Remote National Customer Service Manager Jobs
Remote national customer service manager jobs are open across the U.S. in e-commerce, financial services, insurance, telecom, and SaaS, where distributed support teams need leaders who can run operations without being in a central office. Companies hiring remotely right now include Armstrong World Industries, Sargento, and Young Innovations. Scan the live roles below and apply to whichever ones fit.
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Showing 5 of 6+ Remote National Customer Service Manager jobs
DATE: Oct 27, 2026
LOCATION: Remote, Remote, United States
Company: Armstrong World Industries
Primary location: West region
Relocation offered: Yes
Employment status: Full-Time
Travel: 26%-50%
Non-compete: Yes
Location: Work from home position located in the west region
The estimated base salary range for this role is $90,000 to $125,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)
What does it mean to work at Armstrong?
It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.
By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
- A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
- Personal development to grow your career with us based on your strengths and interests. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
-
The National Account Data Center Segment Manager will be responsible for leading the sales and business development activities for the Data Center market segment in the West region. This includes developing and implementing the segment growth strategy to create a value proposition unmatched in the industry.
This role will create and articulate an actionable roadmap that leads to a market leadership position for Armstrong in the segment. Responsibilities also include identifying market and competitive trends, developing and refining relevant value propositions based on where the market is evolving, developing the sales strategies and programs that deliver sustained year-over-year growth goals, and to own the data center project pipeline.
The segment leader will also be responsible to develop key account plans with top Architects, Engineers, General Contractors, Owners, Integrators, Contractors, Sales Agents & Data Center Providers within the Data Center market and use the process to create strategic alignment, capture industry trends, and cultivate cross-level relationships throughout the organization.
Additionally, this role will identify strategic and tactical opportunities and implement growth initiatives based on customer requirements, market trends and environmental landscape. General responsibilities will include defining, developing, and executing regional sales strategies, account management, financial forecasting, and pricing strategies for the Data Center market segment. The role requires strong cross-functional coordination especially with the Americas commercial organization.
The ideal candidate will live in the West region.
What’s in it for you!
- Lead the growth strategy for one of the fastest-growing market segments in the industry.
- Build strategic relationships with top owners, contractors, engineers, architects, and technology partners.
- Join an organization committed to growth, innovation, and market leadership.
What You'll Do
- Conduct Market Intelligence: Prepare intelligence reports, financial analysis, competitive research, customer insight programs, and monitor media and events to gain a strong understanding of the current and future trends.
- Portfolio strategy: Develop a vision for the Data Center market to appeal to the customer segments and develop a strategy for potential new products and services, as well as portfolio management, pricing initiatives, and SKU management to achieve expected growth targets.
- Product Management: Manage Data Center segment portfolio, work with product management, operations, sourcing, quality, and finance to strengthen and enhance our core business.
- Campaign Management: Working with marketing development to create marketing, training and sales campaigns that gain engagement from the market as well as traction with the sales channels to deliver sales goals.
- Project Management: Develop and manage a rolling 18–24-month project roadmap in line with commercial sales channels.
- Budget: Manage sales budgets against annual targets
- SME Leadership: Be Armstrong’s expert in the Data Center segment market and execute strategic market analysis that clearly defines growth opportunities within the segment.
- Product Management: Manage segment technology roadmap and growth pipeline. Ensure internal focus is driven by external trends.
- Commercial Engagement: Identify and assist in the development and closure of new business targets with the commercial teams. Create a process that drives accountability at the national field level.
- Industry Creditability: Develop and maintain key industry relationships and be viewed as a voice of knowledge within the Data Center segment.
- Organizational Alignment: Develop sound, articulate communication plans which support the segment strategy. Communicate often to ensure the strategy and growth actions are clearly understood throughout the organization in collaboration with the Wave Data Center Solutions Sales.
- Ability to create a compelling growth vision for Data Centers that inspires an organization.
What will make you successful
- Strong project management, communication, presentation and facilitation skills to drive creative design solutions with a cross-functional business team.
- Commercial savvy and strategic thinking
- Must have a proven track record of developing and executing on a strategy.
- Proven track record to convert a vision to a sustained growth platform.
- Proficiency in Microsoft office applications and Salesforce, or other CRM systems.
- Min 5 years of experience in sales and or marketing in the data center industry preferred.
Qualifications
- Bachelor's degree (B. S.) from four-year College or university; or minimum of five years selling experience; or equivalent combination of education and experience.
- Minimum 5 –10 years of (B to B) sales/marketing experience in the construction industry.
Why should you join Armstrong World Industries?
Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.
At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.
For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.
We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.
Our Sustainability Ambition
"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:
- Engaging a diverse, purpose-driven workforce;
- Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
- Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
- Being a catalyst for change with all of our stakeholders; and
- Making a positive difference in the environments and communities we impact.
About the location (Lancaster PA)
Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.
Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Come and build your future with us and apply today!
Job Segment: Data Center, Product Manager, Project Manager, Database, Technology, Marketing, Operations
DATE: Oct 27, 2026
LOCATION: Remote, Remote, United States
Company: Armstrong World Industries
Primary location: West region
Relocation offered: Yes
Employment status: Full-Time
Travel: 26%-50%
Non-compete: Yes
Location: Work from home position located in the west region
The estimated base salary range for this role is $90,000 to $125,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors (salary may be adjusted based on geographic location)
What does it mean to work at Armstrong?
It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.
By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:
- A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
- Personal development to grow your career with us based on your strengths and interests. A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.
-
The National Account Data Center Segment Manager will be responsible for leading the sales and business development activities for the Data Center market segment in the West region. This includes developing and implementing the segment growth strategy to create a value proposition unmatched in the industry.
This role will create and articulate an actionable roadmap that leads to a market leadership position for Armstrong in the segment. Responsibilities also include identifying market and competitive trends, developing and refining relevant value propositions based on where the market is evolving, developing the sales strategies and programs that deliver sustained year-over-year growth goals, and to own the data center project pipeline.
The segment leader will also be responsible to develop key account plans with top Architects, Engineers, General Contractors, Owners, Integrators, Contractors, Sales Agents & Data Center Providers within the Data Center market and use the process to create strategic alignment, capture industry trends, and cultivate cross-level relationships throughout the organization.
Additionally, this role will identify strategic and tactical opportunities and implement growth initiatives based on customer requirements, market trends and environmental landscape. General responsibilities will include defining, developing, and executing regional sales strategies, account management, financial forecasting, and pricing strategies for the Data Center market segment. The role requires strong cross-functional coordination especially with the Americas commercial organization.
The ideal candidate will live in the West region.
What’s in it for you!
- Lead the growth strategy for one of the fastest-growing market segments in the industry.
- Build strategic relationships with top owners, contractors, engineers, architects, and technology partners.
- Join an organization committed to growth, innovation, and market leadership.
What You'll Do
- Conduct Market Intelligence: Prepare intelligence reports, financial analysis, competitive research, customer insight programs, and monitor media and events to gain a strong understanding of the current and future trends.
- Portfolio strategy: Develop a vision for the Data Center market to appeal to the customer segments and develop a strategy for potential new products and services, as well as portfolio management, pricing initiatives, and SKU management to achieve expected growth targets.
- Product Management: Manage Data Center segment portfolio, work with product management, operations, sourcing, quality, and finance to strengthen and enhance our core business.
- Campaign Management: Working with marketing development to create marketing, training and sales campaigns that gain engagement from the market as well as traction with the sales channels to deliver sales goals.
- Project Management: Develop and manage a rolling 18–24-month project roadmap in line with commercial sales channels.
- Budget: Manage sales budgets against annual targets
- SME Leadership: Be Armstrong’s expert in the Data Center segment market and execute strategic market analysis that clearly defines growth opportunities within the segment.
- Product Management: Manage segment technology roadmap and growth pipeline. Ensure internal focus is driven by external trends.
- Commercial Engagement: Identify and assist in the development and closure of new business targets with the commercial teams. Create a process that drives accountability at the national field level.
- Industry Creditability: Develop and maintain key industry relationships and be viewed as a voice of knowledge within the Data Center segment.
- Organizational Alignment: Develop sound, articulate communication plans which support the segment strategy. Communicate often to ensure the strategy and growth actions are clearly understood throughout the organization in collaboration with the Wave Data Center Solutions Sales.
- Ability to create a compelling growth vision for Data Centers that inspires an organization.
What will make you successful
- Strong project management, communication, presentation and facilitation skills to drive creative design solutions with a cross-functional business team.
- Commercial savvy and strategic thinking
- Must have a proven track record of developing and executing on a strategy.
- Proven track record to convert a vision to a sustained growth platform.
- Proficiency in Microsoft office applications and Salesforce, or other CRM systems.
- Min 5 years of experience in sales and or marketing in the data center industry preferred.
Qualifications
- Bachelor's degree (B. S.) from four-year College or university; or minimum of five years selling experience; or equivalent combination of education and experience.
- Minimum 5 –10 years of (B to B) sales/marketing experience in the construction industry.
Why should you join Armstrong World Industries?
Armstrong World Industries (AWI) is an Americas leader in the design and manufacture of innovative interior and exterior architectural applications including ceilings, specialty walls and exterior metal solutions. With approximately $1.4 billion in revenue, AWI has about 3,700 employees and a manufacturing network of 21 facilities in North America.
At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.
For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.
We are committed to developing new and sustainable architectural solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.
Our Sustainability Ambition
"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:
- Engaging a diverse, purpose-driven workforce;
- Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
- Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
- Being a catalyst for change with all of our stakeholders; and
- Making a positive difference in the environments and communities we impact.
About the location (Lancaster PA)
Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.
Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisition and let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
Come and build your future with us and apply today!
Job Segment: Data Center, Product Manager, Project Manager, Database, Technology, Marketing, Operations
See All 6 Remote National Customer Service Manager Jobs
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Find JobsRemote National Customer Service Manager Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in remote national customer service manager jobs.
- Five or more years of customer service leadership experience, including managing managers
- Demonstrated experience overseeing large contact center or service operations teams
- Proficiency with CRM platforms and workforce management or ATS tools
- Strong background in developing customer experience KPIs and reporting frameworks
- Bachelor's degree in business administration, communications, or a related field
- Experience building and executing training, coaching, and quality assurance programs
Tips for Your Remote National Customer Service Manager Job Search
Apply early to remote roles that fit
Migrate Mate lists remote national customer service manager openings from across the U.S. in one place, so you can find roles that match your background and apply directly without sorting through location-filtered results on general boards.
Prove you can lead distributed teams
Remote hiring teams want evidence that you've managed agents across time zones, not just a single-site floor. Rewrite your resume bullets around async coaching, remote performance management, and cross-regional CSAT or resolution-rate results rather than headcount alone.
Show fluency with remote support tools
Name the platforms you know in your application materials: cloud contact center software, workforce management systems, CRM tools, and video or messaging platforms you've used to run team standups and one-on-ones. Remote employers filter for operational readiness from the first screen.
Prepare for async interview rounds
Many remote-first employers use written case questions or one-way video screens before a live call. Practice writing concise, structured answers to scenario questions about handling an underperforming remote agent or rebuilding a service process for a distributed team, since clarity in writing signals remote readiness.
Remote National Customer Service Manager Jobs: Frequently Asked Questions
How do I get a remote national customer service manager job?
Target remote-first companies and large enterprises with distributed support operations, since those are the employers most likely to hire national customer service managers who never set foot in a central office. Remote hiring managers screen hard for async communication skills, documented process ownership, and the ability to coach and performance-manage agents across time zones without in-person touchpoints. Candidates who can show measurable outcomes, like reduced escalation rates or improved CSAT scores, stand out consistently.
Which companies hire remote national customer service managers?
Remote national customer service manager roles are posted by Armstrong World Industries, Sargento, and Young Innovations and others right now, based on current remote listings on Migrate Mate as of November 2026. These tend to be remote-first technology companies, national insurance carriers, subscription e-commerce brands, and large financial services firms that run their customer support operations across distributed teams rather than from a single contact center.
Can you get a remote national customer service manager job with no experience?
Yes, but it's harder remotely because you're expected to self-direct from day one with little in-person oversight. Entry paths that work include moving up from a remote team lead or supervisor role at a company with distributed support, then pitching for a manager opening internally. Showing documented async leadership, written coaching examples, and results from managing remote agents matters more to hiring teams than a formal title.
Do you need a degree for remote national customer service manager jobs?
Not always. Many remote employers care more about demonstrated results managing distributed support teams than about a specific credential. What carries weight is a history of hitting service-level targets, experience with remote workforce tools like CRM platforms and cloud contact center software, and the ability to lead agents you may never meet in person. A degree helps in regulated industries like insurance and financial services, but it rarely overrides a strong performance record.
See All 6 Remote National Customer Service Manager Jobs
Find roles that match your experience and apply in just a few clicks.
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