Visitor Services Assistant Jobs
Visitor Services Assistant jobs are open across museums, national parks, cultural institutions, and hospitality venues, at every level from entry-level to senior and lead, with specializations in guest engagement, ticketing, and interpretive programming. Scan the live roles below and apply to whichever ones fit.
Find JobsOverview
Showing 5 of 9+ Visitor Services Assistant jobs
ABOUT DCAN
Detroit College Access Network is committed to increasing postsecondary readiness, enrollment, persistence, and attainment for Detroit students and residents. Through collaborative partnerships, community engagement, and direct support, DCAN works to ensure Detroiters have access to educational opportunities and pathways toward economic mobility.
POSITION SUMMARY
Detroit College Access Network (DCAN) seeks a welcoming, dependable, and service-oriented Front Desk & Visitor Services Associate to support daily operations at the Graduate 313 Westside Hub.
As the first point of contact for students, families, community partners, and visitors, this individual will help create a professional, inviting, and supportive environment. The ideal candidate enjoys interacting with people, communicates effectively, and takes pride in maintaining an organized and welcoming space.
KEY RESPONSIBILITIES
Front Desk & Visitor Services
- Welcome and greet all students, families, partners, and visitors entering the Hub.
- Manage visitor check-in procedures and maintain accurate visitor records.
- Direct visitors to appropriate staff, programs, and services.
- Answer incoming telephone calls and route inquiries appropriately.
- Provide general information about DCAN and Graduate 313 programs and services.
- Maintain a professional and welcoming front desk environment.
Administrative Support
- Monitor the organization's general information email inbox and route messages to appropriate staff.
- Assist with basic data entry and visitor tracking.
- Maintain front desk materials, informational resources, and visitor forms.
- Notify staff of scheduled appointments and visitor arrivals.
- Provide occasional clerical assistance as assigned.
Facility & Reception Area Support
- Keep the reception desk, lobby, and shared visitor areas neat and organized.
- Assist with light daily tidying, including emptying small trash bins and disposing of routine office waste.
- Monitor front desk supplies and communicate replenishment needs.
- Report facility concerns or maintenance needs to the appropriate staff member.
- Help ensure the Hub remains a clean, safe, and welcoming environment.
MINIMUM QUALIFICATIONS
- High school diploma or GED required.
- Previous customer service, receptionist, or front desk experience preferred.
- Strong interpersonal and verbal communication skills.
- Basic computer skills, including email and Microsoft Office or Google Workspace.
- Ability to interact professionally with students, families, and community members from diverse backgrounds.
- Strong reliability, punctuality, and attention to detail.
- Ability to maintain confidentiality and handle visitor information appropriately.
WORK SCHEDULE AND CLASSIFICATION
This is a part-time, hourly position requiring approximately 30 hours per week. Front desk coverage at the Westside Hub is scheduled in two shifts:
- Morning Shift: 8:30 a.m. to 1:30 p.m.
- Afternoon Shift: 1:30 p.m. to 6:30 p.m.
Shift assignments will be established based on the operational needs of the Westside Hub and may include occasional adjustments for programming or special events.
The position is classified as non-exempt and is eligible for overtime compensation in accordance with applicable law.
Benefits eligibility will be determined in accordance with DCAN policies and applicable law.
WORK ENVIRONMENT
This position is primarily based at the Graduate 313 Westside Hub in Detroit, Michigan. The associate will spend much of the workday at the reception desk, with occasional movement throughout the facility to assist visitors and maintain reception areas.
Pay: $18.00 per hour
Expected hours: 25.0 – 30.0 per week
Application Question(s):
- Are you applying for the day shift or the afternoon shift?
Experience:
- In Person Customer Service: 2 years (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Ability to Commute:
- Detroit, MI 48228 (Required)
Work Location: In person
See All 9 Visitor Services Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find JobsVisitor Services Assistant Job Market
Who's Hiring
What Employers Look For
The qualifications that appear most often in visitor services assistant jobs.
- High school diploma or GED equivalent with one or more years of customer-facing experience
- Strong verbal communication skills for guiding and informing diverse visitor groups
- Proficiency with point-of-sale or ticketing systems and basic computer applications
- Current first aid and CPR certification or willingness to obtain certification upon hire
- Ability to stand for extended periods and work weekends, holidays, and seasonal peak times
- Bilingual or multilingual fluency, especially Spanish, preferred at high-traffic or international venues
Tips for Your Visitor Services Assistant Job Search
Tailor your resume for guest-facing roles
Highlight specific interactions you managed, such as orienting large groups, handling accessibility accommodations, or resolving visitor complaints on the spot. Institutions scan for language that matches their public-engagement mission, so mirror the tone of each posting.
Apply early to roles that fit
Migrate Mate lists visitor services assistant openings from across the United States in one place, so you can find roles that match and apply directly to each listing.
Lead with your certifications and bilingual skills
First aid, CPR, and any interpretive training certifications deserve a dedicated line near the top of your resume. Fluency in a second language is a genuine differentiator in visitor services and often triggers an immediate callback at high-traffic venues.
Filter openings by institution type strategically
Museums, state parks, zoos, and historic sites each have distinct visitor profiles and staffing calendars. Seasonal park roles open in late winter while museum postings peak in spring, so align your search timing to the type of institution you want.
Prepare scenario answers about de-escalation
Interviewers at visitor-focused organizations almost always ask how you handled a frustrated or confused guest. Prepare two or three specific examples where you calmed a situation and kept the experience positive, naming the outcome, not just your actions.
Negotiate schedule flexibility, not just pay
Visitor services roles often include weekend and holiday shifts by default. During the offer stage, ask directly which shifts are fixed and which rotate, so you can negotiate your schedule before accepting rather than discovering conflicts on day one.
Visitor Services Assistant Jobs: Frequently Asked Questions
Which companies are hiring the most visitor services assistants?
Allied Universal, Student Conservation Association, and Da Vinci Science Center are hiring the most visitor services assistants right now, with openings concentrated in Alaska, Pennsylvania, and New York, based on current listings on Migrate Mate as of November 2026. Availability shifts with seasonal demand, so checking listings frequently gives you the best chance at high-volume openings.
How many visitor services assistant jobs are remote?
About 0% of visitor services assistant openings are fully remote or hybrid as of November 2026, reflecting that most roles require in-person guest interaction. Administrative and scheduling functions within larger institutions are the most likely to offer any remote component.
How do you become a visitor services assistant?
Start by gaining customer service or hospitality experience in any public-facing role, then earn first aid and CPR certifications, which most institutions require. Volunteering at a museum, nature center, or cultural venue builds directly relevant experience. Tailor your application to highlight guest engagement skills and any bilingual abilities, then apply to entry-level postings that match your background.
Can you get hired as a visitor services assistant with little or no experience?
Yes, many visitor services assistant roles are designed as entry-level positions and train candidates on the job. Volunteering at a local museum, historic site, or community event gives you relevant experience to cite. Demonstrating strong communication skills, a calm demeanor with the public, and availability for weekends and holidays makes a low-experience application much more competitive.
What does the visitor services assistant interview process look like?
Most employers start with a brief phone or video screen to confirm your availability and basic fit. An in-person interview follows, often including scenario questions about handling difficult visitors or managing a crowd during a busy event. Some institutions add a short facility tour to see how you interact with the environment and ask clarifying questions naturally.
Where can I find and apply to visitor services assistant jobs?
You can find and apply to visitor services assistant jobs on Migrate Mate, which lists current openings from across the United States. Search the listings to find roles that match your location, institution type, and experience level, then apply directly to each one that fits.
See All 9 Visitor Services Assistant Jobs
Find roles that match your experience and apply in just a few clicks.
Find Jobs