frequently Asked Questions
Which companies are hiring the most national customer service managers?
Shipco, Academy Fire, and National Courier Express are hiring the most national customer service managers right now, with openings concentrated in Texas, Illinois, and New Jersey, based on current listings on Migrate Mate as of November 2026. Industries with the most active hiring include retail, financial services, and healthcare.
How many national customer service manager jobs are remote?
About 76% of national customer service manager openings are fully remote or hybrid as of November 2026, reflecting strong employer demand for distributed leadership talent. Roles focused on digital or omnichannel service strategy tend to be the most remote, while positions tied to physical contact centers or in-person site oversight are more likely to require on-site presence.
How do you become a national customer service manager?
Start by building a foundation in frontline customer service roles, then move into team lead or supervisor positions where you manage people directly. From there, progress to managing a single department or site before taking on multi-site or national scope. Strengthening your skills in workforce planning, quality assurance, and cross-functional collaboration makes you competitive for national-level roles.
Can you get hired as a national customer service manager without much experience?
Transitioning directly into a national customer service manager role with little experience is uncommon because the title typically requires proven people leadership at scale. If you're earlier in your career, target regional or department-level manager roles first. Demonstrating measurable improvements in service metrics, even in a smaller team, builds the credibility employers expect at the national level.
What does the national customer service manager interview process look like?
The process usually starts with a recruiter screen, followed by a hiring manager interview focused on your leadership philosophy and service operations experience. Subsequent rounds often include a panel with cross-functional stakeholders such as operations, HR, or finance. Some employers add a case study or presentation where you diagnose a service performance problem and propose a solution before a final offer conversation.
Where can I find and apply to national customer service manager jobs?
You can find and apply to national customer service manager jobs on Migrate Mate, which lists current openings from employers across the United States. Search the listings to find roles that match your experience and location preferences, then apply directly to each one that fits.
See All 37 National Customer Service Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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